Zoho One

Avantages

A great ecosystem of apps centered around Zoho CRM.

It covers most of what a business needs to manage/automate.

It doesn't require much to make apps share/use each component's data.

Inconvénients

Zoho One doesn't include all Zoho's apps... the team is pushing more, but still, we are missing Zoho Commerce and Zoho Connect (external community) as part of the package.

Avantages

easy management tool;
panel with complete functionalities;
monitoring of users and staff;
gamification for the team.

Inconvénients

unfortunately I believe that the price per user ends up being very expensive. the e-mail templates are very 'plastered'.

Avantages

So many great options in Zoho one. They have a tool for everything. Having everything in one software channel simplifies a lot.

Inconvénients

Not all of the tools work super well, so we pick and choose which ones we'll use.

Avantages

By the time I left there was little left to like. Campaigns had restricted me from sending emails to a lot of my subscribers because they had accounts@ in their email address (I provide credit management services to the accounts teams and most of my clients use this as their email address).

Inconvénients

The Customer Services Is Poor.
The forms had very limited options for editing.
The annual subscription model.

The lack of access by support people( I had to by another zoho one licence for my accountant to access books FFS)

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi passer à Zoho One

At the time Zoho had a more comprehensive suite of tools. Turns out they were not all that useful in some cases.

Avantages

Amazing range of apps, functions, integration possibilities at top cost/benefit ratio. We use CRM, Projects, Sign, Vault, Assist and others. For any SME the true operating platform with adequate customization options. For large enterprise some of the products are adequate and also provide top in cost/benefit ratio, e.g. CRM. Support is quick and most often helpful. Other highlights include integration between apps, analytics capabilities, AI integration from OpenAI and the like.

Inconvénients

Some non-core apps are not fully mature in their functionality. A few apps also are copy-but-do-not-improve from other well known brands. This is a missed opportunity. In general, the UX is up-to-date but only in the top products reach top-notch UX. Compared to other app environments I hope the UX will be more tailored to the specific need of the users of those apps (versus trying to apply one UX concept accross all apps). The range of features is great, nothing to complain there!

Alternatives envisagées 

Odoo, Salesforce Sales Cloud, ServiceNow, monday.com et HubSpot CRM

Pourquoi choisir Zoho One 

User experience in Project Management, CRM and Pricing of those products

Pourquoi passer à Zoho One

Best in class for CRM and Project Management, best overall, best in cost/benefit

Avantages

There is not too much I like about Zoho. Not entirely sure if this is the fault of the software or how our team initially set up the software. I do like how easily you can put together dashboards for activity and other metrics for sales teams. I do like the timeline of actions that have taken place to an account, lead, or contact.

Inconvénients

The software itself feels old and outdated. Unfortunately, some of our current tech stack and tech stack we have been evaluating doesnt seamlessly integrate with Zoho.

When looking at all of your tasks on the tasks tab, when you want to select multiple tasks for batch updates, the click box is small and will open the task if you dont click precisely in the right spot.

In global organizations, adjusting denominations has its limitations in certain areas of the crm particularly with dashboards.

Avantages

Zoho One und speziell Zoho CRM hat eine Reihe von Funktionen, die es in anderen CRM Systemen erst im Hochpreisbogen Segment gibt. So erhält man Automationen, Trigger und Tools zu einem vernünftigen bezahlbaren Preis.

Inconvénients

Die User Experience und das Dashboard könnte grafisch und von der Benutzerführung verbessert werden.

Alternatives envisagées 

Pipedrive

Pourquoi choisir Zoho One 

Die Preispolitik von Hubspot zu einem höheren Paket war sehr hoch.

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Zoho One

Das Preis Leistungsverhältnis, die Automationen, Integrationsmöglichkeiten und die Flexibilität im Einsatz haben mich überzeugt.

Avantages

1) Constantly getting access to new and/or updated tools
2) One price point for full access to all the apps
3) Very easy to navigate from the One.Zoho.com website.

Inconvénients

1) Switching between products isn't always straightforward
2) Product integration could be improved
3) Generally speaking, while there is room for improvement, this is a really well rounded product.

Avantages

The integration of every single tool a company would need to run when it comes to software and zoho brings them all together in a single platform.

Inconvénients

The set up is very advanced. You have to have extensive coding knowledge or crm set up knowledge to be able to get zoho up and running to its full potential.

Avantages

The amount of software included which covers so many different business tasks, the different pricing structures to suit all sized businesses, the value and efficiency in managing so much software in one place.

