Virtuagym

Avantages

Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.

Inconvénients

Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them."

They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.

Alternatives envisagées 

Pourquoi choisir Virtuagym 

Pourquoi passer à Virtuagym

Avantages

Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen

Inconvénients

-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt-

Avantages

Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange.

Inconvénients

If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications.

Avantages

The features. On paper. They were everything we needed.

Inconvénients

It bugs all the timethe support team stops communication overall They take us for crazy when we report some bugs though we have scree shots they just say 'oh but nobody else complained" they charge you more money automatically as soon as you reach 150 clients but when you arez under that number they say you need to email them to let them know (i guess the engineers didnt care about reverse automation).

Avantages

I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that.

Inconvénients

The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members.

Avantages

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Inconvénients

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

Avantages

-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization

Inconvénients

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Avantages

I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app.

Inconvénients

My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error.

Alternatives envisagées 

Pourquoi passer à Virtuagym

Avantages

The billing and scheduling is what I like the most about this app.
Billing- keeps the client updated on their payments amd how many credits they have on their account to be able to purchase sessions. Allowing the clients to be able to schedule the days they train. All easy to navigate and a smooth transition of adding my website to this app.

Inconvénients

There will only be a few things I'd change a out this app, clients and the public, being able to write reviews. If the virtual avatar can showcase the muscle this being used, have it highlighted. To show the client the muscles being used in video not only through picture.also if it had a voice and talked the client through the workout. Also, hoping for some new updates on the avatar.

Avantages

programación de entrenamientos, el seguimiento de objetivos y progreso de los miembros, la gestión de reservas y horarios, la creación de planes de entrenamiento personalizado, y el seguimiento de la nutrición y hábitos alimenticios de los miembros.Aplicación móvil

Inconvénients

puede ser más costoso que algunos de sus competidores

Avantages

The ability to create workouts with avatars for clients.

Inconvénients

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

Alternatives envisagées 

Pourquoi passer à Virtuagym

Avantages

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Inconvénients

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Avantages

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".

Has a lot to offer.
The foodapp is great
Customer administrations is good, but need a lot of solvings
Roster app is great. Easy overview of groupsessons and PT.
Extra pay options are good.

Inconvénients

Trainingsapp is to difficult to use. Takes to much time to search for excersises.
App is not ready for Ipad.
Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.
Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.
Taskapp is not easy to use.

Avantages

I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

Inconvénients

If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

Avantages

AWFUL ACROSS THE BOARD. TOTAL RIP OFF. ZERO CUSTOMER SERVICE. CONSTANT PROBLEMS WITH SOFTWARE. RUN. MINDBODY IS 1000X BETTER. SO GLAD WE SWITCHED BACK TO MINDBODY.

Inconvénients

AWFUL CUSTOMER SERVICE. INADEQUATE APP. USER EXPERIENCE WAS AWFUL AND CONFUSING. WAY OVERPRICED.

Avantages

App with Exercise Library I thought would be a great thing for our business

Inconvénients

Software is very annoying to figure out. I'm very good with this stuff and having several issues figuring out what does what. Alot of simple features, they just do not have the capability of doing for some reason..

Avantages

The ease of which schedules for group classes can be designed and offered sold me on this product. There are other options out there but VirtuaGym hits it out of the park. You get what you pay for and this is a top notch product and company.

Inconvénients

Integration of some health tracking software is difficult to navigate such as linking MyZone but it can be worked-around.

Avantages

High functionality, great user experience/design

Inconvénients

More options for reporting/analytics would be helpful.

Avantages

The Virtuagym software is awesome. It has allowed me to start up and run my company without having to worry about billing, scheduling, video workouts, etc. Customer service A+

Inconvénients

No cons thus far, this software is a real blessing.

Alternatives envisagées 

Avantages

In the beginning, when I was signing up, they called a few times a week to check in on me. They were happy to hear my suggestions on things that I needed.....however...

