Arena

Avantages

How easy it is to use and that it solves my live chat problem with an easy to create embed.

Inconvénients

There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

Avantages

Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

Inconvénients

The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one.

Avantages

Arena was a great software for our church initially. It worked well to keep our database and finances in order.

Inconvénients

Arena was a great software for our church initially but got to laborious and out of date. We still use the financial side of it but have switched away from the database part. They kept adding things to it and it was out of date.

Alternatives envisagées 

Pourquoi passer à Arena

Avantages

The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs.

Inconvénients

The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to.

Avantages

Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more

Inconvénients

The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments

Avantages

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

Inconvénients

I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget.

Avantages

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page. I also love that users can pull the chat out into a separate window beside our video player if they choose. This way it's easier for them to watch the LIVE stream and see the chat at the same time.

Inconvénients

I would like to be able to customize the chat room font. I would also like to integrate the login process with my site member area so that when members logged into my site, they would be logged into the chat room automatically. As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Avantages

We rely on engaging audiences online, and Arena makes this possible for us in a compartmentalized fashion. We can set up multiple Live Chats and other live event widgets that complete our virtual events. It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback.

Inconvénients

Access permissions could use some work, making multi-user login scenarios more granular in access. Exporting chats AFTER a live event could use a little work too.

Avantages

Arena.im' has a modern and easy approach which makes it simple to use from the get-go. Behind this "simplicity" lie a selection of details customization options to let you craft your website feeds as uniquely and detailed as you need. During the times when you get stuck along the way, you can reach support via the live chat box on-screen.

Inconvénients

The 1000 impressions limit in the the entry-level package get used up quite quickly, which could deter smaller blogs and websites from signing up initially due to the starting price of a paid subscription.

Avantages

Live Chat
Customer Data Plataform
Live Blog

Inconvénients

It's so flexible that surprise me with a lot off options.

Alternatives envisagées 

Pourquoi passer à Arena

Avantages

It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic.

Inconvénients

Not really a con, but there are many available features that we don't even use yet.

Alternatives envisagées 

Avantages

It was very easy to implement the Live blog into my Wordpress site. I like the fact that it is very easy to embed youtube videos, or tweets on the Live blog.I

Inconvénients

I didn't have any issues indeed. Didn't face any issues with setting my profile and blogging on my website.

Avantages

The live chat and poll options were the most popular features with our public. They became very easy to use with practice and helped to understand what the public was most interested in reading on our website.

Inconvénients

When selecting a person for a post in which we shared quotes from the lives that were being streamed, we had some difficulties after having saved many names. This made the process a little slower and, until the last time it was used, has still not been resolved.

Avantages

I like the Data Enrichment feature, it's really important to understand lead and customers behaviors

Inconvénients

So far I have no cons with Arena, it's solved my demand very well.

Avantages

The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors. We rely on this tool from the beginning

Inconvénients

No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat

Avantages

It wasn't too complicated to learn and implement

Inconvénients

It was very slow to load and would often not display the necessary items

Avantages

Makes your live blogs look slick and professional, can easily embed photos and videos and social media channels into your feed

Inconvénients

I think the software runs perfectly for what you need it to do in a live blog

Avantages

Arena Live Chat is a great option for an embedded chat service. It's reliable and the fees are reasonable.

Inconvénients

We had one outage previously which was not ideal, but otherwise it has been rock solid.

Avantages

Your service is not focused on games, but we use it for quiz game as integrated within our webapp.

Inconvénients

Was not easy to control programmatically.
Hiding some components could be done much easier with additional (advanced) properties, rather than to chase your css classes and play with them.

Avantages

The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs.

Inconvénients

I'd love to see the live chat features expand to allow for more customization.

Avantages

Arena was a great solution that successfully allowed barrier-free public chat during our live streamed event.

Inconvénients

Uploading a list of blocked words was not successful, even with tech support. Would appreciate an option to select which social media service users can use to sign-in.

Avantages

Easy to use and get started with.

Customisable to fit a users colour scheme

Inconvénients

Feel that posting to social media should be considered a free feature as standard with other packages