Zoho SalesIQ

Avantages

We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).

Inconvénients

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

Avantages

The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.

Inconvénients

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.

Avantages

What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.

Inconvénients

As not overly techy people, this platform was more challenging to setup and use than other Zoho products.

Avantages

You can see what visitors do on your website and you can get in contact with them to bring information or help

Inconvénients

To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice)

Avantages

Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature.

Inconvénients

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Avantages

Very cheap (especially when factored in as part of Zoho One)

Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up)

Integration with CRM + Desk is glorious

Mobile app works great, so I can always respond to chats wherever I am

Inconvénients

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Inconvénients

The chat window is not very customizable and reporting is not easy to manipulate.

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products.

Inconvénients

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

Easy to setup and integrate existing Zoho ecosystem, work similar to other environments.
Seamless contacts sync and items updates in CRM.

Inconvénients

Hard to customize if you operate in several languages and markets.

Alternatives envisagées 

Avantages

I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly.

Inconvénients

Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat.

Avantages

Live monitoring ob mobile, apple tv and desktop clients.

Inconvénients

ChatGPT integration is not great and expensive.

Avantages

What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It’s almost perfect.

Inconvénients

If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

Avantages

You can convert the chat into ticket in n middle of chat itself. Doesn't matter that the chat is ended by user or not. Also in terms of pricing it's quite affordable compared to other software.

Inconvénients

Don't like the new version of chat. It's good that you can switch to old version as well. So the old version is more handy.

Avantages

Great to show you how many visitors you have on your site.

Inconvénients

Can't create your own automatic templates when someone starts a chat with you, not many functions avialable.

Avantages

Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

Inconvénients

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Alternatives envisagées 

Avantages

Easy to install and set up in the same day.

Inconvénients

nothing the program does what we need it to do on a consistent basis.

Avantages

We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

Inconvénients

This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

Avantages

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Inconvénients

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Avantages

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away.

We love that there is a mobile app so we can answer messages from customers away from the computer

Inconvénients

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

Avantages

like how easy it is to integrate it with your website.

The analytics that is sent to you to disclose patterns

The tracking and the automations like bots and smart triggers

Inconvénients

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Avantages

Ease of use, and visitor website analytics, free plan ti try out

Inconvénients

a bit confusing to set up some features

Avantages

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Inconvénients

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Avantages

With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

Inconvénients

I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

Avantages

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Inconvénients

I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

Avantages

we can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

Inconvénients

even though it is a cheap solution, we had to move to another option as we required more insights and visibility and making everything process-oriented to do more than just create leads and do everything using the other tools.