C2-ITSM

C2 Atom: A powerful and flexible help desk software with a wide range of features

Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses.

Pros and Cons of C2 ATOM

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Evolving Product

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Great for Automated Testing

I really enjoy it for my web development. the automated testing is one of the best features

From the system admin perspective

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

C2 at Town of Candiac

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

A World of Possibility

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Great experience.

Overall great

C2Atom Ticket management apps in progress. Do what it is supposed to.

C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Good ticketing system

Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

Powerful tools that need a better intutive interface

Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.

Cons:
- The screen must be more intuitive and less scrolling pages.

Simply the BEST!

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

A perfect toil

Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

Atom is a great tool

My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.