Inconvénients

Pricing has recently gone up however the value for money is still brilliant compared to the alternatives and there is constant software development and support available.

Alternatives envisagées 

Dynamics 365

Pourquoi choisir Zoho One 

Far better value for money and encompassed a lot more functionality across the business

Logiciel antérieur 

Dynamics 365

Avantages

The CRM interface is very easy to use and is simple to teach our sales team. It also allows us to take plenty of notes and include all the information we need in each account.

Inconvénients

I still like Salesforce better but Zoho is very close.

Avantages

Zoho One packs a lot of bang for the price. With over 40 apps, you could effectively run your entire business with it. We've tried all of the significant all-in-one CRM systems, and I've yet to see another solution rivaling Zoho One regarding the number of apps you get with your subscription starting at just $45 per month.

Inconvénients

The thing that makes Zoho One attractive may also be its weakness. With so many apps to learn, it can be a bit overwhelming, The UI is not as well designed as some of the other solutions available. There is also a huge learning curve and I find myself spending lots of my time watching how-to videos and reading Zoho documentation. It's not a bad solution by far, but you will have to dedicate a significant amount of time, to wrapping your arms around how the different apps work together.

Alternatives envisagées 

ActiveCampaign, Salesforce Sales Cloud, Nimble et HubSpot CRM

Pourquoi passer à Zoho One

Feature and price.

Avantages

Everything (and I mean: everything!) you can imagine that you need for your business is integrated into ZOHO One. For every use case there is an app.

Inconvénients

First: the greatest pro is the biggest con. In the beginning you don´t know where to start because there are some many possibilities. You have to get a structured plan for yourself. Otherwise you will resign. Second: It´s not "the" ZOHO One App. There are about 50 apps you can use. You have to learn what apps are useful and what apps can be connected. Start with CRM as center of ZOHO one.

Avantages

The cost compared to all other solutions ade this a no-brainer. The fact that all enterprise level tools were made available at teh cost of most other CRMs was perfect.

Inconvénients

The configuration of the HR portal was a little more complicated but not mission critical for us.

Alternatives envisagées 

Pipedrive et SugarCRM

Pourquoi passer à Zoho One

Cost and range of tools included made for an easy decision.

Avantages

Zoho makes reporting and customizing dashboards quick and easy. We can visualize the information most helpful to make business decisions.

Inconvénients

I don't have any complaints currently about Zoho One

Avantages

It is great if you start from scratch and develop your business processes in Zoho one.
There are tools in place for many departments and functionality is enormous, many tools and environments overlap and can be instantly synced.

Inconvénients

If you have to go out of the way of the Zoho structure then the environment is tough to manipulate and requires things to go manual in many cases or creates necessity for a lot of background scripts.

Avantages

Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth.

Inconvénients

Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it.

Avantages

IT IS CHEAP, that is its only redeeming quality

Inconvénients

It is nearly impossible to fulfill the basic function of a CRM to contact your accounts!

Avantages

So easy to use and looks so professional

Inconvénients

It's almost perfect. I definitely recommend it to everyone

Avantages

It was fast to deploy, easy to use, and very cost effective!

Inconvénients

No group linking to SSO is currently available

Avantages

Integração com todos os outros apps do ecossistema, utilização pratica e completa, com alta possibilidade de personalização de campos e desenvolvimento de automações internas.

Inconvénients

Possui um suporte um tanto quanto difícil, os campos personalizareis ou alguma alteração não disponível no modelo de utilização tem de passar pela mão de desenvolvedores parceiros . Não é simples de criar algumas automações mais complexas.

Avantages

I really like the fact there are much different software within Zoho one. You have 1 software for your every need and it will cost you less to take Zoho one than taking all those software individually. Every piece of software can integrate with one another.

Inconvénients

There is a need to dedicate time to understand how everything works and to connect everything. You need to do things right to avoid building something complicated.

Avantages

All-in-One Software mit grossartigem CRM.

Inconvénients

Das meiste ist nur auf Englisch verfügbar. Wenn es komplex wird, hätte ich die Instruktionen lieber auf Deutsch.

Avantages

Products integrate well but in some cases too well. Easily accessable from mobile or laptop.

