Fusion

Avantages

The customer service is excellent. It is also very user friendly and intuitive.

Inconvénients

The price for any additional providers, even if they only work part time and that the price for using the custom intake forms is per provider which really adds up.

Avantages

Organization of client information. Communication with team across professionals. Data being accessible with graphs.

Inconvénients

Not knowing who inputs appointments when cancelled or moved.

Avantages

The automated submission of claims, as it has significantly reduced the time I have to spend on insurance claims.

Inconvénients

Price, it’s more expensive than other EMRs that are geared towards speech therapists.

Alternatives envisagées 

Pourquoi passer à Fusion

Avantages

I really appreciate Fusion's customer service team. They are always very helpful and kind.

Inconvénients

I don't like that Fusion doesn't have an option to set up automatic payments. Manually entering automatic payments is very time consuming and inconvenient. I also wish the primary EOBs that are not paid would attach to the secondary claims. All of these claims have to be sent by paper claim which is also very time consuming and seems like a basic service that should be handled by the Fusion system.

Avantages

Ease of access and transitioning staff onto use.

Inconvénients

Lack of an easily accessible audit trail on a variety of things.
As a clinic director the things I have the biggest issue with are related to scheduling/rescheduling appointments and addition of information to accounts/charts. We have difficulty from a financial standpoint getting our accounting to match the documentation and reports we get from Fusion however I have minimal experience with that end to speak in an education fashion about the difficulties our accountant has

Avantages

It is very user friendly for front desk and therapist. We can easily navigate schedule, profiles, and charge copays.

Inconvénients

It could use some work with allowing individual message alerts be sent to certain families vs having to chose 24 or 4 hour alerts to be sent to all. Billing can also improve when there are more than one insurance plan the patient may have so we don't have to enter duplicate accounts.

Avantages

I like the layout of the program. The tabs along the side in the chart is very helpful.

Inconvénients

It takes too many steps to complete appointment scheduling. When you are inside of the client's appointment screen you have to add the name again. Also if you forget to add the therapist name you do not have an option to do it from that screen. You must exit. It should also be an option to add from a already existing time scroll instead of having to manually input the time. These fixes would improve on time management. You may also want to consider adding a portal tab to the side bar inside the patient chart. It would also be wonder to be able to move the providers name around on the front board.

Avantages

I appreciate the scheduling aspect of the platform. I think that it is very user-friendly.

Inconvénients

I think the ancillary components could be better. Reminders are generic and do not allow for confirming or canceling. Also, I think that the Customer Service offered during the transition period isn't very easy to access. There is a lot of directing to the web-based education when a simple walk-thru would be easier, especially for an entire practice, to understand the flow of Fusion.

Avantages

I appreciate the appearance and the fact that it is very user-friendly overall

Inconvénients

I would prefer being able to independently customize more of the evaluation report templates to more accurately include the things I assess for

Avantages

Having access for all therapist on one site and billing straight from the site. I like the ability to complete a POC easily and fax straight from site.

Inconvénients

No auto correct for typing like other programs to correct simple typing errors.
When typing a progress note using the standardize test scores, the scores do not carry over to the plan of care sent to the doctor. Therefore, I have to type the scores in again. We have contacted fusion about this.

Avantages

It is easy to use. I like that administrators can control what features are available to clinicians. For example, my last clinic we were able to cancel appointments and add them (i.e. more administrative work), but at my current clinic, we do not have that option, creating a more streamline space for admin team only.

Inconvénients

I think Fusion is pretty easy to navigate. I do not have concerns about Fusion, except the occasional "system down" frustration.

Avantages

Ease of documentation for therapists and good process from therapist signature through claim processing.

Inconvénients

I do not find insight reports regarding finance and AR to be accurate. This makes it very difficult to ensure we are accurately and timely paid for services rendered. Also, because we can not load our fee schedules into the system, it takes extra work to balance and post payments.

Avantages

Ease of calendar and drop downs. Evaluations are straight forward.

Inconvénients

The new case part. It makes it difficult to switch schedules if filling in. It also makes no sense as an OT I shouldn’t be allowed to comment on another disciplines notes.

Avantages

I like the ease of being able to use it. It is a very straight forward product that does not have a huge learning curve.

Inconvénients

I wish there was a way to auto send invoices to families versus having to send them individually.

Avantages

Ease of user access. It's convenient for therapist users. Very easy to navigate

Inconvénients

Limited reporting functionality. A lot of the reports are only usable with the full billing plan

Avantages

It’s very user friendly. I can write my evaluation reports or SOAP notes quickly. I love the ability to fax a PHI document to another professional. It helps me stay organized and keeps track of expiration dates and visits.