Inconvénients

My suggestions were not implemented. After my 1 yr contract was close to being done, I realized, this is not the software for my business anymore. When I used the contact form BEFORE my 1 yr mark, to ask how I go about cancelling my subscription (since there is NO easy way to do this and no information can be found about it). I received no contact back. I later then tried calling, leaving a voicemail. I then received an email TWO months after my initial contact for request on how to cancel! (and a long thread of back and forth) where the support staff has stated my term has automatically renewed and there is 'conveniently' no trace or evidence that I left a msg or used their contact form to request to cancel and I now owe another yr of subscription. I did NOT give consent to this, in fact the contrary. They have been completely disregarding that I even tried to contact them and just so happened to not contact me at all In the 2 months leading up to it. There is no where where I have consented to them renewing my contract at all. This is a complete scam and DO NOT use this this service at all!!

Avantages

Virtuagym makes creating, amending and scheduling workouts for my clients easy. It saves so much time. There is a great variety of exercises to choose from with instructions and descriptive video.

Inconvénients

I would prefer there is an option to leave out the food app. This has been confusing for my clients as I deliver Meal Plans through a separate portal.

Avantages

Able to build a strong virtual community

Inconvénients

There use to be a feature for customer service on site that would respond within minutes. That feature is gone. Wish we still had access to that

Avantages

The combination from the foodtracker en the exercises. It's nice that it's all in one app instead of 2 different ones. Now I can excess it al if I go to a client's account

Inconvénients

Sometimes it's not clear why an automatic invoice doesn't go thru. Maybe it's an option that you make sure some client info field are marked to be filled in no or it doesn't work.

Avantages

Very user friendly! Nice layout, and organization of tabs, and detailed explanation how to navigate through the program. Chat box, and he ring e-mail support is a huge plus.

Inconvénients

There really wasn’t anything that I didn’t like about the software, except would like some exercises with more foam rolling animation for spinal mobilization, and some power bag movements relating closer to Olympic weightlifting.

That’s would I’d like to see, such as power cleans, RDLs, and push presses performed with a barbell. I’m a weightlifting coach. Not seeing the Oly lifts in the program was my only disappointment.

Avantages

I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with.

Inconvénients

The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods.

Avantages

The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Inconvénients

The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

Alternatives envisagées 

Pourquoi choisir Virtuagym 

Logiciel antérieur 

Pourquoi passer à Virtuagym

Avantages

Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

Inconvénients

The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.

Avantages

- Easy to use
- alot of features
- Good app setup
- Good platform layout.

Inconvénients

- Support reply is really really bad..... Long reply time when you write a email.
- No phone line for service or support.
- Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark)
- Still working to get the automatic payment system to work, but there not helping out.

Alternatives envisagées 

Avantages

This software does literally everything for you in ONE PLACE! This software completely eases the burden of being a business owner or having to use multiple different software platforms. Everything you need is in one place!

Inconvénients

Not a single thing. I love this software!

Avantages

Design im eigenen Firmendesign möglich.

Inconvénients

Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt..

Avantages

e un bell allenamiento con un personal trainer 3d

Inconvénients

ha bisogno di aggiorare un po con il avatar

Avantages

Very easy to work with. Good pricing. Shows a lot of information.
Easy to do the invoicing to our members.

Inconvénients

Only works with monthly payments. We want to use periods of 4 weeks (13 per year), but when I set this to 4 weeks, the system can only apply 4 week-periods from startdate. So no pro-rata rates are calculated.

Avantages

They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.

Inconvénients

You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.

Avantages

This tool has some flexibility that allows the fitness schools to customize the experience of the members according to what is offered to them.

Inconvénients

We still face often some minor bugs on the tool and sometimes the data is not correct unless we restart the app.

