Fusion

Avantages

Fusion allows us to manage so many areas of our practice from one place! I love the integration between profiles, patient records, claims, billing, portal. The new customized intake forms are a BIG bonus!

Inconvénients

It is improving, but I wish there was more flexibility in the reports. I wish that any field from the profile could be pulled into a report.

Avantages

Fusion has great customer service. Is a very clean and user-friendly system. Easy to learn or teach someone.

Inconvénients

I wish you could customize things inside Fusion. We suggest a lot of ideas and not much has changed since I started using this product 5 years ago.

Avantages

I like that it keeps my appointments organized as per date and time and allows me to check in the students and then go ahead and bill for them. Its simple and easy to use.

Inconvénients

It can be timely to put all students in the system and bill with all the required information.
If you forget to check the student in then you will have to save the soap note go back and check in the student and then submit the bill.

Avantages

Fusion’s user friendly interface is easier to use than other programs my clinic has used previously. You don’t need to be a tech wiz to figure it out!

Inconvénients

There is a lack of customization features

Avantages

Appearance, some-what easy to use/customize, customer support

Inconvénients

The PRICE firs and foremost. It is much more expensive than other EMRs. Also it's lack of built in's.

Alternatives envisagées 

Pourquoi choisir Fusion 

Pourquoi passer à Fusion

Avantages

I do not even want to begin with what I was doing BEFORE Fusion, I have blocked out that part of my life. In all seriousness, I have not looked back since implementing Fusion for my practice needs. It is a TIMESAVER, it is efficient, it is well thought out, it is FANTASTIC. The billing feature, amazing. The home resources are so easy to add which is so helpful for your patients and just already there. Customization is so easy with Fusion, and you will not even realize that type of forethought (from a team of awesome professionals) is what you've needed all along. Scheduling is so easy and the reminders take care of themselves. Documentation is a breeze. I have no regrets. This software has grown my practice while simultaneously covering all of my needs. There are help articles and tutorials for almost everything pertaining to the product, but customer care is still within reach. Access on multiple devices and platforms is so great and now they have added Teletherapy! Issues if any, have been minimal and always addressed promptly and courteously. I cannot thank the Fusion team for having such a wonderful product. I tried MANY softwares prior to finally going to Fusion and none compare. I am not getting paid to say this, it's just really THAT incredible. If you're looking for a system that does it all, this is it!

Inconvénients

I honestly do not have any complaints. One thing I could say is that sometimes, I am not able to get a live person on the phone, but I cannot even complain about that because I rarely have to call and if I leave a message they will either call or email very promptly after.

Alternatives envisagées 

Pourquoi choisir Fusion 

Pourquoi passer à Fusion

Avantages

The EMR side for therapists is friendly and functional

Inconvénients

The billing side is not very user friendly and allows you to manipulate data.

Avantages

1. Scheduling is very good.
2. Documentation is very good.
3. The communication through the system is good.

Inconvénients

Billing improvements
1. We need better communication with insurance company ETF payments and remittance. We have entered the information to the insurance companies but they still send us paper checks.

2. Also, we would love the ability to email billing balance in bulk.

3. Ability to view history of client communication per patience.

Avantages

the ultimate accessibility tool for individuals with any level of vision impairment.

Inconvénients

Very complex to use by new customers and tricky

Avantages

Fusion has created a very good and stable product. The app loads in your browser as one page and you navigate within. This makes it load everything extremely fast and efficiently. Most of the feature are ideal for an slp/ot/pt therapy clinic with clients of any age (I don't know why they market it as pediatric focused). The best part is the ease and speed by which we can get SOAP notes done, one to claims and submitted to insurance.

Inconvénients

First off, its hard to develop software that meets a lot of user's needs. That said, after being with Fusion for 2 years I have noticed a shift. They're people used to be a lot more accommodating and service minded. Our clinic isn't expecting Fusion to develop custom features for us, but even tiny changes that would make a big difference, for us and other clinics, they are unwilling to change/add.

As far as support, it's gone down hill. A few months back, the clearing house they used screwed up a lot of claims, but Fusion didn't handle it well. Basically, their support manager sent at least 10 very long emails giving clinics a laundry list of things we needed to do to fit it. The emails were so confusing we had to call them. It was a disaster and we only had a few claims that were effected.

My feeling is Fusion is suffering from an inflated ego and or a lack of quality people. They really believe they have amazing support, so when you push back and say that they didn't solve your problem they have an attitude, "That doesn't make sense, we have great support." Thus, for the most part I like the software but as my clinic grows I'm finding it harder to work with Fusion.

Avantages

I like the billing system, all patient info is in 1 place, pretty easy to manage and use. Customer service is great when they call back; however, when admin is only in a couple of days a week, there might not be anyone to answer the call to resolve the issue. I like that it alerts you when there is something wrong, so you can stay on top of billing, etc.

Inconvénients

I'm sure I could be utilizing the system more efficiently than I am with reports, etc.... but don't have the time to navigate and learn everything. It costs a lot of money, especially if you are only adding one part-time therapist. It doesn't let you clear out old deleted patients. I would like for that to be cleaned up. It doesn't notify you if your billing is not submitted within a certain timeframe (i.e. 1 month).

Avantages

I love the simplicity !! The layouts of the evaluations, love how you can add your own words into drop down boxes and you're not limited.

Inconvénients

I wish when you entered your treatment time that fusion would calculate the total minutes of session for you.

Avantages

The documentation and billing save me a lot of time. It is nice to have all of my PAs, POCs and reevals tracked for me.

Inconvénients

I am looking forward to being able to charge credit cards through fusion. I continue to use my own eval and reveal template because it is faster for me, but doesn't mean Your doesn't work well for others.

Avantages

The access to a live person to quickly trouble shoot my problems is wonderful. Being able to manage multiple site locations is great and very helpful. Also, the training modules for my staff to reference are time savers.

Inconvénients

My business has few unique nuances that make the system not 100% functional. Overall, the system is great it is just the abnormal operations in my business that make it somewhat challenging at times.

Avantages

I feel its user friendly once you get the hang of it - but the support people have been sooo great to work with and assist me in learning the system

Inconvénients

there are adjustments to medicare claims that we are not able to do on fusion- If you dont set up a support call - it sometimes takes 2 days to hear back - we have opt to set up weekly support calls

Avantages

I love the integrated clearinghouse and the ease of posting payments. Claims are processed instantly and sorted into accepted, rejected etc.

Inconvénients

I don't like the lack of billing clarity when posting patient payments. Its is difficult to see the dates that were and were not paid.

Avantages

Fusion is so easy to use.notes are good but not redundant and don't take forever to write. customer service is amazing!

Inconvénients

Goals are a little hard to manage and find. Wish they were more visible when writing the eval and reeval.

Avantages

Geared towards the pediatric population, the transition uploading and transferring from existing software program to new one has been relatively easy.

Inconvénients

We are new to this software. Therefore, it is difficult to state. There are a few functions that could use improving during when using the therapy notes portion.