Rydoo

Avantages

Le logiciel est simple d'utilisation, la connexion rapide, l'interface claire, la marche à suivre aussi

Inconvénients

Il existe au moins un bug sur ordinateur avec des reçus qui ne s'envoient pas au moment de rédiger une note de frais.

Avantages

I appreciate the tool's simplicity and the helpfulness of the support staff. The ease with which I was able to enter information and obtain reimbursement for my costs; the simplicity with which new expenses could be added and existing ones could be updated. It's awe-inspiring that the worth of factors is automatically recorded.

Inconvénients

There are few possibilities available. The software appears to have a slender feature set. Ex. Compared to your primary currency, you can't see the conversion rate. There are instances when we need to alter the scan too much; keep moving forward with scanning and intelligence to automatically fill in the data.

Avantages

It is easy to deploy and set up with the help of the teamIt is cheap and affordable for startups

Inconvénients

It is a more basic solution comparing with Concur so the integrations with the accounting tools are a bit more basic

Alternatives envisagées 

Pourquoi passer à Rydoo

Avantages

It has a user-friendly interface that I can easily keep track with my travel and costs more effectively.

Inconvénients

The app requires an internet connection to upload receipts and sync data which can be a constraint in areas with poor connectivity.

Avantages

Rydoo's standout feature is its ability to intelligently automate expense processing through a user-friendly interface, dramatically reducing manual work and errors.

Inconvénients

I'm very satisfied with this tool and have no complaints.

Avantages

Once you've been given access, it easy to find where you are supposed to upload your receipts. It's hard to fail with this software.

Inconvénients

I always get the feeling that theyve designed it furst and the added functionalities and not the other way around. It looks really nice, but it does not contain a lot of functionality. The functionality that is there, you really need to click around to find.

Avantages

Easy to scan receipt. Easy to use with user.

Inconvénients

No way to update easily credit card statement. Every time we do that, i.e. once a month , two of our credit card statements do not update correctly. Which one, it's random. Now I will have to do that manually. Thanks Rydoo, you are good at promising.. but then, it's my problem. I have been having patience, but I think i will migrate for next year to something easier, or at least cheaper...

Avantages

As I mentioned in the review section, the customer support is phenomenal. In my trial period, I was treated like a customer that had already been with the company for a while. That's very attractive to potential customers. Also the ease of use, the mobile apps they have, so you can report your expenses on the go. If you need different types of expense reports, such as I do, they can accommodate that with no problems. Also, in traveling around the world they have a dropdown box for the different types of currency that you're using in a particular company.

The pricing is very reasonable and you get a lot of bang for your bucks. Whether you're a big company or a self-employed person, it doesn't matter, they can accommodate your needs. I would say that they're a company that definitely over delivers but is very unassuming. I'd never heard of them until I did a search. I read a little bit about them, while I was checking out other companies, and Xpenditure won!

Xpenditure treats people the way they want to be treated!

Inconvénients

At this point, I'm in my third month and I currently don't have any complaints. If I need any help, I contact customer support and they help me. No cons!

Avantages

I tried to use Rydoo and its predecessor Xpenditure a long time for handling the company receipts. I never got it to work very well, and moved to another system. The cancellation procedure was awful, and I believe it tells a lot about Rydoo's company culture and practices.

Inconvénients

What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together. Even though you get a confirmation on the screen, they don't send the confirmation by email, and will charge additional amount for the "read-only" mode. This charge is not described in a contract or terms and conditions.

Their customer service or even the top management did not want to hear my complaints, and customer service rep was, in a word, impolite in their communications. Because of this, I was forced to dispute the charge with my credit card company, and I felt that I need to write this review to warn others who are considering their services.

Avantages

Easy to use
Prompt Response from the staff and they are kind :)
Nice UI
Comes with an App that you can use to click pictures and upload
Export to PDF and Excel sheet.
The invoices are numbered and the pictures are attached in the PDF, this feature got me.

Inconvénients

In the app you manually have to turn off Reimburse every time you click a picture. (I could be wrong)
Cannot upload PDFs of the scanned bills from CAMSCANNER.

Avantages

Accurate, efficient, simple, sales taxes easy to add, reports seem great

Inconvénients

Support area of the website is kinda lame. Parts of it require you to log in but it doesn't recognize your password.

