Remote

Avantages

Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law.

Inconvénients

The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries.

Avantages

Easy to use, very intuitive platform and loads of resources you can tap into. But what makes it THE best platform for me is the very steady (little turnover) Account Management team, Payroll team and the speed and way in which tickets are being handled.

Inconvénients

I would love for us to be able to run all of our entities and EoR via Remote but due to some restrictions with us already using Gusto in the US this is not possible at the moment.

Alternatives envisagées 

Pourquoi choisir Remote 

Logiciel antérieur 

Pourquoi passer à Remote

Avantages

Good quick and easy solution to bridge global hiring.

Inconvénients

Siloed information and operations that create delays at times.

Avantages

We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support.
They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point.
Platform is easy to use as an admin and as an employee.

Inconvénients

Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal.
Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway.
We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us.

Avantages

Very easy to use, support is easily accessible.

Inconvénients

Support articles that are country specific, they should continue to build out their library. Nothing bad, but I feel there is more to be written/shared country to country

Alternatives envisagées 

Pourquoi passer à Remote

Avantages

Customizable Contracts and Services
The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally. It tailors agreements according to the local standards of the countries involved.

Inconvénients

As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise. Slower onboarding than initially anticipated.

No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.

Avantages

Remote has a no nonsense approach. They operate balancing professional and practical, to best service both the employees and the employers. They legal support team is super competent.

Inconvénients

They cannot always offer full flexibility and for that reason we couldn't move an employee in NL. As the Remote pension wasn't flexible, so the employee would lose net salary. which they didn't accept so we got stuck in NL.

Alternatives envisagées 

Pourquoi choisir Remote 

Pourquoi passer à Remote

Avantages

The platform is very user friendly, the support team (the Remote team in general) is very quick to help effectively, their product team takes the feedbacks seriously and makes the necessary adjustments to meet our Company's needs.

Inconvénients

The payment due date ))) I would extend it for a couple of days. And the platform fee for EORs is a little pricey.

Alternatives envisagées 

Pourquoi passer à Remote

Avantages

- integration of two differents countries payroll into one unique tool with the same processes and procedures
- cost calculator

Inconvénients

- constrain about the capacity of aligning counters of the time off
- impossibility to manage autonomously several elements even if using admin profile
- reports: lack of customize reports ad hoc autonomously
- workflows: possibility to send only emails (or slacks)

Alternatives envisagées 

Pourquoi choisir Remote 

Logiciel antérieur 

Pourquoi passer à Remote

Avantages

Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. I have reached out many times with questions and have found the support available to be very extensive and knowledgeable, even on some very specific enquiries.

Inconvénients

I honestly can't think of anything, I have encountered no problems with the platform or the support offered.

Alternatives envisagées 

Pourquoi passer à Remote

Avantages

Cheap, contact persons are nice, platform easy to use

Inconvénients

complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know...

Alternatives envisagées 

Pourquoi passer à Remote

Avantages

We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.

Inconvénients

Customer service was absolutely horrible on several fronts.

Avantages

The really fast response in the live Q&A Chat. + The helpfulness of these employees.

Inconvénients

Quite expensive depending on the case. For one employee we pay more to Remote than to the employee himself.

Alternatives envisagées 

Pourquoi passer à Remote

Avantages

fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely.

Inconvénients

Employees don't know where to enter their PTO

Avantages

[SENSITIVE CONTENT]service in assisting and onboarding.

Inconvénients

all good I like the service as a whole !

Alternatives envisagées 

Pourquoi passer à Remote

Avantages

User-friendly platform for both the administrator and the employee

Inconvénients

In my opinion, everything is fine and Remote is one of the best

Avantages

Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members.

Inconvénients

Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software.

Avantages

I like that it is remote, every thing is handled correctly

Inconvénients

When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer.

That is why only 4 stars

Avantages

My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.

Inconvénients

One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.

Avantages

Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.

Inconvénients

The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.

Alternatives envisagées 

Avantages

I think what makes Remote special is a customer service.
The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc.
I definitely recommend [SENSITIVE CONTENT] expertise to all the clients!

Inconvénients

The deadline to pay invoices - 1 week is very short to proceed all the documents internally.

Alternatives envisagées 

Avantages

This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.

Inconvénients

In this case I am not commenting on the Software therefore N/A

Avantages

- Overall the UI is really intuitive and easy to navigate
- very straightforward onboarding
- lots of good resources to assist with info on each country and their own regulations
- easy way to submit expenses and a clear dashboard of where things are at.

Inconvénients

-they are a victim of their own success support takes ages to get back to you.
-original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical)
-not really geared for contractors but more for remote employees

Avantages

Integrates well with existing systems. Customer support is very good.

Inconvénients

Nothing so far. Everything had worked as expected.

Avantages

The collaboration with remote is very smooth and helps our business a lot as it allows us to hire people globally. Our account manager, Florian, is super fast in responding, always friendly and helpful.
The tool is easy to use, intuitive and has a modern design.

Inconvénients

It would be great if our HR admin tool Hibob and the remote software would synchronize automatically (vacation, change of master data etc).