Myphoner

Avantages

1) ease of use
2) highly customizable
3) makes calling cold leads a breeze
4) their team has a hands on approach to help make the software work for you.

Inconvénients

1)they had no phone dialer..but have now included it.
2) integrations with other crms

Avantages

My favorite pro about this software is that it makes it easy for a team of 10 cold callers to all work out of the same pipeline without stepping on each other's toes. The way the software feeds ANY caller the next due prospect in the list makes it better for each other caller - no callers need to worry about exhausting the same lead too many times without making contact with the prospect.

Inconvénients

My only complaint would be the call tracking analytics - they seem to always be slightly off from our internal phone software's tracking analytics.

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Avantages

Easy navigation. All info is visible in one go without any need to scroll.
Helpful for setting up followups for the sellers.

Inconvénients

Needs integration with the CRM's like salesforce
A mobile app would be helpful.

Avantages

Simplicity, and all the basic functions you need are there.

Inconvénients

The date function does't work. American time. Options within field definition, if you want to change the order of options you have to start again. More functionality in the app.

Avantages

We have used it for years now and although our prior individually programmed solution was custom made and had a few features that we really liked, I do value the service and contact, the stable platform to work with even more. And of course is less expensive than having two IT-people on our payroll.

Inconvénients

I dislike that I can only export around 5000 leads in Excel before they will be delivered in CSV, which is always a little messed up. For my employees, it would be nice to have everything in German eventually.There are a few quirks that would make my life easier, but some are already on the to-do list at myphoner and some might just be very individual.

Avantages

I LOVE the analytical and reporting features of Myphoner. As a team lead, this is a great way to keep track on calls and results for my team. The ease of use of the system to track of calls, and callbacks etc, the categorization is amazing.

Inconvénients

I don't really find at this stage any issues with features. I don't use the Voip side, which has had issues in the past, but generally easily resolved.

Avantages

MyPhoner is a great product with a high efficiency output

Inconvénients

More customizable phonenumbers would be great. A big wish would be that the activity tab is split into an activity tab and a tap cor comments, so it would be a lot quicker to see comments without the need to scroll down and sort throug all the missed calls etc.

Avantages

There are a lot of features, especially if you have admin rights and pay for the added features, like being able to email and send messages. Typically I use to for auto-dialing, recording your call, and ease of use. It is very easy to import an excel csv file and start calling with just a few setup sets. Having the option of the script on screen is also very convieneint.

Inconvénients

The limitation with the service providers. and not having a better help file. On saying that messages are answered within the day

Avantages

Myphoner is an amazing tool due to its ability to automate and monitor customer outreach, design personalized campaigns and messages, generate detailed reports about each call, and integrate with many CRMs. Additionally, its cloud-based platform and user-friendly interface make it even more appealing.

Inconvénients

Nothing, I really enjoyed using Myphoner. It was very user friendly and easy to navigate.

Avantages

Simple, easy to use, practical, well conceived. Great customer support. Highly recommended!

Inconvénients

Integrating the email could still be improved.

Avantages

Easy and simple ColdCalling App for B2B marketing

Inconvénients

Right now there are no cons for me and my use of Myphoner

Avantages

Myphoner is Easy to use and to manage. It really adds value when it comes to making a higher amount of calls in a short period of time. Powerdialing is made much easier, it even works better then the tools which are included in my CRM.

Inconvénients

I miss a feature to integrate with our current (soft)phone system.

Avantages

I liked that it was Saas based and had Zapier integration.

Inconvénients

Can't seem to edit user info and it would be nice if you could schedule performance reports to be emailed to a list of people.

Avantages

I like the ability to go back and pick up the calling of leads right where I left off. Other lead databases required me to search for the leads still needing contact, but myphoner keeps my place and keeps the lead order intact, while also making it easy to target callbacks for lead follow up.

Inconvénients

That it does not offer customizable forms, or fields to hold image files.

Avantages

Simple and easy to use.
Very stable software.

Inconvénients

Sometimes its to simple. Could be more elaborate on lead information and interaction

Avantages

Ease of Use; Intuitive user interface; Excellent reporting

Inconvénients

Inability for end-users to sort / re-sort records.

Avantages

it's easy to use, and it's effective in inputting and storing all of the information for a potential client

Inconvénients

the queues sometimes seem wacky, also when you press skip, it should go to the end of the list, not post poned for a day, sometimes the skipped leads show up before the untouched leads in the queue.

Avantages

Easy to use, easy to learn. Exactly what i needed without all the extra features most CRM's come with that I never used.

Inconvénients

A couple features I would add, but A+ as it sits. It's really well thought out and it helps organize every call I make with little effort.

Avantages

It's been easy for us to configure and roll out to a team of temp tele-marketers. Previously we used SmartSheet, but that caused data issues and provided no reporting.

Inconvénients

It was a little confusing to figure out how we managed 'list attempts' but the team worked it out fairly quickly.

Avantages

I absolutely love the rating system for each call and the option for notes. This helps me eliminate random pages of notes and helps me to stay on track.

Inconvénients

So far I do not have any complaints. I only started using this system. There is nothing negative I can say.

Avantages

Literally, I make over 100 calls a day. This software helps me keep track of my calls as well as I don't have to pick up the phone and dial out every single phone call.

Inconvénients

None. I can physically say there are no cons.

Avantages

Easy list import. Flexibility when handling lists. Own dialer integrated (with reasonable rates)

Inconvénients

Couple of features missing (e.g. custom reports, configurable pipeline process with stages).

Avantages

First, it´s absolutely intuitive and easy to use.
The old system we used was a software that we installed in each machine - this is way easier to use from whereever we are.

Inconvénients

there are som functions that could be implemented, but we will make a list of these and send them to MyPhoner with the hope that they can see that these ideas only will improve their product.

Avantages

It's ease of use and my ability to quickly pick up where I left off with outbound sales. Would recommend this to others.

Inconvénients

What I least enjoy about the software is the inability to duplicate campaign settings such as segments and filters. We have to manually input settings for lists.

Avantages

1) Easy of use
2) Easy to set up
3) Easy to access data

Myphoner is great for small and medium teams to manage cold calls

Inconvénients

1) Need to have more filter options when data is displayed