XCALLY

Avantages

Un outil qui permet de sauvegarder des appels d'enregistrer aussi

Inconvénients

Xcally ne donne pas la possibilité d'avoir les sauvegardes en temps voulu

Avantages

Xcally est un logiciel très simple à utiliser Il est bien structuré et l'accès au fichie sont bien facile très fiable et sécurisé

Inconvénients

J'apprécie pas l'aspect de xcally c'est un peu simple a mon goût Il faut revoir tout ça

Avantages

C'est simple et facile à mettre en place, C'est un logiciel ergonomique et bien structuré et de plus l'accès à la fiche client est aisé.

Inconvénients

Honnêtement , il n'y a rien que je n'ai apprécié, j'ai donc plutôt été satisfait

Avantages

L'ergonomie, sa structure, le fait que tout soit sur une seule et meme barre de communication. L'accès facile à la fiche client. La simplicité d'utilisation.

Inconvénients

Pour le moment je n'ai rien à dire. J'attends la vidéo et l'IA.

Avantages

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Inconvénients

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Avantages

Easy installation. Fast support response. Reasonable price.

Inconvénients

Upgrade may bring some additional issues.

Avantages

It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.

Inconvénients

Open channels. This feature will make this software rich in solutions

Avantages

Ease of use for administrator and agent.

Inconvénients

Reports engine lack the option to run all query types from the database

Avantages

What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.

Inconvénients

What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.

Avantages

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

Inconvénients

There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!

Avantages

The user interfaces is the easiest think

Inconvénients

Nothing particularly, the platform is very useful and friendly

Avantages

easy install, setup, management. friendly UI.

Inconvénients

problem with performance for old install.

Avantages

The intuitive menú for all the configurations, specificly Cally Square.

Inconvénients

I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.

Avantages

I like the fact it help installer to fulfil their hosting plan with their customers.

Inconvénients

In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around.

Avantages

The realtime monitoring and dashboards are great and very helpful for call center use

Inconvénients

Does not have an option to easily run a backup

Alternatives envisagées 

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Avantages

Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.

Inconvénients

Not a must but would be a plus if a simple crm system is integrated.

Avantages

IVR design, report, call centre, integration with CRM,

Inconvénients

Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation.

Avantages

Its architecture and flexibility allow it to adapt to different customer requirements.

Inconvénients

Only has native WhatsApp integration with Twilio.

Avantages

What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

Inconvénients

What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

Avantages

The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

Inconvénients

We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

Avantages

Multi-channel integration
Multiplatform clients
Modern UI look and feel
Extensible and CRM integrated via APIs
Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Inconvénients

No automatic upgrade, it​ requires to be triggered via UI manually.

Avantages

Fast support, fast to use, not expensive software

Inconvénients

I tried to integrate e-mail but it was not a success. I use it only for the phone

Avantages

* Reliability based on the legendary Asterisk call manager
* Easy to use and well designed user interface
* Visual drag and drop IVR designer
* Live, customizable and beautifully designed stats dashboards
* Reasonable pricing compared to the competition

Inconvénients

* Trials are very limited
* Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Avantages

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Inconvénients

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Avantages

Omnichannel and easy to install and configure

Inconvénients

No negative considerations rigth now, it's ok