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- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Outstanding
Avantages
All the features of a gym and personal trainer at the touch of my fingers.
Inconvénients
It takes a little
Time to orient oneself.
Réponse de Virtuagym
Hello Mike,
Thank you for your taking the time to rate Virtuagym. Your feedback is greatly valuable to our company.
Let us remind you to email any suggestions and ideas you may have at [email protected]
We will make sure to share these useful thoughts with our developers!
Team Virtuagym
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Improvements
Overall good experience but difficult to make payments.
Avantages
Overall easy for clients to set-up and use.
Inconvénients
For some exercises it would be nice to have a feature to record videos or be able to post live streams.
Réponse de Virtuagym
"Dear, Marshall
Thank you very much for Review!
We are happy to hear that you find the tools and solutions we have built for you easy to use.
Just to make sure you take complete advantage of our tools, let us share with you our current streaming options:
1. Here is a link on how to create a custom activity in which you can upload your own videos https://virtuagym.zendesk.com/hc/en-us/articles/201870881-Workouts-How-do-I-add-a-video-to-a-custom-activity-
2. We recently launched some other options for streaming and you can find further information here on both articles https://business.virtuagym.com/blog/explore-virtuagym-new-integrations-live-stream-on-zoom-youtube-google-hangouts/ and https://business.virtuagym.com/blog/live-streaming-via-your-virtuagym-community/
We hope you'll find this information useful for your business!
Best regards,
Your Virtuagym Family."
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Don't pay and demand a trail before hand
So at the beginning I ask repeatedly if I could trail the app before signing up for 12 months.
They never let me.
They did do an online presentation with me and I was very impressed with all the features that were shown it had everything I needed so I payed it lump at the start a few hundred pounds and started to use the software.
Straight away I realised it was such a bad mistake.
It's not at all finished there's so many problems with it, after a week I found a client feedback page and realised I wasn't the only one finding it a nightmare to use...
It's such a shame as they have thought of everything but it's not no where near ready yet and if you get your clients onto the software and the app your going to make yourself look incompetent.
I tried to get into but no joy I've just given up, can't waist anymore time with it.
The hardware is even worse the scales and the writs band "fitness tracker" beyond awful.
Beware of any software that doesn't let you test it before hand.
Maybe in a year or two this app will be worth paying for but I wouldn't even use it for free as it is, your just going to come across as unprofessional to your clients.
Avantages
Customer service is fantastic to be fair.
Inconvénients
Everything else unfortunately.
Réponse de Virtuagym
Hi Narayan, thank you for your honest feedback! I'm very sorry to hear that our system is not what you wished for. We don't offer trials right now, because we have a fully onboarding process which has been very successful for our existing clients. We aim to be a complete all-in-one solution for fitness professionals, and as such are eager to hear clients' feedback so that we can make changes. Regarding the Feedback Group, please take into account that we have 3000 clients and those who are happily working with the system, do not post in those groups. I'm happy to hear that you are pleased with our customer support, but it's a shame to hear we couldn't wow you with our product. I see that you appreciate that we offer different features but since they seem to be not "complete" enough I would love to hear some more specific thoughts and suggestions you have for us. Being someone who has worked with the system, your insight would be the most valuable!Take care, Tasneem
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Not advised for personal trainers
It doesn't help Personal trainers, there are better options in the market. This is a app that was first designed for the general population, and not for personal trainers. Recently they started to sell professional packages - to personal trainers and gyms- but it seems that they are much more interested in gyms, than personal trainers, so all the updates failed to improve the main things that i wanted to improve.
Avantages
It gives you access to a very powerful platform, and you can brand it everything.
Inconvénients
- no Coach app;
- Terrible workout editor;
- You cannot assign workout to a client, he needs to chose it from the available workouts;
- you cannot use the app to track your clients workouts;
- You dont have a demo of the portal, you need to sign for a year membership if you want to access to the portal;
Réponse de Virtuagym
Hi Fabio,
thank you very much for your honest words. I am sorry you are feeling that Virtuagym did not meet your needs.
However, there are a few details that we'd like to clarify. Our professional packages do offer the possibility to not only create your own workout plans for your clients. but also your custom made exercises. In addition, both our sales and client success team give demos and trainings of the system to all potential and existing clients. Finally, we are currently testing our coaching App which will allow you to track your client's progress on your phone and will launch soon.
Wish you all the best with your future endeavors!
Alkistis
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Renewing the body
Avantages
A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management
Inconvénients
So far the application is very good help
Réponse de Virtuagym
Hello Neyli,
Thank you so much for taking the time to leave us a review.
We're very pleased to hear that you enjoy our software and that it has helped you to better manage your clients and their goals!
Valuable feedback such as yours will help to give us an insight into your user experience so we can continue to improve our product every day.
If you have have more feedback for us or a good idea or suggestion, you can always let us know via our contact page: https://virtuagym.com/contact. In addition, please never hesitate to reach out to our support team via [email protected] - We're happy to help!
Thank you again for your time.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Review of my experience with Virtuagym
AWESOME FROM DAY 1. I LOVE THAT I CAN SPEAK TO A LIVE REP. That's what sold me over other options.
Avantages
I like that I can add this as an additional option for my clients, especially because my business is already virtually based.
Inconvénients
I do not like the credits. They can be a bit confusing to explain to a large base of clients.
