Intercom

Avantages

An easy-to-use intercom system. Easy to use even for first-timers, this program has just the right amount of detail without being overwhelming. The intercom is similar to another email program that we use, and I can explain why. Its fast features and user-friendly interface, such as the helpful and funny bot, greatly enhance customer service and lead to exceptional client satisfaction.

Inconvénients

I find that the intercom sometimes has trouble loading some conversations, which is a major drawback for me. As a customer service representative, you're fielding calls while waiting for the intercom inbox to load the customer's information. In addition to the holdup, additional issues have slowed down the operation of the customer support team.

Avantages

Intercom can be your all-in-one, one-stop shop for EVERYTHING related to your communication with Customers, new and soon-to-be users, and any support regardless of how it gets to you.

Inconvénients

It can be very time-consuming to include all features in your workflow and allow for it to work properly.It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into other systems.

Avantages

I like AI based Customer Service Platform.

Inconvénients

They have only few Integrations, and customer Support.

Avantages

I like customer Support chatbot, It is very easy to share.

Inconvénients

Its very Costly as compare to other platform.

Avantages

Customer Support is very good, smooth onboarding process

Inconvénients

Its Cost is too expensive, price are not match with plan

Avantages

The ease to incorporate into the business and handle all our customer enquiries make it the best option for our business. It is easier to incorporate with other apps we use as well.

Inconvénients

So far, I don't have any cons with using Intercom as it provides great experience for the users.

Avantages

Ease of the UI - I can always quickly find what I need.

Inconvénients

While the UI is easy to navigate, it does feel a bit dated.

Avantages

Intercom is a reliable portal for customer service.

Inconvénients

Intercom has nothing to be anxious about it.

Avantages

The most i like about Intercom is its massaging features..😍

Inconvénients

I dont see any reason to dislike Intercom.according to me this is the best email marketing tool.😍

Avantages

Intercom has a wealth of features meaning its a one stop shop for businesses.

Inconvénients

Unfortunately you can easily get locked in due to how many features sit under one roof. Making it easy for Intercom to up prices.There may be individual services superior to some intercom features. But none of them do an all in one package like intercom do

Avantages

I like the email and SMS markeitng features
it comes with great live chat features.

Inconvénients

Not a single dislike to mention here. It is all good.

Avantages

Live Chat, In App Integration, Help center, Automatisierungen

Inconvénients

Preis und an manchen Stellen unintuitive Bedienbarkeit

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à Intercom

Avantages

Intercom provides a user-friendly onboarding solution that offers flexibility in promoting our products. It allows us to easily create and test flows, utilize segmentation, and make use of templates for targeting specific landing pages. Setting up flows is straightforward, and Intercom continually evolves to be even more helpful in delivering the right messages for creating additional flows, resulting in a positive user experience.

Inconvénients

nothing really that I dislike, where Intercom offers a professional service ensuring that everything is done the correct way.

Avantages

it's a robust chatbot to help us get new clients

Inconvénients

it took quite a bit of time to setup and the maintenance took some time

Avantages

provision of software that specializes in business messaging

Inconvénients

I can't really because intercom has helped business in the area of communication

Avantages

Live chat is great with automated messages. Easy to add onto our websites. Its fast and reliable and allows our team to provide real time support.

Inconvénients

Its on the expensive side and it can be more transparent, but it does seems worth it for the price.

Avantages

La posibilidad de centralizar toda la información y los equipos de ventas, customer success y marketing en un mismo sitio. Soluciones con una UX impresionante y muy fácil de utilizar.

Inconvénients

Al ser un programa que centraliza toda la comunicación con clientes y prospectos terminas trabajando con todo el suite y la factura acaba subiendo mucho de precio a final de mes.

Alternatives envisagées 

Logiciel antérieur 

Avantages

ease of use. Most Healthcare staffing apps use it

Inconvénients

sometimes doesn't load in app. that's all

Avantages

Lo intuitivo que puede llegar a ser. Me gusta la forma en la que resuelve los diferentes tipos de casos.

Inconvénients

El servicio de soporte, se tardan mucho en resolver bugs.

Avantages

Easy way ro communicate with your customer with a variety of communication tools. Keep a database of all your customers and their conversation history.

