ConnectWise ScreenConnect

Avantages

I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need.

It's also extremely fast and easy to update the agent on the endpoints.

Inconvénients

I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made.

I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support.

I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well.

There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet.

Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice.

Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky.

Avantages

la possibilita di lavorare su i pc senza dover andare per forza dal cliente

Inconvénients

Manca un controllo per la privacy servirebbe la possibilità di mettere una richiesta accesso prima di entrare.

Avantages

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

Inconvénients

more scripting support would be apprecaited

Avantages

1. Clients get a good experience when their ticket is resolved through ConnectWise.2. It's a new platform in the market even then it is getting good attention.3. Provides end to end encryption.

Inconvénients

1. Sometimes service providers are used for malicious use.2. A bit of professional UI which new users find difficult.

Avantages

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).

It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Inconvénients

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Avantages

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

Inconvénients

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

Avantages

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Inconvénients

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Alternatives envisagées 

RealVNC Connect et BeyondTrust Remote Support

Pourquoi choisir ConnectWise ScreenConnect 

The price point was way better and the overall functionality was a huge selling point.

Pourquoi passer à ConnectWise ScreenConnect

Having used some of the other products as well as Control, made this decision very straightforward. The overall functionality of the product for the price was the biggest selling point. Management thought I was joking when I showed them the 3 year cost of the software vs. the cost of some of the others in the mix. The decision was made there and then. Rollout took less than 48 hours (using GPO) to get all endpoints and servers added to the brand new environment. 100% would recommend for anyone sitting on the fence. We are currently using the cloud version and have not been disappointed with this product.

Avantages

I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options.

Inconvénients

They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software.

Avantages

It makes it simple to find solutions to problems fast and to collaborate on activities remotely. We are able to respond more quickly to the needs of our customers and satisfy all of their requirement’s thanks to ConnectWise Control. We are able to maintain complete command over everything, regardless of the conditions, thanks to ConnectWise Control. I really like the security protections that ConnectWise Control provides, especially the permission system, which enables us to more precisely control who has access to which devices. I appreciate that not only can we download applications and share files, but that this platform also makes it easier for us to converse fluidly while we are doing so.

Inconvénients

ConnectWise Control is user-friendly, lightweight, and has a speedy installation process. We not experience issues with the most fundamental features of the system very infrequently, especially when the internet connection is robust.

Avantages

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Inconvénients

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Avantages

What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.

Inconvénients

I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1.

Alternatives envisagées 

Splashtop et GoTo Meeting

Pourquoi choisir ConnectWise ScreenConnect 

Cost was rising and not getting some of the features we were requesting.

Logiciel antérieur 

TeamViewer Remote

Pourquoi passer à ConnectWise ScreenConnect

Did a trial and loved it!

Avantages

I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them.

I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise).

Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Inconvénients

When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

Avantages

Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.

Inconvénients

It was hard to use and support. Found free software they did most of these things more consistently.

Alternatives envisagées 

GoTo Connect

Pourquoi passer à ConnectWise ScreenConnect

Good sales pitch

Avantages

ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists.

I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients.

I particularly like the Support and Access features, the former being most suited to temporary support sessions, and the latter for effortless connection to clients on an ongoing as required basis. Access also allows client machine connections to be saved with Machine or user defined Specific value for machine name and additionally Organisation name, which simplifies the process of selecting the machine with the ability to save . A nifty feature built into Support allows for push installation of the Access agent, in the background, where ongoing support is deemed necessary. A handy Build Installer provides all possible machine connection build options.

Visual indicators show when Host and Client machines are connected to ConnectWise Control, which takes the guesswork out of knowing when your clients are online and have connected successfully.

Help and support features built right into the portal save time.

Another nifty feature is a visual record of clients running older versions of the support agent, complete with the ability to push the updated client out to affected machines.

Inconvénients

A software agent needs to be installed on machines before support sessions can be established, and while the process is straight-forward, the need for users to click on the installer after it has downloaded is missed by some users.

I also find that when switching between my local desktop and the remote desktop, at times the remote machine responses are not as expected. I simply press the command key (Mac) while highlighting the remote machine and this usually overcomes the issue, or disconnect and reconnect the session.