Réponse de Virtuagym
Dear Yormica,
Thank you for providing us with your valuable insight!
We're delighted to hear about your positive experience with us.
Please feel welcome to reach out to our support team at [email protected] so we can learn more about the difficulties you have experienced with the credits system and answer all of your questions.
Team Virtuagym
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Terrible Customer Service
Highly recommend against using it.
Avantages
Variety of workouts and easy to use for food logging.
Inconvénients
The customer service! First it took about 1 month before I could even use the customized app. Then I couldn't see my workouts in my app. Apparently that was an Android issue and took about 3 weeks to be fixed. I used the software for some time and, since my client don't really use it, canceled my 1 year commitment 30 days in advance. But nobody seems to be available to acknowledge my cancelation. There's no phone number, no chat feature or anything. Very upsetting and time consuming. They better don't charge me again since I fullfilled my 1 year contract.
Réponse de Virtuagym
Hello Pascale,
Thank you for your feedback.
We understand that the CMA process can be a little overwhelming and take a little too long for our clients to complete. Because of that we had since introduced a CMA Specialist to make the process fast and easy for our clients.
Glitches with Android is something that is unfortunately outside of our control and we work closely with Android and iOS to find a swift resolution do minimize the inconvenience caused to our clients.
All that being said, we do wish to apologise for the delayed cancellation process. No excuses there and we do appreciate you taking the time to bring that lapse in service to our attention.
Thank You!
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
The software is good. There are some aspects of the app that would attract different genders...
For a small business the cost of the software is high. This would be great for large gyms or business that are already established.
Avantages
The ability to adjust and refine what you want the client to have. They ability to track finances and request payments is great for small businesses. The staff when discussing the software was very helpful.
Inconvénients
All of the exercise examples are with a male. 95% of my clients are female and would rather see a female for examples.
Réponse de Virtuagym
Hi there,
Thanks for your kind comment and above all for the time you spent to write it!
We are happy for benefits that you are enjoying with our product as well as the challenges in front of us.
We hope that the price that you're now paying is only a small investment in comparison with the return that you might get with our product, and we look forward to hearing your opinion at the end of the 12th month of contract in order to further taylor it to your needs!
You also have a point highlighting the necessity of building a female model for the exercise and we can assure that this is one of our action points on our roadmap, so let's cross fingers to have it live as soon as possible.
Thank you again for your contribute, and please do not hesitate to get back to us with any additional feedback or question you might have!
We wish you all the best.
Your,
Virtuagym CS Team
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Customer retention and ease of communication was our primary goal this software smashed those...
Avantages
The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business.
The support by far is AWESOME the team that looks after the UK clients are simply incredible and they go over and above to help and have worked late working on our system and to know that you have a full office pulling out all the stops to make things awesome for your business is such a relief. Telephone, email and chat feature are the support methods and when that office is shut other offices worldwide pick up the issue and assist so the support package is by far the best I've come across and without them I would have not stayed with the software. But they have gone above and beyond to help us get it right and that I value a lot, team is fantastic real-life hero's
Inconvénients
The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible
Réponse de Virtuagym
Hi Allen,
Thank you so much for your kind review!
We are so happy to hear you're happy with our product and services. As a company, we try to improve and learn every single day and that is why your feedback is so incredibly important to us!
We know what a daunting and difficult process it is to adapt and learn a new system. There is usually a lot to learn and not much time to do so - However, that is why we are here to help, assist, consult and guide you.
Please do know that if you have any feedback or require any assistance from us we're happy to help! :) - Anna, Virtuagym Client Success Department
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Love this product
This is the best product and ahead of its time when it comes to software.
Avantages
easy to use.. always with updates. easy to contact.
Inconvénients
There a no cons to this product as far as I am concern.
Réponse de Virtuagym
Dear Brandon,
We appreciate your time in reviewing Virtuagym!
Our team is dedicated to providing exceptional service and it truly means a lot to hear that our efforts have made a difference for you.
Please feel welcome to email us at [email protected] if you need further assistance.
Team Virtuagym
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Worst possible outcome. Buyer beware!!
Avantages
I never do these. But I feel it's my responsibility to help to prevent this type of business from perpetuating. I requested a demo after hearing a gent mention it at a conference I attended recently. During the demo, I was shown functions and features. Now I'm ASSUMING Miquel the salesman, said this software was a 12-month commitment but nevertheless I missed it. I clicked purchase and then realized the length of the commitment. I immediately displayed my concern. I emailed the salesman within minutes explaining i wasn't prepared to commit to some charges on a software I had yet to have seen in any length, much less use. He explained that it was essentially too late. damage was done. Now I'm no Einstien, but if I was to do something similar, using the same logic, to a customer at my gym, cops would be called. They take it and put it in the drawer. Something about the place tells you, "this just isnt for me." so you explain that to the gent behind the desk. And he keeps your money! I'd call the cops. I don't care about policies, that's immoral. We are way too connected these days for this kind of business to flourish. There are plenty of other training apps that don't do business like this, work just as well, and charge a 5th the price.
Inconvénients
Where do I begin? The shady sell approach. The unethical operations. The lack of compassion.
Réponse de Virtuagym
Hi Billy,
We are really sorry to hear about the process you had to go through. We will continue evaluation our own processes so this feedback is highly appreciated.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
What a nightmare
It’s been nothing but a headache and super frustrating.
