Preno

Avantages

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Inconvénients

There is nothing I do not like. They constantly improving.

Avantages

Easy to understand and efficient to use.

Inconvénients

Constantly being logged out of account and having to sign in again

Avantages

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Inconvénients

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Avantages

Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available

Inconvénients

The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated.

Avantages

We got this because entering all our services in Resbook was very painful.

Inconvénients

*We can't credit agents money back in preno, which always requires tech support
*It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night.
*I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid.

Alternatives envisagées 

Pourquoi choisir Preno 

Pourquoi passer à Preno

Avantages

Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally!

Inconvénients

That we hadn't discovered Preno before 2 prior software programs

Avantages

The simple layout and mobile device optimisation.

Inconvénients

The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access.

Avantages

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service.

Inconvénients

I didn't have enough challenges yet not to dislike something about this software.

Avantages

easy to use, future focused, excellent for forecasting

Inconvénients

some daily reports not yet available...like an airport transfer list

Avantages

Its so easy to use and set up. I use it for all my work

Inconvénients

Hard to find a fault. I havent had any issues only personal stuff ups

Avantages

Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support.

Inconvénients

Integration to Kounta and Xero problematic in terms of how I manage my business.
I really DON'T like that you can't amend the default payment option (though you can add additional ones).

Avantages

Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Inconvénients

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

Avantages

The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!!

Inconvénients

My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions,

Avantages

I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time.

Inconvénients

how do guests purchase a voucher? I hope this function can be solved.

Avantages

There is absolutely nothing about Preno that I can say was good.

Inconvénients

No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company.
Overpriced for a very very basic system.

Avantages

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Inconvénients

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Avantages

I love how integrated the product is and ease of use. I also appreciate the different levels of access staff can have, and the reporting you can pull from the system. The customer service Preno offer is superb.

Inconvénients

would be great to scroll across when looking at the bookings, instead of having to select the date.

Avantages

Was easy to integrate with our existing business

Inconvénients

Missing the Google channel that was introduced last year.
We know other PMS dont charge for viewing guest card details, we feel that should be part of the package

Avantages

It's easy to use and the team are really helpful. The support library is available for when you forget how something is done.

Inconvénients

It would be good to see at a glance if guests were fully paid or not without having to click into the booking. And also a feature for notes to see at first glance along with their name. Also a note area for the calendar so when you open the bookings page you can see eg Easter weekend.

Avantages

easy to operate, perfect connection with Xero, functionality is very good.

Inconvénients

when I add extra persons and email to guests to cfm, the email does not include the number of extra persons so I have to change manually.when I add extra persons in preno, the extra fees increased by preno does not conform with actual amount.

Avantages

design and use, support, director of preno,

Inconvénients

some features unavailable and being developed

Avantages

We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.

Inconvénients

Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.

Avantages

Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it.

Inconvénients

No complaints... Maybe make the UI flow a bit more?

Avantages

Preno offers the most simplistic software for hotels/motels with the best functionality. Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location. The ability to train new team members is second to none, as its system is designed for anyone and everyone. Their customer support team is always available and can help with anything that you need at anytime. By far this is the best PMS available.

Inconvénients

None - the team are constantly working on new integrations as well as refining their product. They take onboard any feedback given and let you know when the new features are available.

Avantages

Primarily the SUPPORT - and the ongoing assistance

Inconvénients

Cant find anything yet - everything has worked perfectly