Salesforce Sales Cloud

Avantages

The sales force is so much joy to use as it has many variations and enhancements that help us to complete our work daily.

Inconvénients

None so far as Sales Force is very easy to use and friendly platform.

Avantages

Salesforce is the best for a reason. Their seamless integration makes finding and closing deals a breeze.

Inconvénients

I wish there was an ai version we could interface with.

Avantages

Easy to use and does the work of customer retention for us. Automated emails have generated lots of new invoices.

Inconvénients

The 2FA is a little much for this project in my opinion.

Avantages

Salesforce's Sales Cloud is revolutionary. With all of our customer data and pipelines in one location, it helps keep my sales team focused and organized. Because of the simple tracking and automated tools, we've closed more business. Strongly advised!

Inconvénients

For our sales team, Salesforce Sales Cloud has been an excellent CRM. Everything is kept arranged and readily available, including contacts and deal stages. The mobile app allows us to stay on top of things while on the go, and the automated tools save a ton of time. Getting the team used to the UI was the only minor learning curve, but other than that, it was very easy to take up.

Avantages

Salesforce is user friendly and very 'common sense'

Inconvénients

Sometimes sending emails from it. Attachment / formatting glitches, few but it happens

Avantages

Once you get the hang of it, it is the most valuable tool in what concerns CRM.
As a ticketing system, it is neat and quite intuitive - most of it is automatic, according to your settings.
All the functionalities (send emails, leave comments, store contacts and more) are there. It might include a chat functionality that if automatized, can make your customers in touch with you in some clicks.
As a knowledge base it is complete, everything that happens on Salesforce remains there for everyone to consult - not only articles but also past tickets

Inconvénients

Getting the hang of it , especially for new users can be not exactly beginner friendly.
As a CRM it stores all data: this means that if you are looking for something specific without choosing carefully your searchwords, you might get too many results to manually look through - even if they are organised by typology.

Avantages

How smoothly the application works, I use it daily to handle all information within the business

Inconvénients

From a user point, there is nothing to dislike it does everything you need for daily use

Avantages

Salesforce Sales Cloud excels in offering a user-friendly interface and robust features, empowering businesses to manage customer relationships seamlessly and drive sales growth through comprehensive tools and automation capabilities.

Inconvénients

While Salesforce Sales Cloud is feature-rich, its pricing can be a drawback for small businesses, and the learning curve might be steep for new users, impacting swift onboarding and adoption.

Avantages

I like how when if a customer calls the account gets pulled up right away as well as it keeps things very consistent.

Inconvénients

when removing emails or phone numbers the system has you do it a VERY Specific way that it sometimes doesn't understand it and gives you 1200 error messages

Avantages

I like that the sales process is laid out in an easy-to-understand "roadmap" of sorts. This visualization make the process more fun than other CRM's, almost gamified, even.

Inconvénients

I didn't dislike anything about using the product, but apparently, it was very expensive for the company to afford because they ended up scaling back on many "objects" to make it more affordable.

Avantages

"Salesforce advances an extraordinary culture as an organization and that is reflected in the representatives' connections at the organization"

Inconvénients

Bigger organizations might need to pay extra charges to actually utilize Salesforce combinations.
Most Salesforce plans require a yearly responsibility.
Getting prompt specialized help during nonbusiness hours could be troublesome.

Avantages

If the initial deployment goes well, customer management and sales data can be tracked intuitively.
You can customize dashboards and tables to your liking and the process is simple.
It is simple and useful for salespeople to report outside work on their mobile while working outside the office.
Interaction between internal and external employees is smooth.

Inconvénients

If the initial deployment goes awry, there can be a cost risk.
If you don't have an employee who can handle Salesforce skillfully, I recommend you build with outsourcing or receive supported training from Salesforce

Avantages

Usability, the UI is straight forward and easy to learn. The back end is customizable to your needs.

Inconvénients

Certain limitations with customization, the help desk will say to make a post or upvote a post and you’ll see some common requests that have thousands of upvotes over many years and it’s still not a feature.

Avantages

The ability to reassign cases and keep track of who's working on what. Also the detailed case history of technician actions and solutions is useful for RCPS as well.

Inconvénients

A lot of the fields are not used in our case, could probably get away with a much simpler and streamlined approach,

Avantages

Allows you to track all engagements whether financial or contacts.

Inconvénients

Has a lot going on with the software so there is a huge learning curve.

Avantages

Reports and its connectivity to other outside programs

Inconvénients

Some lags here and there, customer assist line is mainly used on initial setup

Avantages

Tickets
Individual agent tasks
Analytics
Monitoring of work

Inconvénients

User interface for analytics
Some software bugs in my experience.
Visual interpretation of analytics

Avantages

Powerful tool to report on sales activity, very useful for sales manager building dashboards

Inconvénients

Not super user-friendly for sales users, a lot of manual input to track deals in the CRM

Avantages

The website is so nice and friendly. A cozy one.

Inconvénients

The features of the website. More color to put on the website

Avantages

Super easy to use and extremely helpful for my workflow

Inconvénients

To be honest, I cant pick out anything that I dont like

Avantages

Its a convenient way to handle lead and client data.

Inconvénients

It comes with a cost, but this is expected.

Avantages

Sales force was extremely easy to navigate as a user. It made finding the correct products easy and checking customers out a breeze.

Inconvénients

Sometimes experienced delays when volume was high.

Avantages

All-in-one CRM software that is customizable to a business's needs.

Inconvénients

Despite being an all-in-one software, this may not be financially viable for smaller businesses due to costs.

Avantages

Salesforce Sales Cloud offers good features like Automations , Analytics and Data management. As it is a cloud based platform so On-premises server maintenance are not required. It's Mobile accessibility is one of the best compared to competitors. As Salesforce has the one of the largest active community the support is very impressive.

Inconvénients

Pricing structure and complexity is one of the considering thing in Salesforce sales cloud. Mobile accessibility is good but it's functionalities are very limited in my opinion.

Avantages

Lead and opportunity management efficient tracking of leads from capture till closure

Inconvénients

Extensive features and functionality for new user and expensive especially for small business

Avantages

Navigating the tool is very easy. As a supervisor I can easily manage my team by looking at the omni supervisor and you can see everything

Inconvénients

For my own preference, the color, we can make it more lively or have a dark mode for others who prefer but other than that I would say it is perfect.

Avantages

Single window for sales, sales forecast, purchase forcast and revenue. Since connected with cloud technology so only one base server require to control whole team

Inconvénients

It does not give you notificatiin for not achievement of the sales team

Avantages

I like the fact that I can see many details for each consumer at very granular level.

Inconvénients

I do not like the complexity of the tool

Avantages

It's an easy way to keep track of all constituents.

Inconvénients

The inability to link it with another key software I use.

Avantages

It helps in lead nurturing in efficient way by keeping all information

Inconvénients

It is flexible and customisable suitable for all size of business

Avantages

Highly Customizable features & easy accessible view

Inconvénients

Lack of developer can drive you crazy, as many external development required IT Support.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Reporting functionality across accounts, contacts, and leads.
Clearly delineated history: opportunity stages and owners.
Case management.

Inconvénients

Search functionality could be more intuitive.
At times, the software looks pretty clunky and dense. Overwhelming.

Avantages

I like that the interface is user friendly. Everything is in there and is portable. With the customer support always available, this is also a plus.

Inconvénients

I understand the system needs an internet to run but that's something very problematic when I'm in an area where the internet is not good.

Avantages

Salesforce is good at several things, it actually has more functions that I use. My main likes are the CRM capabilities of it and helping with my sales pipeline.

Inconvénients

It has an excessive amount of features that I just don't use.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Salesforce Sales Cloud is an exceptional tool for managing and optimizing sales processes, and it truly stands out in the crowded landscape of CRM platforms. What I appreciate most about Sales Cloud is its blend of advanced functionality, user-friendliness, and customization options.

Inconvénients

Salesforce Sales Cloud is a robust CRM platform with powerful features for managing sales processes. Its extensive functionality, customization options, and integration capabilities are standout aspects. However, its complexity can result in a steep learning curve and a potentially overwhelming user interface.

Avantages

The functionalities and layout: it's easy to use for all parties, great for communication and transparency

Inconvénients

Some reports could be easier to create, but anyways, still good.

Avantages

I like feeds ticket closure reports and easy-to-use

Inconvénients

To arrange a callback. leave comments on feeds

Avantages

The user friendly interface has changed the dynamic of our days in a manner that allows double the productivity by reducing the time and effort needed between each and every task!

Inconvénients

Nothing to complain about! Everything has been smooth sailing!

Avantages

We use it as a ticketing system to track all incidents and add details for historical information.

Inconvénients

That once I submit a ticket I cannot edit

Avantages

User friendly, easy to search for clients

Inconvénients

Not sure yet its a very well put together program

Avantages

1-Cloud based Platform.
2-Scalability.
3- A marketplace with thousands of apps to extend functionality.
4- User-Friendly Interface

Inconvénients

Salesforce can be expensive for some users.

Avantages

The robust sales forecasting and customer relationship management features.

Inconvénients

The learning curve can be steep for new users.

Avantages

I think the customization of the platform is its strongest point, a large number of plugins and other software can be integrated to achieve almost any task. Dashboards and reporting tools provide all your valuable information in one place.

Inconvénients

The part we have had the most problems with are the filters, they are somewhat difficult to create. The graphical interface does not seem to us to have the best design and in parts it is not intuitive. The implementation has a learning curve, an important point for those who value implementing it, it is complex because it can be highly customized. You must have someone expert on the team

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

As sales agent I found it very easy to manage my pipeline and my clients.

Inconvénients

The call-back / calendar feature could be improved with more space.

Avantages

I loved how easy it was to communicate with team members and forcast

Inconvénients

Pricing is a big stumbling block for the software

Avantages

its great versatility to build pages and manage objects

Inconvénients

sometimes it is tricky to handle objects relationship

Avantages

It’s very Easy to use, no need to learn IT as it’s quite basic

Inconvénients

The look is quite old, you can’t really make it unique as you cannot create all the blocks you wish

Avantages

Sem duvidas a organizacao dos processos, os controles de entrada e saida dos contratos, cadastros de propostas, os feeds interativos.

Inconvénients

Eu nao gostei dos graficos e de alguns filtros de pesquisa.

Avantages

It made keeping track of customers and their needs incredibly easy.

Inconvénients

An update took away the option to add notes quickly to their account so you could only attach a word document.

Avantages

Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower sales teams. It helps me to enhance sales processes and customer relationship management. It has a very easy user interface and good customer support. The analytic tools in sales cloud are superb . Also a thing that i like about sales cloud is that it integrates seamlessly with other salesforce products which allows us to connect various systems and centralize our data.

Inconvénients

So far, I don't have any dislike about Salesforce Sales Cloud as I got all I need from this software but a thing which i think should be looked on is that pricing can be expensive for startups especially as it includes extra charges for integration and customization. One more thing is that implementation process can take weeks or even months so this can be a challenge for businesses looking for a quick setup.