Avantages
Sounds cool with so many features, customer support is nice and helpful.
Inconvénients
First of all t’s a pain to learn, it has all these features that instead of doing something right, they are all useless. Then since day one we had problems with it, creating embarrassing problems to our new members.
From it not allowing members to signed up online, to charging their cards and not showing in our system, to having to get a different P.O.S system when at purchasing the system I was told it was going to work just fine but it was again useless.
There are always issues I have to keep emailing support almost every week.
Not sure how long they have been around but it seems like they are always fixing issues and have many features in Beta that might or might not work.
On top you have to sign a 12 month agreement so you are pretty much stuck with them.
Alternatives envisagées
MindbodyPourquoi passer à Virtuagym
It sounded like it had everything in one system.Réponse de Virtuagym
Dear Lina,
We are glad that you had found our customer service to be of comfort while experiencing some issues with the system.
While Virtuagym has been around for 12 years, just as any daring and growing technology we do experience growing pains from time to time. But we never wish for it to impact our clients negatively.
We had taken your feedback seriously and will work on improving our customer experience to the highest level.
Thank You!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
I have had success with the Virtua Gym software package.
I have been using the Virtua Gym branded app & all in one package since September 2016. Initially it took a bit of time to navigate the system and find out how I could use the features for the services we offer. After some testing, we built new meals plans, as well as integrated workout plans through the software. My team of Dietitians have been able to incorporate the Virtua gym software into some of our planning and tracking, and our clients have had great success. The software is all inclusive, it has many features available to you, so you can customize your software package to your needs. Overall, I am very satisfied with the product, and it has allowed me to expand my services offering. Customer services has always helped me with any issues I've had. I recommend VirtuaGym!
Avantages
The many different software features to run a health clinic
Inconvénients
I was told that the software would link with fitbit scales, however, they do not link to the scales, only the trackers.
Réponse de Virtuagym
Hi Patrick!
Thanks so much for your kind comment. Familiarizing with the system at the beginning might indeed take more time than after becoming a Virtuagym master. This is absolutely regular, as it relates to a new and revolutionary way of working! We are very happy that this time was well spent and we hope to have addressed you to the best, as we always strive for!
We're working to expand the range of hardwares that we connect to, therefore stay tuned in order to get the best out of our service!
If anything, please do not hesitate to give a shout and we'll be happy to help you out.
Have a great one!
Walter - Virtuagym Customers Success team
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Useful tool for gyms & trainers! Perfect, saves a lot of time!
Avantages
The option to edit, assign & share training schedules to users is super useful and saves a lot of time. And the combination with food tracking makes the Virtuagym a perfect tool for trainers and gyms. It just saves a lot of time so you can spend more time with your clients.
Inconvénients
There is not an option yet for users to select their own meal plan. This would be handy for in the future.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Fitness Platform
Think it's an overall great experience!
Avantages
I like the multi-use function between employee and member. I also like the business tracking, exercise programming and post blog applications.
Inconvénients
It would be great to have more ability for creativity in the blog section and it would be nice not to be so restricted in the posts.
Réponse de Virtuagym
Dear Joe,
Thank you for sharing your thoughts about Virtuagym's services!
We're thrilled to hear that you find our all in one solution a useful tool for your members to connect and engage seamlessly.
Your feedback is also very valuable to our company. Let us remind you to email any suggestions and ideas you may have at [email protected]
We will make sure to share these useful thoughts with our developers!
Sincerely,
Your Virtuagym Family!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
A must for a growing gym/club
Wonderful so far. With so many features, it took a long time to learn it, but with the amazing support of my onboarding consultant, it wasn't even difficult!
Avantages
I like that it allows for automated billing, messaging, and signing of contracts. It is also helpful that clients can book themselves into classes and training appointments!
Inconvénients
The food app is a little clunky, many foods have the wrong information (I think users don't understand how to enter the foods when they add them). The options for portions and entering "meals" could also be simplified and streamlined.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Wish the Product Would Work as Advertised
Frustrated
Avantages
Customer service is friendly and easy to access
Inconvénients
I give feedback all the time to customer service.
I'm frustrated with Virtuagym. I've made several attempts to create motivating challenges for my Rockstar Clients only to be disappointed because Virtuagym is not working right and their data is not being processed into the challenge.
This is soooo disappointing. I get my clients all excited for a challenge, they sign up and then it doesn't work. It creates mistrust from them in me and the app and it's a let down. Especially since I am a loyal customer with over 100 members.
Also, STILL waiting after months on the sycn for Fitbit to be corrected.
Alternatives envisagées
ABC TrainerizePourquoi passer à Virtuagym
Customer service was easier to contactRéponse de Virtuagym
Hi Anna. Thank you for sharing this with us!
We are sorry to hear about the difficulties you have had with the challenges.
We are already picking this fix up for a near-future release, so hopefully, this will have a positive impact on your business.
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Everything you need with great support
Super friendly and helpful on boarding support and easy to set up. I do look forwrad to working with VG for the next years
Avantages
The scheduling and group schedule is very easy and quick to set up. The overall ease of use and the possibilities of the app and online store are great.
Inconvénients
It would be nice to have the possibilities to manage staff hours.
Réponse de Virtuagym
Dear Sebastian,
Thank you so much for taking the time to share your feedback with us!
It is exciting to know that you have used the Schedule module in such a good way, and we will make sure to share these useful thoughts with our developers.
