Fusion

Avantages

The ease and efficiency to use. We also love the fact that we can get a hold of someone to help in a timely manner.

Inconvénients

That we can’t attach notes to claims for a couple insurance companies

Avantages

Overall insurance billing is easy to navigate and registration is also easy to use.

Inconvénients

No option to add a pay to address which add extra work for paper claims and statement processing extra work to add that manually.

The patient statement process needs to be completely overhauled.

There needs to be options to term previous insurance policies in case older claims need to be refiled.

Avantages

I like that it is very easy to access and get straight to the point .

Inconvénients

I dislike how it does not give parents the notice if there is a make up schedule the day prior . They shouldn't have to wait the 24 hours to receive it . Also feel like parents should be able to cancel there appointment on there.

Avantages

User friendly interface, intuitive for therapists

Inconvénients

I don't like that they started charging for text reminders when that was included when we signed up. There are small things that have been recommended in the forum related to billing and appointments that would make things easier for users.

Alternatives envisagées 

Pourquoi choisir Fusion 

Pourquoi passer à Fusion

Avantages

The staff is more helpful than our previous EMR. The layout is user friendly and makes sense to use, once you learn where things are. It is nice to have some features we can adjust to our group/company!

Inconvénients

The Transfer over was a bit rocky and we are still getting our ERAs to Fusion figured out and getting our patient portal working has. I am sad you don't have someone we can talk to after 5 any more. There is one tech that talks fast and is difficult to understand

Avantages

goals in session noted
home programming is both pictures and words

Inconvénients

Inability to make any changes. Even when reaching out about concerns minimal changes occur to improve documentation.

Alternatives envisagées 

Pourquoi passer à Fusion

Avantages

Easy to pull over notes and keep multidisciplinary documentation into one area. Having an option to create quick phrases also makes daily documentation more efficient.

Inconvénients

Unable to create customized evaluation templates for specific insurances

Avantages

It's easy for new staff to learn how to use it. Being set up specifically for pediatric clinics makes it superior to those for adults/peds because the templates are only for your specific population of patients.

Inconvénients

The filters for making reports are not user friendly. I do not the new 'case' option because it gives more steps to scheduling. I often can't get legacy reports to run and have given up.

Avantages

The Ease of use and the support from
Staff by phone and virtual.

Inconvénients

It still has areas that could be improved for efficiency as a therapist for billing and evaluation write ups

Avantages

The cost is more realistic than other EMRs we have used. Customer service is great and responsive.

Inconvénients

I wish there were more reports or more ways to view the data I want.

Avantages

Fusion is intuitive and easy to use. Our team members enjoy the simplicity and ease of the product.

Inconvénients

The ability to lock a time stamp so that we have record of when a note was made or edited.

Avantages

The pull forward button is invaluable and I like the use of separate cases for treatment plans. I love the goal tracking as well. And I. like the color customization options.

Inconvénients

I do not like how rigid the templates are. I wish I could either make my own template or just have a text box to type in mym thoughts. For example I do not enjoy the "gait" template at all. I find it clunky and even if I fill it out, I find I still do not have a clear picture of what he gait looks like. I just use the text box at the end, then there is all this unused or confusing blank spaces for information. Please let me customize notes and evals more. That would make this platform so much easier. Please.

Avantages

I like that it is a pretty easy and user friendly system. I like that it has lots of options already available.

Inconvénients

The amount of options actually can make it a little harder to navigate and narrow down what you like. It takes a lot of time. I often end up sort of generating my own template in areas because the preloaded options can be time consuming to complete.

Avantages

That it caters towards pediatrics. Second which is right up there with the first is the technical support that we are able to receive. It went through a little bit of turbulence a few years ago, however, it appears to be very good now.

Inconvénients

The fact that enhancement ideas are submitted and then voted upon by users. I would like to review what other people are thinking about and either vote yes or no to them, however, I do not have that type of time. I think that it is better for the programmers and business specialists to consider what enhancements to engage with.

Avantages

The simplicity of the submitting the claims.

Inconvénients

Not enough billing options, specifically for credit card detailed information. Some families like to have more than 1 payment option on their account and its hard to keep track of which payment to run if we can't put notes next to the payment line.

Avantages

I like how it gives our clinic a sense of security in our organization and allows for therapy coverage across practitioners with the ease of pulling up information.

Inconvénients

The ability to open multiple windows at once such as a daily note and a progress note I am working on. This would make documenting quarterly and yearly documents as well as billing way easier and less time consuming.

Avantages

The easy way to navigate to the areas that I need to work in; the format of the pages, and the immediate response from customer service when I am experiencing an issue with something.

Inconvénients

I really haven't experiences any cons at this point.

Avantages

Documentation and generally easy to use. Easy to keep track of notes and visits.

Inconvénients

Doesn't let us customize evaluation and add photos. Can't write a multidisciplinary evaluation. Also we have 6 clinics in our practice and some clients go to multiple clinics. It would be helpful if appointment reminders included a location.

