Freshservice

Avantages

Freshworks a bien conçu cet outil parce qu’il nous aide à gérer à distance des problèmes et des améliorations aux entreprises à qui notre entreprise gère les solutions informatiques. À côté du service d’assistance de cet outil, son interface facilite la compréhension des choses le plus possible

Inconvénients

Freshservice peu être un peu coûteux pour ceux qu’ils ont un budget un peu limité parce qu’il n’est q’une des services qu’offre freshworks donc parfois certains compléments nécessitent d’autres services

Avantages

Ce que j'ai le plus aimé chez freshservice est le faite que cela facilite le travail et est beaucoup plus accessible.

Inconvénients

Ce que j'ai le moins aimé chez freshservice est le faite que cela ne garantie pas toujours la capacité de paiement d'une partie .

Avantages

Freshservice fournit un système de gestion de billets simple qui permet une communication facile avec les autres utilisateurs.Superbe outil de helpdesk qui permet une utilisation agréable et un support client réactif.

Inconvénients

La configuration initiale est complexe.La conception des flux est conviviale mais avec trop de règles ce qui est un peu pénible.Le système de gestion de stock est peu fiable,La fonctionnalité de recherche présente quelques problèmes parfois.

Avantages

FreshService fournit un système de gestion des tickets simple et convivial qui permet une communication aisée avec les utilisateurs finaux.

Inconvénients

Le système de gestion des stocks peut ne pas être fiable, avec des problèmes occasionnels avec la fonctionnalité de recherche.

Avantages

Superbe outil de gestion de parc informatique et de help desk. Utilisation intuitive, support client réactif

Inconvénients

Prise en main du logiciel difficile au depart

Avantages

J'apprécie la façon que freshservice aidé les entreprises et protéger les produits

Inconvénients

Non pour l'instant je suis satisfait de freshservice

Avantages

Cost effective service desk tool loaded with great tools and features.

Inconvénients

Some smaller interface issues. Also, could provide more granular control of custom graphs and data points for dashboards.

Alternatives envisagées 

Pourquoi choisir Freshservice 

Pourquoi passer à Freshservice

Avantages

Freshservice is innovative and new features and improvements roll out frequently.
Most of the ITSM features are flexible and can be modified to meet the end users' needs.

Inconvénients

Inbuild Reporting and Analytics are complicated and do not always yield the desired results

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

Ticket tracking and management is very good; I like the ability to merge tickets.

Inconvénients

The scheduled workflows have been completely non-operational since we have begun using Freshservice.

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

Very customizable, support was fantastic and the pricing is good. Development team is still actively pushing out new updates all the time

Inconvénients

Still missing features that would be useful.

Alternatives envisagées 

Pourquoi choisir Freshservice 

Logiciel antérieur 

Pourquoi passer à Freshservice

Avantages

Great support team 24/7. Many features that they relevant to an ITSM setup.Always bringing in new features at no extra cost.

Inconvénients

At times they quick to bring in half bcked features. But must say they are always quick to correct to fix any bugs which comes with a new feature.

Avantages

Freshservice has lots of features and tools to make managing tickets easy.

Inconvénients

Some small bugs/performance issues have been around since my company has been using them (over a year now)

Avantages

In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.

Inconvénients

Some of the requests we've made take time to be incorporated into the Fresh roadmap.

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

We use Freshservice in a small team and it works great for us. It is very easy to use. It provides all ITSM requirements. Overall it meets our requirement in IT, security and accounting team.

Inconvénients

So far we are happy with the product and don't have anything to dislike about it.

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

Easy to use and performs basic tasks well

Inconvénients

Not good for inventory management, missing some features

Avantages

Really helpful for enabling incident requests and service requests

Inconvénients

Sometime the merging of tickets can be a little confusing

Avantages

The biggest pro that FreshService brings to our organization is having a single pane of glass for all the information I need. From keeping track of incoming tickets into the system to monitoring important assets, FreshService has made it easy and simple to move into the product.

Inconvénients

I feel that if I name any feature here that I don't like, the next month, they will have an update to make it better. That being said, because they are fast moving forward, that can interfere with workflows or automation you have in place since they introduce new ways to do "X Y Z," but it retires "A B C" in the process.

Avantages

API, access control, activity dashboard, activity tracking, speeding up resolution times, improving access to systems, escalation, notifications, streamline service management across all business lines in an enterprise, SLA are the most impactful features and it is very easy to use.

Inconvénients

As an user nothing found bad about freshservice while services are very good and it help us to provide solution at once place for all users. No integration with other business process.

Avantages

I really like how everything is organized, there is a logical flow viewing tickets, bugs/problems, Change orders, tasks, and then projects. The main dashboard is customizable so you can have the metrics that are important to you up front. I also love that you can tie the current issue with existing knowledge base articles helping you to solve issues quicker or possibly automate responses. Lastly, the ability to automate processes and workflows have been clutch for us, reducing time and human error.

Inconvénients

During onboarding/setup some of the 3rd party apps that you rely on for integration with systems such as Azure can be difficult. FreshService has still provided top grade support for those but, I can take some time to implement.

Avantages

I like the ease of use of the system and that we can have asset management, knowledgebase, and incident management all tied together.

Inconvénients

We have had issues with some of the integration pieces, but have sorted most of them out with Freshservice support. We still have a couple of issues we are working out, but overall we have been pleased with support services.

Avantages

It is one of the most easiest and user-friendly product I’ve seen on the market. It also works very well for new time employees coming into the IT

Inconvénients

I do wish the reports could be easier to generate. Coming from a system, Lan sweeper with SQL database and reporting.

Avantages

easy way to customize for our needs, All needed functions are in place, easy to handle

Inconvénients

a good an helpfull too in my role as a service desk Teamleader.

Avantages

Freshservice is very easy to use, both for IT admins and end users. The interface is clean and intuitive, and the documentation is comprehensive. Freshservice has excellent customer support and they respond to issues/queries immediately.

Inconvénients

The customization options can be a bit overwhelming, especially for new users. The reporting engine is bit slow, especially for large datasets.

Avantages

The interface is user-friendly and the automation features save me a lot of time.

Inconvénients

I wish the reporting capabilities were more customizable and the mobile app could use some improvements.

Avantages

Ease of use is the thing i liked most about it. It is very intuitive and easy to use, even for non-technical users.And the ability to include a range of features, including incident management, problem management, change management, and more.

Inconvénients

Sometimes we haveeienced slow loading times with the Freshservice platform, which can be frustrating when trying to manage tickets quickly

Alternatives envisagées 

Pourquoi passer à Freshservice