Let us remind you to email any further suggestions and ideas you may have at [email protected]
Team Virtuagym
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Schlechter Kundenservice
Chaotisch.
Avantages
Das Design ist ganz ok, gute Übersicht beim Ein und Aus Checken.
Inconvénients
Habe gefragt im Kundenservice ob es möglich ist die vorgegebene Rechnung zu ändern, weil es nicht in einem Briefumschlag mit Fenster die gefaltete Rechnung einzubringen.Sieht sehr unprofessionell aus, Teile der Rechnungen sind im Fenster zu sehen des Briefumschlages.Wir wurden ziemlich schnell abserviert, mit es wäre nicht möglich einfach bisschen platz einzufügen. Auch die Termin vergabe ist sehr unüberschaubar, vor allem wenn man dauernd schauen muss an welchen Uhrzeiten die Kollegen arbeiten.Manchmal verschwinden merkwürdiger weise Rabatte und Sepa Rechnungen werden falsch erstellt.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Customer Service Is Below Par
Average at best
Avantages
Scheduling and Club Management is decent
Inconvénients
NO Zapier integration. Customer service is terrible
Réponse de Virtuagym
Dear Jason,
Thank you for bringing this to our attention.
We are very sorry our service has not met your expectations.
Our company values customer satisfaction as a top priority and we are dedicated to providing exceptional service so it is very sad to hear that your experience with us was not up to par.
If you are open to discuss your experience further, please feel welcome to email us at [email protected] and we will be glad to find a resolution.
Team Virtuagym
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Virtuagym Review
I run about 20 clients online, 95% don't even live in my country. Would be a lot harder without the app.
Avantages
Ease of use for me to get workouts to my clients directly on their phones.
Inconvénients
I think its not that easy to get clients stats, pics on the App. I think trainer should be able to set reminders to clients and clientes get measurements and pics on their app that we can see easily when coaching.
Alternatives envisagées
ABC TrainerizePourquoi passer à Virtuagym
Branded AppRéponse de Virtuagym
Dear Francesco,
Thank you for sharing your thoughts on Virtuagym!
We are thrilled to hear that you are making the most out of our coaching module by connecting with your clients at all times and helping them achieve their goals.
Your feedback and comments are highly appreciated, we understand there are some areas of improvement and commit to working on them to provide you with all the tools your business needs to continue driving success!
Remember you are welcome to contact us at all times by emailing our support team at [email protected] we'll be ready to expertly answer your questions and approach any requests you may have.
Sincerely,
Your Virtuagym family!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Unhappy
Overall experience has been poor. There’s a lot of factors that go in to it being but the biggest thing is my doors not working.
Avantages
The software is relatively easy to use and it also has features that would be nice for members.
Inconvénients
There are a ton of “bugs” in the system that cause major operational issues. For example, the client check-in is absolutely horrible. It consistently doesn’t work which leads to the doors ( front door and tanning) to not work properly majority of the time.
Réponse de Virtuagym
Dear Quinton,
We are very sorry to hear about your experience. While bugs and issues are unavoidable when working with software, it definitely should not be ruining your entire experience.
One of our tech representatives will be in touch with you shortly to really dive into all issues with you and see how we can resolve them once and for all.
Thank you for your candid feedback, it will help us with our goal to always strive for greatness with our product and service delivered.
With Warm Regards,
-
Provenance de l'avis
Not what I needed
This software is better suited to someone wanting to manage clients one-on-one, manually.
After trialling for a few days, I realised that it wasn't going to suit my business coaching needs as we do some group programs (as do many Personal Trainers and gyms) and I need a system that has automations integrated and the ability to tag and group my clients based on the programs they are doing. This system cannot do this.
This company doesn't advertise a free trial period like many competitors but is still bound by the cooling off period on its contracts. I cancelled 5 days into trying to set up the system. A week later, after advising the product wouldn't suit, I am still waiting on an answer about a requested refund and cancellation of my contract. Even though by law, Virtuagym must provide at least a 7 day cooling off period, 8 days later they still won't confirm that I can cancel. I still have to wait 'on management reviewing' my case?
I have trialled 3 other systems and haven't had any issue up to this point. There are some amazing programs on the market but it's hard to ascertain the functionality of system until you work in it.
I have now had to advise my bank of this dispute and to challenge the current charge plus any further. I am really disappointed with this poor service.
Réponse de Virtuagym
Hi Justine,
Thank you for reviewing Virtuagym. It's a pity our software didn't completely match your needs.
I would like to clarify something for the readers of your review. We do not offer a trial right now, because we want to help you get the most value out of the system. A guided onboarding process has been the most successful for our existing clients. Our solution is very extensive and flexible, and therefore we prefer to help our clients getting the most out of it based on their needs. Together.
Also, as far as I know, a 7-day cool off period only applies to consumers, and not to businesses. I can see you signed a 1-year contract with us. By law, I don't think we did anything wrong. This is the first time I heard about this specific case happening, so I assume that's why it takes a bit longer to get back to you.
Our support team will be back in touch with you soon, and I'm sure we'll find a satisfactory solution.
Best regards,
Tommy Klouwers
Marketing Manager
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Good tool to manage attendance of fitness classes
Our dance school is using VirtuaGym to manage the attendance of our members in the classes. The system is easy to use and allow certain customization to fit to our corporate identity.