Avantages

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Inconvénients

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Avantages

As is usual with ConnectWise Control, the feature set for assisting our remote users seems unparalleled. Deployment of Access is as simple as MSI deployment and makes assisting our users faster and easier than with our previous solutions. The fact that much of the configuration (branding, client updating, etc.) can be done with plugins is also a huge improvement over the last time I used Control. It offers a lot of flexibility in configuration and makes what should be simple changes simple.

Inconvénients

The biggest, glaring issue with ConnectWise Control is that it is impossible to secure a static IP address using their cloud service. Their "solution" to this problem is to *buy the significantly more expensive on-premise product*. There is an ongoing problem with Connectwise Control and our firewall software that requires us to make a configuration change to our firewall monthly (whenever our instance updates to a new major version). The easiest (and lets be honest, the most common solution) to a problem like this is to set a static IP for the service instead of relying on DNS (which does not work for us, since Control appears to make its DNS queries over SSL and our firewall can only see the IP traffic). We were told by support that we should just update our firewall every time our IP changes and that it's impossible for them to provide static IP addresses because of the way their AWS infrastructure has been architected. This is a huge oversight that I believe Connectwise absolutely needs to fix.

Avantages

Control makes it easy to connect to our managed systems (via integration with CW Automate), as well as non-managed systems (through a web portal). As long as there is a decent network connection on the other end, we can connect reliably and take over the screen on the target workstation or server. There is also a "backstage mode" that we can utilize to check things out in a pinch, especially if the machine is already in use. The file transfer options are great and have been hugely beneficial. The ability to open a chat window and have a back and forth with the client is also really nice in certain circumstances where a phone call cannot occur.

Inconvénients

The "backstage mode" is a little limited, but there is a newer version in development / testing so that should continue to be an issue. Connecting to a Mac can be a bit of an adventure, but it seems to be a little more on the Apple security side than any direct fault of CW Control.

Avantages

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.

The cloud based option is extremely fast, with geo-location options for the nearest cloud location.

Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).

The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.

The system also allows remote management of Android devices, which we use to work on tablets at some customers.

Inconvénients

A peer-peer option would be nice for performance to local machines, but that's a minor thing.

The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.

Other than that we haven't experienced any issues or found anything that makes us consider any other option.

Avantages

We've hosted our on Control server and it is super easy to install and maintain.
Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems.
The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software.
The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen.
Through the web interface you can customize a number of things like icons, labels and branding.
Through the server config files you can customize a number of other settings.
You can create temporary sessions just for one-time remote support or install the program for on-demand remote access.
On-demand remote access can be organized in session groups for easier management and security
Users can be created and assigned to specific session groups.
Access and commands can be audited.
While a session is connected a time line is kept to help troubleshoot connectivity issues.

Inconvénients

The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate.

Avantages

It is always working. I have come to rely on this service. Setting up new workstations is a quick thing AND have the ability to support other workstations outside my network.

Inconvénients

It MAY be a bit clunky or difficult to get add-ons to work

Alternatives envisagées 

AnyDesk

Pourquoi choisir ConnectWise ScreenConnect 

ME is a bit clunky and Teamviewer is prohibitively expensive

Logiciel antérieur 

TeamViewer Remote et ManageEngine Endpoint Central

Pourquoi passer à ConnectWise ScreenConnect

Price and didn't need to remote into phones/tablets

Avantages

I really like the ease with which I can connect with my customer's machines. Also, their command center at the top middle of the screen sometimes gets in the way but can be moved around. That Command center has some impressive tools in it, more than most, and they are very useful. From the Managed Toolbox that you can completely customize with your own tools to the help box which lets you do Google searches without leaving the application. The chat feature works as expected but could be improved. And it's affordable.

Inconvénients

When you chat with a customer and sent the chat, it would be nice if the customer's chat window popped up on the customer's screen with your chat, instead of blinking on the Task Bar. I usually have to go to the customer's machine, click on the blinking ConnecWise Control icon to let the customer know that I have information or an answer for them.

