Teramind

Avantages

Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to:
1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow
2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes.
3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews.
4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours.
5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more.
6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements.
Needless to say we LOVE it!

Inconvénients

When we were using the hosted version:
The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to.

Now that we use our own internal server:
Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device.

Avantages

Teramind impressed me with its standout features that revolutionized our employee monitoring experience. The powerful monitoring capabilities provided real-time insights into employee activities, helping us enhance productivity and security. The ability to track and analyze user behavior allowed us to identify potential risks and mitigate them proactively. The customizable alerts and automated actions streamlined our workflow, ensuring prompt response to any policy violations. The comprehensive reporting and analytics provided valuable data for optimizing processes and making informed decisions. Teramind has become an indispensable tool for efficient and secure employee monitoring.

Inconvénients

While Teramind offers robust employee monitoring capabilities, there were a few areas that left room for improvement. One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design. The pricing structure felt a bit on the higher side compared to some alternatives. Additionally, the system occasionally experienced performance lags, impacting real-time monitoring. Despite these limitations, Teramind remains a powerful employee monitoring solution with valuable features, but it could benefit from addressing these areas for enhancement.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

Lots of features, security features, screen recording

Inconvénients

Bad UI, not flexible, bad customer support, lots of features I don't need etc.

Avantages

The product is very powerful yet is very easy to administer. I really like the fact that it can be used surreptitiously to monitor behavior, but also used to monitor user productivity.

Inconvénients

This product is not the least expensive option, however, when you factor in all the features it provides, it is worth it.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.

Inconvénients

It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.

Avantages

The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.

Inconvénients

Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.

Alternatives envisagées 

Pourquoi choisir Teramind 

Logiciel antérieur 

Pourquoi passer à Teramind

Avantages

screen recording, web n apps monitoring, system logs

Inconvénients

time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps

Avantages

Easy to look at a glance at what is being monitored
Functionality is easy to get around
Has a great GUI.

Inconvénients

It would be good to drill down to a specific time as opposed to date. It can take a few pages to get to a specific time in a day to check on something.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

Teramid seems an excellent tool, since its functionality is effective and very fluid, I like it because it allows me to monitor remotely and has the ability to record videos easily.

Inconvénients

The only thing I do not like this tool is that when I try to log in, it is a bit slow the procedure, as it tries to recover my password and has complicated functions for beginners.

Avantages

I think Teramind is the only solution that provied all the features that i searched in a solution like this. The best feature certainly is the video recording and live video streamming. I cannot find that feature in any other solution, and while it is available on Teramind, it provides even more that i was looking for, like remote control of the monitored machines and 6 months of video recording saved on cloud, for EACH monitored computer.

Inconvénients

It is an expensive software. Even choosing the on-premise version (which should be the cheaper option), it costs a lot. I think they could lower the price, so they can sell more.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

This software has the option of live viewing and that helps training new employees. It has keystroke tracking to see every click.

Inconvénients

The price! It's pretty expensive, the yearly fee for 5 licenses.

Avantages

The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.

Inconvénients

On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.

Avantages

The software gives me a peek into the day of a user that needs monitoring

Inconvénients

It is a little clunky, A little hard to navigate through.

Avantages

the live viewing and remote control option, helps training

Inconvénients

there are issues with this software when the remote computer is a mac

Avantages

The live screen viewing, and strokes recording

Inconvénients

it doesn't work well on mac computers.

Avantages

This product is so easy to use and so great. You can see your employees screen live which is the best feature

Inconvénients

I really like everything about this software. You can always check if your employees screen is active

Avantages

Super easy to use, the file and keyword alerts are very helpful. It also has a real-time preview in the dashboard.

Inconvénients

The only thing for my manager did not like was the price. She was wanting just 2 users and the smallest option was 5 users.

Avantages

Very easy to use, though a little fiddly to get working (need to pinhole firewall and add AV exclusions in my case). Installation itself is dead simple, but getting it to report needs those aforementioned, at least in my case. The data that it gathers and the reports that you can get are excellent, management is easy. Very difficult to find software that does PC monitoring and gives you the data you need in an easily accessible way with minimal, simple configuration. Best option I have found, certainly.

Inconvénients

A bit expensive for the sort of deployment they are thinking of (permanent, corporate). Acceptable for my uses though, which are probably more common (temporary, individual). The support is also a bit lacking - chat/email only and can be slow or needing multiple prompts for communication. I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why. I have asked and received no response from their support staff, which was irritating.

Avantages

Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.

Inconvénients

it's on the expensive side but you get what you pay for!

Avantages

We like the dashboard features and the productivity metric features. We like the segregation of the different metrics you can watch so you can easily find what you're looking for. The alerts also seem to be well set up out of the box.

Inconvénients

Problems seem to happen a lot, which we understand about software, but every time we bring to the attention of support, we get "we're aware of this and working on it"... Well, why aren't we getting notified about the issues when they happen, and why do they take so long to fix?

Avantages

I can see how productive my users are, and you can look for flags that can tip you off if they are going to quit or trying to steal sensitive data.

Inconvénients

The initial setup was difficult because our anitvirus software kept on thinking it was a virus. so we eventually had to remove antivirus for it to work.

Avantages

We like the ability to view staff productivity and performance, we not only utilise this internally but for our customers. The video capture feature is useful in our industry as we utilise this for forensic evidence.

Inconvénients

The rules can be a bit of a hassle to setup, not having a clear guide on how these should be set up can delay the install process.

Avantages

The things I like the most about this software are the screen shots and video of items that are being monitored. The tool is straightforward and easy to use. Setup is really quick. Default items to monitor are a big help.

Inconvénients

The think I like the least is the Price. It would be nice if it was cheaper on a yearly basis. Then I would roll it out to the entire organization.

Avantages

Very simple and straightforward to install and use. No problems with firewalls or whatsoever. It simple works!

Inconvénients

It is a little bit expensive, I would suggest to have an entry level price mode with a basic fee per agent and limited to one week data, and then pay more if you really need to store longer periods.
In any case is the best product in market.

Avantages

We use this everyday to track productivity of our employees. we are able to see the websites and emails they are sending out live.

Inconvénients

It takes someone a little more techy to setup the triggers and actions to take as the users trigger them.