Avantages
Very easy to understand and use. The system also allows certain customization which help us adjust teh app to the corporate identity of our fitness school.
Inconvénients
Certain functionalities do not work properly and it is not easy to get grip on the support team.
Réponse de Virtuagym
Hello,
Thank you for sharing your insight about Virtuagym's services!
We're excited to hear that our tools have turned out to be easy to use and understand while customization and engageable with your members.
Our client success team is always ready and willing to assist when issues come along the way, we'd definitely like to hear more about the functionalities you mentioned could need our attention.
Please email all questions, concerns, and suggestions you may have for us, to [email protected]
Kind regards,
The Virtuagym Team!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great Options and Features
Avantages
We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.
Inconvénients
Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale.
It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.
Réponse de Virtuagym
"Dear, Jodie
Thank you for your review,
We are glad to hear that Virtuagym has become such a great asset to your business. We love the fact that you find our custom app a useful tool for your needs!
Your feedback is very valuable and we would like to hear more about those steps you consider unnecessary. Please email us at [email protected] using the code JA31136 in the subject line so we can set up a time to chat about your ideas and feedback. (remember, they are doing us a favor by spending their time on us to give us feedback, make it sound valuable to us as well)
Looking forward to hearing from you!
With warmest regards,
Your Virtuagym Family"
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Terrible, Dishonest Company
None, unless you count less money in the bank account as a benefit. I don't.
The software could be great with quite a few improvements, but it lacks much basic functionality such as automated billing.
- The sales people are slick tongued and can sell really well. They'll promise you whatever you want! (See Cons)
Inconvénients
- As mentioned, they promise a lot and then don't deliver. If you ask about a feature they don't have, they'll assure you it "launches next month" or some such nonsense.
- Sales people sell a product they don't have by promising/"showing" features they don't have.
- They WILL charge you as long as they possibly can, even going so far as to change the names that appear on the credit card statement in order to circumvent account holds.
- They won't let you try the platform before committing. Their minimum contract is 12 months and the "cancellation" terms are to pay out the entire remaining contract even if you don't want to use the service.
- When you do try to cancel, they'll delay replying long enough to charge you at least one more time, then they'll try to make you jump through hoops with "cancellation paperwork" when the contract expressly states they accept cancellation via simple email.
- This company is a scam. Stay away!
Réponse de Virtuagym
Hi Chris,
Thanks for sharing your opinion.
We are sorry if you felt misled by our reps about the product as well as if the service did not satisfy your expectations.
It is not our intention to offer a product that works differently than promised, nor we do so with any feedback. The implementation of such ideas needs to undergo a complex development process and we usually do not promise to implement it very soon if it cannot happen. So again, we are sorry if you felt this way.
Same goes for the closing process, which needs to be carefully processed, especially if under circumstances such as a premature cancellation.
If you feel like providing us with further details, please feel free to do so by dropping an email at [email protected] and we'll be happy to think along with you over your specific feedback and ideas for improvement, in order to address them properly.
We are sorry for this situation and look forward to hearing from you.
Sincerely,
The CS Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Review of Virtuagym App Platform
Good, better, best - from due diligence through launch and ongoing support we could not have asked for a better rollout process and support. Their platform is intuitive and easy to set-up and they have worked to customize a detailed integration with our Club Management Software ABC Financial. Been impressed at every turn - cannot recommend them enough!
Avantages
Robust platform with comprehensive feature set and support and implementation team that consistently goes out of their way to provide education and guidance every step of the way.
Inconvénients
Really like the entire package - looked at every options out there in detail and Virtuagym checked all the boxes. Their ongoing support has made it an absolute pleasure to work with everyone on their team!
Réponse de Virtuagym
Dear, Greg!
Thank you for taking the time to share your experience with Virtuagym.
We are happy to hear that your onboarding and launch processes turned out great! And look forward to being part of your growth and success.
With warm regards,
Your Virtuagym Family
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
My experience was positive. From the beginning I was able to use the software easily
Avantages
It's easy to use, there is the possibility of quick contact with assistance and the enormous availability and continuous updates that make the app easier and more intuitive. The updates also make it possible to continuously icrease the functions and the possibilities of use.
Inconvénients
honestly I have nothing to reproach the app. I will stop using it because my work has changed and it's not in the fitness world so this software is not useful for me anymore.
Réponse de Virtuagym
Hi, thank you so much for your amazing feedback. We are glad to hear that you liked using our software and want to thank you for the time that you took the time to write this review even though you will stop using our software. If you have any additional feedback our comments, please always feel free to share it with us. We believe that we can only get the best product if we work closely with our customers. Good luck with your new career path, we wish you all the best! Anna - Virtuagym Client Success Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Do not use them!!!!
Horrible. There are so many other companies out there serving the same industry that do a much better job, have a better product and actually have their customers best interest in mind.
Avantages
There was a nice guy that help with on boarding.
Inconvénients
They told me they had all the features I needed. After having to start a one year contract the system was far from what I thought I was getting, my clients haven’t been able to use it so I told them I wasn’t happy and couldn’t use their service. After telling me they can only reduce my rate (I’m still paying for something I can’t use) they continue to charge me full price. I’ve tried to contact them about them charging me full price after they said they could only reduce my rate. As I waited for a response another month went by and they charged me again. As I try to talk to customer service they shuffled me to a different person to now have to start all over again. I first tried to cancel back June and it is now September! This company is very self serving and dishonest.