Inconvénients

Customer service is terrible. I cancelled the support because I wasnt going to pay for something I wasnt getting. If yu have an issue, you are best trying to sort it out yourself as the people who are (not) there to assist you, have no clue whatsoever. There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you should send an email to . . . .Only buy this if you are prepared to handle the issues yourself.Service should take 3 hours, but getting a "non" reply in a week would be good. e.g. "I cannot log in", a week later - [sensitive content hidden]

Avantages

Its great for the price for a single user. If you have alot of employees costs adds up. Comes with alot of features and products

Inconvénients

105/month for flexible plan is steep. Reg is 45/mo if adding all users, so flexible would be better around 75. Accounting package needs to manage multiple companies. This is the biggest bit fall. The regular paid version allows it so why not the one included with One?

Avantages

Tiene muchas integraciones esenciales lo quepermite tener un poderosa herramienta de administración

Inconvénients

algunas utilidades son algo limitadas y no escalables a largo plazo

Alternatives envisagées 

Odoo

Pourquoi passer à Zoho One

La facilidad de manejar las herramientas, es relativamente rápida la curva de aprendizaje de sus funciones y su precio accesible.

Avantages

I like the fact that so many options are included in the one monthly price

Inconvénients

Client services takes a few days at the minimum for routine inquiries.

Alternatives envisagées 

Google Workspace

Logiciel antérieur 

Google Workspace

Avantages

Great functionalities, comparably easy and thus, fast to set up. Everything in one platform under one transparent license. Perfect as a single all-in-one software for small and mid-size companies and organizations.
Availability super high, hosting and updates very smoothely.

Inconvénients

As ZOHO develops fast, sometimes there are overlappings between apps.

Avantages

A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value.
All the apps a business needs in a single platform
Easy to administer
User friendly screens (mostly)

Inconvénients

Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps.

Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products.

Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.

Alternatives envisagées 

Salesforce Sales Cloud, SugarCRM, Xero et HubSpot CRM

Pourquoi choisir Zoho One 

Price. Zoho is way cheaper and much better suited for small businesses

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à Zoho One

Perceived value vs price & functionality.

Avantages

We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems.

Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them.

All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too.

And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

Inconvénients

The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

Alternatives envisagées 

Insightly, QuickBooks Desktop, Airtable, Salesforce Sales Cloud, QuickBooks Online et HubSpot CRM

Pourquoi passer à Zoho One

We actually tried all of these products, but none of them offered everything we needed or were designed around business processes that didn't align with our own. Zoho One allowed us to do that: Customize the way the software worked for us rather than having to design our business around the limits of the software.

Avantages

Honestly, where do I start? You literally get access to around 40 enterprise level versions of applications from a company that has been around for 20 years There is the saying that if it sounds too good to be true, it probably is. But this isn't too good to be true. It's actually true. I wanted to switch to Zoho Books and Zoho CRM, and found that for the same cost, I could get ALL the Zoho apps. It blew my mind and was an instant buy.

You get a super-powered CRM, bookkeeping, email campaign management, social media management, live chat, help desk, website builder, website testing tool, Zoho Flow (a superior alternative to Zapier), a full project management app, the best invoicing I've seen, and on and on and on. Zoho One has everything. There is no way I can give all the pros in this space. It's absolutely amazing.

Inconvénients

The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing.

I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect.

Avantages

I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne.

Inconvénients

It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience.

Avantages

I love that Zoho is constantly evolving and adding new functionality to its software.

Inconvénients

The customer support is horrible. Most people you speak with have no experience with the software and cannot answer the most basic questions. Sometimes they even make up answers to get off the phone. It is actually absurd how bad the service is.

Avantages

Gives insights and a project based dashboard for all tasks and billables

Inconvénients

A feature to choose a less cluttered UI or a more comfortable space would be a great addition to this platform

Alternatives envisagées 

Asana

Pourquoi choisir Zoho One 

Zoho offered more apps to integrate

Logiciel antérieur 

Trello

Pourquoi passer à Zoho One

Zoho has more app integrations and a larger suite on offer

Avantages

Me encanta que puedas cubrir todas las necesidades de tu empresa con un mismo software, es decir, que dispone de una herramienta específica para todo lo que puedas necesitar. Desde mi punto de vista, creo que no hay otra herramienta de este estilo que la supere.

Inconvénients

No es barato, pero si quieres que tu empresa tenga éxito, saber cuáles son tus puntos fuertes y en lo que estás fallando, merece la pena. La variedad que ofrece es tal que al principio puedes encontrarte un poco perdido y saturado. Lo ideal es que alguien con conocimientos globales analice tu empresa y te implemente aquellas herramientas que crea que te van a ser de más utilidad.

Avantages

I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read!

