GLPi

Avantages

simple à utiliser, dispose de pleins d'option modulable en fonction des besoins.
Sert aussi bien de logiciel de ticketing que d'inventaire et de gestion de parc

Inconvénients

la configuration peut être difficile, comme il s'agit d'un logiciel open source, pas de support autre que les forums

Avantages

C’est un logiciel open source, gratuit et efficace

Inconvénients

L’installation est faite pour des utilisateurs confirmés

Avantages

GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software.
There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that.

Inconvénients

Plug in features are need to more improve.
Some of management function are need to more improve.
Need to improve reporting and auditing logs

Avantages

it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free.

Inconvénients

If you want to customize the UI it is import to modify php files and understand the glpi DB structure

Avantages

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

Inconvénients

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

Avantages

GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues.

Inconvénients

The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive.

Alternatives envisagées 

Pourquoi passer à GLPi

Avantages

After other ITSM tools, GLPI was not very hard to configure and deploy.

Inconvénients

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities.
User interface was old style and the users didn't like it at all.

Avantages

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

Inconvénients

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

Avantages

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history.
All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Inconvénients

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS.
Since it is a paid software subscription is required.

Alternatives envisagées 

Pourquoi passer à GLPi

Avantages

GLPIs combination of asset management and service management makes it unique and extremely useful.
GLPI can be used to fully record and manage a company's entire IT.

It is also open source and therefore the price starts from exactly $0 / €0 ...

The prices for support and the cloud solution are very moderate and the support quality is very good.

Inconvénients

Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory.

For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems.

But it is becoming increasingly important to keep an overview of this.

Avantages

Excellent options for network inventory management, easy to implement with agents on the network (script can be added to GPO) and good selection of very useful plugins.

Inconvénients

Diffucult installation and scattered documentation for installation that did not always address issues that came up along the way. Does not always pickup significant peripherals.

Avantages

The great app to monitor and tracking our company devices infrastructure

Inconvénients

Difficult to implement and configure tua monitoring options.

Avantages

Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source.

Inconvénients

It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do.

Avantages

A praticidade em auxiliar tanto o usuario final como os usuários da TI, e quando bem configurado atende a empresa inteira.

Inconvénients

Por ser uma ferramenta Free, não podemos exigir muito, mas ela entrega além do esperado, o que as vezes sinto falta é de mais suporte, tirando isso sem questionamentos.

Avantages

GLPI is very easy to setup and use, provide a good reporting.

Inconvénients

I think there is no disadvantage now that the glpi cloud solution exists

Avantages

GLPi has proven to be a useful tool for our team. We can customize it to meet our specific needs because to the outstanding flexibility and strength of its open source technology. It has excellent troubleshooting ability and is quite simple to navigate.

Inconvénients

It can be difficult to get correct data at times but we are capable of handling it and everything is running smoothly.

Avantages

Our team has found GLPi to be a valuable resource. Its open source technology provides impressive flexibility and power, enabling us to tailor it to our unique requirements. It's very easy to navigate and its troubleshooting capabilities are exceptional.

Inconvénients

At times, it can be challenging to obtain accurate data, but we are capable of handling it and everything is working fine.

Avantages

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say. They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface. They also mentioned that the software has helped them to better track and manage IT projects, which has improved their overall efficiency.

Inconvénients

However, they did mention a few drawbacks. The software can be slow at times, especially when dealing with a large amount of data. Lastly, they mentioned that the lack of customization options can be a drawback for some teams. Despite these issues, the team still felt that GLPifor was a valuable tool for IT management. And, it is free.

Avantages

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance. The graphic interface is currently very well developed and has improved a lot over time. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with "OCS Inventory" is one of the best things you can have, after careful work you can get all the information of a company's hardware in an instant, this improves my analysis and planning with my team. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Inconvénients

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

Avantages

Facilidad de usa y la ponencia que tiene en funciones de monitorización.

Inconvénients

Más plugins abiertos. Algunos plugins antiguos han dejado de tener soporte

Avantages

Ferramenta foi implantada para vários setores da empresa que ofertam serviços e aceita facilmente

Inconvénients

acho o design da estrutura dos serviços oferecidos arcaica, podia inovar

Avantages

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization.

Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories.

In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Inconvénients

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago.

The community keeps this package updated, and hence the value of being supported in open source.

Avantages

Simple management of clusters as it indicates the elements alongside.
Swift tracking of our domains and notifies you a week earlier before they expire.
Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators.
Integrates well with RSS feeds for real time updates.

Inconvénients

For the twenty eight months I have used GLPi, I haven't had any issue with its performance.

Avantages

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure .

When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

Inconvénients

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

Avantages

Customizable
Robust and easy-to-deploy solution
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges
The GLPI community is very supportive and helpful in solving any problems

Inconvénients

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.