Exercise.com

Avantages

Custom app, modifiable, ease of use, customer support

Inconvénients

App exits out of you phone if you switch to different app during workout. Analytics are hard to capture with integrating ads. Inputing 1RM with clients doesn’t transfer to client measurements. Building workouts is cumbersome as you can’t edit sets and reps for each week and exercise at the same time. Least favorite is that video hosting now cost money and framework changed. Using YouTube was a lot easier.

Avantages

Being able to keep track of clients both those that come in to workout in our studio and those that are online.
I like having [sensitive content hidden] helping us with all the questions we have about the software.
I also like having the app for our clients to access their accounts and the ability to schedule classes and appointments

Inconvénients

The many features can get confusing when trying to build out our online training programs. The group feature is very confusing with assigning certain programs to certain members.

Avantages

It's ease of use and the migration team was amazing. They helped me migrate, with hiring IT people.
The system itself is hugely flexible and packed with canned report, which can be modified to your needs.

They even created a new feature for the platform based on my needs.

Inconvénients

We negotiated a good price for my two small gyms, but my next tier is a leap.
Ask lots of questions during the sales process

Avantages

1. Outstanding customer support (Shoutout [sensitive content hidden]!)
2. Customizable features and powerful tools
3. Branded mobile apps and client portal

Inconvénients

1. It works well as a "fitness" programming tool, but there's some weakness as a "sports performance" programming tool.
1a: Video analysis tools for sports skill remote coaching would be useful.
2. Nutrition coaching has to be manual. Automating that would be easier.

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Logiciel antérieur 

Pourquoi passer à Exercise.com

Avantages

The platform is very customizable with many options to set up your services and offers that best fits your needs, and their customer service is incredibly helpful during the onboarding process!

Inconvénients

Having so many set up options can be overwhelming to figure out the best way to operate, and the manager / dependent set up isn't great but we make it work!

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Pourquoi passer à Exercise.com

Avantages

Their Customer support is very friendly and patient when I inquire about specific questions on how to best use the options in their software for any use case I may dream up. Their Software does an incredible job working as a Brick and mortar gym management tool without limiting options for personalized Online coaching or stand-alone online training program/plan offers.

Inconvénients

The learning curve is a little steep, and you really have to play around with it a lot to realize where all the customization options are, how they work nested inside other features, and how to use them. That's one thing that takes some getting use to. I would love more tutorials and more updated support docs to explain some of the workflows.

Alternatives envisagées 

Pourquoi passer à Exercise.com

Avantages

We love how we can put workouts together and people can access them from all over.
The customer service and onboarding process was great too. Easy to set up.

Inconvénients

The way it does billing is a bit wonky. It’s so hard to change charge dates and is confusing. The only way I have been able to figure it out is to start a new contract and cancel the old one which isn’t a good way to do it.

Avantages

Ease of use and automations have made it easy for billing and communicating messages.

Inconvénients

There has been confusion for some parents on the registration process but most of that comes from user error. If there was a way to have registration lead to a breakdown / tutorial on how to use the app, that would help parents a lot.

Avantages

I like being able to work with Abbie in building my app out and having that support. I also like the customization option and the ease of use to build programs, set up payments, scheduling, etc.

Inconvénients

I would like to see more customization features considering the annual cost is not inexpensive. I'd also like to see the communication options for 1:1 clients to improve such as being able to send voice messaging and create and upload video recordings (right in messages or the discussion room) to clients and/or inside the discussion rooms for programs we are running as well. I'd also like to be able to integrate more than myfitness pal into the app - i use mymacros+ for my clients and to be able to connect that over would be supreme for myself but overall my clients experiences as well.

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Pourquoi passer à Exercise.com

Avantages

I like the fitness tracking and the ease of use. My account rep Jeremiah Ahart has been phenomenal with question and fast response times. He has made this process very smooth and removed all doubt that this is a powerful upgrade that we are making as a facility to add more value to the market place while delivering solutions that our members will rave about.

Inconvénients

At the current time I don't have any cons. Only thing I could say is that it doesn't directly integrate with Wix but with the sub links used it should make everything seamless.

Avantages

All of my clients think the app is great for accessing their workouts. Abby was great helping me understand how to use the platform.

Inconvénients

Sometimes my videos didn’t upload. It took me a while to learn how to use the platform and figure what best suits my business but that comes with learning.

Avantages

I like that it is all encompassing for communication, payments, workouts, and client database. It's been a solid platform

Inconvénients

The PLANS tab could use upgrading to be on par with other apps. Creating workouts is in-efficient currently.

