En savoir plus sur Squaretalk











Squaretalk - Prix
Squaretalk n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Squaretalk est disponible à partir de 25,00 $US/mois.
Produits similaires à Squaretalk
Tous les avis sur Squaretalk Appliquer les filtres
Parcourir les avis sur Squaretalk
Tous les avis sur Squaretalk Appliquer les filtres

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Good Value for Money
Squaretalk has improved our ability to manage sales calls and customer support. It’s made our team more efficient, and the automation tools have saved us a lot of time. The platform’s affordability has also helped us stay within budget while getting the features we need.
Avantages
The platform offers great value for the price. We get a lot of functionality without having to pay a premium. The call management features are particularly useful for our sales team.
Inconvénients
I haven’t encountered any major problems so far.

- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Customizable and Dependable Cloud Telephony
Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues. By contrast, Squaretalk's cloud-based reliability even during 150+ daily calls is impressive, with minimal latency or drops.
Avantages
I really value how customizable Squaretalk's reporting and workflows are without needing technical resources.
Inconvénients
While the self-service portal covers basics, expanding those capabilities further would maximize convenience.
Alternatives envisagées
TalkdeskPourquoi passer à Squaretalk
We liked the interface and the price was also better- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Overall a positive experience with Squaretalk
I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working
Avantages
First of all I would like to appreciate our Account Manager [sensitive content hidden] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM
I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue
Inconvénients
High rates on some destinations, SMS not working
Alternatives envisagées
VoisoPourquoi passer à Squaretalk
SMS worked before, better voicemails, easy-to-use softphone- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Horrible, not working, and not even refunding or replying to refund requests
Avantages
The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.
Inconvénients
It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.
Réponse de Squaretalk
We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

- Secteur d'activité : Études de marché
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Squaretalk Optimized Our Problem-solving Process
I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster.
Avantages
The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.
Inconvénients
I’ve never had any serious issues. Their support is good.
Alternatives envisagées
TalkdeskPourquoi passer à Squaretalk
They offered a trial and found it easier to use.- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Best calling program
The best
Secured
I get to make calls from any where in the world
Avantages
No breaks
Direct calls
Excellent
Secured
Inconvénients
For now nothing
When I see I’ll let you know but so far nothing
Réponse de Squaretalk
Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out.

- Secteur d'activité : Développement et commerce international
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop
it's the best, we used twilio, we used a lot of other systems but we are not changing this one
Avantages
I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.
Inconvénients
i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.
Réponse de Squaretalk
Dear Giannos,
Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk.
We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵
Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations.
We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top!
If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
My Review of Squaretalk
As an e-commerce business, we have seasonal spikes and irregular demand on our call center, typically for real-time updates about order status or delivery. We needed software that could add or remove agents without lengthy contract negotiations or extensive system reconfiguration. With Squaretalk’s platform, we have full control over our account and can scale up and down with one click.
Avantages
We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations. The support response time is short, even on the weekends, and our account manager is very responsive.
Inconvénients
Some of our agents would appreciate a dark mode
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Seamless Global Engagement
By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market.
Avantages
I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.
Inconvénients
Honestly, I have no major gripes after 2+ years of using Squaretalk.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Workforce Coordination with Squaretalk
Squaretalk eliminates the complexity of coordinating a large remote workforce. The cloud-based solution gives flexibility while performance tracking and real-time monitoring drive productivity gains. It allows us to optimize output and enhance customer experience.
Avantages
I appreciate Squaretalk's scalability and ability to efficiently manage large, distributed teams. The customizable analytics provide actionable insights to measure performance across agents and campaigns. This helps us quickly identify areas for improvement.
Inconvénients
I have not experienced any major disadvantages so far. The platform has met our current needs.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Easy to assimilate and work - reports need more time to be more effective
As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work
Avantages
Easy software for agents and managervery comfortable interface for managers to control the agents
Inconvénients
reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC
Réponse de Squaretalk
Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them.
It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶
We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝
Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
My experience
Its been awesome so far, i am able to generate my report with ease
Avantages
The reporting aspects, i can export and listen to calls with links
Inconvénients
It's clarity and it captures my agents activity.
Réponse de Squaretalk
Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations.
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Squaretalk Predictive Dialer
Great experience, friendly helpful staff that goes the extra mile
Avantages
Customer Service was great. Very responsive and always willing to help
Inconvénients
Takes some getting used to learning the platform
Réponse de Squaretalk
Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you.
We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible.
Thanks again for choosing Squaretalk and for sharing your experience!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Pretty Good
Avantages
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Inconvénients
Occassional bugs, but more so they get resolved quickly.
Réponse de Squaretalk
Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually.
We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible.
If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Comprehensive Communication Platform for Businesses
Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.
Avantages
Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.
Inconvénients
tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.
Réponse de Squaretalk
Thank you for sharing your thoughts on Squaretalk, Ziya!
We're delighted to know that you appreciate our interface, features, and customer support.
We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
New Way of working
Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team
Avantages
The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.
Inconvénients
As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little
Réponse de Squaretalk
Thanks so much for sharing your experience with Squaretalk, Neta!
We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help.
We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up.
And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have.
Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
A great all in one solution for our small / medium business
Highly satisfied with the performance of the platform and its features
Avantages
The ability to manage all extentions and monitor performance of each.
Inconvénients
The fact that we have to use a third party app for mobile
Réponse de Squaretalk
Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
A good system integrated into your crm
Avantages
The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing.
It has many other functions, which I don't really use, but it will certainly work for other businesses.
The support is really excellent, the communication is fast and effective.
Inconvénients
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
Réponse de Squaretalk
Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Predictive Dialer Amazing Product by Innitel
My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .
Avantages
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Good support
Avantages
I really like the possibility of integration using workflow with other external applications
Inconvénients
it is not possible to export selected columns in call history
Réponse de Squaretalk
Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Very handy and useful
Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.
Avantages
The quick response, efficiency, and the quality.
Inconvénients
I don't think anything is bad
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
EASY TO USE SOFT
Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.
Avantages
EASY TO USE, RAPID, WORKS WELL
- Secteur d'activité : Marchés boursiers
- Taille de l'entreprise : 11–50 employés
-
Provenance de l'avis
I love Innitel
I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!
-
Provenance de l'avis
Excellent Dialer system,works great, easy to set up and configure.
At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously.
Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice.
Good luck guys and thanks again,
DP
-
Provenance de l'avis
A good tool to improve outbound productivity
The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.
Avantages
Easy to set up
Inconvénients
Occasional technical issues , not more than what you would usually expect.
Catégories connexes
- Logiciels de VoIP
- Logiciels de surveillance des appels
- Logiciels de contact client
- Logiciels de centre d'appel
- Logiciels de communications unifiées
- Logiciels de communication cloud
- Logiciels de télémarketing
- Logiciels de téléphonie
- Logiciels SIP (softphone)
- Logiciels de SVI (serveur vocal interactif)