TriNet Zenefits

Avantages

If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a superb all-in-one solution. When effectively implemented, Zenefits is all an organization needs to manage its workforce.

Inconvénients

Customers who have questions for their broker must use the built-in "help" function rather than get in touch with an individual directly. The current state of available learning management technologies and straightforward guidelines leaves much to be desired.

Avantages

Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info. Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee lifespan - from offer letters, hiring, onboarding, payroll, benefits administration, and termination.

Inconvénients

Little to no phone support available for user issues. Online live chat and email are main access to customer support. Can be frustrating when you're in a time sensitive pinch.

Alternatives envisagées 

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Logiciel antérieur 

Pourquoi passer à TriNet Zenefits

Avantages

It was easy to set up, and at the time we were a very small team with just one Operations person so the onboarding was convenient.

Inconvénients

There was not much in the way of customization, and our staff didn't find it very user-friendly. Vacation requests were not intuitive and the payroll setup was clunky, we had to request help to adjust our payroll periods multiple times and cases were closed without being actually resolved.

Alternatives envisagées 

Pourquoi passer à TriNet Zenefits

Avantages

It's a complete HRIS system. They provide full end to end is great with filing of form 941, providing timely W2 and customer service

Inconvénients

Offerings only in the US. They should expand services in all Europan countries

Avantages

Paychecks, tax documents, insurance information, spending accounts, and corporate policies are all conveniently housed in one location thanks to TriNet.

Inconvénients

When using my own device, I don't see the need to log in every day, therefore there may be room for improvement in settings like this. I realize this may be a matter of corporate policy, however it has been brought up in previous evaluations.

Avantages

Best payroll service provider, report customization, Easy to use, Customer Support easy approachable.

Inconvénients

It's bit costly then others. And sometimes it takes time in downloading reports.

Avantages

It is simple to generate timely and accurate employees payroll with this tool.It is simple to administer and manage employee benefits with TriNet Zenefits.It is a reliable tool for employees onboarding process.It is simple to track, monitor and manage employee work performance with TriNet Zenefits.

Inconvénients

TriNet Zenefits streamlines and simplify our human resources activities thus I have nothing to complain.

Avantages

The only nice think I can think of is that Kayla (who was the only person who ever staffed their Customer Support - or maybe that was just the name everyone used because they were afraid to give their real names) was always kind.

Inconvénients

Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times for customer support (45 minutes was standard, but occasionally we would hold for 2-3 hours, and I wish I were exaggerating); glitchy systems that were as far from intuitive as possible; and for us, the final straw was the Friday that I received emails from our 250 employees who didn't get paid, because Zenefits had hired a new payroll processor on their end, and that person missed a step that triggered all the Direct Deposits, so I spent an entire day on the phone with various people trying to get it resolved.

Avantages

Remote HR and timekeeping with great security clean UI.

Inconvénients

At least from my user roles, I can't make suggested time clock alterations to be approved, I have to notify my HR manager.

Avantages

I enjoed the ease of use of the platform. A user can easily navigate to what they are looking for and support was easy to get a hold of for questions.

Inconvénients

Not entirely aure this falls onto Trinet, if your organziation uses multiple providers for insurance you may have to switch between websites to manage your benefits.

Avantages

Ease of use as an administrator and as an employee

Inconvénients

Reminders are sent and are not easily removed from the home page of my administrator section.

Avantages

easy to use, I was a former employee of trinet as well and sold this solution. It's a great platform

Inconvénients

no real cons in my opinion, easy to use and transparent, real time info

Avantages

The time tracking management works very well and it's very accurate. It also calculates the overtime you have worked. It generates insights and reports about all time related metrics.

Inconvénients

Sometimes the performance of the app is not very fast, the system glitches and loads slower.

Avantages

It's amazing to have all of our resources in one place. Payroll, taxes, health benefits, W-2, vacation/time-off, personal information, team/organization chart. It was integrated into our system with little to no effort and it's simple to use.

Inconvénients

Honestly, there isn't much to not like about Zenefits. One slight annoyance is having to provide a code every time I log in even though I've asked my computer and Zenefits to remember this device and it never does.

Avantages

Zenefits is easy to implement and to use. Our team members rarely need any help with the product - it is clear what it can do and how it needs to get done. I appreciate that Zenefits allows us to integrate so many products in one spot (our ATS, learning management and performance management systems all have links back to Zenefits) and that it gets so much done for us. During COVID-19, we've onboarded 100 new employees in a virtual only setting, and much of the ease has been due to how much work Zenefits automates for us.

Inconvénients

Sometimes configuration of payroll or benefits can feel tricky - however, my experience with it has been better in Zenefits than other platforms.

Avantages

has quick-finding tools which makes it easy to use and navigate through the options well

Inconvénients

needs more features and better visuals so it is not a constant background

Avantages

I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our [SENSITIVE CONTENT HIDDEN] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.

Inconvénients

Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app.

Avantages

Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for you? Well, they do, and I love it :)

Inconvénients

I would love if Zenefits would not only take deductions but have a feature to stop the deduction once the entire amount is collected. Currently I have to turn off the deduction once is met.

Avantages

I love having everything in one place. This saves time and money in so many ways.

Inconvénients

Lengthy customer service wait times. THis is my only frustration with Zenefits at this point.

Avantages

It is easy to use and cost effective. It is a great receptacle for I-9 documentation as well as other hiring documents. W=2's as well.

Inconvénients

Sometimes reaching customer service can be challenging.

Avantages

The platform is really easy to use for us as well as our employees. It is also easy to customize documents for onboarding, performance review, etc.

Inconvénients

Notifications when employees make changes to their records needs to be better. We currently are not notified when an employee makes changes to their information, which can be problematic.

Avantages

Good user interface, ease of use for employees

Inconvénients

Customer support, payroll and tax issues

Avantages

Site is relatively easy to use.
Termination process is a breeze.
Their staff is very nice and as well versed as they can be on a system that is extremely limited.

Inconvénients

Payroll is terrible and very limited
Time & Attendance does whatever it wants, including logging employees out randomly or never logging them out at all
We do not have our insurance options to look over six weeks before open enrollment after requesting them.
No vehicle to track time off that isn't paid
No way to connect the E-Verify system with the on boarding process.
Any changes whatsoever requested a never accommodated (We're working on that)

Avantages

Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Inconvénients

Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

Avantages

The most important part is the ease of use for a complete solution. We use Onboarding, Time & Attendance, Payroll, Time Off, Benefits Admin, HSA Admin, Performance Management and the additional resources regarding HR, compliance. ITS ALL IN ONE PLACE! The convenience of having all of our HR-related items in one place for your people is priceless. We are able to run 4 companies from one portal, very effectively.

Inconvénients

Employee support is generally handled digitally not over the phone. Most of our people prefer phone calls. However, support is very receptive and gets the job done well.