Inconvénients

The inability to add coworkers to existing messages. Instead, you have to start a new message.

Avantages

I have been using Fusion for several years now and it is easy, clear, and inclusive for most of the things we use it for.

Inconvénients

I wish there was a biographical section for the eval report and the progress notes.

Avantages

Build with speech/OT/PT in mind! Very easy to use. The integrated billing system is integral to our clinic's billing and revenue.

Inconvénients

Costly, would like to see certain features added such as the ability to add a credit card without charging the card, ability to label contact names, track revenue better, to name a few.

Avantages

It is very straight forward to use. I can see the other therapist's schedules which really helps at our facility so that I can see if I am taking my client back to their parent in the waiting room or to their next therapist (occupational or physical therapist). It is very easy to write notes, see notes/documents uploaded to each client's file, etc.

Inconvénients

It makes you change your password very frequently. Although this is annoying, I'm sure it is good for HIPAA privacy reasons.

Avantages

I like fusion because it is very user friendly and easy to use.

Inconvénients

Crashes and pull forward entire note vs specific goals only

Avantages

Accessibility when scheduling, documentation, customer service, overall navigation of Fusion. I enjoy the simplicity. Even error message are friendly and personable.

Inconvénients

I wish there was a way to easily access missed visits, or an easier way to generate missed visit count, besides looking in their “auth dates” and manually counting how many missed visits.

Avantages

User Friendly. Customized for Pediatrics. Great customer support.

Inconvénients

Wish we could add templates for letters of medical necessity.
Would be nice to have AI scribe options to speed up documentation built into the system

Avantages

Ease of report writing, quick phrases, preloaded assessments

Inconvénients

It can sometimes be glitchy and slow. It is frequently 'down' and we have to wait to use it

Avantages

How so much data is available in one place.

Inconvénients

There should be some sort of auto save function. Many times I’ve accidentally backed out of the current note I’m working on and lost all the data.

Avantages

I like the ease of uploading documents and writing notes

Inconvénients

There are a couple things I would like to have: for instance I would like a place to keep track of yearly Plans of Care (POC) necessary for our government agency for disabled people and to be able to filter it out so we can know monthly who needs a new POC for the year.

Avantages

consistency. Aside from a few exceptions, it works constantly and fluidly.

Inconvénients

Not user friendly. Takes people a long time to learn and figure out.

Avantages

Simple learning curve for therapists who do not have much experience/are newer to practicing.

Inconvénients

Too simple; double documentation (i.e. a daily note with every progress, eval, discharge), no minimize button.

Avantages

Reminders, easy to use and fill in daily notes, dot phrases, and alerts that pop up on your screen when cancellations and check ins occur

Inconvénients

I don't like that you must change the password so frequently, as it makes it difficult to remember. I also would appreciate having birthday notifications/alerts when a child is seen the week of or day of. Maybe you can make a balloon next to their appointment.

Avantages

It is easy to figure out and has an intuitive set up that is not overwhelming.

Inconvénients

The progress notes and re-assessments require that you transfer goal progress from daily notes onto those notes, instead of having a way to carry them forward the way you do no daily notes.

Avantages

Fusion is SO user friendly! It makes appointments, notes, goal tracking, and every part of documentation easy to use. Fusion is easy to navigate and easy to learn. My entire staff loves Fusion!

Inconvénients

Tracking progress notes that are different frequencies can be challenging. I know Fusion has the capabilities to perform this however it hasn't quite worked out for me.

Avantages

Scheduling the clients and submitting claims is easy.

Inconvénients

The part time employees have the same rate as full time employees. It cost extra money to send text and forms after already a high price to use Fusion with as many therapists we have.

Avantages

Easy to use and train new employees on. User friendly

Inconvénients

More flexibility with the template for the therapists.

Alternatives envisagées 

Pourquoi choisir Fusion 

Pourquoi passer à Fusion

Avantages

When documenting evaluations, there is an opportunity to both use a drop down menu for quick and easy documenting, and sections that allow therapist to document using own words.

Inconvénients

Customer service and "pending" daily notes. I have 6 daily notes from [sensitive content hidden] still sitting in my "pending" list that cannot be reclaimed or signed. I have reached out to customer service several times regarding the issue. No one ever reached out to me with progress of issue; I had to initiate contact in order to receive an update. I was then given a response that the issue was not fixed. This particular correspondence occurred at least 4 times, with no resolution. As of [sensitive content hidden], I still have x6 daily notes from 2023 that cannot be signed.

