Zoho SalesIQ

Avantages

The ability to connect and manage all my chats from different social media channels in one platfom is awesome!

Inconvénients

Its interface is pretty easy to use but it could make better use of color coding to help navigate

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.

Inconvénients

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.

Avantages

Easy to setup and integrate existing Zoho ecosystem, work similar to other environments.
Seamless contacts sync and items updates in CRM.

Inconvénients

Hard to customize if you operate in several languages and markets.

Alternatives envisagées 

Avantages

You can see what visitors do on your website and you can get in contact with them to bring information or help

Inconvénients

To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice)

Avantages

Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature.

Inconvénients

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Avantages

Very cheap (especially when factored in as part of Zoho One)

Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up)

Integration with CRM + Desk is glorious

Mobile app works great, so I can always respond to chats wherever I am

Inconvénients

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Inconvénients

The chat window is not very customizable and reporting is not easy to manipulate.

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products.

Inconvénients

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

Alternatives envisagées 

Pourquoi passer à Zoho SalesIQ

Avantages

I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly.

Inconvénients

Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat.

Avantages

What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.

Inconvénients

As not overly techy people, this platform was more challenging to setup and use than other Zoho products.

Avantages

Live monitoring ob mobile, apple tv and desktop clients.

Inconvénients

ChatGPT integration is not great and expensive.

Avantages

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

Inconvénients

This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Avantages

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

Inconvénients

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Avantages

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Inconvénients

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Avantages

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Inconvénients

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Avantages

The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year.

Inconvénients

The configuration with our sites were a bit difficult, especially with wordpress.

Avantages

It allows me to know who is on our website, for how long, if they are recurrent visitors, etc

Inconvénients

the ID of the visitors only is known if they are processed on the CRM

Avantages

Easy to use. Low cost. Easy to setup / integrate.

Inconvénients

Clunky backend to admin (it's not intuitive where you update the system settings).
Chat emails sent to clients via zoho email address (not branded / my domain)
Chat email transcript template is ugly.

Avantages

Allows customer engagement which helps with the selling process as well as building customer relationships.

Inconvénients

Chats sometimes come in without notification which may result in failure to respond to some chats.

Avantages

Good tracking visitor activity and very complete set of tools to configure the chat.

Inconvénients

A bit complicated UX when you have to setup advanced functionality

Avantages

You can integrate this tool into your website to always help your customers real-time whenever they need you.

Inconvénients

Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you.

Avantages

Like that it integrates seamlessly with CRMq

Inconvénients

I would like to do automations, I believe this can do it but need to set it up and test more - no easy flow to onboard a new user into creating autmations

Avantages

I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it.

Inconvénients

We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard.

Avantages

I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

Inconvénients

I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

Avantages

The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track.

Inconvénients

The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion.