Salesforce Sales Cloud

Avantages

I was able to successfully track customer data and sales for my company. This allowed us to progress further in our sales goals as a team.

Inconvénients

There is a lot to navigate but with the proper training it is easy to figure out.

Avantages

Perfect solution to managing all Customer details

Inconvénients

The cost of the product is expensive compared to other tools

Avantages

The following and observing of everyday exercises inside each record is the most important part of Salesforce Deals Cloud. It considers remaining informed about continuous exercises, guaranteeing complete perceivability into the headway made inside each record consistently.

Inconvénients

One thing I preferred least about Salesforce Deals Cloud was its valuing, particularly for more modest organizations. It tends to be costly, and a few highlights are just accessible in higher-level plans.

Avantages

User friendly
Interactive UI
Easy to use
Integration capabilities

Inconvénients

Nothing as such that I can point out for now

Avantages

Sales force is a great CRM system that helps medium to large corporation to easily manage their customer relationship.

Inconvénients

Very expensive to deploy and is not recommended for small enterprise.

Avantages

Great cloud sales platform for sales tracking and management.

Inconvénients

No issues I have faced until now. Great product

Avantages

Sales Cloud offers powerful tools for tracking leads and opportunities throughout the sales funnel. Sales teams can easily manage contacts, accounts, and sales opportunities in a centralized location.

Inconvénients

The platform's complexity and cost may pose challenges, particularly for smaller organizations or those with limited technical resources.

Avantages

I like the Salesforce cloud because it gives you a lot of information about what you need to perform your job

Inconvénients

I like the way the old westside of rather than the new though meaning in the classic way

Avantages

lo que mas me gusta es la variabiliidad en las tareas y la facilidad en la organizacion de la informacion para poder trabajar mucho mas comodo y ser mas eficas a la hora de conectar con mas clientes de una forma mas acertiva

Inconvénients

el manejo que se le da el correo electronico, generalmente es por que yo no trabajo mucho los contactos por correo pero estoy seguro qe la persona que si utiliza este asoecto es mucho mas utilis para ella

Avantages

Fast and effective quick to do customs filter on year ends

Inconvénients

Can’t seems to send custom filters to friends

Avantages

Lead and opportunity management efficient tracking of leads from capture till closure

Inconvénients

Extensive features and functionality for new user and expensive especially for small business

Avantages

I like the integrations it offers with other services like Zoominfo and Outlook.

Inconvénients

It can sometimes get confusing trying to track down missing tasks and emails that come in unassigned because of an unlogged contact.

Avantages

I enjoy the reporting aspects of Salesforce and the ease of building reports.

Inconvénients

Our specific Salesforce instance has a TON of outdated information within it, and if I wasn't comfortable with the platform, I could get very confused.

Avantages

SalesForce is top notch software for crm, well completed by the version online on cloud

Inconvénients

Not too much too say for cons maybe price but quality need price

Avantages

Easier and Elegant. Amazing features. Also it gives us Tableau ;)

Inconvénients

I really dont have any cons for it. I really like it.

Avantages

The sales force is so much joy to use as it has many variations and enhancements that help us to complete our work daily.

Inconvénients

None so far as Sales Force is very easy to use and friendly platform.

Avantages

One product with wonderful features.we can do multiple things with one product.

Inconvénients

This product is not much updated and advanced

Avantages

Versatility and ability to integrate with other tools, such as a sales methodology.

Inconvénients

Outlook email integration can be clunky at first.

Avantages

Sales service is better than and beautiful service

Inconvénients

Best of better than service provider in your area

Avantages

I like how positive of a CRM that it is for us and our business use

Inconvénients

I dislike the amount of time that I spend in SF each week

Avantages

Salesforce Sales Cloud is known for its robust CRM capabilities. It offers a wide range of features for managing customer relationships, including contact management, opportunity tracking, and lead management.

Inconvénients

Find it expensive, especially for smaller businesses or startups. The pricing structure may include additional costs for certain features and user licenses.

Avantages

Tante funzioni semplice da utilizzare su app e pc

Inconvénients

Difficile creare report scarsa interazione con excel

Avantages

What I really like about Salesforce Sales Cloud is easy to track my leads and deals, the dashboard gives me a clear view of my sales which helps me stay organized and the automation features saves my time on tasks like sending follow up emails and the reporting tools are also helpful as they let me see how I'm performing and identify areas for improvement that makes managing my sales process much simpler and more efficient.

Inconvénients

There are so many features that it takes time to learn how to use everything properly, sometimes the interface can be confusing and I find myself searching for things and it is also very pricey especially for smaller businesses, I have also noticed that it can run slowly at times which can be frustrating during busy workdays.

Avantages

Truthfully there is not much to like. I wish my company would switch platforms because of the difficulty to manage links and attachments within each case.

Inconvénients

How disorganized and not user friendly the cloud is. It is very difficult to navigate.

Avantages

Easy access of all my sales leads and visits.

Inconvénients

Mobile Usability should definitely be improved.

Avantages

La sua efficienza e ottimizzazione rende il nostro lavoro molto ben organizzato

Inconvénients

Alcune funzionalità hanno bisogno di continui aggiornamenti

Avantages

Salesforce can do absolutely everything. If you can get an intelligent salesforce administrator, you can customize Salesforce in any way you like to work exactly how you need for your organization.

Inconvénients

Making organizational changes to the system is sometimes needlessly difficult. To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things within the system, oftentimes, you must rely on Salesforce's help, and often that takes a long time and is sometimes difficult to understand their service reps.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Salesforce Sales Cloud is highly praised for its robust customization and configuration capabilities, allowing users to tailor the platform to meet their specific operational needs, which is invaluable for managing various relationships including those with prospects, clients, and partners. Another strong suit is the provision of learning resources through Trailhead, a free learning platform that facilitates user acceptance and empowers users to maximize the benefits of the platform. Users commend its comprehensive management features that serve as a robust backbone for organizations, enabling seamless management of marketing leads and other crucial business operations at scale. Being recognized as a leader in the CRM space, Salesforce Sales Cloud's reliability and extensive feature set are seen as essential for business success, reflecting a high level of satisfaction among its user base on Capterra.

Inconvénients

Salesforce Sales Cloud, despite its extensive capabilities, presents a steep learning curve, particularly for new users, necessitating time and training for proficient usage​​. The platform's complexity, while beneficial for customization, can be overwhelming especially for small companies, posing a challenge for those with limited technical expertise​​. Additionally, the cost factor is a notable concern among users, as the pricing might be substantial, potentially forming a barrier for smaller organizations or those with tighter budgets​​​​. Moreover, some users have pointed out minor technical issues, like the challenge of sorting line items in a quote, indicating room for improvement in certain functional aspects​​.

Avantages

Organization and ease of administration and note taking.

Inconvénients

Could be more features and some email features unavailable.

Avantages

To see all datas very easy and make quick plan to increase your store’s sales.

Inconvénients

Sometimes system is not working properly it gets froze and not updating

Avantages

it's very user friendly and easy to use.

Inconvénients

at times , there can be glitches that require a refresh.

Avantages

Easily integratable, very intuitive and quite advanced

Inconvénients

Not much, I believe its one of the strongest sales tools

Avantages

du kannst Sie von überall nutzen und Sie ist Bedienerfreundlich

Inconvénients

Tägliches Einloggen ist etwas umständlich gestaltet

Avantages

I loved how easy it was to communicate with team members and forcast

Inconvénients

Pricing is a big stumbling block for the software

Avantages

Reporting ease. I can create just about any type of report for my team Id like

Inconvénients

UI is a little clunky. The mobile app UI isnt always functional for viewing reports.

Avantages

It is an easy to use and integrate system

Inconvénients

The staff training and onboarding can take some time

Avantages

Great functionality, easy to set up cadences

Inconvénients

Performance issues too many open tabs and lacking contact verification

Avantages

Une fois maîtrisé, Salesforce Sales Cloud nous est très efficace pour centraliser et automatiser nos processus de vente, améliorer la communication avec les clients et suivre les performances de notre équipe de vente. Il est également possible de personnaliser le logiciel pour répondre aux besoins spécifiques de notre entreprise!

Inconvénients

Je dirais que si vous n'avez pas une certaine formation dans l'utilisation des logiciel relation client , il vous sera complexe dans la mise en place

Avantages

Salesforce is relatively easy to use and provides communication across different orgs. Salesforce allows me to stay up to date on a customer without having to contact someone every time I have a question. It's also nice to use for keeping notes.

Inconvénients

There's a million fields and sometimes can feel overwhelming. Reports are easier to build off of previous reports than create your own from scratch.

Avantages

It is easy to use especially in making quotations and providing good customer service

Inconvénients

Some people are unaware of using this system

Avantages

What I like most about SF is the ability to access all kinds of tools and data. Makes running my business more smoothly.

Inconvénients

There is not anything I dislike about SF. Very data detailed.

Avantages

Ability to import and export large amounts of data

Inconvénients

Complicated setup, not always the most intuitive for users

Avantages

Easily customizable with the salesforce team assistance.

Inconvénients

It did not have very user-friendly viewing. Everything is sort of boxed and simple.

Avantages

Its advantages are very numerous, especially for sellers who want to manage their business in a wonderful way.

Inconvénients

The cost and complexity of the program for normal users

Avantages

Easy to check for shifts and see your schedule for the month on the calendar

Inconvénients

I dont know what to do with anything else except go to check my schedule so that would the thing I like least

Avantages

It's highly customisable with many settings to be configured

Inconvénients

As a user trying to learn the product, the learning curve is steep. It can be difficult to manage the settings and accessing the email templates for someone who doesn't have admin permissions

Avantages

Once the guest signed the authorisation form will be received

Inconvénients

How it secured the confidentiality of our customers

Avantages

I can see historic CRM data and with filters I can play with it and make it more granular data to be used.

Inconvénients

I do not think this is good for small scale businesses because it's too costly.

Avantages

Its security and customer service are what I like most, because when I face any issue, the customer support team is very active and gives fast responses to my team.

Inconvénients

I think they can make their interface easier. The first time, it was a little bit hard to understand the interface, but after some use, it was easy now. So if it is a little bit easy, then the first impression will be more clear for the audience.

Avantages

Virtually every function imaginable is present.

Inconvénients

Overly complex. Counterintuitive workflows.