Okendo

Avantages

It's pretty easy to use and to navigate and overall works well.

Inconvénients

You have to access it from Shopify and not from a website, so I cant get my social media manager to upload reveiws to Facebook unless i give her access to Shoipify. Unlike Yotpo, you have to manually share on FB page. The klaviyo integration is only on the $299/month power plan which is too pricey for me.

Avantages

Okendo is easy to navigate and offers simple integration and functionality that other review platforms we've worked with do not.

Inconvénients

The onboarding experience was a challenge, especially when dealing with a nuanced site. That's something for Okendo to work on in the future.

Avantages

Ease of use and automatic review push feature.

Inconvénients

limited features, can not connect reviews to google.

Avantages

Love the review sliders that help prospective customers gage the fit, quality or anything else you’d like to set (we’re a clothing brand called TITAN and we use those, specifically)

The ease of use and management of incoming reviews is phenomenal.

Widgets on-site look clean and simple while also providing ample amount of information to customers.

I could go on, but you should try them out and see everything they have to offer for yourself.

Inconvénients

No cons at all to be completely honest.

Avantages

Customer service and ease of use for me and my team

Inconvénients

I am happy with it overall, nothing stands out as negative

Avantages

The app is very user friendly to set up as well to make future adjustments to the review experience.

Inconvénients

We have no complaints at this time as we have been very please with Okendo.

Avantages

We have used Okendo for reviews for the past few years. We moved over from another platform and have never looked backed. Okendo is easy to use and the support staff are great - always ready to help! We are about to implement Okendo Quizzes and we look forward to seeing how that will grow our platform even more. We highly recommend Okendo for reviews!

Inconvénients

We haven't found any cons with Okendo (yet) and I doubt we will!

Avantages

Ease of use and variety of service offerings

Inconvénients

Lack of customization on some features can make it challenging to optimize.

Avantages

I love that all of our reviews are in one place and they can be easily managed and made to fit our needs!

Inconvénients

I don't think there's anything that I don't like about Okendo

Avantages

Fantastic, easy to use platform. They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing reviews; much greater than that on other apps.

Inconvénients

The price. For some of the base models it's just fine but I love utilizing one app for multiple elements and as Okendo expanded I wanted to use them for reviews, etc but the pricing was getting out of hand as we packaged them.

Avantages

Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages.

Inconvénients

No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster.

Avantages

I considered a few options and was happy with my final choice.

Inconvénients

cost is higher than I'd like, so if possible would like a better price

Avantages

Lots of functionality to encourage, manage and showcase reviews.

Inconvénients

It is quite pricey but it does provide options for additional plugins, building a whole smart Okendo ecosystem

Avantages

I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.

Inconvénients

I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.

Avantages

This software was really easy to set up and is very user friendly for both administrator and customer.

Inconvénients

Can't think of anything we dislike at the moment!

Avantages

Very user friendly! It is so easy to navigate and comes with helpful dashboards.

Inconvénients

Nothing, it works for our company. We will continue to use it.

Avantages

Super easy to use, compatible with our other tools and software, and effective in achieving our goals.

Inconvénients

Wish there was more data being passed between platforms, and more customization available amongst the Okendo designs.

Avantages

It's very easy to manage review in Okendo. Set up was simple and the dashboard is fairly intuitive. It's also great that people can rate the sizing and say if they feel it's true to size.

Inconvénients

I can't think of anything we don't like about it. But we do still need to utilize a bunch of the features. Would be nice to get some help with surveys and quizzes.

Avantages

Setup was easy and it has really helped us organize our review program which has improved conversion.

Inconvénients

Lots of separate modules which while did give flexibility to tailor the program seemed overwhelming when choosing.

Avantages

I love how simple to use the system it, I started by looking at competitors and Okendo were under 1/4 of the cost. The system is so powerful and I am always finding tweaks to be made. My concern with a simple plugin would be that we compromise on the look and feel of the reviews, but it fits in with our brand perfectly. [SENSITIVE CONTENT HIDDEN] and the implementation team were a dream to work with and are an amazing help. I would recommend Okendo over all competitors, no question!

Inconvénients

I feel that it would be good to have this system better integrated with other solutions such as Klaviyo, as at the second it was clunky to set up and edit. Test sends were not the easiest.

Alternatives envisagées 

Pourquoi passer à Okendo

Avantages

Okendo gives our customers to be our ambassadors. Sharing selfies, their thoughts on a design, and their experience with our customer support team has helped with conversion and building trust with our community.

Inconvénients

Wish there was more we could control from a visual standpoint.

Avantages

Value. I was trying to decide between Yotpo and Okendo, and read so many reviews that while Yotpo was great with lot of extra features, you don't need the extra features and support to justify the cost. I am so happy I went with Okendo.

Support. The team is small but very responsive. They will help you get set up and be there in case anything needs adjustment. They helped me with some customization as well.

Clean/Simple. I love the look of Okendo. The reviews are tight, clean, and very easy to adjust with CSS settings. The carousel looks great, and I have been very happy with how it makes our site look. They make it fit with the design and style of your theme.

Inconvénients

Search feature. I would like the ability to search reviews. I have heard this feature may be coming soon. You can ask for a csv of all reviews or they can search for you until they release the new feature.

Avantages

We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly for use to gather additional customer feedback and utilize it on the product page.

Our products refresh annually so we have a limited time to capitalize on reviews for a limited period of time to lift conversion of the product. Okendo was a solution with the right features at the right price to make it a no brainer. Their client support is also phenomenal. They are easy to work with and always happy to help whenever we reach out with a request.

Inconvénients

We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

Avantages

Okendo reviews look great on our product pages and help customers to buy with confidence. The price and the responsive customer service can't be beat.

Inconvénients

I have no complaints because every time we have any issue or any ask Okendo is very responsive.

Avantages

Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience

Inconvénients

Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind.

I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews.