Exercise.com

Avantages

Meeting with Jeremiah to go over questions

Inconvénients

Delayed communication from tech onboarding and no timeline

Avantages

Customer Support. Features. Integration. White Labeled. Very Professional Aesthetic. You have a whole to help you navigate the software.

Inconvénients

It is an advanced software platform. Tons of features can be a bit overwhelming HOWEVER customer support is with you every step of the way

Avantages

I love how it offers a wide variety of features and tools that allow me to take my business to the next level. Also, their ability to take digital assessments and quickly create custom workouts has saved me a lot of time and allowed me to offer a more personalized service to my clients.

Inconvénients

Although the platform offers a wide range of features, there may be limitations when it comes to customization. Sometimes I would like to be able to make specific adjustments or add additional features to further suit the unique needs of my business.

Avantages

Exercise.com offers a wide variety of workout options that help its users work towards their fitness goals.

Inconvénients

Sometimes the website is slow and takes a while to load.

Inconvénients

Having to pay for 6-12 months up front but it helps monthly cash flow

Avantages

Su función de agendamiento de citas ha sido muy útil para todas nuestras áreas.

Inconvénients

Su herramienta de gestión de proyectos es algo compleja de utilizar.

Avantages

Most everything needed to run a business, from Member management to programming, to billing, to scheduling, is all in one place.

Inconvénients

At the beginning, there was an over-promise of the product which, so far, has not been delivered.Transferring and onboarding for the software left little to be desired. The onboarding Team was very helpful and diligent about answering questions. The process, though, was somewhat efficient, with a number of big mistakes. The mistakes were mostly corrected in the long run.[sensitive content hidden], our Success manager, has been super helpful. She listens diligently, follows up efficiently, and seems to care about the customer outcome. However, there seems to be a HUGE disconnect between what the right arm (the Success/Support Team) is saying/doing, and what the left arm (programmers/back-end developers/organizational leaders) are listening to/caring about. For instance, most of the bug issues we've submitted have not been resolved. The normal response when I follow up on a bug issue is "Our developers are looking into this. I'll get back to you when I know something".The software itself has a number of inefficiencies and bugs that we overlook. Of course, no product is perfect and I'm happy to overlook issues if I feel like there's something being done about them. Thus far, though, that hasn't been the case.

Alternatives envisagées 

PushPress et Virtuagym

Pourquoi choisir Exercise.com 

Hoping to simplify our facility management.

Logiciel antérieur 

Mindbody

Avantages

Ease of use and customer service that has been provided.

Inconvénients

We don’t have any cons to report yet. Since we have opened.

Avantages

It offers me the very details I require to operate my online business.

Inconvénients

I have not used the product yet. Until I have a chance to really try everything out, I cannot say for sure.

Avantages

The ease and simplicity of adjusting to a new platform.

Inconvénients

We program on paper so it took a little getting used to digital programming.

Avantages

- easy to use - amazing customer service- endless amount of features for every scenario - one stop shop for client management and organization, client/membership payments, scheduling, selling online programs, etc! -

Inconvénients

No complaints! It is one of the more expensive platforms, but well worth the cost!

Avantages

My rep is nice and I think she has put forth a good effort.
They created a decent app for us, but the usage is limited

Inconvénients

The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles.
The company promised us a solution that didn't exist. I feel like it was a bait and switch.
After months of using the software I still struggle to find certain features because they are in such an odd place.
The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data.

Alternatives envisagées 

ABC Glofox

Pourquoi passer à Exercise.com

Reviews, which do not reflect my personal experience.

Avantages

Exercise.com is the top-tier software at any stage of your profession within the fitness or wellness industry, especially the growth stage. I came to Exercise.com to systematize my client management process from first point of contact to purchase and referral while also preparing for a large contract where I would have to service over 100+ individuals while providing them with a digital platform for their training plans and group coaching. At every stage of the process, the Exercise.com team is there to ensure they understand your objectives with the platform and, most importantly, provide insights that only those who are experienced within the industry would be able to give. The most empowering experience thus far is the onboarding and ongoing support from Alyssa and her team in making sure every aspect of my business is reflected on the platform, from scheduling, integrations, subscriptions, coaching plans, onboarding other coaches and groups. Her knowledge of the software allows me to pose unique cases that I need to solve with the software and get immediate support on how to ensure I can execute what I need to grow my business. Better yet, Exercise.com continuously looks to add new and purposeful features throughout your subscription period.

Inconvénients

Would have liked to be able to trial the software, that being said, you are able to book as many guided demos as needed to address your questions and concerns prior to purchase.

Alternatives envisagées 

TrueCoach

Pourquoi choisir Exercise.com 

MB did not provide all that Exercise.com offers which was needed to maintain quality during the growth stage.

Logiciel antérieur 

Mindbody

Pourquoi passer à Exercise.com

Exercise.com offers a full suite of services which are executed at a high level compared to "single suite" service providers.

Avantages

What I like most about the software is the automations. I feel that this software really does it all, you have all the apps that you need in one place, and one action can trigger multiple actions from accountability messages, to assessments, progress reports, scheduling, and payment collection.

Inconvénients

There are a ton of features, so you have to spend some time upfront learning about each feature.

Alternatives envisagées 

ABC Trainerize

Pourquoi choisir Exercise.com 

I wanted a branded app, and needed a software that allowed me to train in-person and online.

Pourquoi passer à Exercise.com

I reached out to other coaches who were using exercise.com and got their feedback. All of them had good things to say.

Avantages

What an amazing experience and incredible platform! [SENSITIVE CONTENT] has been phenomenal in helping us get our custom branded app set up at lightning speed! I'm blown away by the amazing customer service of this entire team! Not only is the platform incredible but the service is world-class. From [SENSITIVE CONTENT] this has been the best! Highly Highly recommend! Thank YOU

Inconvénients

Not sure yet - still learning it. Wish it was a little "prettier" aesthetically but that's just because of what the clients are used to from Trainerize

Avantages

Really want to love the product. We've had it for years. We received a large discount when we signed up which is helpful. I wish it were easier to use and integrated with more platforms.

I will say that the customer support, [SENSITIVE CONTENT HIDDEN] specifically, helps make up for whatever the platform is lacking. My hope is that soon there are some key feature roll outs that make the experience much better. I'd also like to see more case studies/use cases. We understand it's not one size fits all which is great but having some type of framework to think about would be helpful.

Inconvénients

It feels clunky could be the best way to describe it. With tech, we understand that not everything can be rolled out at once. I wish we had more freedom with processes and customizing to fit our specific needs. Sometimes the android isn't displaying the same as an apple or even the online platform which makes us a client look bad to our customers.

Avantages

Wow! I am absolutely floored at all the capabilities of exercise.com. This platform literally changes my life and helps create better work/life balance. I have an Uber professional online presence that is so simple to use that even I can manage it. It’s the perfect all in one resource for managing my clients and programs and products.

Inconvénients

I don’t know yet. I haven’t found problem yet.

Alternatives envisagées 

ABC Trainerize, Jane et Mindbody

Pourquoi choisir Exercise.com 

I needed something more robust that fit my needs more cohesively

Logiciel antérieur 

Acuity Scheduling

Pourquoi passer à Exercise.com

Very responsive, quick contact, very friendly and professional, no pressure or stress, explained the product effectively, seemed to care about my goals, great price and professional platform that has everything I need in one place

Avantages

-Extent of Customization possible-Customer service-Ease of use in training plan set up (+"Groups"-feature)-Automations

Inconvénients

-at times overwhelmed with all the features-app design could be a little more modern

Alternatives envisagées 

ABC Trainerize, TrueCoach et Virtuagym

Pourquoi passer à Exercise.com

Exercise.com just ticked all the boxes, wherease with the other solutions there was always something critical missing for our purposes.

Avantages

With a full time job and two young kids, it is really hard for me to find the time and motivation to workout through the week, which is why I am so glad I found the exercise.com app.

With a huge variety of workouts, exercise.com makes it easy to change up my fitness routine and continuously challenge myself. There are several workouts I can do anywhere - even in the living room while my baby naps. You really have no excuse to skip a workout with this program!

I am continuously held accountable for the calories I am burning and the workouts I complete with its simple logging system. I can see my daily progress which keeps me motivated to stay active and eat healthier to meet my goals. There are several groups you can join to meet people at your fitness level who can help support you too.

It's the best out there...I have tried various programs, and exercise.com definitely has the best variety and most user-friendly system I have been able to find. Both on my desktop while I am at work and on my phone when on the go, I am able to find a new workout to change things up and can log my fitness accomplishments to keep me pushing on. The best trainers in the industry use this platform so search no further!

Inconvénients

I only wish I had found it sooner. It's one of the best kept secrets in the fitness world!

Avantages

Just want to say a huge thank you to [SENSITIVE CONTENT] and the rest of the Success Team for all of your ongoing help this past 6-8 months.

I came to Exercise.com with high expectations, and you've exceeded all of them.

Even more importantly (to me), I have new and old clients saying "wow" almost every single day as they discover the functions and features of the software. It's been challenging, but really fun.

I still have a lot of work to do to get it where I want it to be, but I'm able to provide value to my clients that I never could, before now. I feel very grateful for your patience, responsiveness and help to gradually get my business set up exactly how I want it to be.

Inconvénients

Took some time to understand it and get set up

Avantages

The migration from my current provider to exercise.com was easy. The team made it so painless.

Inconvénients

No cons that I can attest to at this time.

Avantages

Customized to my business and ease of use.

Inconvénients

None. It satisfies all of my business needs.

Alternatives envisagées 

My PT Hub

Pourquoi passer à Exercise.com

Most profssioinal looking design.

Avantages

The software allows our company to package and launch performance training programs in a very effective and convenient manner. We are able to utilize the many features to give our users and individualized experience to help better themselves off the court.

Inconvénients

Mainly learning all of the features and tools is an experience in itself. It is a very complex software that has many features and learning said features is time consuming and tedious.

Avantages

We love how easy it is to integrate this app with our current workflow while providing great fitness programs for our customers and save us time in the process by having all of the exercise demonstrations held for us to re-use later.

Inconvénients

We don't have any feedback that could help improve the existing product at this time.

Alternatives envisagées 

ABC Trainerize et TrueCoach

Pourquoi choisir Exercise.com 

Exercise.com has a specific product that we needed, saving us time and money not having to build it from the ground up.

Pourquoi passer à Exercise.com

We chose Exercise.com over these alternative products due to the specific niche we're in, and the simplicity of the app's design, including how easy it is to set up and use.

Avantages

What I like most about this software is the ability to see packages online. We aren't currently using this feature regularly because we're still working out kinks in the training business model but once we can sell virtual programs on our website, it'll be a game changer.

Inconvénients

More integrations!! We are still having to use a separate training site for one of our group classes because Exercise.com does not integrate with our "PERCH" system. We are also having to use a separate endurance training site (training peaks) because Exercise.com does't have the capability to track mileage and add endurance workouts. It would be nice to have one systems that does it all.

Avantages

Adapting to any new software can be complex, but I love the support we get from Exercise.com. Whenever we've had challenges or certain features we needed, they have worked hard to address our feedback and have actually launched many of the new features we've requested. Overall, we've been able to create the experience we wanted for our programs using this software.

Inconvénients

We had some unexplained bugs when we first started out (purchasers were having issues with their programs getting messed up), but we were able to resolve them (again, the support is very good). The biggest issue we have now is that when we send emails to product purchasers, those emails show up in the app as notifications, but they show up in HTML code! We had to move our emails out of exericse.com to address this.