Avantages

Customer support is excellent. I like how it integrates with your banking account, if you choose to link them, which helps in not having to type in different expenses. I REALLY LIKE, if you have recurring expenses every month, there's a check box (recurring expense) that you can check, and on the day of the month that expense is due, everything is already setup for you in a todo list and you can just add your receipt. I also travel overseas for business and I love that if I purchase something overseas from any country, you don't have to worry about the conversion rates, etc. All you do is put in the price of your purchase in the currency box, there's a dropdown menu for countries around the world. Let's say you're in Europe, you pull up their currency and it will automatically change the currency into American Dollars for your expense reports. (Great feature). If you're like me I like to take a few minutes a day to take care of my expenses, so that they don't pile up, so with the mobile app when you're out and about you can add your expenses, or take a few minutes when you're in front of your computer. You can add your receipts from your computer, webcam, or send receipts via email and your information will be in it's proper places. You can also track mileage, track time and create a trip and have an expense report for a specific trip as well. All great features.

Inconvénients

Sometimes the mobile app doesn't get all of the information and then I'll go on the computer to adjust the information.

Avantages

I use this software daily for my expense reporting. Having used other software in other companies, Rydoo is much easier and doesn't clutter the user experience. I like that the experience is consistent between the mobile app and the web-based interface.

Inconvénients

The only issue I have is that if you don't wait for the expense to show as created after saving, you will lose the uploaded receipt.

Avantages

The ease of taking pictures of receipts and not having to worry about hanging on to them.

Inconvénients

Just the green screen that jumps around on the receipt when trying to take the picture. Makes it take longer than before.

Avantages

General layout and concept is lean and easy to understand.

Inconvénients

Dysfunctional. Due to architectural design and technical flaws it takes more time to use this system than to do your records manually. I have no idea how they've got such a high rating other than paying for fake reviews! The matching algorithm fails 90% of the time. Receipt scanning misreads dates, amounts and vendors. And technical support is USELESS! Support personnel don't listen to your complain, they just hand you links to useless articles that you already checked. Dealing with support on ongoing issues, they can never get their heads around the actual issue, nor do they seem to actually have any interest in improving the technical glitches and implementing even "easy" efficiency improvements.

Avantages

Easy to use. Decent mobile app, better web front-end.

Inconvénients

Initially, it took time to figure out where the categories / accounts were hiding. It would be nice to have a default currency setup. Sometimes, the application assumes I'm using a different currency, other than US dollar. Instead of asking me to verify something each time, it should just default to US dollar.

Avantages

There are several aspects I've come to enjoy about Xpenditure. Customer service is great, easy to understand, expense tracking and much more! Our sales people can upload receipts from anywhere they are located and they've finally become timely. The postage alone will pay for the software.

Inconvénients

The only negative thing I can think of is that the software can run slow at times. Especially concerning the process of taking pics of receipts.

Avantages

Easy to input data. The camera option is a lifesaver. Also easy to transfer things like PDF bills and receipts into the program. The scanning is MOSTLY accurate though not always. You need to review each and every transaction for accuracy.

Inconvénients

The website, where you really need to do most of the heavy lifting, is NOT an obvious interface. You need to hunt around for things you want to do. For instance, it took me awhile to find the interface with QuickBooks online. Things are buried, and you need to hunt for them.

Avantages

ease of use

Inconvénients

none

Avantages

- scanning service with great OCR
- in belgium you can loose the original receipt (they keep it for 10 years)
- swift interface
- superfriendly support

Inconvénients

- interface a bit slow sometimes (probably because of growth -- invest in servers :-) )
- can't ready directly from KBC (important bank in BE°
- cannot integrate with yuki or exact offline (only the online version which is a non go for our account because its too slow) -- so more export/api option should be recomended

Avantages

Very easy to manage expenses of the Team (6 members)

Inconvénients

I only can approve expenses of the team on the website an App would be finde also to change the paramter to approver.

Avantages

It is user friendly and I like that you can customize just about anything. The reporting side has several options and is compatible with Quickbooks.

Inconvénients

The mobile app has some gliches from time to time so we have to re download the app. I would like an easier way to attach multiple pages for a receipt.

Avantages

Layout, instant customer support by chat, reporting format, reliable

Inconvénients

Data is less editable then I would like to see, i.e. data should be able to be extracted as Excel file for instance.

Avantages

It would be nice if it worked, but doesnt sync to accounts software so is pointless! If you like wasting time, use Rydoo. It was a lot better when it was xpenditure.

Inconvénients

Customer support does not reply to e-mails unless you send them a HUGE number of follow-ups! The system doesn't work and they just don't reply, and when they do the answers are not useful!

Avantages

ease of use from phone to photo receipts

Inconvénients

Too many receipts bogs down the system. I photo-entered receipts yesterday from a week of travel and the app is still trying to upload them. I am worried that it won't work and I will have to do it all over again.