Réponse de Virtuagym
Dear Lisa,
Thank you for taking the time of sharing this with us.
Virtuagym provides one of the most compelling and comprehensive all-in-one software solutions for the fitness industry in the market and we are truly sorry that your experience may not reflect that.
We have looked up your account records carefully and escalated your case to our financial specialists, so they will make the discount effective starting from your next invoice. Also, we will update you on the status of the refunds for those invoices in which the system did not take the discount before.
We want to thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Again, I am very sorry for the inconvenience. Please contact our customer service team at [email protected] for any further concerns you might have, we are always very happy to help.
Sincerely,
The Virtuagym Team.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
NICHT für reine Online Coaches zu empfehlen!
1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System
Avantages
Ablauf der Trainingsapp, wenn man das Training ausführen möchte.
Inconvénients
Dinge gehen von heute auf morgen verloren und keiner weiß warum und es kann nicht wieder hergestellt werden!
Réponse de Virtuagym
Dear Lisa,
Thank you very much for your review.
As we continue to work harder day by day to not only meet but also exceed our client's expectations, your feedback is a very important part of our growth process.
We like to do our best by delivering outstanding quality service every time which is why it would be fantastic if you could email us at [email protected] using the code JA36417 in the subject line and
find a suitable time for us to go through these areas of opportunity you've mentioned while making sure we find the best possible resolution to ensure you make the most out of the tools we have built for our clients!
We look forward to hearing from you soon!
With warm regards,
Virtuagym,
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Happy customer
I'm a happy customer. I would recommend it for sure.
Avantages
It's easy to use and the customer service is on a high level.
Inconvénients
It's easier to use on your phone than on the laptop. That's an asset to improve.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Dance Fit Crew
Overall, great experience!!
Avantages
Convenient and available promptly for use with clients.
Inconvénients
The Apple process IOS is/was horrible. It takes too long.
Réponse de Virtuagym
Dear Naomi,
Thank you so much for taking the time to share your feedback with us.
We are happy to hear that our product is exactly what you were looking for. It is exciting to know our efforts have been paying off.
We understand that developing your Custom Mobile App might take longer than expected as our team has to follow specific guidelines issued by Apple regarding iOS app releases, however, we are currently implementing new strategies to expedite these processes and ensure that our customers' expectations are being met.
Please do not hesitate to reach out to us at [email protected] if you require any further information.
The Virtuagym team.
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
This webiste
Virtuagym was brought to me by one of their sales representatives who made me believe that the application would specifically meet all my expectations, such as the integration of the virtuagym calendar with my Google calendar.
They don't offer any free trial and you therefore have to risk a much higher price than some competitors like MY PT HUB who offer exactly the same thing for 4 times less. Dissatisfied with the product, they not only refused me a refund ($474) but wanted to force me to pay for a 3-month commitment ($175/month) for a product that I will not be using. Having tried several applications, I strongly recommend this company. Try MY PT HUB instead.
Avantages
The professionalism of the training manager
Inconvénients
Doesn't show all the virtuagym calendar information on google calendar.
Réponse de Virtuagym
Dear Oliver,
Thank you for taking the time to share this with us.
We are very sorry to hear that our product did not fulfill your needs as presented during the sales process.
We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, so it would mean a lot if you reach out to us personally at [email protected], as we were unable to find your account in our system with the information given in the review details.
Again, we appreciate your time in reviewing Virtuagym.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Great all purpose system
opverall a great all purpose system
Avantages
ease of the clients to schedule on app.
Inconvénients
hard to change the appointments around. gets confusing
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Will be good in another 1-2 years I think, but currently not as great as it makes out it is.
Avantages
The software has the beginnings of a well rounded, professional platform - IOS and Android applications complement the Web Portal Interface.
Many of the features are workable, some are much better than the other alternatives on the market.
Inconvénients
Lack of visibility in product's development - as a client we don't know when a promised feature will be released (if ever). Basic functionality such as the ability to create supersets inside the workout editor took years to implement; VG stated that this was because the workout editor needed a complete redesign; but did not give anyone any idea of when this would be released other than *soon*.
Billing automation is clunky and does not integrate with many of the vendors in the market.
Réponse de Virtuagym
Hi Shane,
Thank you so much for your feedback! We completely understand your point about the transparency of the development of the product. Our road map changes based on the developments in the fitness industry, so providing actual release dates is not common in the SAAS world. We do want to become more clear in the way we communicate updates. Thanks!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great software
Great service from [SENSITIVE CONTENT]! I like the software for the easy use and for all the feature and the apps are a nice addition for my clients
Avantages
The software is easy to use once you get the onboarding training. It has a lot of feature that you can use with your clients and it gives you the chance to brand everything which is a plus when selling your services!
Inconvénients
The coaching app needs the appointment schedule for staff. Is kinda inconvenient having to go to the website for it.
Réponse de Virtuagym
Dear Samuel,
We are thrilled to hear about your positive experience with us!
Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback.
Including the appointment schedule in the Coach app is already on our roadmap, so we will definitely notify you and the rest of our clients when we go live with this long-awaited feature!
Please do not hesitate to share any further thoughts by emailing us at [email protected] and we will make sure to pass them over to our developers.