Avantages

Great platform and very customizable. Works well via mobile app, tablet, and desktop.

Inconvénients

Our business functions differently than 99% of other fitness businesses so we need different features that aren't always available. However, the Exercise.com team has done a good job responding to our requests and developing new features at our request.

Alternatives envisagées 

Mindbody

Pourquoi passer à Exercise.com

Better customer service

Avantages

What is there not to like? It has everything that you need to manage and grow your business. They are also always developing the software as well. They grow and adapt as you grow.

Inconvénients

At first, I thought it was incredibly hard to use, but once you go through the onboarding process, you realize how efficient and easy that it is. It can be a little intimidating at first due to all the services they offer, but once you get the hang of it, you realize how powerful it really is for your business.

Avantages

It's customization! No platform has been great, but this looks like it will fit as well as Cinderella's glass slipper once everything is set up.

Inconvénients

It's a bit pricey...literally 10x more than the one I'm using now. :O BUT I'm hoping it's going to be 10x better.

Avantages

The product is easy to use, and the Exercise.com development team provides custom solutions to help us provide the highest quality service to our customers.

Inconvénients

I love the product! I have been delighted with the product.

Alternatives envisagées 

Mindbody

Avantages

majorly all the features are all good be it billing, membership management, communication etc. The simple UI and ease of use is really awesome , all our customers use it and are really happy!

Inconvénients

I don't feel that there are any issues with the software , we are really happy with its service.

Avantages

The product is all encompassing and has allowed us to merge multiple systems into one. The online programming/workout creation is a game changer.

Inconvénients

There is a little bit of a learning curve when using the software. Adding capability for EMOMs would be great for a function fitness type gym. Calories as a measurement for an exercise would also be a great addition (e.g. rower, ski-erg, bike, etc.).

Avantages

The team was very helpful, responsive, and involved in my migration.

Inconvénients

We have not used it long enough for me to have found gaps yet.

Alternatives envisagées 

FitSW

Pourquoi choisir Exercise.com 

I was always a ticket number. I spent more time on hold than speaking with a team member. Once my rep discovered that I was not upgrading, I never heard from them again. My company name and logo paperwork was submitted multiple times with no update or acknowledgement.

Logiciel antérieur 

Mindbody

Pourquoi passer à Exercise.com

The growth capability for franchising.

Avantages

I liked that it allows me to roll out different programs to large numbers of people in an automated way. I also really like having a customer service rep that is always very quick to respond to any help that I need.

Inconvénients

I do wish it could be more customized both in terms of how it looks and the layout.

Avantages

Very customizable and the Exercise.com team is willing to take suggestions and directly put them into action.

Inconvénients

Learning about all the different features can be time-consuming.

Alternatives envisagées 

Mindbody

Pourquoi passer à Exercise.com

We anticipated a better customer service experience and we have had an excellent experience so far.

Avantages

It’s a very well thought out software system. They also take requests for features. I worked with[SENSITIVE CONTENT] on the success team to help get me going and understand how to use everything. She was extremely helpful and always around to answer questions. Whatever I needed, I could always communicate with her and get quick responses.

Inconvénients

They only use stripe as the option for payment processing so the fees are okay, but not the best.

Avantages

Integration with our complex business model. The platform offers solutions for everything that we need (payment processing, programming, scheduling, assessments, video uploads, etc). I was pleasantly surprised to learn that we can have an all-in-one solution through exercise.com, especially after speaking to other companies that were not able to meet our requests.

Inconvénients

As previously stated, our business model is a bit complex from a scheduling standpoint. We are currently working through this challenge, and while a solution has not yet been reached, I am confident that the team at exercise.com will come up with one!

Alternatives envisagées 

ABC Trainerize, Mindbody et TrueCoach

Pourquoi passer à Exercise.com

Ultimately, it was the all-inclusive nature of the exercise.com platform that made me confident that Exercise.com was the right company for us. What originally put the company on my radar, however, was how well-reviewed it was by industry leaders.

