Oyster

Avantages

The support is really fast and friendly, they even replied during the last holiday season.

Inconvénients

not so many employee benefits like sports card or discounts

Avantages

We came to Oyster with a heap of issues with international set up outside the US where we are headquartered. Oyster was a great option to not only address our employees we moved all our contractors over as well. The number one thing about Oyster is the Customer Service teams, Our Account Manger [sensitive content hidden] went ABOVE and beyond to help during set up, and we have had 2 CSMs that are beyond incredible. All the kudos to [sensitive content hidden], WE LOVE YOU!!!

Inconvénients

Generic support is lacking, most of the time I have to involve my CSM which is hard on me and unfair to them. Especially when it seems like a simple ask, this can cause frustration as the pace can be slower than it feels like it should be.

Alternatives envisagées 

Pourquoi choisir Oyster 

Pourquoi passer à Oyster

Avantages

Nothing I can mention which I like about oyster.

Inconvénients

They overpromise and under deliver. They claim to onboard people globally. APAC region they work with multiple sub vendors.. which create lot of issue. They don’t have local presence. For APAC region better use other platforms. Oyster not doing well at all.

Avantages

I have been in post as CPO for 11 months now, and I have been pleased with the service provided by Oyster, especially our Customer Success and Account Managers. Oyster are always on hand to provide advice, guidance and support, and this often extends to matters that might impact our own employees; they are a true partner. The platform is easy to navigate and integrates with our HR systems seamlessly.

Inconvénients

Whilst the country spread is good, there are some relationships that are tripartite i.e. Oyster use another provider in that country to hire the individual, which can delay comms. From a commerciality perspective, there are some circumstances whereby termination is justified, however, we have to factor in that the business case isn't justifiable as the individual is employed by Oyster, as opposed to ourselves. This means that mutual terminations are generally the only option to proceed with ending a relationship and there is additional cost.

Alternatives envisagées 

Pourquoi passer à Oyster

Avantages

The level of service really stands out compared to other players in the market.

Inconvénients

I'd love it to integrate with our current HRIS to enable one platform for all people managers.

Avantages

Clear and transparent processes, flexibility, swift replies/support, user friendly interface, knowledge base/features and services.

Inconvénients

So far, nothing, everything is very comfortable

Alternatives envisagées 

Pourquoi passer à Oyster

Avantages

Ease of use and everything being in one place

Inconvénients

Sometimes submitting expenses is unclear when categories aren't available

Avantages

The support function is responsive, any questions are resolved quickly

Inconvénients

Not being able to call the support person

Avantages

Very responsive team, easy to use platform.

Inconvénients

They can be a bit inflexible at times, and I’ve had encounters with support where there was a knowledge gap.

Avantages

Good service and customer service, minimal problems thus far

Inconvénients

A little rigid, not able to be very flexible on certain things related to payroll. But these are only "edge cases"

Alternatives envisagées 

Pourquoi passer à Oyster

Avantages

The ease of getting a compliant employment in my country even though the company I work for does not have presence.

Inconvénients

The response times when something does not go as planned is slow. The local partners sometimes are not responsive

Avantages

ease of use and solved a big issue for us

Inconvénients

The customer service can be poor when trying to resolve issues.
just sending back an online form you have already looked at is not really good enough

Avantages

I like how Oyster does the basics. Whatever you need from HR they do it.

Inconvénients

I wish that their were more options to manually send payments to Oyster. A real time chat option would also be great.

Avantages

- Easy to find necessary data
- Very good customer support
- All HR in one service

Inconvénients

Documents could be ordered better- now all are in the same category.

Avantages

The oyster support is outstanding, they are quick, efficient and always very friendly and helpful. The platform is well-organized and the onboarding was easy and well-organized as well.

Inconvénients

Basically, there is nothing to complain about. But to mention one point: the onboarding tutorial about work safety was mandatory I understand that, yet too long and not necessary for my position.

Avantages

Friendly, easy to access and to understand how it is used. it's clear where your payments and bills are.

Inconvénients

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Avantages

The ease of use of the platform and the quick and clear feedback when asking questions when you don't understand are very positive.

Inconvénients

The payment term seems somewhat short. Especially in our case, it was shorter than other companies and we had a hard time with that.

Avantages

Oyster is very simple and intuitive to use. Support is reactive and everything works smooth since I got enrolled in my new job

Inconvénients

Not much to say honestly, it's a nice solution. What would be great is to have a business card for some jobs profile but it's under discussion already

Avantages

Oyster does exactly what you want it to. Payroll and Benefits are handled easily and efficiently. With this sort of service, you only notice when it is not working and you just hope that everything functions as it should. I have had no problems with Oyster as a user since I began working in my current company, and would recommend it to my network

Inconvénients

a mobile app would be nice as a way to submit expenses etc. support could be a little quicker

Avantages

Easy setup, quick responce, userfriendly platform

Inconvénients

Nothing in particular, I am overall very happy with the product

Avantages

I love that it allows us to retain staff who are outside of the United States

Inconvénients

Sometimes the currency exchange rates and how they will affect how much we pay, is unclear.

Avantages

Easy to use
Central spot for all things HR

Inconvénients

Seems like there is sometimes a delay for expense approvals

Avantages

I love the price, and the benefits that are easily available to employees. Very streamlined.

Inconvénients

A lot of paperwork up front, hard to talk to real humans.

Avantages

One stop shop that truly does it all. Excellent implementation and customer success team that makes the transition seamless. Excellent benefits in every country! The cost calculator is my favorite! If you go with Oyster, the world and all it's workers will be your Oyster as well!

Inconvénients

That I can't amend a contract once I hit submit!

Avantages

It's a very intuitive interface. Very helpful to have all the documents easily accessible across employees, contractors. The customer support is pretty great too.

Inconvénients

I don't know if this is an Oyster specific problem or a general challenge with the niche they along with others serve in... but it is painful how much fluctuation there is every month in what is required to pay to our employees overseas, and the tracking of it is very difficult as well. This is likely just due to the fact that they're trying to solve a difficult problem, but I'd say there's still room for improvement there.

Alternatives envisagées 

Pourquoi choisir Oyster 

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