GoTo Connect

Avantages

On a mis en place cet outil pour prendre les appels quand on est hors du bureau et ça fonctionne plutôt bien ! C'est la fonctionnalité qu'on a le plus utilisé

Inconvénients

Parfois l'interface peut être un petit peu lente, mais c'est quand même assez rare donc ça reste un outil intuitif de manière globale

Avantages

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Inconvénients

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

Alternatives envisagées 

Pourquoi passer à GoTo Connect

Avantages

Goto Connect is always up. I have never had a problem in 5 years. The Web interface is great for everyday use. Sound quality is great. Also, I can easily switch from my actual phone to the web interface. Great feature is ability to TEXT from web interface. Also, the outgoing messages can by typed in and AI converts it to one of several voices. It works great. Can even put music in teh background.

Inconvénients

Original set up was very detailed. I am a small business and don't use most of the features. It feels like it is made for a large business. Not as much a con as a feature though. There was a lot of support from them for original set up.

Alternatives envisagées 

Pourquoi choisir GoTo Connect 

Pourquoi passer à GoTo Connect

Avantages

Having an app on my cell phone so I can answer a customer's call when away from my desk.

Inconvénients

Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Avantages

The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us.

Inconvénients

None that I can say because they are amazing.

Alternatives envisagées 

Pourquoi choisir GoTo Connect 

Pourquoi passer à GoTo Connect

Avantages

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Inconvénients

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Avantages

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Inconvénients

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Avantages

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Inconvénients

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Avantages

Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Inconvénients

Nothing to complain,it complies all it was purposed for.

Avantages

It was the best platform prior for webinars in past years.

Inconvénients

The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.

Avantages

It's simple to use, easy to collaborate with others to get them in the meeting.

Inconvénients

I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons.

Avantages

GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Inconvénients

While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.

Avantages

Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls

Inconvénients

We can’t record our calls for future reference which make this software a little tacky overall great experience

Avantages

mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface. however it challenged me first time but i had to go through the process and get things done

Inconvénients

There is no training guided for new users and this makes it hard for others

Avantages

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise.

Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active!

The service itself has been dependable and top quality with very clear audio and excellent usability.

Inconvénients

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Avantages

* Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality

Inconvénients

* Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

Avantages

Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Inconvénients

The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

Avantages

I think that the cost was the best part of this software, but as many say, you get what you pay for.

Inconvénients

I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use.

Avantages

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Inconvénients

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Avantages

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Inconvénients

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works!

If you need to ANY of the above, run screaming from this app and this company.

Avantages

It has features which are very useful.
1. Monitoring individual user time and calls
2. Complete lists of incoming and outgoing calls to particular numbers
3. The easy ability to change the ring group from the receptionist to all users
4. Regular service updates on service issues

Inconvénients

Nothing. It is exactly what we need and want

Avantages

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Inconvénients

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

Avantages

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Inconvénients

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

Avantages

Was fairly basic but when you have issues you're essentially on your own.

Inconvénients

Customer service was absolutely dreadful.
If you're starting to WFH, this is not the solution for you.

I spoke to a representative called, [SENSITIVE CONTENT HIDDEN]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately.

Avantages

Software phones, which allow access for your computer, no hard phone needed.
Dial Plans
Ability to change messages and turn phone on and off easily
Competitive
Available technical support

Inconvénients

Report features are not practical, too much analysis needed to use the information
Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call.