Avantages

Fusion’s user friendly interface is easier to use than other programs my clinic has used previously. You don’t need to be a tech wiz to figure it out!

Inconvénients

There is a lack of customization features

Avantages

That i can pull forward previous notes and the ability to easily access each of my clients with the side bar

Inconvénients

it always makes me change my password and I have now run out of password variations and it increases my likely hood of forgetting my password and getting locked out

Avantages

The simplicity of Fusion when it comes to scheduling, knowing where client files and important information is located and the ability to navigate the site without difficulty. I’ve used Fusiin for years now and it has been a game changer!

Inconvénients

It can be costly for small businesses. As a small business owner myself, trying to run a business efficiently requires an organized platform like Fusion to keep things organized. It can get expensive when submitting claims and when utilizing features that can be useful.

Avantages

The ease of having everything in one platform.

Inconvénients

For certain billing situations such as refunding payments, the process is more challenging. Additionally when working with remittances, when you have to balance the accounts is more difficult.

Avantages

It is intuitive, user friendly and has GREAT support. I can always reach someone if I need assistance.

Inconvénients

It has room to grow in Insights and reporting. I cannot track the metrics I want to track. Therapists are happy. It is frustrating as a business owner.

Avantages

Moving through different screens and documents is quick and seamless. Faxing directly from the website is helpful. Signing off on assistant documents is quick and easy. Quick phrases make documenting quicker and easier.

Inconvénients

The schedule can be a little tricky because it is easy to bump a time slot accidentally and sometimes the information gets in the way when you move the cursor and hover over a scheduled patient. It would be nice to be able to have more than one screen up at a time, such as the patient card at the same time as a daily note.

Avantages

Goals forward to notes.
Can carry over progress notes, re-evals, etc.
dot phrases
easy to move around in it

Inconvénients

Would like to be able to look in a chart while writing a note
Not all of the boxes are seeable in the evaluation template - it would be great if they all could be
Would be nice to be able to fax eval when done instead of having to go back to the chart to do it
Would like to be able to duplicate charts for siblings

Avantages

Very easy to use, not overly complicated but also has a lot to offer for features.

Inconvénients

The reports. They seem to either be inaccurate or not able to pull a report on the data we need. This is most unfortunate because the reports is the main reason we switched the Fusion.
Also, the lack of updating testing materials is difficult for our therapists.

Avantages

- Easy to modify schedules
- Direct messaging to patients
- Organization of documents by type
- Documentation reminders

Inconvénients

Difficulty with modifying reminders. Some automated reminders aren't applicable to every patient, yet I'm unable to remove them from my list.

Avantages

It’s nice to be able to pull forward the previous notes every week and adjust, it’s nice to have billing connected to the notes, it is fast to sign on and does not have times where the system was shut down like our previous EMR. It is nice to be able to see other therapists schedules .

Inconvénients

Having to change the password so often, that there isn’t a way for the new goals at each reassessment to automatically populate to the next week’s note. Having to do a discharge summary after an eval where I am not recommending services in order for the patient to show up as discharged.

Avantages

Fusion is very user friendly. I like how easy it is to learn new processes and how receptive the Fusion team is to new ideas and suggestions.

Inconvénients

There is no access to the patient chart in the billing section. I think there should be a button to pull up the chart quickly.

Avantages

I like the calendar and user friendly-data tracking of the goals portion of the software.

Inconvénients

That I can't "pull forward" from a re-assesment to a progress note/ vice versa.

Avantages

I love the soap note set up and that the goals are separated, I love that the birthday is calculated in years, months and day (helpful for reports)

Inconvénients

I don’t like that when i go into appointments i cant view the types of appointments (telehealth vs in clinic) and i have to know those details for writing reports, i dont like there is no calculation for hours on the calendar view page and i have to generate a report and count up my hours, I don't like that is no way to show total sessions when in appointment view so i have to count the session to get a total of sessions for reports

Avantages

Convenience for billing department. It is easy to read and find information.

Inconvénients

The cost and not having a plan for very part time providers.

Avantages

i liked how easy it was to format diagnostic reports and progress notes. Depending on if the client was an adult or child you could delete certain details that were irrelevant to that individual.

Inconvénients

I had difficulty with adding goals. At times I would attempt to add a goal but it would only do a long term goal and not short-term goals. Whenever I asked classmates they told me a complete roundabout way of doing it and it worked but that was an annoying about fusion. Also, the professors really did not know how to run Fusion, it was all on the students to figure it out. Even with scheduling and changing client times and days was tricky to figure out because I would change a time and date but then I couldn't type a SOAP note up. Then, Trying to delete old SOAP notes when client's cancelled and Fusion would tell me that this client on such and such a date you need to do there SOAP note and I couldn't figure out how to delete it.

Avantages

The ease of navigating tabs, client’s charts, and documentation layout.

