Teramind

Avantages

Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to:
1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow
2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes.
3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews.
4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours.
5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more.
6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements.
Needless to say we LOVE it!

Inconvénients

When we were using the hosted version:
The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to.

Now that we use our own internal server:
Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device.

Avantages

You can select invisible installation or visible, depending on your needs. You can see the employees' screens in real time.

Inconvénients

It's pretty expensive, and for more monitoring options you have to pay even more.

Avantages

Lots of features, security features, screen recording

Inconvénients

Bad UI, not flexible, bad customer support, lots of features I don't need etc.

Avantages

It works well when it is working. We have an issue that makes it go down often and it is a pain to look at things when it lapses.

Inconvénients

The lapses when the software goes down makes it hard to use consistently.

Avantages

Teramind impressed me with its standout features that revolutionized our employee monitoring experience. The powerful monitoring capabilities provided real-time insights into employee activities, helping us enhance productivity and security. The ability to track and analyze user behavior allowed us to identify potential risks and mitigate them proactively. The customizable alerts and automated actions streamlined our workflow, ensuring prompt response to any policy violations. The comprehensive reporting and analytics provided valuable data for optimizing processes and making informed decisions. Teramind has become an indispensable tool for efficient and secure employee monitoring.

Inconvénients

While Teramind offers robust employee monitoring capabilities, there were a few areas that left room for improvement. One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design. The pricing structure felt a bit on the higher side compared to some alternatives. Additionally, the system occasionally experienced performance lags, impacting real-time monitoring. Despite these limitations, Teramind remains a powerful employee monitoring solution with valuable features, but it could benefit from addressing these areas for enhancement.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

The product is very powerful yet is very easy to administer. I really like the fact that it can be used surreptitiously to monitor behavior, but also used to monitor user productivity.

Inconvénients

This product is not the least expensive option, however, when you factor in all the features it provides, it is worth it.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.

Inconvénients

It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.

Avantages

The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.

Inconvénients

Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.

Alternatives envisagées 

Pourquoi choisir Teramind 

Logiciel antérieur 

Pourquoi passer à Teramind

Avantages

screen recording, web n apps monitoring, system logs

Inconvénients

time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps

Avantages

Easy to look at a glance at what is being monitored
Functionality is easy to get around
Has a great GUI.

Inconvénients

It would be good to drill down to a specific time as opposed to date. It can take a few pages to get to a specific time in a day to check on something.

Alternatives envisagées 

Pourquoi passer à Teramind

Avantages

The ability to monitor and track with a variety of useful tools the approach and actions of employees with sensitive information.

The option to set alerts and actions automatically when violating information security rules by an employee. It is excellent, saves resources and enables control and peace of mind with sensitive information.

Receiving an indication of working time on different software enables me and the CEO to monitor employee productivity, along with an examination of the efficiency of the software with which they work.

These tools allows me to detect waste of time by employees and wasting company resources.

Inconvénients

Remote control is not good enough, I think improvement in the feature will make the product excellent and save me the need for a third-party solution for remote control and employee support.

There is a need to improve:
Remote controlled graphics.
Speed and delay time.
Enable, choice whether to notify the user about remote control or not.
Transfer file to remote control screen.

I think there should be several different price packages,
To enable selection when not all functions are used. and by that allow to reducing costs.

Avantages

It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.

Inconvénients

There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.

Avantages

I like it when it records videos of the screen activities of our remote employees. It just gives us more peace of mind about what they are all doing throughout the day at work.

Inconvénients

What I don't really like about it is just it constantly gets disconnected. Maybe cause of the bandwidth issues as the system captures videos of all your screen activities, so it would constantly reboot and all just to make sure all recorded videos are uploaded on the server.

Avantages

Service is great

Inconvénients

nothing ,did not have any problems since I started using it.

Avantages

The live screen viewing, and strokes recording

Inconvénients

it doesn't work well on mac computers.

Avantages

If you have employees that work remotely and you want to track their work this is the right thing for you

Inconvénients

this is really a great software. you can view your employees live screen which is the best feature of all

Avantages

My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.

Inconvénients

this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.

Avantages

Ease to use, to get report, easy to monitor activities on the video function.
It does not make the users computer slow and they never notice when they are getting monitored

Inconvénients

I had some problems at the beginning setting up the Behavior rules but after a couple of trial and error I was able to figured out

Avantages

I thought that the feature set was really robust and it had a cool interface. This was one of my first experiences with this kind of software and it was enjoyable.

Inconvénients

The interface is a bit overwhelming in terms of the number of features. I was looking for software that could integrate with payroll and I don't believe it had this.

Avantages

We like the dashboard features and the productivity metric features. We like the segregation of the different metrics you can watch so you can easily find what you're looking for. The alerts also seem to be well set up out of the box.

Inconvénients

Problems seem to happen a lot, which we understand about software, but every time we bring to the attention of support, we get "we're aware of this and working on it"... Well, why aren't we getting notified about the issues when they happen, and why do they take so long to fix?

Avantages

Great reporting capability and very easy to install and setup.
The ability to get email notification reports really help you to stay on top of your employee's.

Avantages

It is as easy as setting up a new email address. Rest is all done on a few clicks.

Support system is what should be for every company. Highly recommended for everyone.

Inconvénients

There isn't anything i found to be of a con. So far I am satisfied with the company.

Alternatives envisagées 

Logiciel antérieur 

Avantages

Teramind DLP is awesome. We are very happy to have it. The most all-in-one monitoring and SECURITY system if you know what are you doing. Thank you

Inconvénients

-Simple to use
-Powerful policy & rules editor
-Smooth user experience

Avantages

It provides a comprehensive view of what is going on in our business and allows us to configure it to deliver productivity metrics that we rely on.

Inconvénients

It created some conflicts in unexpected places that took some time, and very good customer support to sort out.