Inconvénients

The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address. I can understand the reason because of the low price, why they want every user to have their own login. For us, we may have several team members servicing one client. It is not cost effective for us to purchase several seats to service one client. Also, customer service is not always the greatest.

Avantages

It seems they have everything in one, and all integrated. When I was looking for each piece, their name kept popping up as in the top choices for each product... especially social media.

Inconvénients

Reporting for accounting was not up to what I am used to. They have a lot of reports, but they aren't very customizable. You basically get what they provide, which is still a lot! I also kept running into a few bugs. And many people have feature suggestions. So it seems like their low price is reflective of this.

Avantages

With Zoho One you really receives everything to run a company. It's very nice to have everything at the same place. And the integration between the various tools they have are superb. If you're like me, a bit technical, it's really nice that you can customise you company's workflow (Zoho Flow) and even develop internal applications easily (Zoho Creator).

Inconvénients

It can be a bit overwelming with att tools and options in the beginning.

Avantages

Lo que mas me ha gustado es que se pueden incluir hasta más de 40 aplicaciones de Zoho.Es accesible desde cualquier dispositivo con conexión a Internet, lo que permite a los empleados trabajar desde cualquier lugar.Y muchas tareas y procesos pueden ser automatizados, lo que ahorra tiempo y esfuerzo.

Inconvénients

De momento no tengo ninguna queja de la herramienta, ya que el manejo de la misma me parece fácil.

Avantages

I get more "bang for my buck" by using Zoho One than if I subscribed individually to the various Zoho Apps that I use. It is also useful to go to one dashboard for these apps, which I can arrange in a way that suits me, to manage the apps.

Inconvénients

Nothing that I can think of at this time.

Avantages

Zoho one is amazing complete business platform to run business smoothly and easy.
integration between apps make work done fast and easy.
using zoho desk help support team mange their tickets from different sources easily and save communication between customers and support.
CRM is great tool to mange sales process with artificial intelligent help and log all of activities
and manage pipeline .
zoho people mange all hr tasks which make easy to track employee attendance and leaves and so much more.
with workdrive it replace google drive

Inconvénients

All Apps are integrated and they make fast improvement

Avantages

applications capabilities, functionalities and technical support are second to none! They always follow-up when required.

Inconvénients

Too many tools and all are very valuable!! If you enticed or want to become an expert in one their applications, they make it too easy which can become a time distraction.

Avantages

Integrated applications - eg CRM to electronic signature, etc. etc. VERY easy to set up flows - if something happens in one module - make an entry into another module.Easily customize to meet your needs - fields, applications, etc. etc.Workflows save time/effort and are very easy to create

Inconvénients

Hard to come up with a con - I would have said in the Meeting (zoom like) software not having the blurred background was the biggest con - but they recently added that.

Avantages

Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products!

Inconvénients

Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.

Avantages

The capabilities of the suite of products is unmatched! The price is what really blew me away.

Inconvénients

no cons. Its great software for a super affordable price.

Avantages

Zoho one provide many solution at one platform which an business need. I like all platforms like zoho crm, zoho invoice and Bill management, inventory management and many more.

Inconvénients

Managing ledger is bit confusing. Sometimes is getting very slow while receiving mail and managing tickets.

Avantages

The Swiss Army knife for any business - they understand and want to help the SMB market play like Fortune 100 company. From CRM, Web sites, Email marketing, Chat, Accounting, Business Expenses tracking the list goes on and for only $30/user (note everyone in the company needs to be enrolled) - there is no way in this industry can compete. There may be better products when compared on a one-to-one basis but the suite? Impossible to compete.

Inconvénients

It's evolving and sometimes the interfaces may not be as sweet as other competing SaaS players in the marketplace.

Avantages

Zoho One is THE all encompassing business software that a company of any size can use. It's ultimate goal is to streamline everything for you so you don't have to use multiple vendors/softwares/subscriptions to perform your daily business tasks. It has so many apps and features, we're still learning and experimenting with it even after over a year of use!

Inconvénients

The layout, workflow, and wording within some of the apps can be a little confusing because it may not align with the terminology your company understands.

Avantages

I love that I can get access to over 40+ options and products for the product of one. It is easy, convenient, affordable, effective. I love it.

Inconvénients

Sometimes it is hard to know which product you are working with since there are so many options.

Avantages

Comprehensive suite of applications all included for the one monthly fee.
Professional and customisable user interface.

Inconvénients

Moderate learning curve.
Settings and administration functions are hidden in various locations.