Team Virtuagym
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
functional and flexible
Virtuagym is great to work with and address our needs quickly. They also help us come up with solutions that help us get the most out of the features.
Avantages
Virtuagym offers the ability to put all of our content and services within the App which makes it easy for our members to access all of our content in one convenient place. It is easy to add tiles on the app that access other websites or companies we work with.
Inconvénients
We have been happy with this product since we decided to purchase it.
Réponse de Virtuagym
Hello Brent,
Thank you for your review and the confidence you have placed in us!
It is highly pleasant for us to know that you are happy with our software. Please do not hesitate to contact us at support@virtuagym if you need further assistance.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Good product
Good
Avantages
Pretty easy to use. Does a good bit for my business.
Inconvénients
Some glitches in the program and mobile app is tough
Alternatives envisagées
ABC TrainerizePourquoi passer à Virtuagym
More featuresRéponse de Virtuagym
"Dear Terrence,
Thank you for your review!
We are happy to hear that your experience with our solutions has been both seamless and useful.
Your feedback is very valuable. Would you please share with us some more details about those glitches you've encountered? Please email us at [email protected] using the code JA15177 in the subject line.
Best regards,
Your Virtuagym Family."
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Potential But No Support
I have 21 questions and growing. All presented in a PDF. I presented the bulk of the questions in early November 2018 when I purchased and I have yet to find answers to the questions I presented then. I don't get feedback. I don't want to hear excuses. I want to see action. Like all business people. The app makers probably understand that. I am not seeing any actions. My questions are still pending... Very frustrating. I've requested for a supervisor and no one is listening. They have taken my money but they aren't providing support. I don't get it.
I wish there was a free trial for a month. I didn't request for any special things like creating a button for me or special links. Nothing special. Very cut and dry account. Why not have a free trial so we can test it out and see what we are truly facing. If I had been exposed to it like this I would not have purchased.
Avantages
It's potential to be an all-in-one tool.
Inconvénients
The fact that potential is sold by the sales team but once you purchase nothing works and you're locked into a contract.
Réponse de Virtuagym
Hello Sharon,
Thank you very much for taking the time to share your experience with us.
We're terribly sorry to hear that you have experienced delays in being supported. We do our absolute best to ensure we can answer our clients on a timely basis but due to an increase in requests, this may not be happening as quickly as we would hope.
You mentioned also that after you were sold our product, nothing worked; I would like to look into this further for you right away. There does look to be some previous correspondence between you and a member of our support team so I would like to discuss your questions further with her and we will follow up with you as soon as we can.
Thank you again for your time and we look forward to talking to you soon,
Christina - Virtuagym Client Success Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Horrendous Customer Service!
Terrible!!
Avantages
This software is easy enough to use, but so are many other ones.
Inconvénients
The customer service has been atrocious! I tried to cancel my agreement before my first year was up and was told by a customer service manager that if I just stuck with them, they could show me how they would improve their service, and if I was not happy after a couple more months, she would cancel my agreement herself. So I stayed, willing to give it a few more months. Now I try to cancel and they say sorry, you owe for the entire rest of the year. Seems like quite the scam!!
Réponse de Virtuagym
Hello Faith,
Thank you for your feedback. As our communication records show:
- June 2018 - you requested to cancel but agreed to stay.
- November 2018 - I called and emailed you as promised to see if you still wanted to cancel. You did not respond to either communication.
- December 2018 - your license renewed for another year and your system continued to be used by you and your clients.
- March 2019 - you emailed asking to cancel again. Your request was denied as you were 4 months into your 2nd term.
- You had mentioned that you were never told about your renewal after 12 months but we did discuss this on the call and it is also on the license that you had accepted before making the purchase of the system.
I am sorry that you feel that you were scammed but we had stuck to every point of our agreement, however, we would be happy to discuss this further with you. Please call/email us at your convenience.
Sincerely,
Anna Howard
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Great app. Easy to use
It's been a good experience
Avantages
Its easy to book my sessions. And I can cancel or reschedule.
Inconvénients
I dont always get notifications. so sometimes I miss a session that may have came available.
Réponse de Virtuagym
Dear Michell,
Thank you for sharing your opinion about Virtuagym!
We are glad to hear that you find our services easy to use when booking, canceling or rescheduling sessions.
We encourage you to continue providing as much feedback, ideas, and suggestions you can come up that will help us continue improving this system, built for you.
Remember to email us at any time to [email protected] we'll be ready to address your requests.
With warm regards,
Your Virtuagym Family!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Good enough to get the job done
The app is decent and customer service is friendly, but not always helpful
Avantages
The scheduling feature has helped us track facility usage
Inconvénients
I can't get reports on the information I want
Réponse de Virtuagym
Dear Renee,
Thank you very much for providing us with your opinion.
We are excited to read that you have found the Schedule module so useful to run your business.
Our daily commitment is to work on improving our product and the services we offer, and that is why your feedback is very important to us.
If you are open to discuss your experience further, please feel welcome to email us at [email protected] and we will be happy to help.
All the best,
The Virtuagym Team.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Fitness Programs
It's been pretty good!
Avantages
I like being able to put together workouts for my clients. I just wish I could pull from past workouts to make a new one instead of starting from scratch.
Inconvénients
When searching for an exercise unless I type it exact it doesn't show up. Also, I don't like how occasionally some group members have issues posting.
Réponse de Virtuagym
Dear Tina,
Thank you so much for taking the time to share your feedback with us.
