Guesty Lite

Avantages

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

Inconvénients

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

Alternatives envisagées 

Avantages

A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well.

Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Inconvénients

Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Avantages

Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.

Inconvénients

none that I can say at this time, I don't see any dislikes at this time.

Avantages

The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Inconvénients

> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap.
> Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.
> Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb.
> Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Avantages

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Inconvénients

Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

Alternatives envisagées 

Pourquoi passer à Guesty Lite

Avantages

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Inconvénients

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3).
Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth.
It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

Avantages

Automations seemed helpful.
Easy to use

Inconvénients

Limited personal booking site features. Was looking to add an inviting direct booking site

Avantages

We love that everything is in one place for managing properties

Inconvénients

that the guest isn't required to include their email address as well as phone number. We like to send our guestbook our via email ahead of time so that they can see what's in the area, places to eat, and requirements before they arrive.

Avantages

Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond.

Inconvénients

Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week.

Avantages

it keeps my rental reservations on one calendar and syncs my 3 platforms.

Inconvénients

It is not as user friendly as I need at times.

Alternatives envisagées 

Pourquoi passer à Guesty Lite

Avantages

The automated messaging and integrated in box is about the only thing this software has going for it.

Inconvénients

AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.

Avantages

People are very helpful
When I need help they respond very quickly with their explanation.

Inconvénients

I don't have anything to say that I didn't like with Guesty for hosts

Avantages

Multi-channel management and auto generated messaging to my team.

Inconvénients

Still some limited connection with TripAdvisor and other listing sites.

Avantages

Super easy to use and haven't had any issues at all.

Inconvénients

Nothing to report in this question. No issues so far

Avantages

Love the messaging, financials and calendar functions.

Inconvénients

sometimes the app can malfunction which causes me to need to shut it down and restart

Avantages

It is my GO TO software for managing bookings, communicating with customers.

Inconvénients

I wish it connected with even more platforms.

Avantages

It's really user friendly and easy to navigate!

Inconvénients

I personally have no problems with the app.

Avantages

Very good to manage multiple listings, we manage 3 and it’s been pretty seamless

Inconvénients

Did have one issue with a double booking once via booking.com. It was a known issue that was rectified quickly

Avantages

The platform is much easier to use and connect to channels than the other systems I tried.

Inconvénients

They could have a quicker customer service response and/or a chat feature. I also don't like having to wait to use the locks manager.

Avantages

Great integration for managing multiple listings

Inconvénients

The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times

Avantages

Connecting your rental platforms is great - no issues with AirBnb. VRBO is a different story and the customer support has been horrible to say the least. Automated messages to your guests is very helpful. One stop shop for rental management is great.

Inconvénients

Inability to connect with VRBO which has led to significant loss of bookings during peak summer season. Customer Support is horrible.

Avantages

It has tied together my listings on the three main partner websites for easy channel management.

Inconvénients

I wish they had a more immediate response to customer service inquiries. It is currently email-only

Avantages

It is great that guesty link with the Schlage lock- this has really made things super easy and is a very helpful feature! The automated messages and communication with my cleaners across platforms has really allowed me to build my str business!

Inconvénients

Guesty sometimes has glitches communicating with VRBO

Avantages

Having integrations with Turno makes housekeeping super easy.

Inconvénients

Integration with VRBO could be better but this could be VRBO's issue

Avantages

Very user-friendly and intuitive platform that makes working within the software simple. Great data collection that lets me further analyze how to gain advantages in managing my short term rental properties.

Inconvénients

Not so far. I've only been using it for a couple weeks, but so far, it has met all my needs.