Inconvénients

Having used other software in the same category, I find it a little more difficult to communicate with multiple customers simultaneously by switching from one conveersation to another, but this in no way detracts from the quality of the platform.

Avantages

Amazing tech and very comprehensive platform.

Inconvénients

Can get a bit technical with the new Ai features.

Avantages

Some of the day to day people are good and committed to helping customers but the overall company attitude isn't so.

Inconvénients

The [sensitive content hidden] and executive leadership are creating a hostile culture with their support of trump

Avantages

- Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our clients need- Integrations - It has a lot of them, and the most critical one is with Hubspot!

Inconvénients

It can become a little pricy as you scale and I can see this being a bottleneck for new companies

Avantages

The ease of use and the option to use as a support chat tool and also as support article feature.

Inconvénients

The email option isn’t easy to segment with our customer base

Avantages

The platform is dependable and fast to use.

Inconvénients

Features are gated in a way that means you can't make a gradual increase as your customer base grows. Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at over half the cost.

Alternatives envisagées 

Avantages

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

Inconvénients

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.

Avantages

Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management. This negates the need for having multiple different applications and integration overhead.

Inconvénients

No complaints about the product whatsoever. The product is actively evolving and keeps up with the current technologies.

Avantages

El chat en tiempo real dirigido a consumidores permite una comunicación instantánea y personalizada, lo que brinda una experiencia de atención al cliente ágil y efectiva.

Inconvénients

La implementación de un chatbot puede tener limitaciones en la comprensión y respuesta a consultas complejas, lo que podría generar frustración en los clientes que buscan una interacción más humana y detallada.

Avantages

The most I like about Intercom is the varied options of features it offers. Not only do they allow manual chats, they also introduced Fin, their AI bot and have other options for email marketing, product tours and others.

Inconvénients

Because there are so many features, it seems difficult to learn about each of them. I am unsure where to look for the instructions and prefer videos over articles that Intercom seems to have.

Alternatives envisagées 

Pourquoi choisir Intercom 

Avantages

UI/UX of Intercom is greatly down and can be seen as an inspiration to a lot of its competitors. Once the settings is up, Intercom generally handles all of the chats and leads seamlessly

Inconvénients

If you are a small customer, customer support is not really there for you. Fixes and patches takes some time. Plus it's fairly expensive.

Avantages

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

Inconvénients

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

Alternatives envisagées 

Pourquoi choisir Intercom 

Logiciel antérieur 

Pourquoi passer à Intercom

Avantages

Easy to deploy in your platform and start working on it.

Inconvénients

It could have better metrics for your analysis.

Alternatives envisagées 

Avantages

Looks awesome for clients, and really help me to contact and solve their problems.

Inconvénients

I don't have found anything less I do not like. it is good

Avantages

Used this in a previous role and it was great and served our purpose exactly for customer support. Integration was simple.

Inconvénients

Not a huge amount of integration options available into other systems

Avantages

It has a various features which makes easy to customer support. It is a user friendly software and easy to use for beginner.

Inconvénients

A bit high price for the small business.

Avantages

Intercom have helps us so much to embrace our members and have an active relationship with them.One of the things that is very helpful is its user-friendly interface. The platform is easy to navigate, and it has a clean and organized layout that makes it simple to find what you need.The chat feature is intuitive and easy to use. It has allowed us to be quick and efficient with our communication when our customers are struggling with our services.Lastly but not least, the integrations are super important, so I do appreciate that it has a variety and range of important software app like Slack, Sendgrid, Gmail and social media because it helps us to keep the communication and interaction in one place !!

Inconvénients

I think the only thing that was hard to adapt on, it's the price. We had a super amazing one year trial as a startup but, if you're still struggling and you loose your startup perk. It can hurts on the pocket if you start to pay the real price. So, we had to keep our service on the minimal settings to avoid paying a price that is still yet difficult for us to pay.

Avantages

Highly used, very professional livechat software that everyone is familiar with

Inconvénients

Can be a bit pricey when you have a very small team

Avantages

It is very good for dealing with live tickets as it allows you to distribute tickets to several people in the company. The AI they are putting in the chat is also cool.