We are very happy to hear you are pleased with our coaching module. It truly means a lot to have our customers share their positive experiences, especially during this time.
Improving our product and service is our daily commitment, so be assured that we will definitely take your feedback into consideration when deciding which features to include in future releases.
We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at [email protected] if we can be of further assistance.
The Virtuagym Team!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Virtuagym Review
Excellent
Avantages
Easy to use product with a vast array of content; excellent after care from the designated account manager! Highly recommend.
Inconvénients
It’s a shame the integration with specific tech isn’t more extensive.
Réponse de Virtuagym
Dear Lee,
Thank you very much for your review!
It is very rewarding for us to know that the tools we've worked so hard in developing and building for you, are exactly what you expected them to be.
We will continue to do our best effort to provide the most complete all in one solution for you and all of our clients, including of course the integrations module.
Your feedback is very valuable to us!
Sincerely,
Your Virtuagym Family,
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Professional Fitness Software
Very pleased.
Avantages
The features of the software is top notch and very easy to navigate.
Inconvénients
Sometimes I need more customer support and it takes days for someone to respond to my questions.
Réponse de Virtuagym
"Dear, James
Thank you so much for sharing your experience with Virtuagym!
We are thrilled to hear that you find our solutions to be outstanding and easy to use!
One of our main focus as a company is providing top quality customer care, and the feedback you've given in regards to the communication topic is of great value to us. It will help us to continuously improve the speed and standard of service we provide.
Sending you the best,
Your Virtuagym Family."
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
LOVE IT !
Avantages
I love how easy it is to use the software , my clients enjoy using the app, I think its a great online gym.
Inconvénients
It would be great to make a better feature for customizing the workout plans.
Réponse de Virtuagym
Dear, Mario
Thank you very much for sharing your experience with Virtuagym!
We are excited to hear that you find our software easy to use and your clients are enjoying the app we have built for them.
Your feedback is welcomed, let's talk about those areas of opportunity you encountered on our workout module, feel free to write to us at [email protected] using the code JA19935 in the subject line.
With warm regards,
Your Virtuagym family.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Unfassbar schlecht
Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht
Avantages
Leider war tatsächlich nur alles vor dem Abschluss des Vertrages gut verkauft
Inconvénients
Der Support - fehlende Lösungen für unseren täglichen Betrieb
Réponse de Virtuagym
Hallo Phil,
Danke fur dein ehrliches Feedback. Es tut mir Leid, dass du mit unserem Software- und Support-Team keine gute Erfahrung gesammelt hast. Ich habe mitbekommen, dass du uns wertvolles Feedback und Verbesserungsvorschlage fur unsere Software gegeben hast. Dafur sind wir wirklich dankbar. Leider konnen wir derzeit nicht alle Wunsche umsetzen, diese werden aber berucksichtigt. Wir werden unseren Kundenservice verbessern um sicherzustellen, dass du alle Unterstutzung erhaltst, die fur das Wachstum deines Unternehmens benotigt wird.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
After using several other software's, Virtuagym is by far the best!
VirtuaGym has given us an amazing online platform to offer everything you and your client needs. The software is easy to use, super affordable and can handle just about anything we need it to do in order to run our fitness center. The members really enjoy the applications especially the nutritional guidance. It has been absolutely amazing to have the ability to add our own QR codes, youtube videos, video workouts, and images for our pro members to have access to has been valuable. Building the classes, schedules and memberships took some time to figure out but the support was above and beyond all competition. They never complain about how many times we ask for help and are extremely responsive and knowledgeable. VirtuaGym is constantly updating their software to meet the needs of this industry and I am excited to see how much they grow in the future. If you dream big for your business then there's no need to shop around for any other software/membership program.
Avantages
Easy to Use
Versatile
Great Customer Service
Affordable
Inconvénients
App can be difficult
Réponse de Virtuagym
Hi Cassandra,
many thanks for your enthusiastic review and kind words! We are happy and proud to hear that you and your clients find the system interesting and comprehensive and we are looking forward to hear your success story!
All best,
Alkistis
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Worked great!
Avantages
Synced with my crm, which was a big plus
Inconvénients
Can’t think of any off top my head, everything seemed to work fine
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Amazing gym management software!!!
Everyone at Virtuagym is awesome! Prompt responses, great functionality (although slightly unintuitive sometimes), great pricing, fully featured... Everything I need for my 24 hr gym!!
Avantages
I love everything about this software. Being able to sign up members online as well as in person, having people check in with the access control software and hardware, the fast response from support... Its all awesome!
Inconvénients
The only things missing from this nearly perfect software are setting billing dates per client (specific days, weekly recurring), and a card reader for the POS system.
Réponse de Virtuagym
"Dear, Alexander
Thank you very much for sharing your experience with Virtuagym!
We are thrilled to hear such great input from you regarding those solutions such as Check-in, online sign-up, and all other tools that were built for our clients to have successful businesses!
We would love to hear more about the areas of functionality that you have found unintuitive. Your feedback is very valuable to us, please reach out to us via: [email protected] using the code JA37736 to discuss your suggestions further.
It is probably also a great time to mention that we are currently in the process of testing out a card reader with a few of our volunteer clients and as soon as we are confident in its seamless performance, we will be making it available to the rest of our clients.
With warm regards,
Your Virtuagym Familiy"