Avantages

I have enjoyed the accurate reports, insights, ERAs and how accurate they have been making our billing processes much more effective and timley.

Inconvénients

Does not have all the reports or stats at my fingertips-we can and have reached out to support and had reports created for us based on our specific needs.

Avantages

Fusion has an easy to use interface. It is easy to write notes and daily scheduling.

Inconvénients

If I could add one feature, it would be the ability to charge those the processing fee when using a credit card to pay their invoice.

Alternatives envisagées 

Pourquoi passer à Fusion

Avantages

The EMR side for therapists is friendly and functional

Inconvénients

The billing side is not very user friendly and allows you to manipulate data.

Avantages

I love that Fusion is so user-friendly and makes it easy to access documentation for multiple disciplines.

Inconvénients

One problem I've had is that sometimes a note will randomly get kicked back after I have signed off on it and the data has been deleted. It doesn't happen often, but is odd when it does. Additionally, once I archive or discharge a goal, it still appears on the client's daily note, which makes it difficult to tell what goals are still relevant if multiple therapists are treating the same client.

Avantages

The documentation software is very flexible and manageable as a treating clinician.

Inconvénients

Lack of integration with our ABA services. Also, it is an expensive service as you pay per therapist on the service.

Avantages

The accessibility it’s much more convenient than traditional note sites

Inconvénients

Occasional visual glitches for example sometimes the wrong client pops up and you have to readjust/fix after clicking

Avantages

I like how nice the reports look and how well intake forms input into the client portal area. I love the billing side and being able to create invoices and make payments with ease.

Inconvénients

That the note templates are not customizable. For our clinician working with 2-5 year olds who are autistic we need to use specific areas that just don't need all the drop downs and section you have set. We make ti work but it would be easier if we could customize. Also quickphrases should be able to be added from documents by all roles.

Alternatives envisagées 

Pourquoi passer à Fusion

Avantages

I like that the system is easy to use and things are written in language that is understandable and free of jargon. I appreciate that the documentation, scheduling, and billing is all in one spot.

Inconvénients

I don't like there are separate documents for re-assessments and initial evaluations, as my company does not use them and they seem superfluous. But I'm not sure if it's a feature that can be turned off and we haven't done so yet.

Avantages

The scheduling calendar, the auto reminder for parents, the charting/notes template and the chat feature.

Inconvénients

1. The inability to share reports more than once.
2. The inability to add a table to a report template.
3. The goal criteria does not show up in the final goal/report. You put it in the goal section but it does show up in that way.

Avantages

communicating with doctors and parents through the portal.

Inconvénients

Not being able to put in an upcoming authorization and having to wait.

Avantages

Scheduling patients on Fusion is quick and easy to do and the process of checking patients in or marking them absent, even if it's last minute or needs to be changed, is easy too.

Inconvénients

Occasionally Fusion takes a minute when you hover over the appointment and if you have access to multiple therapist's schedules, it can be easy to accidentally mark the wrong patient.

Avantages

It's ease of use and extremely functional nature.

Inconvénients

Sometimes pulling reports can be difficult and it can be hard to pull the exact report you need.

Avantages

I like that Fusion keeps track of my outstanding and completed daily notes. It gives me reminders of dues dates for progress reports and annual re-evaluations. The calendar is easy to use and super helpful in keeping me organized. The clients report that the reminders are an effective tool for keeping everybody on time/ track.

Inconvénients

When I'm writing an assessment, I often go out to the preview mode so I can see all that I've written. I don't have any major complaints. I like it better than the last system we used.

Avantages

The way i can get around the program without getting kicked out

Inconvénients

Maybe a note section on calendar. Maybe make the print out portion for larger note area

Avantages

. Cloud-Based Accessibility
Access patient records from anywhere with an internet connection.
No need for on-premise servers, reducing IT costs.
2. User-Friendly Interface
Intuitive design makes it easier for healthcare providers to navigate.
Customizable dashboards improve workflow efficiency.

Inconvénients

no option to modify/add/utilize "add from last" in some areas of docs which is slow

Avantages

I like most the flexibility of the program. I like that I am able to add/remove as much as I would like.

Inconvénients

I don't like that when I hover over some of the goals to see the progress that it does not show me the information/data from that date. Fusion used to allow me to do this if I clicked on the date when previewing the goal data, however, in the most recent update this was taken away. I also wish I could check in my own patients and see my co-workers schedules.

Avantages

I like the overall structure and ease of Fusion to help with daily tasks and organization in the workplace.

Inconvénients

Ease of use on the phone, can’t see multiple users at once on iphone