Freshservice

Avantages

Ce que j'ai le plus aimé chez freshservice est le faite que cela facilite le travail et est beaucoup plus accessible.

Inconvénients

Ce que j'ai le moins aimé chez freshservice est le faite que cela ne garantie pas toujours la capacité de paiement d'une partie .

Avantages

Freshworks a bien conçu cet outil parce qu’il nous aide à gérer à distance des problèmes et des améliorations aux entreprises à qui notre entreprise gère les solutions informatiques. À côté du service d’assistance de cet outil, son interface facilite la compréhension des choses le plus possible

Inconvénients

Freshservice peu être un peu coûteux pour ceux qu’ils ont un budget un peu limité parce qu’il n’est q’une des services qu’offre freshworks donc parfois certains compléments nécessitent d’autres services

Avantages

Freshservice fournit un système de gestion de billets simple qui permet une communication facile avec les autres utilisateurs.Superbe outil de helpdesk qui permet une utilisation agréable et un support client réactif.

Inconvénients

La configuration initiale est complexe.La conception des flux est conviviale mais avec trop de règles ce qui est un peu pénible.Le système de gestion de stock est peu fiable,La fonctionnalité de recherche présente quelques problèmes parfois.

Avantages

FreshService fournit un système de gestion des tickets simple et convivial qui permet une communication aisée avec les utilisateurs finaux.

Inconvénients

Le système de gestion des stocks peut ne pas être fiable, avec des problèmes occasionnels avec la fonctionnalité de recherche.

Avantages

Superbe outil de gestion de parc informatique et de help desk. Utilisation intuitive, support client réactif

Inconvénients

Prise en main du logiciel difficile au depart

Avantages

J'apprécie la façon que freshservice aidé les entreprises et protéger les produits

Inconvénients

Non pour l'instant je suis satisfait de freshservice

Avantages

Cost effective service desk tool loaded with great tools and features.

Inconvénients

Some smaller interface issues. Also, could provide more granular control of custom graphs and data points for dashboards.

Alternatives envisagées 

Pourquoi choisir Freshservice 

Pourquoi passer à Freshservice

Avantages

Very customizable, support was fantastic and the pricing is good. Development team is still actively pushing out new updates all the time

Inconvénients

Still missing features that would be useful.

Alternatives envisagées 

Pourquoi choisir Freshservice 

Logiciel antérieur 

Pourquoi passer à Freshservice

Avantages

Ticket tracking and management is very good; I like the ability to merge tickets.

Inconvénients

The scheduled workflows have been completely non-operational since we have begun using Freshservice.

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

Freshservice is innovative and new features and improvements roll out frequently.
Most of the ITSM features are flexible and can be modified to meet the end users' needs.

Inconvénients

Inbuild Reporting and Analytics are complicated and do not always yield the desired results

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

Great support team 24/7. Many features that they relevant to an ITSM setup.Always bringing in new features at no extra cost.

Inconvénients

At times they quick to bring in half bcked features. But must say they are always quick to correct to fix any bugs which comes with a new feature.

Avantages

Freshservice has lots of features and tools to make managing tickets easy.

Inconvénients

Some small bugs/performance issues have been around since my company has been using them (over a year now)

Avantages

The ease of deployment for Freshservice was great. We were quickly up and running and the automation features are really good. They have recently also improved the AI capabilities which is good to see and constantly seem to improve the product.

Inconvénients

Reporting can be complicated. We had issues with line managers trying to create their own reports and then questioning the results as the criteria can be complex to understand. They have inbuild basic reports and these are OK

Alternatives envisagées 

Pourquoi choisir Freshservice 

Logiciel antérieur 

Pourquoi passer à Freshservice

Avantages

In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.

Inconvénients

Some of the requests we've made take time to be incorporated into the Fresh roadmap.

Alternatives envisagées 

Pourquoi passer à Freshservice

Avantages

The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will have no trouble grasping and implementing workflows because to the intuitive nature of the UI.

Inconvénients

Since I use Freshservice on a daily basis for both my job and my company, and since it is so intuitive and simple to operate, I really can't think of anything bad to say about it.

Avantages

It had an app which was used to support the main product.

Inconvénients

It was not widely recognised by other staff as being our main use.

Avantages

The capabilities of this ticketing solution are incredible.
Freshservice is easy to use and flexible.

Inconvénients

I do not have dislikes for Freshservice.
Freshservice works so well for us.

Avantages

I really like how everything is organized, there is a logical flow viewing tickets, bugs/problems, Change orders, tasks, and then projects. The main dashboard is customizable so you can have the metrics that are important to you up front. I also love that you can tie the current issue with existing knowledge base articles helping you to solve issues quicker or possibly automate responses. Lastly, the ability to automate processes and workflows have been clutch for us, reducing time and human error.

Inconvénients

During onboarding/setup some of the 3rd party apps that you rely on for integration with systems such as Azure can be difficult. FreshService has still provided top grade support for those but, I can take some time to implement.

Avantages

I like the ease of use of the system and that we can have asset management, knowledgebase, and incident management all tied together.

Inconvénients

We have had issues with some of the integration pieces, but have sorted most of them out with Freshservice support. We still have a couple of issues we are working out, but overall we have been pleased with support services.

Avantages

Freshservice is very easy to use, both for IT admins and end users. The interface is clean and intuitive, and the documentation is comprehensive. Freshservice has excellent customer support and they respond to issues/queries immediately.

Inconvénients

The customization options can be a bit overwhelming, especially for new users. The reporting engine is bit slow, especially for large datasets.

Avantages

The interface is user-friendly and the automation features save me a lot of time.

Inconvénients

I wish the reporting capabilities were more customizable and the mobile app could use some improvements.

Avantages

The integration too rigid and unfriendly do not have confident to perform the integration

Inconvénients

The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation notification to customer. Only take action when error report by customer

Avantages

Freshservice user interface was very easy to use and the functionalities meets our use case

Inconvénients

the inability to register certificates and certain operational activity

Avantages

Fresh Service is neat and easy to navigate. When it comes to the ticketing system, you have various options to work with and can link it to other modules.

Inconvénients

We could not create a custom place holder that we can use on canned responses, workflow, etc.

Avantages

Feature to create ticket for a problem in the system and overall check with all the customers.Customers can create ticket for us to attend easily and help them.

Inconvénients

All the features that i would want in a help desk app is available with Fresh Service.