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Squaretalk - Prix
Squaretalk n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Squaretalk est disponible à partir de 25,00 $US/mois.
Produits similaires à Squaretalk
Squaretalk - Avis
Évaluation des fonctionnalités
Tous les avis sur Squaretalk
- Secteur d'activité : Études de marché
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Squaretalk Optimized Our Problem-solving Process
I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster.
Avantages
The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.
Inconvénients
I’ve never had any serious issues. Their support is good.
Alternatives envisagées
TalkdeskPourquoi passer à Squaretalk
They offered a trial and found it easier to use.- Secteur d'activité : Développement et commerce international
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop
it's the best, we used twilio, we used a lot of other systems but we are not changing this one
Avantages
I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.
Inconvénients
i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.
Réponse de Squaretalk
Dear Giannos,
Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk.
We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵
Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations.
We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top!
If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Horrible, not working, and not even refunding or replying to refund requests
Avantages
The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.
Inconvénients
It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.
Réponse de Squaretalk
We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customizable and Dependable Cloud Telephony
Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues. By contrast, Squaretalk's cloud-based reliability even during 150+ daily calls is impressive, with minimal latency or drops.
Avantages
I really value how customizable Squaretalk's reporting and workflows are without needing technical resources.
Inconvénients
While the self-service portal covers basics, expanding those capabilities further would maximize convenience.
Alternatives envisagées
TalkdeskPourquoi passer à Squaretalk
We liked the interface and the price was also better- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Best calling program
The best
Secured
I get to make calls from any where in the world
Avantages
No breaks
Direct calls
Excellent
Secured
Inconvénients
For now nothing
When I see I’ll let you know but so far nothing
Réponse de Squaretalk
Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great for scaling up sales
We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.
Avantages
Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.
Inconvénients
The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.
Réponse de Squaretalk
Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team).
We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience.
Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
My Review of Squaretalk
As an e-commerce business, we have seasonal spikes and irregular demand on our call center, typically for real-time updates about order status or delivery. We needed software that could add or remove agents without lengthy contract negotiations or extensive system reconfiguration. With Squaretalk’s platform, we have full control over our account and can scale up and down with one click.
Avantages
We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations. The support response time is short, even on the weekends, and our account manager is very responsive.
Inconvénients
Some of our agents would appreciate a dark mode
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Cost-Efficient
Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution rates. It also reduces our operational costs and ultimately improves our bottom line.
Avantages
I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.
Inconvénients
I haven't had a serious issue yet to write about
Réponse de Squaretalk
Thanks for your feedback, Vikash! We're glad to hear you're enjoying the new self-service options and customizable dashboards - they’re designed to save time and boost efficiency! It's also great that Squaretalk is helping improve resolution rates and reduce costs for your team!
Feel free to reach out if you need anything. We're here to help!
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Perfect tool for my use case
Avantages
Squaretalk has improved our sales and can honestly say it has transformed our communication strategy. Communication with our clients is the top priority and the ability to stay connected with them has been crucial for the development of our company. The Matrix has doubled the calling speed of our agents and double the conversion of leads on a monthly basis. It is also very valuable that our clients can call us back on the same numbers. Accepting inbound from the region we are calling is very rare to find on the market. Highly recommended for businesses seeking reliable and efficient communication solution.
Inconvénients
Honestly, we don't need all the campaign setup options and it's sometimes confusing to go through all of them.
Réponse de Squaretalk
Thank you for your glowing review, Ophelie! We’re delighted that Squaretalk has significantly improved your sales and communication strategy, especially with the Matrix feature doubling your calling speed and lead conversions.
We appreciate your feedback on the campaign setup options. We understand it can be confusing, and we're working on making it more user-friendly. If you need any help navigating these features, our support team is here for you.
Thanks again for recommending Squaretalk. We’re excited to continue supporting your business!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Seamless Global Engagement
By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market.
Avantages
I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.
Inconvénients
Honestly, I have no major gripes after 2+ years of using Squaretalk.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Happy Holidays
Pleasant. That's why we keep using Axiom.
Avantages
People I communicate with. Support and account managers are always helpful.
Inconvénients
Limited range of phone numbers we can order.
Réponse de Squaretalk
Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day!
We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏
It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us.
If there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Wishing you a joyful holiday season!
- Secteur d'activité : Banque d’investissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Excellent Customer Support Service -
Highly satisfied with the system, its features and customer support.
Avantages
The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.
Inconvénients
Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.
Réponse de Squaretalk
Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered.
Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌
If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Squaretalk Predictive Dialer
Great experience, friendly helpful staff that goes the extra mile
Avantages
Customer Service was great. Very responsive and always willing to help
Inconvénients
Takes some getting used to learning the platform
Réponse de Squaretalk
Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you.
We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible.
Thanks again for choosing Squaretalk and for sharing your experience!
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Comprehensive Communication Platform for Businesses
Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.
Avantages
Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.
Inconvénients
tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.
Réponse de Squaretalk
Thank you for sharing your thoughts on Squaretalk, Ziya!
We're delighted to know that you appreciate our interface, features, and customer support.
We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
So far so good
I just made one call as a test via Squaretalk, and it worked perfectly.
Avantages
I just made one call as a test via Squaretalk, and it worked perfectly.
Inconvénients
I wasn`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem
Réponse de Squaretalk
Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix.
As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient.
Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future.
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Squaretalk review
no problems so far
Avantages
Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use.
Inconvénients
No cons. I haven't noticed anything so far.
Réponse de Squaretalk
Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best Voip provider ever tried
Avantages
The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry.
Inconvénients
The customization of the leads management system.
Réponse de Squaretalk
We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Sales Optimization
My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money".
Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.
Avantages
Ease of use
Call center manager
Time savings
Inconvénients
Set up
Integration
Réponse de Squaretalk
Thanks david!
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Customer Support
Great!
Avantages
Simple user face
Great service
Easy to maintain
Inconvénients
Hourly stat reports
Log in and off stamps
Réponse de Squaretalk
Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very handy and useful
Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.
Avantages
The quick response, efficiency, and the quality.
Inconvénients
I don't think anything is bad
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
EASY TO USE SOFT
Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.
Avantages
EASY TO USE, RAPID, WORKS WELL
- Secteur d'activité : Marchés boursiers
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
I love Innitel
I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!
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Provenance de l'avis
Excellent Dialer system,works great, easy to set up and configure.
At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously.
Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice.
Good luck guys and thanks again,
DP
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Provenance de l'avis
A good tool to improve outbound productivity
The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.
Avantages
Easy to set up
Inconvénients
Occasional technical issues , not more than what you would usually expect.
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Provenance de l'avis
the best tool for a call center!!!
after using their system for almost 2 years, I can say....wow
very easy to use
does the job and then some...
execellent customer service and tech support
2 thumbs up :-)
Catégories connexes
- Logiciels de VoIP
- Logiciels de surveillance des appels
- Logiciels de contact client
- Logiciels de centre d'appel
- Logiciels de communications unifiées
- Logiciels de communication cloud
- Logiciels de télémarketing
- Logiciels de téléphonie
- Logiciels SIP (softphone)
- Logiciels de SVI (serveur vocal interactif)