Alternatives envisagées 

Pourquoi passer à Exercise.com

Avantages

The service reps are friendly and professional, know their stuff, and are pretty quick to respond. [sensitive content hidden] is our rep and does a wonderful job taking care of our needs and guiding us through the software.

Inconvénients

Overall it's a great product. There are a couple of software issues like bill dates that don't show correctly on our end when we pause members.

Alternatives envisagées 

Pourquoi passer à Exercise.com

Avantages

The simplicity of it. Easy for users to navigate. Easy to create plans.

Inconvénients

I do not like that when creating plans the days do not line up with the plan schedules in the app that users see. I create plans to start on Monday but when I publish them the week in the app runs Sunday to Saturday..this is very confusing to users because they think the first day is a rest day.

Avantages

Functionality, great customer service, total customization

Inconvénients

I’m not tech-savvy at all so it’s not intuitive to me despite it being very user friendly. Luckily it’s easier than others I’ve used and they walk you through every step.

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Logiciel antérieur 

Pourquoi passer à Exercise.com

Avantages

The ability to do EVERYTHING on 1 platform..... and my trainer [sensitive content hidden]:)

Inconvénients

I can't come up with anything significant.

Avantages

Met a majority of our business needs with client management, booking, staff management, attendance record, billing, etc.

Inconvénients

Not conducive for simple transactions such as storefront guest checkout, product inventory. Web portal felt disconnected and scattered in terms of work flow. Reporting were limited and not as functional. Automation features were limited and problematic. Interface not as clean as wellness living, which made it difficult to train new staff members. Customer support was good but sometimes difficult to get a call with a representative to provide quick solutions.

Avantages

I love how they teach you how to use the platform before it is fully in your own hands. Education is super important for business owners, and I believe each owner should know how to operate their back end systems.

Inconvénients

Originally when I wanted to develop an app for my company I wanted to have a technical analysis feature for my coaching program which exercise.com did not offer. However it offered everything else I was looking for, and the price matched what I was looking for. I understand I would have paid a lot more to get the technical analysis aspect incorporated, but could potentially be a feature to include in the future.

Avantages

The customer service, Abbie has been with me every step of the way to answer any and all questions always in a timely fashion !

Inconvénients

Not loving all of the new updates. Also i wish you could scan people in and i've had a lot of trouble linking my card reader to the Exercise.com. I've never been able to get it to work.

Avantages

Customer service, automations, ease of creating programs

Inconvénients

There are so many features I think would be helpful but don't know about or don't know how to use. App glitches sometimes.

Alternatives envisagées 

Pourquoi passer à Exercise.com

Avantages

Ease of use and customer support! Super quick response to asked questions.

Inconvénients

Have not found any negatives yet! But, we’re always looking for ways to make it and us better.

Avantages

Ease of use, support from the team there.

Inconvénients

I wish there was more nutrition options for coaches that offer that

Alternatives envisagées 

Pourquoi passer à Exercise.com

Avantages

Love the customer service, how willing everybody is to help, how friendly, and how easy it is to use the platform. Abbie was AMAZING and always readily available to answer any questions I may have.

Inconvénients

I would like the video quality to be a bit better and maybe the capability of tracking macros within the app. Everything else is awesome!

Avantages

It’s versatility and professional look.

Inconvénients

Specific data points to use for athletes such as sprint speeds are lacking.

Avantages

[sensitive content hidden] is the greatest. She’s always helped thorny abs timely.

Inconvénients

Learning the functions. I’d like some sort of tutorial/ walkthrough.

Avantages

Very professional and fast responses and they always have a solution to my problem or concerns.

Inconvénients

As of now I do not have any cons or negative experiences with Exercise.com

Avantages

It has all of the features we need and some that we didn't know we needed. Very easy and intuitive to use and navigate.

Inconvénients

Nothing yet. We are still learning all the ins and outs of the platform.

Avantages

So far my experience with exercise.com has been superb. I had an app built and it turned out sweet. My contact with my exercise.com team has been professional. Responses to my many questions have been timely and my POC [sensitive content hidden] has been super patient with my lack of IT knowledge.

Inconvénients

There was a hick-up on the IT side of the house in the early phases when my app was being built. That situation was quickly resolved and we got back on track.

Avantages

Working with [sensitive content hidden] was so seamless. She was able to take the time to listen to our every needs and really develop solutions to the best of her ability. She was well versed in all of the solutions and capabilities of the app. Clearly the best experience was the onboarding process.

Inconvénients

The build out for the app took over 90 days and was caught in the middle of a process change that effected delivering our app. While I understand that it is not the norm, it was my experience.

