MaintainX

Avantages

MaintainX has much to offer. If I were to nail it down to one thing, I would need to point out that the ease of use comes first and foremost. It is the one thing my team have all fed back as the major factor when picking it up for the first time.

Inconvénients

I don't want to seem negative, because overall, the system is phenomenal. If pressed, I would have to say that compatibility with other software could be better. This isn't really a fair criticism though, as the team are constantly updating the system.

Avantages

After researching several MMS's, I found MaintainX to be the most user-friendly software. If that wasn't enough, the salesman ( [sensitive content hidden]) was extremely helpful and knowledgeable at the beginning of my journey. As I continued to work with MaintainX, [sensitive content hidden] the MaintainX team provided excellent customer service which drove me to select this software as our companies MMS. After implementation, the superb customer service did not stop there. I have worked with many members of the MaintainX team ( [sensitive content hidden]) and each one of them embody that Customer Service trait.

Inconvénients

There are a few features within MaintainX that I would like to see implemented, but the team is very open to those ideas and have stayed on top of them while providing me updates.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

The user interface is so easy. Works well on both the computer and cell phone app. Setup was really easy and the initiation team support was very helpful. The software has the ability to make graphs and dashboards very easily. The photo/document upload is super easy. We had very few issues with the transition to the system from our previous work order system.

Inconvénients

We wish that it would notify work order requesters with comments on the status of the work order. It only sends an email with "completed" once done and does not show the comments on the work order to the person who entered it. Unless that person signs into MaintainX as a general user and clicks on the work order they never see what was done. Not sure why it couldn't just send an email back that included the comments since it already sends a "completed" email.

Avantages

Complete fairly easy to learn, its taken some editing and changes but nothing we haven't been able to do on our own

Inconvénients

a bit more complicated to set up than I thought. You need to expedite getting FedRamp approval it would have made this whole process much better

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

SSO is a great security log in option Ease of use in the mobile app.

Inconvénients

I would love to see another location level for areas within a sub location

Avantages

Love how easy it is to create work orders, setting up assets and locations, and creating triggers to make preventive maintenance easy!

Inconvénients

I’ve learned that you can’t add more than 1 photo to a work order through a QR code scan.

Avantages

The communication from start to finish has been superb. The flexibility in the software and the immediate relief it has provided is unbelievable. Very easy to navigate and use, the staff have taken to it very well and it’s definitely going to help scale our business

Inconvénients

Can’t fault it as of yet. I could say price, but that’s just a businessmen trying to save money. That being said, it’s worth every penny

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Very easy to work with and intuitive - allows our teams to ramp up very quickly.

Inconvénients

Nothing to write about at this time. For the short period of time that we have implemented the solution, we haven't experienced any negatives.

Avantages

MaintainX has many tools that meet our requirements in maintenance management.

Inconvénients

MaintainX is little bit hard to explore at the begining.

Avantages

I like the ease of use for the handheld devices. My field staff are on their phones all day, and this is a natural integration.

Inconvénients

Some of the fields that are mapped within the app glitch sometimes. Need to refresh the page to get it to work.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

Easy to navigate, easy to keep track of all work done and needing to be done.

Inconvénients

I would like for a completed work order to show up on the day it was completed instead of the day it was made.

Avantages

Customer Support is exceptional. The ease of navigation and very easy to operate the system. Very user friendly!

Inconvénients

not able to easily customize access between different employees

Avantages

It is a very useful tool for coordination of efforts between production, maintenance, and management.

Inconvénients

It could be a little more flexible for me to fix original set up issues I created.

Avantages

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

Inconvénients

The lack of file structure in the Procedure library.

Avantages

The ease of use and implementation. Phone App is extremely easy to use.

Inconvénients

Cannot add multiple assets to a work order but that is a small small con

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Avantages

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

Inconvénients

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

Avantages

Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported.

Inconvénients

Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports.

I think the export work orders and data function could be better.

Avantages

MaintainnX is an amazing product. The software is very easy to use and find what you are looking for. It is a one stop shop for all types of records from work orders, to assets, to parts tracking and stock numbers.

Inconvénients

The importation and adding parts and assets should be a little easier

Avantages

MaintainX is a very powerful and productive CMMS software. It was not complicated to implement and it has been very comprehensive and easy to use by different levels of the organization

Inconvénients

It has some limitations when export and import data to other organizations or softwares are needed

Avantages

MX is an ever changing program and it's constantly getting better. I signed up approx 3 years ago and they have launched feature upgrade after feature upgrade in that time. The system was already awesome when I got it and helped streamline a lot of the things we were struggling to get organized properly, but after three years they have launched so many more updates with features that make it absolutely exceptional.

Inconvénients

I would like to see the ability for me regular staff that aren't on MX to be able to complete a daily check list without quadrupling my price.

Avantages

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

Inconvénients

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

Avantages

Ease of use and saving trees . Electronic upkeep and hard drives are better than rows of filing cabinets

Inconvénients

The learning curve. And getting everyone on board. There are some that just don’t want to do leaving it more difficult for others but still manageable

Avantages

I love the KPI feature and the ability to customize the application according to what my facility needs! I also love that the company is always evolving and leveraging new technology such as AI and IoT.

Inconvénients

I wish there was an easier way to track Asset Statuses.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Mobility - having the mobile first as the platform, we dont have a typical shop like a most of the companies, thus everyone works from tablets or phones.

Inconvénients

The evolving to AI is a little cumbersome. Again as unique as we are many of our bulk upload requests are not common, thus AI has a very hard time transforming our upload request.

Avantages

The integration of the time and work that are put into creating preventative maintenance plans, as well as spare parts indexes are now considered Automated at our plant. It is still in the works to get the software more integrated closely with our departments, but I do see the effect and the visibility that the software provides through our different departments helps with having these projects completed as well.

Inconvénients

A few cons that I have noticed with MaintainX are integrating the project owners with the plant. It takes effort from multiple departments to align these new processes into place. I noticed personally, that I am working on one of the project owner's tasks regardless of us having this software. I am hoping in the future, once this program is more integrated into our company, our main MaintainX point of contact can have more time with performing organization with Spare Parts, as this is a necessity for MaintainX to work.