Remarkety

Avantages

Conversion analysis, template management and campaing management are the best functions ee see with remarkety. Aldo its integration with Magento works great.

Inconvénients

We wold like more upgrades of new feautires in a shorter time.

Avantages

So easy to use to set up automations! I had been paying way to much for ActiveCampaign, which was WAY more sophisticated than I was ready for. As such, I had minimal automations set up and felt like I had no help from them to do so. I switched and it was night and day. I am a very small business and this software fits great for us at this size. If I had a dedicated email team, this would still be a great software to use as they would spend less time designing email and more time optimizing it.

Inconvénients

The design feature is not intuitive. It looks like it should be, but did not turn out so. For example, I wanted a bar of color with a subtle picture in it to separate two sections. I had to edit the photo over and over to get the right crop and color to work. I sell dog products, so being able to SEE the dog was important and very difficult to achieve. Even then, is often was a bit off from what I wanted but I had spent way too much time on it to keep perfecting it. I stopped using the bar as a design element and found another way to get dog pictures in.

Avantages

It's really easy to use compared to other systems I used.

Inconvénients

Need to add "or" when building a segment or an audience for a newsletter or SMS blast.
The sequence is really basic and can be upgraded.

Avantages

Offering many options to create campaigns, segmentation is very practical and useful.
The templates are very flexible and allow us to create whatever we need.
Automations are the best thing about Remarkety

Inconvénients

I am very comfortable with the whole tool. There's nothing i don't like

Avantages

I would say the ease of use has been a pleasant surprise. Being able to implement a template and be off and running has been nice. Reporting is good and the ability to build some automations has been useful. Deliverability also has been a key factor in why we stay with Remarkety

Inconvénients

Some filtering options when creating segments is missing. Not having the ability (unless there is a way) to filter by mobile device or operating system has been a drawback. Also with follow up sequences I wish there could be more integration with BigCommerce.

Alternatives envisagées 

Pourquoi passer à Remarkety

Avantages

Many options to setup automated/trigger emails which are a great way to stay in touch with customers and offer customized specials to certain customers for certain things they do on your site.

Inconvénients

Until a few months ago everything ran very smooth and was simple to use. Recently Remarkety started "upgrading" their system and adding new features and options. That's when the problems started. We now take a week to set up one email that used to take one day. I literally sit and watch the person here creating our emails and he runs into problem after problem every single time. Almost every day the save button stops working at random. He will spend a few hours setting an email up and he clicks save several times during that process only to find at some point the save button stops working and there is no way for him to finish the email. At that point, he has to totally start over from the beginning and hope he can get the email finished before the save button stops working. It's extremely frustrating to spend a lot of time setting an email up and find you have to start over from scratch because it cant be saved. This is an ongoing problem that began after Remarkety did recent upgrades and now we encounter it daily. Additionally in our Remarkety control panel there are features that are missing one day and reappear the next day and the disappear the following day. For example they have an option to create a desktop and mobile email all at the same time. One day we were working on it and set up an email that was optimized for desktop and mobile view using that feature. Then a few days ago when we started building another email the mobile option was gone.

Avantages

The automation e-mails alone more than pay for the software service and that is just the start. The list segmentation and tracking ability you have is very powerful.

Inconvénients

I do wish you could see in an easier manner how many people you onboarded over a set specific time period. You can do this but it's not easy and requires manually adding figures up. I also would like to know how many people signed up via Mobile devices vs. Desktop and see performance based on that.

Alternatives envisagées 

Pourquoi passer à Remarkety

Avantages

The editor
Automation
In-app recommendations
The way segmentations is configured
Integrations between software
Assigned representative to handhold the integrations and the setup
Customer Service is second to none
Sped up my ability to Email Market
Feature Request do not fall on deaf ears!
Nikita Dhillon is an amazing representative to work with.

Inconvénients

Not being able to set brand colors and secondary subject line/pre-header text cannot be set, and nothing else. I sent in a feature request for this. I bet they quickly address this.

Avantages

We love the easy to use editor and having the ability to manage and segment our list easily with the many conditions that Remarkety provides.

Inconvénients

We would like to see the product have a Subscription Management feature to allow customers to chose what they receive rather than be removed all together.

Avantages

Easy to set up new campaigns using GTM events

Inconvénients

The template design is not amazing, missing some options

Avantages

East Integration with Shopify and Namogoo

Inconvénients

Limited function to create segments, computing time could be slow if your store size is too big.

