Salesforce Sales Cloud

Avantages

It provides powerful customization and automation features that streamline sales processes and improve team efficiency. Its analytics and integration capabilities allow for better decision-making, and the mobile app makes it easy to manage tasks on the go.

Inconvénients

It can feel overwhelming due to its complexity, requiring a steep learning curve. Customization options, while powerful, can also be time-consuming and may require dedicated technical support to fully optimize.

Avantages

Every detail you need to know about your client is in one place. Also there are several security measures set up to maintain client privacy.

Inconvénients

It can be sensitive and specific. Some actions can only be done using exact steps.

Avantages

Very easy to use and great for collecting and monitoring data. Also, easy to customize.

Inconvénients

Having to refresh screens after customizing a report seems like an extra step when you shpould be able to just run the report after making edits.

Avantages

Very user friendly, system was quick and intuitive, very easy to teach new employees

Inconvénients

Slow at times when too much data was being loaded at once

Avantages

User Friendly and multi industry use I absolutely enjoy

Inconvénients

building out your cloud how your company needs

Avantages

The amount of AI features is helping getting results faster

Inconvénients

There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work

Avantages

Ease of use and the reports are amazing!

Inconvénients

Filters are not so user friendly and can use an upgrade

Avantages

organization and convenience. easy to use, clean format, and has everything accessible

Inconvénients

you go into it blind, no one shows you how to navigate it, so it takes getting used to.

Avantages

It helps streamline your work. It's a great organizer and simplifies everything at work. It is very effective and helps employees complete more tasks than normal with all the capabilities.

Inconvénients

I least liked all the training videos we were required to take with sales force.

Avantages

I likes the lead management that you get with this software. The campaign ROI monitoring is great as well. Most of all the customer success has been tremendous.

Inconvénients

It is a bit of a higher cost for a software like this, but it definitely feels like you get what you pay for. Some things require training for some but it can be done relatively quickly

Avantages

Customizations to do any and everything I needed

Inconvénients

Cost barrier makes it difficult to attain for small businesses

Avantages

Salesforce really gives an insight on how to manage customers. In my opinion, it’s the number 1 CRM tool for companies especially if they’re large. It makes it easy to keep track of everything within the company from scheduling, advertising, sending of emails and a lot more. It’s a wonderful tool to organizations

Inconvénients

Sales force has come a long way by always updating it's interface and making it easy for people to use so I do not dislike anything about it

Avantages

Multilingua, assistenza disponibile. Report, analisi e gestione lead.

Inconvénients

Nessun problema, adatto a PMI o grandi imprese.

Avantages

It makes our operations easier to navigate. We are salespeople, and we need easy navigation of our claimants' information, which is very accessible with Salesforce.

Inconvénients

It's somewhat sensitive. It's rare, but it happens. If you make a mistake in entering some information, it won't be saved.

Avantages

The ability to track lifecycle of a sales opportunity and link new and associated dollars/future business.

Inconvénients

Having to toggle between lightning sales and service console.

Avantages

Salesforce cloud provides a flexibility in CRM software, allowing having sales, deal reviews and client service on the same platform. It has also robust workflows mechanism allowing automated some of the previously manual tasks used by Sales/RevOps teams.

Inconvénients

Deployment of AI Agents was relatively slow than previously expected.

Avantages

I had no previous experience using this CRM but was pleasantly surprised by it's ease of use.

Inconvénients

There are a couple of functions that are not as user-friendly that IT needed to step in and help me with.

Avantages

Highly Customizable
Easy to use.
Great support community
Free training
High ROI

Inconvénients

Cost
There are so many ways to do things.
Some obvious things are overlooked by the Salesforce developers.

Avantages

like that it is easy to point and click, drag and drop and integrate the product to do what is already being done sir.

Inconvénients

There is definitely a steep learning curve to the back end customizations, but once you get it ,it is amazing sir.

Avantages

One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes. Process Builder features are more helpful for sales.

Inconvénients

Salesforce is a bit expensive for startups and small businesses. While it is highly customizable, a technical training is needed.

Avantages

Customizability and Scalability:
Comprehensive Sales Tools
Automation
Analytics and Reporting

Inconvénients

Steep Learning Curve
Complex Customization
User Interface
Performance Issues

Avantages

I like the reporting function and forecasting capability. Once you are trained, it is also fairly user friendly and is easy to navigate.

Inconvénients

Once you are trained the software is user friendly for basic jobs however, the training is extensive and can prove tedious at times.

Avantages

The seamless integration with other Salesforce products and detailed reporting capabilities help businesses make data-driven decisions and improve sales performance.

Inconvénients

Salesforce Sales Cloud can be expensive, especially for smaller businesses.

Avantages

Easy way to follow pipeline, keep contact with the customer, follow up new sales lead, manage forecast and budget

Inconvénients

Too many field that are not use and pollute somewhere the general view. When you get use to it and you know where to find the information it is ok but can be a little bit overwhelming and rejected by new users.

Avantages

I liked that all the metrics and customer information was there and easy to find. also I liked that the cloud was able to be accessed by everyone on the team

Inconvénients

I think that some of the interface was not as user-friendly as some other software that I had used in the past.