Alternatives envisagées 

Splashtop

Pourquoi choisir ConnectWise ScreenConnect 

More features essentially the same price.

Logiciel antérieur 

TeamViewer Remote, Splashtop, GoTo Connect et Zoho Assist

Pourquoi passer à ConnectWise ScreenConnect

More features essentially the same price.

Avantages

ConnectWise Control has a straight forward pricing model, works extremely well both for remote tech as well as customer. Extremely easy to start a session as well as access a running session. With the Access Sessions (always running) option, you can add all your managed computers and quickly remote in. This is one of the first to support all major operating systems, including Windows, Linux, Mac, Android and iOS. This gives quick and easy access to all types of remote computers, no longer do you need to support multiple remote access tools to support your customer base.

Inconvénients

I only have two complaints, the pricing model although fair, can get out of control if you want to self host or if you need the higher tier plans. The auditing and reporting is something that has always been partially implemented and needs a good bit of work. Also the pricing model was recently changed to move some features to the higher priced tier, this brings consurn that this activity may continue forcing a high monthly rate to maintain the same feature set. Hopefully this isn't true.

Avantages

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Inconvénients

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Alternatives envisagées 

RemotePC, Splashtop et RealVNC Connect

Pourquoi passer à ConnectWise ScreenConnect

I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.

Avantages

There are so many ways CW Control integrates with CW applications - Control can be used from within a ticket 2 different ways - both of which the sessions are attached to the ticket for ease of access to the recording. You can access Control from Automate, or from a web browser and a unique URL. If you need to see the actual environment/set up of the workstation area for additional troubleshooting, such as where a UPS is plugged in or what is plugged into the UPS, you can even start a Control session using the user's camera on their mobile phone! what will they come up with next?!

Inconvénients

I honestly cannot say anything that I do not like about Control. CW is continually improving the product.

Avantages

Easy to install.
Chat option can be initiated from customer side and appear to technician.
Doesn't consume Internet resources or computer hardware.
Stability and doesn't face problems.
Admin console can be adjusted as I wany.
Can create groups and add devices to different groups.

Inconvénients

There is no chat sound...just a blue dot appear next to group and device.

Avantages

The remote access tool is robust and easy to configure and use. The interface has so many tools that I haven't even had time to try all of them, but each one I've tried has provided excellent functionality. Having several different ways to get a remote customer connected has just been awesome. I love the customization with my company's information. It is very competitively-priced, and they have not raised the price very much (if at all) in the several years I've been using it.

Inconvénients

I have had a few clients whose computers were so badly infected or corrupted that they couldn't get the software to install, but they could get Chrome Remote Desktop to install. I assume that the limited set of features in CRD and piggybacking on the Google Chrome installation that was already there helped in those situations. I think it has happened around five times in the hundreds of times I've tried to add a client in this way, so that's not a big problem.

Avantages

This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue.

Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Inconvénients

Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort.

Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

Avantages

Help desk management, Remote access management

Inconvénients

User interface needs to be improved and make its looks and feel more unique

Avantages

How easy it is to access other computers using Connectwise. It's really nice to run PowerShell scripts on it remotely as well using #!PS command before it. You can also segment groups so other people can only see their specific employees. What is also nice is installing updates for Connectwise remotely by using the reinstall command.

Inconvénients

It's a bit pricey compared to other alternatives that we looked at.

Alternatives envisagées 

ServiceNow Customer Service Management

Pourquoi passer à ConnectWise ScreenConnect

I felt for the price and features, Connectwise was the best alternative we could've choose. I still feel like it has been for 2+ years.

Avantages

ConnectWise Control is a seamless tool used for remote support. It allows IT support to connect to an end user device/Server without having to log the user or session out. meaning a user can report an issue and support personell can be on supporting in no time. There are also great file and clipboard sharing features. Along with unattended access to PowerShell and command line which can be useful for troubleshooting without impacting the users day.

Inconvénients

ConnectWise Control is a brilliant tool for remote support, the issue I have is it can become a security risk given users machines can be accessed and remotely managed with no acceptance of session from the end user.

