ilert

Avantages

A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue

Inconvénients

Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.

Avantages

Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.

Inconvénients

At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier.

Alternatives envisagées 

Pourquoi passer à ilert

Avantages

Online monitoring &Realtime notifications of

Inconvénients

When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes

Avantages

Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.

Inconvénients

Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.

Alternatives envisagées 

Pourquoi choisir ilert 

Logiciel antérieur 

Avantages

Nice tool to support continuity of business critical data deliveries and avoid SLA breaches

Inconvénients

Difficult to say as I am using a small part of the functionality

Avantages

Automated Phone Call - (Customizable Initial Call Delay)
Simple Interface with Less clutter

Inconvénients

Automated Voice sounds like Robot
No Dark Mode
No Enhanced Reporting (Identify Trends of reoccurring issues)
Scheduling Needs Improvement

Avantages

It does everything it says it would and makes it all very simple and easy to give to a new hire without confusion. Keep everything in line great and works wonders for our on call rotation.

Inconvénients

Not enough frogs, only members will understand.

Avantages

- User friendliness
- Quick to learn and explain
- Reliable

Inconvénients

So far I have no suggestions for improvement

Avantages

The calls work well and have had good uptime.

Inconvénients

Don't have the ability to disable summary call.

Avantages

Great tool to check on the servers for a startup that might otherwise not notice

Inconvénients

N/A - I have liked what I have used so far.

Avantages

Sehr schnelle Benachrichtigung
Benachrichtigung über viele verschiedene Wege (sms Whatsapp etc...)

Inconvénients

Es werden nicht alle Alarme sauber übertragen.
es fehlt immer mal eine Meldung egal welche Übermittlungs Art

Avantages

Easy to use iPhone APP, and very good web Service application

Inconvénients

to be honest there is nothing to complain about

Avantages

Notifications coming from AWS as well as our internal monitoring systems

Inconvénients

We could not find a connection option to HubSpot.

Avantages

H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications

Inconvénients

Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.

Avantages

iLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch.

Inconvénients

So far, no negative aspects or missing features have been identified that need to be addressed.

Avantages

In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.

Inconvénients

Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.

Avantages

I love the fact that the product simply integrated into my monitoring platform.

Inconvénients

Nothing negative about the product, other than pricing.

Avantages

We use it for our 24/7 Support and it works perfect

Inconvénients

nothing, it works just fine with Android and iOS

Avantages

The surfaces or dashboard are very clean and tidy so everything is clear to use and you get want you very fast

Inconvénients

not so much. Sometime whne using the App, the alarms in the push notification is not the same as the last one sned in the app

Avantages

Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig.

Inconvénients

Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden.

Avantages

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

Inconvénients

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

Avantages

Easy to implement with webhooks and easy to use. Good Android app with push messages.

Inconvénients

I have not found a feature which I don't like so far.

Avantages

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly.
- Separate API per environment allows more flexible grouping.
- Clean escalation policies with step-by-step configuration.
- On-Call scheduling shown in visually colorful way.
- A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Inconvénients

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful.
- Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Alternatives envisagées 

Pourquoi choisir ilert 

Pourquoi passer à ilert

Avantages

The terraform provider letting us code our on-call infrasture service

Inconvénients

The UI for the calendar / on-shift schedules

Alternatives envisagées 

Pourquoi passer à ilert

Avantages

I like schedule layers, multiple responders, status pages, and uptime monitors

Inconvénients

Can have more features in status pages and overall all the feature are cool