Inconvénients

I don’t like that there isn’t a preset for make up appts. It would be nice if when you pull up a client’s appt list you can see what’s a “normal visit” and what is a “make up” appt. It would be faster way of checking instead of having to filter through therapist’s schedules.

Avantages

Easy to navigate and user friendly. Fusion has been the best option of the 4 EMR’s that I have used.

Inconvénients

Billing tab does not link to notes. Also when in the billing tab it always jumps back to the first tab vs the last thing you are working on.

Avantages

Fusion helps me stay organized, manage my caseload, stay on top of keeping documentation timely, and has never lost any of my data/documents. I have used many billing platforms over the last 15 years, and Fusion is my favorite.

Inconvénients

I wish there was a way to include students I am supervising without giving them my login/pw. There is but it means paying more. I work for a state funded non-profit so extra cost is problematic.

Avantages

Data storage, ability to carry over items from previous documents. It has potential but customer service holds it back from reaching its full potential.

Inconvénients

The customer service aspect is awful. We have reached out several times to aid in Medicaid billing. We even reached a manager via email. He has yet to respond and fix the problem. We are still having to do Medicaid billing by hand. Considering what we as a small clinic pay per month for services I would expect more. So that is why my rating is so low. Customer service is everything and Fusion is the worst at actually fixing the problem.

Avantages

Very user friendly for therapists. No longer a new grad, but when I was a new grad it was easy to figure out Fusion. The option to pull forward information from the previous note is very handy. The opportunity to create quick phrases is very helpful for evaluations to speed up the documentation and the goal bank is great for the goals therapists find themselves using frequently.

Inconvénients

You are unable to see the fax cover sheet or what you typed on the fax cover sheet after you send a fax. There also is no page for admin to see all the faxes that have been sent. This makes it difficult when a physician calls to ask a question specifically from the therapist who sent the fax and without access to see all the faxes sent or the cover sheets, we are unable to know who the therapist was without asking the whole staff and often the therapist does not remember what they sent on the fax cover sheet.

Avantages

Easy on use for scheduling and therapy evaluations and notes. Billing remit system is great to send to insurance.

Inconvénients

The cost is very high since I have many therapists. Invoicing patients is difficult and time consuming. Intake forms are good but billed with per user, so they are too expensive and I will have to cancel due to the high cost. Support (help) used to be availble via chat but now it seems like taht is no longer an option.

Alternatives envisagées 

Pourquoi passer à Fusion

Avantages

I like that it is "pediatric specific", so as a pediatric clinic, we are not have to weed out extra "adult" templates that we don't need. I like how it looks "visually", and scheduling is easy to do.

Inconvénients

I don't like that you only have a "co-pay" option that attached to each payment. I really wish there was an option to attach to each payment that would state how much they owe at each visit (even if it's not a co-pay). I also think that the reports are difficult to run.

Alternatives envisagées 

Pourquoi passer à Fusion

Avantages

GREAT Customer Service! Ease of use. Always easy to get in touch with an actual person to help with anything needed.

Inconvénients

nothing I can think of. they are constantly updating new features

Avantages

Ease of document writing for therapists, ability to view multiple clinicians' schedules, presets.

Inconvénients

Difficult to manage a waitlist with a company our size with multiple locations.

Avantages

The ease of pulling forward previous information.

Inconvénients

Not being able to add a document within the persons profile but have to navigate to a different section to add it.

Avantages

It is easy to navigate and user friendly. Things are easy to find.

Inconvénients

I would like dob to show in the calendar, so you dont have to navigate away to find it.

Avantages

The ease of writing daily notes and how quickly I can finish documentation.

Inconvénients

Trying to find patient schedule information and the fact that there's not an option to copy from notes further back than the last one.

Avantages

Easy to use and train new staff members on. I love the insights that are available to track our statistics!

Inconvénients

There are some small details that would be helpful to our workflow such as putting a contacts relationship to the patient in, being able to add start and end dates to insurance which would then direct claims appropriately, or even having an icon on the schedule to know when someone's birthday is coming up.

Avantages

Very organized and easy to use and figure out!

Inconvénients

Sometimes I accidentally press the erase button on the right side of sections in the evaluations, which is infuriating. It would be nice if they made those buttons smaller to prevent accidents.

Avantages

It’s very user friendly and convenient. There are tabs that break down for each topic and most things can be edited or changed if there is a mistake made.

Inconvénients

The continuous log in. It would be more practical if it remind logged in longer from current devices, however I do understand privacy concerns.

Avantages

ease of completing paperwork; everything housed in 1 place

Inconvénients

personalization per clinic; do not like the new cases

Alternatives envisagées 

Pourquoi choisir Fusion 

Pourquoi passer à Fusion

Avantages

I like the way to input information and that we can schedule easily.

Inconvénients

I do not like that there is not an option to to put different copays or Co-insurances for each therapy. There needs to be multiple disciplined co-pay/co-in and also a way to link Insurances to the portal to keep up with deductibles and Out of pocket