Honeywell Forge Visitor Management

Avantages

Sine is very configurable to business needs with ongoing updates to functionality. Updates to the kiosk are very simple and automatically update when saved which is a great feature. Ongoing support and live chat has been prompt and a wonderful experience overall. The Sine team have shown great interest in solving any minor bump in the road.

Inconvénients

Some features are not yet available which causes some confusion amongst hosts. This is mainly on the iPhone app notifications only being issued when the app is open in the background.

Avantages

It is a true as a service model! Very much a zero touch product...

Inconvénients

N/A

Avantages

It was easily deployed and easily integrated.

Inconvénients

We are finding that customising the product to meet our needs is restrictive. For example we cannot make the inputting an email address compulsory when making a booking. if we could we could ensure the visitor receives a fast track code to use on arrival.

Avantages

Ease of use, ease of installation, flexibility of the software, clean UI, feature rich, automatic printing, automatic check out

Inconvénients

Lack of multimedia support, e.g. audio or video playing.

Avantages

Pros to this software are that it is easy to use and has some great features to track visitors pre-organise visitor passes. The broadcast feature can be very useful, and if you are using visitor passes you can message the guest to advise that they have not returned their card.

Inconvénients

It seems after a if you don't operate the software after a while it "times out" and you have to refresh the page before doing anything else. (this being if you are using it from a web page)

Avantages

The software is very easy to use and has great features.

Inconvénients

There are no cons, at least from my optic.

Avantages

That it takes a picture and then prints it off as a sticker, that it remembers your details and doesn't need to take a second photo when you are returning to a site

Inconvénients

the amount of details you have to enter the first time you visit a sight. And that there is no group check in option

Avantages

Able to see clients in a more Efficient manner

Inconvénients

Reports don’t give the information that I need

Avantages

The guys at Sine allowed me to use a fully functional free trial and then when I was ready to purchase they moved all my work onto a clean live site. The live support is great...I'm in the management portal and if I have a question, I can see who's online ready to immediately help me.
The Sine product has been a very economical solution to our visitor management problems providing dynamic logic to a range of complex scenarios. The reception staff love it!

Inconvénients

Some of the clever features dont apply across the board; such as permanently nominating a default host based on the visitor type.

Avantages

Clean and simple interface, which is customisable.

Inconvénients

The fact I can't submit this survey without filling in this box with more than the word "Nothing".

Avantages

-User interface is straightforward and easy. Visitors need minimal to no assistance if someone is not in our lobby to assist/check in with.
-Hosts receive immediate notifications by text/email.
-The ability to search a past visitor and easily locate their phone number & email address.
-Paperless records of signed Non Disclosure Agreements & Visitor Policies.

Inconvénients

- Camera image/countdown. 3 seconds sometimes is not long enough for user's. Image gets cut off or they are not ready for the picture.

Avantages

Simplicity, it does the job and it's easy to navigate and find what you looking for.

Inconvénients

Few times we have look to disable the mandatory mobile field to register large groups however the site does not save the changes.

Avantages

the easy interface and user friendly design

Inconvénients

nothing is wrong as far as I can tell

Avantages

Really easy to use for our visiting guests - sign in process allowing instant messaging directly to our staff to ensure they are aware of their guest waiting for them (text and email both really well received by staff).
The ability to communicate emergency information to all check-in guests at any given time
Visitor tracking and reporting

Inconvénients

I found the system tricky to navigate as an administrator from the back end - Hoping this improves as we continue to use the system.

Avantages

Gives great reports,lets me see who is on site and off site, is very accurate, is an easy way of keeping track of contractor's times.

Avantages

Ability to change what appears on the display pretty easily. Quick and user friendly. Customisable with our school's images etc.

Inconvénients

We are unable to see a running total of the number of people currently checked in on the display screen. This would help us as we have different organisations who use the same building and need to communicate who is last to leave - whether or not to alarm the building on departure etc.

Avantages

No software glitches. Runs smoothly. Display is presentable.

Inconvénients

Reports are not customizable, which is not good thing at all. There is no function for inserting notes, independently. It can be done only for entries made.

It can not be used on windows as KIOSK, which will be highly desirable function for any company.

It does not update on phone when you sign-in from IPAD and vice versa.

Avantages

QR Code sign in for existing users; Organisational branding; easy to use administration function.

Inconvénients

Lack of face to face support; challenges with need to upgrade printers after only a few years of use.

Avantages

Visually friendly and easy to use aside from the scanning QR codes this does not work on ours. The overall system view is helpful but would be great to setup sites individually once running well so that they make take ownership of their account and reduce notifications to master user.

Inconvénients

customer support is via all links - would prefer on phone support not constant links being sent, along with FAQ's printable help guides for each side to minimize issues

Avantages

The ability to customize the software. The integration capabilities. The ease of use from a visitor standpoint.

Inconvénients

Data is stored in Amazon Cloud in Australia. This could be a tipping point for customers in Europe or with strict data storage regulations.

Avantages

I helps the visitor to contact the person immediately via e-mail without contacting them over the phone.

Inconvénients

Some of the features are not available like to skip the person whom they want to see and automatically send them the e-mail. For example, if the visitor is for job application, it will automatically send an e-mail to HR.

Avantages

Basically everything

Inconvénients

sometimes the app freezes causing us to reboot the iPad

Avantages

Sine is very efficient. With notifications going to the recipient, a duplicate to myself as well as our mobile phones, there is less chance of a visitor being left unattended in the lobby. Recipients are notified directly therefore others do not have their work disrupted to answer a doorbell.

Inconvénients

Sometimes Sine does not notify me by my cell.

When checking out almost all visitors not familiar with virtual reception will try to scan the QR code on the screen projecting their image instead of the camera

Avantages

Customer support representative has been great to deal with help to fix a few printing issues and do a system upgrade that was required. Receiving emails when there are printing issues is a great addition to the updates that happened recently

Inconvénients

don't really have any issues with Sine Pro, the only negative I can think of is that sometimes guests are cancelling the printing after the host name has been entered, therefore not printing a sticker

Avantages

quick process

Inconvénients

Had many problems with one device

Avantages

Straight forward and very easy to use. Modern and nifty. The product is fantastic when it is working.

Inconvénients

Printing issues and connectivity with printers were a daily problem. Not so much in the last week. App does freeze 2-3 times daily and does need to be closed and relaunched.

Avantages

Makes signing it very easy and smooth so you can look back at what people are signing it and makes contacting the person to see very easy.

Inconvénients

But it crashes a lot, visitor and staff aren't easily differentiated so sometimes the staff of other companies put staff when it's not our staff and makes it confusing. UI isn't easy for technophobes or elderly, the wait time is too short before it restarts etc

Avantages

Ease of access to sign in, ease for deliveries to be sent through for communication, application on Ipad is fairly easy to use.

Inconvénients

Haven't tested out more options but will look into adding in more people for backup if needed (as comms are sent via SMS).

Avantages

* Supported simple integerationinto our Guest WiFi system
* Relatively simply to configure and administor

Inconvénients

* App deployment via MDM platform would not allow for XML population of login credentials.
* Integration with AD called out requirement for CURL. This is actually not required and documentation should be updated to reflect this.
* Does not integration with SSO solutions such as Azure AD

Avantages

This visitor software has the following great features: user-friendly interface; email/sms host notifications; convenient guest check-in/out process; easy multisite implementation; support foreign languages interface on the fly; mobile app for visitors; run on an affordable hardware platform.

Inconvénients

You have to use predefined visitor's pass templates. They have the limited customization abilities.

Avantages

Cleans up the reception desk and makes recording visitors easier

Inconvénients

I haven't found any issues. People just need to be aware, the first login takes the longest.

Avantages

Simple but feature rich

Inconvénients

Only for iPad

Avantages

simple to use, notifications of arrival to email and sms work great. a great user experience and engagement.

Inconvénients

more visitor type options required i..e delegate and going to one host. more dedicated keys like delivery and catering to specified hosts. more customisation required. and we can't delete data if we have GDPR request for right to be forgotten.

Avantages

Takes away the paper based form and so less work verifying and achieving paper.

Inconvénients

Hard to use for older people so they struggle and feel bad asking for help on how to use it.

Avantages

Customisable to what the site requires. The web interface is easy to use and access. Label printing and/or virtual passes are great to use as well.

Inconvénients

One thing is it can't be displayed in portrait mode. Other issues would be labels cannot be customised.

Avantages

Quick and tidy check in and check out - You can actually read any mobile phone numbers when looking for Contractors

Inconvénients

Only one of 2 computers on Front Desk is connected- started using this system beginning of September

Avantages

That return visitors are able to fast track check in, able to view who has checked out on report, able to establish how many staff visitors versus non-staff visitors

Inconvénients

The Screen turns itself off intermittently and the printer had an issue today with message advising "wrong labels" in printer. Fixed the issue with a test print.

Avantages

we have been able to remove the dedicated reception role. the app is inviting and guests have no trouble using it

Inconvénients

it sometimes freezes and we have to close it to reset
would be better if it integrated with other software like Skype to receive notifications
hosts should not have to sign in and make an account to get notifications, they should just be available to be added to a list

Avantages

Very easy to setup and fairly intuitive. Found it to be very easy to migrate from previous contractor system with good take up.

Inconvénients

Reporting very limited, needs more work. The system would benefit from a wireless or Bluetooth scanner so that the QR codes on keys can be scanned via the iPad.

Avantages

Flexibility, stability and ease of use. Our users, both guests and internal hosts have been able to use the system with little training required.

Inconvénients

Not being able to customize fonts and sizes on the guest label, or influence label design manually. We need the ability to manipulate certain aspects that are not currently available.

Avantages

Easily identifys how many people are in the building at a given time

Inconvénients

You can not edit people phone numbers if they changed mobile, you need to re-enter them as a new person

Avantages

Easy to get set up and running, staff also gets a mobile app to check in visitors and gets notified once visitors arrive

Inconvénients

Nothing really, maybe just the price being a bit high

Avantages

The programme is simple to set up and easy to manage.

Inconvénients

There are no Cons with this software. The only problem I have had is staff attitudes to accepting something new. Once they have used it a couple of times they realise how much simpler the induction process attendance sign on/off is and attitudes change.

Avantages

It can track guests without paperwork.

Inconvénients

It's a little pricey and we would've chosen its competitor if only the competitor was not super expensive. Also, it only works on iPads which is an additional added cost.

Avantages

User use simplicity, and the real time advice of persons attending site. Photo identification is also a helpful tool.

Inconvénients

The option or likely hood of the person signing in as the wrong type of contractor/visitor seems to be a concern and an easily done option that needs to be screened.

Avantages

Allows us to track who is on site and who has left the site area.

Inconvénients

Can not manipulate the Geo Fence to contain the work site areas. With the rail network we need to able to change the Geo Fence perimeter to align with the rail network corridor.

Avantages

zero touch deployment. reliability, price

Inconvénients

printing, integration, customization.

Form fileds customization