Yonyx

Avantages

It's an incredible tool that is going to help us expand our inside sales team as we look to establish a call center to bring in more appointments for our account executives.

Inconvénients

There is nothing that I've found so far that is negative about Yonyx.

Avantages

Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.

Inconvénients

Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.

Avantages

easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer

Inconvénients

it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm

Avantages

[sensitive content hidden] was there with us from the beginning while we were still in trial, teaching us how to use the system and helping us build it out.

Inconvénients

It is a harder system to use. You will need a basic understanding in backend functionality to navigate easily.

Alternatives envisagées 

Pourquoi passer à Yonyx

Avantages

We can be consistent in what should be said to our clients with customized decisions tree scripts. I can take my 21 year of experience and troubleshoot the problem with Yoynx decision trees to help our staff answers questions with out management. It can be customized for almost an application you can conceive. We will also be integrating with Striven software for smoother customer service experience.

Inconvénients

Just started using Yonyx non that I can see right now.

Avantages

In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.

Inconvénients

With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.

Avantages

Yonyx is a user friendly tool , this tool helps people from non-technical background work easily and help make business level decisions with the help of analytics.

Inconvénients

There is nothing that I did not like about Yonyx, Yonyx is a perfect tool.

Avantages

I love the navigation of the system, and how user-friendly the interface is! Yonyx allows simplistic access to the information required on the Sales Flow process of business, and is a major organizational tool for all pertinent information for our company. The display of information is also customizable, making this appearance of the information presented easy to read and navigate for each of our department work flows. It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow purposes.

Inconvénients

The only thing I do wish that was available on Yonyx would be an outline or Table of Contents on the left side of the platform, which would allow easy and immediate access into different work flows without having to start over from the beginning and would allow access to direct links into the correct "step" of where one may need to be at any given time. I think that would make the interface incomparable in the market of systems alike.

Avantages

Clearly found myself easily between the flow chart programming and system.
The team is just incredible!
Our account manager is gold, tech support work fast and made is all easier for us.

Inconvénients

Yonyx system itself work pretty great!
The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we wanted. Still happy about what we got

Avantages

the things I like the most is it breaks down the talk time % from both sides of conversation and transcript

Inconvénients

hard to find something I don't like, overall its the best recording platform I've used at any employer, fantastic for call reviews and training

Avantages

Technical support, Customer service and IT helpdesks

Inconvénients

Customer experience sometime slows down due to downtime and unable to operate

Avantages

It is very easy to use for us CSR's. You can set it up all in one screen with the new update instead of clicking into different tabs.

Inconvénients

Sometimes there will bugs in the system from updates, it get resolved in a fast manner to allow us ( CSR ) to keep pushing forward.

Avantages

ease interface and also the algorithm flow in good understanding of the knowledge and sharing

Avantages

Yonyx is easy to use and you are able to access the scripts you need easily.

Inconvénients

Haven't found any downsides or cons to Yonyx so far.

Avantages

its a life saver all the info i need right at my finger tips

Inconvénients

there really isn't anything I don't like about yonyx

Avantages

I like that it is easy to use and to follow.

Inconvénients

It does look a bit outdated with the layout.

Avantages

its help me lot to understand the customer problem and there solution

Inconvénients

chart flow is little bit critical for come back to home page

Avantages

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Inconvénients

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Avantages

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Inconvénients

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Avantages

Having the script right in the CRM to access easily.

Inconvénients

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Avantages

I love how you can populate a script, if the scripting is gone.

Inconvénients

Nothing, i enjoy it. I wouldn't change a thing!

Avantages

I like the scripting and how accurate and perfectly worded it is. it makes our jobs extremely more easier.

Inconvénients

Sometimes it lags and it pulls up the scripting late.

Avantages

this makes my daily jobs quick and easy

Inconvénients

easy steps and quick accesses, very user friendly

Avantages

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

Inconvénients

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

Avantages

The Yonyx decision tree scheme is absolutely easy

Inconvénients

The layout could be better in esthetical terms