Avantages

It is very good at job and project management. For jobs information is easily put in and can be escalated/passed to other employees in the company. The project management it can be used in conjunction with other PM software to ensure times are on track or if going over highlighted to management.

Inconvénients

It is a little clunky, lots of clicking to get to between areas you are required to got. It can quite often take up time just to put time entries in. Some work on the GUI interface would not go amiss.

Avantages

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Inconvénients

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Avantages

its ability to remotely connect really easy, this remote method works incredibly well.its fast too,unlike logmein or gotomeeting which can be very clunky and too busy with unnecessary controls. i love the feature of sending files and even folderswithout having to zip it.

Inconvénients

i dont have any cons to report, all functionality seems to be spot on consistent with all of our workflows and seemlessly integrated with our work model.

Avantages

ConnectWise Control was really the tool that helped me expand my skillset in Information Technology. It was the key factor in helping reduce the number of on-site visits needed by a technician. It was much easier and faster to be able to remote into a client PC and see the problem recreated, troubleshoot it and correct it in a few minutes, as opposed to driving 20-45 minutes away to do the same thing and then drive back. I enjoyed being able to use the many features included in this. Being able to send a reboot command, work in the background, block user input, and upload a pertinent fie to a client pc just made knocking tickets out in a timely manner a cinch. It also helped to know when a user was idle or gone for the day for those scheduled end of day tasks.

Inconvénients

The transfer options of getting a file/folder were sometimes picky. It seemed that it would take longer to upload a file to a client's computer by using the search and open function than it would to just drag a file/folder from my personal desktop over to the window with the client's desktop. It was inconsistent, picky at times, and just wasted so much time. You never knew which method would work better. When your business has strict SLA's, this kind of thing can kill that AND your performance record. Imagine losing your job because you didn't hit your numbers waiting on software to work...or not?

Avantages

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Inconvénients

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Avantages

Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there.

The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers.

Control includes multiple options for 2-factor auth which is a must these days for tools like this.

Inconvénients

The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.

Avantages

For the past 6 months or so the company i work for has switched to Connect Wise Control, we can connect to remote servers that are most of the time unattended without the need of a human being giving us access. Moreover Connect Wise Control has some of the best features; Remote Access, which lets me to access our clients' server anywhere, anytime, and any device, Remote Meetings, with Connect Wise Control i can create a meeting to invite attendees to talk about our company's software workflow, and so much more, and lastly, the security integrated with Connect Wise Control which i can added different levels of security to different users accessing our servers via Connect Wise Control. Also, regarding to security, the different levels of security that i can give are; Permission based, Consent based, open communication, and No Footprint, Mostly we use the Consent based permission where the user will log his or her name on accessing the servers.

Inconvénients

I Have not come across any issues with Connect Wise Control since i started using in the past six months.

Avantages

The best features are totally the remote support and ad-hoc session access that can be shared with multiple agents. I addition we lean heavily on the lightweight client for permanent access to servers over RDS.
Also ingrates well with Azure AD.

Inconvénients

The worst part, which is minor is the amount of customisation and branding.

Avantages

Price/value, Installs fast on my client's PCs, very configurable, works well with multiple monitors (now), faster than TeamViewer.

Inconvénients

Oh, that easy... The chat window is the absolute worst!

First of all ... If you go look at my chat logs you will see that I use it all day long, A LOT! Probably 200 messages a day maybe more for 2 years!

I wrote that type of chat system in 2002 with visual basic. It is not object-oriented and barely HTML friendly. I suggest you embrace one of the chat libraries standards. so you don't have to roll your own.

NUMBER ONE COMPLAINT
It needs the ability to change my message after I have submitted it. It is so frustrating to accidentally misspell something and have no way of fixing it.

When copying a prior message (to refere to It) your font is WHITE therefore if I paste it back into the chat window it is still white. (white on white!) Hello... How did the testing team miss this!

It needs to remember my partial chat (un-submitted) message, even after losing connection and reconnecting or exiting and rerunning the app.

It needs a search feature. (I know your code is only buffering back a short distance back, but at least search with the current buffer!) I can always scroll back further and further to expand my search.