Avantages

Easy setup, low price and easily customized to fit our clients needs.

Inconvénients

The limit on contacts. We use other software for our email contacts and constantly have to login to Remarkety to delete contacts to avoid being moved to a more expensive plan. Since we only use this for Abandoned carts, we don't need the contact management.

Avantages

It makes it easy to send out weekly newsletters to customers, both current and new. I can send automations for when people abandon their cart or browse abandonment. This really helps get people back to the site. A lot of times people who abandon their cart get a second look and do decide to buy. It's great as a tool for getting Google reviews because you can send out an automation that deals with feedback. Even going so far as to send them a link for both your Google reviews, and you're Better Business Bureau reviews.

Inconvénients

Probably the only thing I can honestly say I wish that the software had, is that I could do custom coded Scripts.

Avantages

We came to Remarkety on a referral from our Oracle+Dyn delivery partner because we were seeking abandoned cart email remarketing capabilities at an affordable cost. The platform is fast and intuitive and works as described and promised, and integrated well with the Oracle+Dyn architecture. What I like best is the support and executive teams behind Remarkety. We had many more needs than their platform had when we began. The Remarkety team was relentless in addressing every single feature request we submitted. Their platform today is more robust because they were willing to listen to our suggestions, critically evaluate them, and quickly put them into design and development rolling out new functionality in days, not months.

Inconvénients

What I like least are small issues, like segment counts updating on a schedule vs. in real time, but I believe this is either no longer an issue or the schedule is much more frequent. The segment builder could benefit from an "advanced" view where users with SQL skills could construct more complex segments. It would also be useful to be able to use newly-added contact record data points to build segments.

Avantages

The software is very user friendly and makes email set up quick and easy.

Inconvénients

Duplicate contacts were an issue but the support team helped us out and that has been remedied! I think that some type of duplicate email address warning / trigger would be a good thing.

Avantages

We have been using Remarkety for around 5 years. The best part about Remarkety is the customer service & phone support if you need help. Software is never down. If we ever disconnect our API connection due to internal maintenance, we always get an email from Remarkety support checking everything is OK.

Inconvénients

Maybe a bit more data in the reporting, like which link particular links were clicked in the email

Avantages

The metrics used for reporting are extremely helpful and readily available. We also like to see the consumer profile for more historical data, and to look into behavior patterns to find our best practices. We also find great success with the automations.

Inconvénients

Some options feel almost hidden at first, such as the SMS sign-up form. The placement does make sense after viewing the section it's under though.

Avantages

User friendly for non-tech savvy people. I specialize in health and run a business, I dont have time to learn coding and complicated systems. Love the ease of remarkety.

Inconvénients

I dont think my account saves newsletters older than 1 year. I would love to be able to access more history for comparison

Avantages

Integrations for lesser used ecommerce platforms such as Yahoo Stores
Full set of functionality
Automations and segmenting options are pretty robust

Inconvénients

Occasional stability/delay issues
A/B testing is not as intuitive as it could be
UI usability could be improved

Avantages

We set up automation emails for new customers and abandon cart coupon delivery.

Inconvénients

That when building out an email you can sometimes lose all of your work if you click to view something but haven't saved the work. An auto-save feature would be great.

Avantages

The pre-built automation is great as you effectively have templates for things like abandoned carts, inactive customers etc.

Inconvénients

The cost. Only for the fact we have to pay in USD and are an Australian business. This unfortunately makes the software a little expensive for us.

Avantages

On time response, great customer service and easy to use software. The interface is very user friendly

Inconvénients

More reporting tool is needed, i need to know some behavorial pattern or actions that the consumers are taking looking at my email

Avantages

- Easy implementation with Magento2 with plugins.
- Give us insights about sales.
- Re-engage with previous customers.
- Many conditions to target segment of customers.
- Cart abandon campaigns huge success.

Inconvénients

- No such cons about except the price could have been lower.

Avantages

The automations are excellent and I only spend less than 30 minutes a week to send out newsletters and campaigns. It stays on auto pilot as it delivers great returns. The pricing is very good compared to other software that are more complicated.

Inconvénients

Improved customer support will be greatly appreciated although the software is mostly on auto pilot once you configure it at the onset.

Avantages

I am very impressed at all of the data I get from one program!

Inconvénients

There is a lot to learn - And I don't always have time to put in.