Avantages

Workout plans, meal plans and invoicing on 1 software

Inconvénients

'Client Success Team' & all the issues that come up with each developer's update. After doing our best to keep up with the numerous issues encountered we have 2 major issues that are severely affecting our business. We have already emailed the 'client success team' for months but no temporary solution/help was provided and honestly we doubt even if the issues were understood, further to the replies received. We also asked for the contact details of someone at a higher position and where informed that he can give us a call only next week! 1 of the issues has been reported 3 months ago and till today no feedback/solution whatsoever were offered. It's already the second day with the 2nd issue and this is keeping our business on hold. For obvious reasons such issue is costing us a lot of money plus damage to our reputation with our clients.

Avantages

The community feature is a nice way to stay in touch with members. The Financial tab is also very helpful, and assigning memberships is straightforward.

Inconvénients

Sometimes the language was hard to make sense of, but I think that's because it is a European based company and I am in North America.

Avantages

Moving exercises, clear for the clients when they repeat a workout

Inconvénients

The way the workouts do not always appear in the clients 'beweegkalender'

Avantages

I like the ease of use for me and my fitness clients.

Inconvénients

I do with that there was a video that new users could watch to get an overview of navigation.

Avantages

Helps manage my clients, programs, and daily objectives with ease. Extremely easy to use and when a problem occurs it is fixed in timely manner.

Inconvénients

Needs more exercises and variations of those exercises, wish on demand was cheaper or included with initial price

Avantages

What I like the most from Virtuagym is that I can upload all my own exercises. It is easy to manage clients and create and assign exercise plans.

Our support contact [SENSITIVE CONTENT HIDDEN] is always helpful and replies within ours for any query we have.

Inconvénients

I feel there are some features missing, especially within the workout section. However I have sent my feedback to the support group. This was well accepted, so hopefully this will be improved.

Avantages

The community feature is great - its like a facebook group but without having to be on facebook

Inconvénients

The workout app - it's really basic and difficult to use. It is not designed to created legitimate programming for clients, more for one-off workouts. Especially difficult to use if you have your own exercise library

Avantages

Different options members have with logging their information, easy manual check in process

Inconvénients

Out dated, not being able to merge multiple favorites to one, active with a profile is misleading if the members have not completed the waiver for reporting, reporting features aren’t 100% helpful (shouldn’t have to export in order to run a report). With being with the company for a little over a year the system has went down a lot.

Avantages

Keeping track of invoices and member sessions is a breeze. I love having a branded app to share homework with members and the ability to use it to help create community.

Inconvénients

The integration of zoom for online training is not automatic. You still have to send them the link. Two different schedules is kind of confusing as well. Workout handouts aren't easy to read for members and there is no way for me as a coach to create a favorites list of exercises.

Alternatives envisagées 

Pourquoi passer à Virtuagym

Avantages

Having access to the mobile app has been invaluable

Inconvénients

I would love to have my clients receiving text alerts prompting to respond for confirmation

Avantages

The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

Inconvénients

none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

Avantages

I like that I am able to connect with the community and my clients which is important in the training industry. I especially love the nutrition and training apps. It also stays frequently updated.

Inconvénients

More user customization features would be great when it comes to workouts but all in all it is a great software.

Avantages

The product is great for a big end gym. I like the social media side of things in building a community.

Inconvénients

As a personal trainer of a small business it has proved more than I need and far too expensive given our exchange rates.

Avantages

I really appreciate the ease of setup. It integrated nicely with our University software for easy syncing of Staff and Students. Flexible pricing options for products/services. The App works well and allows people to do scheduling and track exercise directly from their device. Pretty great!

Inconvénients

This software fit our parameters quite well. Only suggestions, might be nice to have more control over App design. But, that really would require features that are probably outside Virtuagyms intended customer base.

Avantages

I like the content and the presentation, back end content, and app store app

Inconvénients

I am still waiting for Ezidebit Aust to become apart of the integrations - I was initially informed it would be less than 1 year to onboarding but 2 years later I am still waiting.