It needs to have a spell checker, (Or instantiate a COM Control of IE, Chrome and the spell checker will magically work!)

Avantages

Ability to work from my home-office saving me travel time and expense. Ability to work on multiple clients simultaneously. Increased customer satisfaction by being able to respond to customer calls while they are on the phone and without the need for scheduling a site visit. Ability to host the server myself, providing me more value. Reasonable/flexible license pricing that fit my business model.

Inconvénients

Security configuration a little cryptic. Ability to create a signed installer package from the guest page unclear. (Admittedly, i haven't called into tech support but scanned through the knowledge base for answers)

Avantages

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Inconvénients

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

Alternatives envisagées 

TeamViewer Remote

Pourquoi passer à ConnectWise ScreenConnect

Ultimately, the price of ConnectWise Control was much more reasonable than other products that were evaluated while the product functionality was equal.

Avantages

Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.

The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.

Inconvénients

The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

Avantages

We find that it is much faster and far more convenient than typical RDP and other remote solutions that we have tried. Of the features we find to be the most useful is the file transfer feature (including the built-in toolbox), and the behind the scenes command prompt feature. We use the command prompt feature all the time as to not disturb the user while modifying the system. We support over 500 seats across 25+ customers at multiple sites and the software works great. We have the client installed on Windows, Linix, and Mac OS systems. We counton this software to avoid costly site visits, and it has never let us down.

Inconvénients

There isn't much to negatively say about this software. We run this software on a self-hosted server rather than cloud hosted by the vendor. As such, we are responsible for updating on our own. We had run into a few hiccups in the past when upgrading the software on the server, however, even with the issues, support was able to help us remedy.

Avantages

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Inconvénients

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

Alternatives envisagées 

ISL Light

Pourquoi passer à ConnectWise ScreenConnect

First of all the price and secondly the ease of set up.

Avantages

The quick ability for deployment. We needed an immediate solution when our company became remote during the pandemic and it's been a very beneficial tool.

Inconvénients

The installation process is sometimes a little finicky. We've occasionally had some issues when the service decides to not boot correctly and we have to re-install.

Avantages

ConnectWise Control is a great product for accessing my multiple computers from home, work, and anywhere I have an internet connection. I can even control a computer from my phone.
It makes helping my parents and tech support clients a breeze. It lessens the "what do you see?" questions I have to ask to try to visualize what is happening on their computer because I can see the screen.
The initial price may be high for some, but the annual cost to renew the license is very affordable.

Inconvénients

Initial set up on a self-hosted system was a challenge, but I figured it out.
Getting a user to install the client app on their side can be a bit challenging even as I try to talk them through the procedure. Chrome browser does not like the web app because I am still trying to figure out the SSL.

Avantages

The ConnectWise Control software allows our internal IT support to easily manage in house systems and Servers without requiring end user input. Our HelpDesk team uses ConnectWise Manage for our customers' systems and Control is a part of that software as well.

Inconvénients

We have yet to find an issue or complaint with using this software. Initially, we had to manually update the clients when new versions came out but now that the updates are automatic the software functions to our complete satisfaction.

Avantages

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Inconvénients

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

Alternatives envisagées 

AnyDesk

Pourquoi choisir ConnectWise ScreenConnect 

This product is less in price.

Logiciel antérieur 

TeamViewer Remote

Pourquoi passer à ConnectWise ScreenConnect

It has the best price.

Avantages

The implementation of ConnectWise combined with Azure Authention is very easily setup. Deployment of agents works out of the box.

Inconvénients

The MSI installer can be a bit annoying to deploy over GPO with a gold image.

Alternatives envisagées 

TeamViewer Remote

Pourquoi passer à ConnectWise ScreenConnect

Better support option for a better pricing

Avantages

Setup and deployment takes about 5 minutes if you know what you are doing. Pick a subdomain, download the msi, deploy via gpo, intune, etc.

For guest support, send a quick email, they click a link and presto!

The remote command line has saved my butt more than a few times!!

Inconvénients

The ONLY thing I have truly needed that isn't available is Remote File Transfer on the mobile apps. I have gotten to where I use the app almost 50% of the time