Inconvénients

As you have a large team, the price can be a bit difficult to scale.

Avantages

O software Intercom é uma solução incrível de comunicação interna e externa. Fácil de usar, escalável e altamente eficiente. Recomendo

Inconvénients

Os preços do Intercom podem ser um desafio para empresas de pequeno porte, limitando seu acesso a recursos avançados de comunicação.

Avantages

Pontos positivos:Funcionalidades abrangentes: O Intercom oferece uma variedade de recursos, desde bate-papo em tempo real até automação de marketing e gerenciamento de tickets, permitindo um atendimento abrangente aos clientes.Integração e escalabilidade: O Intercom se integra facilmente a outras ferramentas e plataformas, possibilitando personalização e automação avançadas. Além disso, é escalável para atender às demandas crescentes de empresas em crescimento.

Inconvénients

Pontos negativos:Curva de aprendizado inicial: Para usuários iniciantes, pode ser necessário algum tempo para se familiarizar com todas as funcionalidades e configurações do Intercom.Preço: Dependendo do tamanho da empresa, os planos de preços do Intercom podem ser considerados caros, o que pode limitar o acesso a determinados recursos, especialmente para empresas menores com orçamentos mais restritos.

Avantages

So far, the tool is useful for managing customer tickets and chats, but I feel the features for the price aren't really justified.

Inconvénients

Perhaps too pricey compared to other similar tools out there that offer the same features. It can be an ice-breaker for some start-ups.

Avantages

Desde o momento em que começamos a utilizar o Intercom, percebi uma melhoria significativa na forma como gerenciamos as interações com os clientes. Uma das principais características que me impressionou foi o chat ao vivo. Nossa equipe agora pode responder às perguntas e preocupações dos clientes em tempo real, o que resultou em uma satisfação muito maior por parte deles.

Inconvénients

Embora o Intercom ofereça uma série de recursos valiosos e tenha sido uma ferramenta essencial em minha experiência de trabalho, é importante mencionar que seu custo pode ser considerado alto para algumas empresas, principalmente aquelas em estágios iniciais ou com orçamentos mais limitados.

Avantages

When I was on the customer support, it was perfect to speak with clients, so useful and huge to make everything they have.

Inconvénients

I think the big con is the pricing, it is so expensive. on the other side it is really really good to work with.

Avantages

Intercom allows real-time communication and multichannel messaging: email, app, social networks, in-app messages, all in one platform.

Inconvénients

On basic plans, automation and segmentation capabilities are limited. It requires time and effort to learn how to use all of its features effectively.

Avantages

This is a very easy software to deploy, it's as easy as building the messenger and copy and paste the code into Production. The interface is very easy to maneuver with building the Bots including a flow or a tile sequence, the reporting is ok.

Inconvénients

The reporting could be better, it's hard to translate some of the metrics in Intercom with industry standards. (First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting gets to be too much. The push of Ai and Resolution Bot isn't great, both of them are still in their infancy and you gotta go custom if you're going to build a Bot. Integrations with other systems - forget about it

Avantages

Intercom doesn't stop with just the basic functionality that you would expect from a customer service platform. It provides vastly more integrations like "Tours" which allows for hight acquisition rates and revenue.

Inconvénients

Intercom's price is comparable to its direct competitors but can get quite expensive when add-ons are added.

Avantages

We use it to get users that are navigating over the webpage

Inconvénients

The only con is that is very expensive, but works awesome

Avantages

A facilidade de uso e a capacidade de interagir com os clientes em tempo real, proporcionando um excelente atendimento.

Inconvénients

Às vezes, o sistema pode ser um pouco lento ao carregar grandes volumes de dados.

Avantages

El mejor descubrimiento para nuestra empresa. Lo utilizamos diariamente y tiene un sinfín de funcionalidades.

Inconvénients

Si bien está bien que sea de pago, no llegamos a utilizar algunas de sus funcionalidades por el alto costo que tienen.

Avantages

Intercom is absolutely great to use for customer support. Almost everything you would need from a CRM and customer support solution is available in Intercom.

Inconvénients

Intercom is beyond expensive, if you aren't a large company and cannot get a discount it is almost impossible to pay for and use.