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- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 10 000+ employés
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Proxyclick visitors experience
Even though we were in the market for a replacement system on our antiquated paper based system and looking for ways to save on the expenditure with Proxyclick we have gained a lot more, we gained a visitor experience. We have deployed 11 sites using iPad kiosks and we are now looking to increase it to cover multi Country deployment. I was very surprised that most visitors mentioned Proxyclick positively when they arrived.
Configured correctly it has given us greater benefits in a lot of areas, for example fire evacuation reporting, audit control, unified reception across all sites, multi entrance.
Avantages
Design, ease of use, very helpful support staff and pricing
Inconvénients
You can't take visitors pictures on the iPad
Réponse de Eptura
Thank you Costas!
We'll have the picture on the iPad in a few weeks, somewhere in October 2015. We'll have several other new features as well.

- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Used for booking access to site
Overall good. Helped with on site management. Could be slow at times
Avantages
Pretty good and easy to use. Easy enough to operate and to make adjustments to existing bookings. Nice design
Inconvénients
Shame you can't book in for multiple days at once and have to book in day by day which takes up alot of time.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Termination proxyclick for Sanofi 09/2023
Avantages
No response to any email addresses regarding the cancellation! No contact was made or confirmation of cancellation!
Inconvénients
Proxyclick was terminated as of September 2023. To date there has been no response to this termination!

- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Sleek and professional.
Avantages
Perfectly intuitive ,I love the feel and aesthetic of this application. It gives my organization a professional look and presents us to new visitors as a very organized firm.
Since switching to Proxyclick this year ,we have been able to better manage and record visitor visits easily. Proxyclick has also reduced the workload on the receptionist,as she no longer needs to run around with a visitor registration book ,and we have received great feedback from visitors to our office.
Inconvénients
Proxyclick is only available on the Ipad and Iphone as of the moment. I am not an IOS fan and cannot wait to use this on Android Smartphone/
Réponse de Eptura
Hi Ifeoma, Thanks a lot for your review.

- Logiciel utilisé toutes les semaines pendant plus d'un an
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Easy to use and setup, yet has some powerful workflows
Avantages
Proxyclick is very easy to use for the visitor, the receptionist, the host and administrator. The workflow is very powerful. The ability to track and report on visits and host is really useful. The visitor photo is great for letting the host know what their visitor looks like, making it a warmer, welcoming experience. The help available on the website is really good.
Inconvénients
An increase in the number of custom fields/questions would be very helpful. More space for workflow objects would be good too.

- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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excellent application
I have been allowed to get a better control of the people who enter the company, the system allows a quick search of any person who enters the company as well as control the permanence within the facilities.
Avantages
For my security work every day many people enter the company this application has helped me a lot in maintaining control in my department, requesting information from people when entering the company and entering them into the system and using the notebook to control the people were left behind!
Inconvénients
The only disadvantage is that you must have internet to use it from the rest. It is a good tool for control in my work. It works excellent for me.
Réponse de Eptura
Hello Daniel. Thanks for your review!

- Secteur d'activité : Services et technologies de l'information
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Very impressed with Proxyclick
Proxyclick is an very well designed visitor management system that works well via web browsers and via tablets. We chose Proxyclick to handle visitors at our 55-person office in New York City. Our staff adopted the system quickly and the Proxyclick staff has been very responsive to the few questions that we had during implementation.
Avantages
The interface is very intuitive. The new "recurring visit" feature is great. The printed badges are very professional looking
Inconvénients
Even though visitor photos can be taken from a PC, we are anxiously awaiting the ability to take photos from am iPad kiosk.
Réponse de Eptura
Thanks a lot for your positive review Stephen!
We are indeed launching a new iPad app this summer which will allow to take photos and more.
Gregory

- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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An easy to use and attractive interface
Avantages
Check-ins are faster with Proxyclick and all the data is available on the web view that you can set up yourself.
Inconvénients
Sometimes it takes a little too much time to go from screen to screen but other than that is been great.
Réponse de Eptura
Hi Renny, thanks for taking the time to leave a review. We really appreciate it. Would you mind sharing an example of the time lag from one screen to the other? We're always looking for ways to improve Proxyclick so your feedback certainly helps.
Thanks a lot.

- Secteur d'activité : Assurance
- Taille de l'entreprise : 201–500 employés
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Fantastic Product and Provider
We went from a paper based sign in sheet to Proxyclick. The company was flexible in working with us, providing fantastic support along the way and was always responsive. It's easy to use, has great features, and has made the change nothing short of seamless. It has shown our company how great a software vendor can be. For example, we have provided feedback and seen it upgrade in the next release only a few weeks later. We highly recommend this product and this company!
Avantages
Easy to use
Easy to administer
Great design
FANTASTIC Support
Great uptime
Feature Rich
Responsive
Inconvénients
I honestly have nothing. They have been nothing but superb and we have been on their system for 9 months without any complaints.
Réponse de Eptura
Thanks a lot for your fantastic review, it means a lot to everyone in the team!

- Secteur d'activité : Machines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Good Visitor Registration Software the one with a free workable plan
The Free Version its a nice start
Avantages
Easy setup and deploy. Less than 15minutes and you are ready to start working. Great alerts to email and sms. Simple dashboard view. Integrations with Outlook and Google calendar its great feature. The kiosk app is user-friendly to the visitors, fluid to work with.
Inconvénients
Only works in IOS. You are forced to buy an iPad to work with Proxyclick. In the free version the feature that we needed the most was not included, the badge printing feature.It´s the most important feature for control the visitors in your company. Other languages only upon request.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Visitor Management
Avantages
easy to use, good overview, modern, flexible workflow
Inconvénients
one platform for Proxyclick and Condeco together, not two separate
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Delivered as promised. Impressed with the overall solution, support team, continued improvemen...
Avantages
Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.
Inconvénients
Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.
Réponse de Eptura
Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help.
- Secteur d'activité : Services aux consommateurs
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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It is a great enhancement to visitors experience when they walk into our building.
a more secure check-in process
Avantages
Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.
Inconvénients
We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.
Réponse de Eptura
Thanks for having tested the beta, and glad you're on the native version now. Which printer did you try to print on?
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great program!
Avantages
Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.
Inconvénients
It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.
Réponse de Eptura
Hi Erica,
Thanks for your lovely review!
I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on.
Make sure you've got the latest version downloaded on the iPad.
If you have any other questions or remark, don't hesitate to write to [email protected].
Have a good day,
Pierrine
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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A Software and a Team That You Can Depend On!!
From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!
Avantages
What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.
Inconvénients
I have yet to find something I do not like about this software, seriously, what is there NOT to love!
Réponse de Eptura
Hello Bengisu, Thank you so much for your positive review. Please keep enjoying the app and let us know if you need help with anything. Thanks!
- Secteur d'activité : Produits pharmaceutiques
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Easy check-in process
My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.
Avantages
The software is very user-friendly.
Inconvénients
Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.
Réponse de Eptura
Hi Christine,
Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print.
Thanks again,
Geoffroy (from the Product Team)
- Secteur d'activité : Meubles
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Just what we need.
We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors.
Avantages
The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.
Inconvénients
Will on a rare occasion not pull up the keyboard on the kiosk.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Proxyclick
We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.
Avantages
It is very easy to quickly check someone in and out. I really like the new kiosk software
Inconvénients
Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges
Réponse de Eptura
Thank you for your review Scott. I will ask someone from our customer success team to contact you. It is possible to fully customize fields to meet your needs.
Gregory
- Logiciel utilisé tous les jours pendant plus d'un an
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Loving it!
I really like not having to call my colleagues when their visitors arrive. It is the first time I've worked without a phone at the front desk and I find it very convenient.
The odd visitor dislikes the system as not everyone is fan of smart devices. But it makes my life much easier dealing with colleagues and tenants.
Avantages
Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them.
Inconvénients
People not into technology find registering a nuisance.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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AMS-Inbound
First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick
Avantages
You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly
Inconvénients
reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated
Réponse de Eptura
Hi Zachary,
Thanks for your review. I'm happy you like Proxyclick!
Could you tell us more about your issue with reloading and finding more information at [email protected]? We'd love to understand how we can help you.
Have a good day,
Pierrine
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Exceptional Customer Service
I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved.
Avantages
The software is the easiest one I have ever used. its very user friendly
Inconvénients
As of now I dont have negative to say about the software
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Easy, Fast, Professional
Avantages
easy to set up, easy to manage, easy to use
professional look
worked 100% reliable over the past 2 years
Inconvénients
language selection for users on login screen not always self explaining
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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A solution that works with visitors
A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book
Avantages
The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)
Inconvénients
The lack of advanced customization, the limited range of thermal printers allowing color printing and price
Réponse de Eptura
Hi Florian,
Thanks for taking the time to leave your review. May I ask what type of advanced customization you're interested in? We're always open to ways to improve Proxyclick.
Is there any way I can help with finding a printer as well?
Thanks
- Secteur d'activité : Machines
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Works well.
People can sign in and I don't have keep checking to see if they were let in.
Avantages
I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly
Inconvénients
I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.
Réponse de Eptura
Hi Tiffany, thanks for your taking the time to leave your review and feedback. You can enable text notifications so hosts can receive check-in notifications when they're away from their desk. Here's a help article with more information:
http://help.proxyclick.com/visitor-management/overview-notifications-manage/
Or just let us know if you have any questions and we'll be happy to help!
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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ProxyClick
The system is great and customer service has been wonderful. I haven't needed customer service but I responded to a message from them and they got right on whatever it was I needed at the time.
Avantages
All of our guests are visible and I can easily see who is expected and who has already checked in.
Inconvénients
When guests are here for multiple days they have to be entered each day. You can tell the system that they will be here for 2 or 3 days. When it's a large meeting entering all those names 2 or 3 times is time consuming.