Avantages

It's just one click on the data saved to you get the activites track flow in one page

Inconvénients

The customer support is bit difficult after the sales

Alternatives envisagées 

Avantages

Salesforce has many great features needed in an enterprise CRM

Inconvénients

There can be some scope shock with the software if you're a small to medium business

Avantages

Ease of use
Customised
Easy training for new joiners

Inconvénients

Expensive
Slow ticket management
Personalised point of contact

Avantages

There are many was to search the data and different filters to use simultaneously.

Inconvénients

While it is all inclusive and you can use it on the go, the price is very expensive and may not work for a smaller business.

Avantages

I like that the customers' information populate easily. Salesforce is a onestop shop for addressing customers' needs.

Inconvénients

Nothing. I use Salesforce on my job every week.

Avantages

I was able to customize the software at a field level to track specifics I wanted to be able to summarize and analyze.

Inconvénients

The software does a lot of things, so you have to get clear about what you want to do with it and how to best accomplish that.

Avantages

Very user friendly. Easy to integrate with social media and other marketing tools. Good reporting and analitics.

Inconvénients

My first experience with Sales Force was when I worked for international call center companies and it was an insdispensable tool. Now that I work at a small business I realize most features do not apply to out business and the cost is too high for what we can really take advantage of.

Avantages

The design and the ease of use. There is a lot of changes that can be made according to each and every organization.

Inconvénients

At times there's too much going on. I would like to have more vibrant colours.

Avantages

The best-in-class CRM. Most robust functionality, and all of your IT experts will know it well.

Inconvénients

The interface is outdated, even the newer Lightning interface.

Avantages

The ease of use and its ability to interact with other systems. Plus I it able to maintain a large collection of data.

Inconvénients

The complexity of the system can be overwhelming. It can take some time to understand the system.

Avantages

man kann sich bei salesforce alles so bauen wie es einem gut gefällt

Inconvénients

man muss erst alles bauen sonst macht man gefühlt mehrere Schritte für eine Aktivität

Avantages

It provides a lot of opportunities for several business types, I liked the most its object ^ workflow management

Inconvénients

Sometimes it gets slow to provide results for filtered queries

Avantages

One integrated platform to sales marketing and Service, over application is very user friendly

Inconvénients

Some times while accessing from chrome browser feeling slowness and not changing the screen suddenly

Avantages

You can see everything; you can document emails, calls, sending them messages from marketing if they call and ask about it

Inconvénients

Lot of manual and special objects for migration

Alternatives envisagées 

Pourquoi choisir Salesforce Sales Cloud 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Works considerably well for enterprise companies with custom deal-flow and lead requirements.

Inconvénients

Due to the customisable nature of the product, it takes quite some time to get things setup. The UI is also quite outdated and not that user friendly.

Avantages

It allows businesses to tailor the platform to their specific needs, integrate with various other tools and systems, and automate many aspects of the sales process. This flexibility, combined with robust reporting and analytics, helps organizations manage and optimize their sales operations effectively.

Inconvénients

The extensive customization options and features can lead to a steep learning curve and require significant time and resources for setup and maintenance.

Avantages

Salesforce not only can house your entire client base, but also gives you the necessary data on how your sales efforts to suit clients needs have gone, as well as having a proper chain of getting clients to different departments

Inconvénients

It can take a while to load, but realistically it does have so much data to house that’s to be expected

Avantages

User interface and clear dashboards; Easy to find things.

Inconvénients

Finding lists/ customizing lists can be done in an easier way.

Avantages

The improovments eaxh release
Opportunity managment
Lightning UI triks
Campaign influence

Inconvénients

Sf lead assigment is not flexible. You need apex to make custom assigment.
Camapign influnce doesnt get 100% when creating opportunity from existing contact
Ability to clone opportunites
Cannot add forcast rollup for strong upside

Avantages

SFSC is the easiest out-of-the-box sales workflow management tool out there. It is transformative when it comes to making a salesperson's life easier.

Inconvénients

The platform has few cons. In some cases, it requires a third-party integrator to customize and implement, which may add to the costs.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

It is possible to set up a new application very quickly, and customize it to the needs of your business. The support has also been helpful, though resolving problems can take a while.

Inconvénients

There are a lot of delays when using the application, and there can be a learning curve for end users. It definitely makes sense from a technical perspective, but the UI could in some cases use an overhaul.

Avantages

I love the new dashboard. It's beautiful, and I especially love that you can have different graphs to display and show during meetings to impress management.

Inconvénients

We have an automated process that sometimes fails and gives us inaccurate data. When this happens, we have to spend time troubleshooting to figure out what went wrong.

Avantages

I enjoy the reporting aspects of Salesforce and the ease of building reports.

Inconvénients

Our specific Salesforce instance has a TON of outdated information within it, and if I wasn't comfortable with the platform, I could get very confused.

Avantages

The ease in entering information relating to leads. It is also VERY easy to track your leads and their status.

Inconvénients

It times out. It also often does not properly convert leads to sales. There are almost TOO many options , but that also may work for a lot of organizations.

Avantages

The best thing i realised during my time using salesforce, i feel the best thing about is the ease of access to, as well as the convenience of hasving an automatic lead generation, contact management, and CRM all in one, plus more

Inconvénients

I find the that salesforce tends to be relatively unstable, and seems to have connection issues often, which can affect productivity.