Avantages

Exercise.com is a GREAT product! I'm so excited to officially launch this into our business! Their customer service is top notch and really over deliver. I recommend this to all gyms and thank you for helping us get rid of many apps and saving us money, especially on our merchant fees!

Inconvénients

can't think of anything yet, once i do, i will submit

Avantages

Fantastic software and service. We've tried almost all alternatives in this space and none have come close to offering all that exercise.com do in terms of business management tools, training plan software, assessment and scheduling functionality. Their customer success team is also exceptional. Would highly recommend!

Inconvénients

Dislike next to nothing about this software. The client app could be slightly more visually appealing but the functionaility and features more than make up for any shortcomings.

Alternatives envisagées 

ABC Trainerize, TrueCoach et My PT Hub

Pourquoi passer à Exercise.com

Whitelabel options. Advanced features. All in one solution for our entire business.

Avantages

The ability to make the software fit your business instead of making your business fit the software. The company takes suggestions and looks to improve the platform to help your business thrive. Hands down the best and most responsive customer service. Having your scheduler, billing, communication, testing/assessment, and data collection all bundled into 1 software.

Inconvénients

The customized app needs to improve to the quality of the browser version but is still on par with competitors.

Avantages

I used exercise.com as a client using another gyms workout program and really loved it from a user interface. This will be our 3rd and hopefully last software (over the past 10 years) we use for our gym and it has the most features and flexibility compared to what we used previously. So far the implementation process has been easy with very clear communication and instructional information.

Inconvénients

Because the software is so adaptable and flexible, we have to manually input a lot of information compared to other systems. There isn't a standard template for email automations for example. That being said, I would gladly trade building in everything myself to allow greater customization than being forced into something that's preset.

Avantages

This software has a ton of customizable features that can help in all aspects of what we do, including scheduling and remote training!

Inconvénients

Small bugs here and there but they always get it taken care of right away! They also keep improving the software with updates!

Avantages

I like that this software is so easy to use with SO many different services involved.

Inconvénients

There is a limit as to how many "clients" there are.

Avantages

I like the business dashboard and the fact their is auto renewal.

Inconvénients

Scheduling takes to many steps. a lot of our clients miss the last step when signing up for a session. They get to the confirm page and don't realize they still need to scroll down to hit sign up.

If there can be a way to have less steps in the sign up process would be great.

Avantages

The easy user ability and all my clients love using the software.

Inconvénients

I don't have anything to say at this time but will let you know.

Avantages

The customer support is great. They are agile and work with their customers to make the platform work in many different ways. [SENSITIVE CONTENT HIDDEN] has been so helpful handling all our requests for features and advising us on how to maximize our use of the platform. They are constantly updating things to make it even better.

Inconvénients

The reporting could be better. I'm a data person and want to be able to see very clearly what's happening in an excel file all in one place. They are very willing to make customized things for you though. Just be nice to your support people and they will do whatever they can to help.

Avantages

The software is intuitive and easy to use.

Inconvénients

How the software handled adding products that will be charged for. Initially the products were listed in the order added with no ability to change the order or logically group products. However, exercise.com is making enhancements to improve this.

Avantages

The best piece of this software is that you can manage all aspects from sales all the way through the delivery of your programs in one spot.

Inconvénients

the ability to upsell and easily adjust workout programs could be improved.

Avantages

The software is pretty user intuitive. The training staff & support team is extremely attentive and helpful. The App is great!

Inconvénients

The integration took a very long time!!!

Avantages

The software is very intuitive, does many tasks, and fits my business well.

Inconvénients

Because it is so robust, it takes awhile to learn and understand all the features to use them to their full potential.

Alternatives envisagées 

Mindbody

Pourquoi choisir Exercise.com 

Exercise offered online training with exercise library and plans for added revenue which fits my personal training business better.

Logiciel antérieur 

Mindbody

Pourquoi passer à Exercise.com

Ease of use and the online training options, plus a colleague raved about it.