Avantages

The comprehensive platform make it easy to have everything in one place. The support teams are incredibly helpful

Inconvénients

Length of the migration and the establish of the app is unfortunate and would be ideal if the process was quicker. But it is completely understandable as to why it takes the time it does.

The name of the platform could use a little imagination haha

Avantages

Blending client management and programming platform

Inconvénients

Could be a little more user friendly on backend

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Logiciel antérieur 

Pourquoi passer à Exercise.com

Avantages

Working with a developer in house on a weekly / biweekly basis for ongoing support.

Inconvénients

If I had to be picky it would be about the time it takes to launch the app - but that is part of the process. I don't mind because it makes the product more valuable.

Avantages

The most professional looking app with the highest amount of features and functionality available in the online programming market

Inconvénients

There's definitely a learning curve when it comes to figuring out certain aspects of the app, mainly because there are so many features. Working with their team can help simplify this process a bit.

Avantages

Great customer service and support from the team. Weekly calls to get you up to speed are extremely helpful. The team members are very quick to respond to emails.

Inconvénients

No real Cons, like with any new system, it takes time to learn it and get used to it. The app process takes a while to get started and move forward. Lot's of back and forth.

Avantages

Customer Service with [sensitive content hidden] has been exceptional made the process easy to get started and has been helpful with any questions I have had.

Inconvénients

Had some trouble communicating with the technical onboarding team and going through the process of getting the apps approved by google and apple.

Avantages

Most excited to have full customization of the platform for our business as well as a fully custom app. Migration team and onboarding team has been very attentive. Very robust and easy to use software so far. Love how modern it is and doesn't look like Windows 99.

Inconvénients

We are still in migration process. So far I don't have any cons.
I feel that the team is very responsive so if there was an issue they would be able to assist or adapt to fit our needs.

Avantages

Our customer success manager is very knowledgable and very responsive.

Inconvénients

It is difficult to set up gift card options for someone to purchase a gift card to give to another person. It would be great to have a feature where anyone can purchase a gift card (without having to create an account), a one time code is automatically generated and can be applied to any product or service.

Avantages

My client success manager, [sensitive content hidden], has helped me tremendously so far In making some changes to the app that I could not figure out on my own.

Inconvénients

It's quite confusing to navigate, but I believe this is mainly a personal problem ha!

Avantages

It was easy to get started and clients love it

Inconvénients

There have not been any cons that we have found so far.

Avantages

The different functionalities and ability to include multiple aspects of everything that's involved in the business.

Inconvénients

Having to learn all the functions of each program/rule ect.

Avantages

Super clean interface, great customer service, and so many different ways for us to utilize it.

Inconvénients

Not being able to link youtube videos is the only thing

Avantages

Solid fitness platform with helpful features and excellent personal assistance

Inconvénients

The downside of any very versatile platform: It takes a while to navigate the many features. But they do tackle this well through excellent support

Avantages

Offered an "all-in-one" platform and there were no tiers for different client totals.

Inconvénients

The user experience on the client side is HORRIBLE! Heaven forbid your phone locks! If it does the app quits and MAYBE your logged weights will still be there when you go back into the workout. The workout notes for each section are not visible unless you back out into the overview of the workout. Also, you can not see what your previous weights were in the past when you're in the workout. It is just a very clunky user experience for my clients. And in return frustrating for me, the gym owner.

Avantages

Just getting started but happy with the thoroughness.

Inconvénients

Feels a little expensive but, time will tell after using the service.

Avantages

It’s a software that captures literally all of our needs.

Inconvénients

N/A. I have to type 40 characters, but honestly have zero negative feedback.

Avantages

Our company is working with Sage and she has been the most responsive rep we’ve ever dealt with! Awesome experience with their tech, onboarding, and sales team!

Inconvénients

I don’t really have anything negative to say.

Avantages

Sage, the exercise.com specialist that has been helping me with the process was amazing helpful, quick to follow up and professional.

Inconvénients

Have not come across anything I don’t like yet

Avantages

Customer service, communication, function

Inconvénients

There wasn't anything I didn't like about using exercise.com

Avantages

I love how easy the platform is to use for a technical guy like myself. I love the flexibility that it has and the ability to make basically whatever I want and need for my business.

Inconvénients

It can tend to feel a little robotic and rigid at times which can turn some of my clients off.

Avantages

Es super fácil de configurar y usar lo que lo hace una opción ideal,ofrece una capacidad de edicion en cuanto a los planes muy buena

Inconvénients

El soporte al cliente debería estar mas disponible y al tanto en caso de una emergencia en su implementación ya que como no es 24h existe ese riesgo.