Guesty Lite

Avantages

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

Inconvénients

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

Alternatives envisagées 

Avantages

A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well.

Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Inconvénients

Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Avantages

Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it!

Inconvénients

Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it.

Avantages

The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Inconvénients

> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap.
> Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.
> Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb.
> Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Avantages

Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.

Inconvénients

none that I can say at this time, I don't see any dislikes at this time.

Avantages

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Inconvénients

Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

Alternatives envisagées 

Pourquoi passer à Guesty Lite

Avantages

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Inconvénients

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3).
Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth.
It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

Avantages

Automations seemed helpful.
Easy to use

Inconvénients

Limited personal booking site features. Was looking to add an inviting direct booking site

Avantages

We love that everything is in one place for managing properties

Inconvénients

that the guest isn't required to include their email address as well as phone number. We like to send our guestbook our via email ahead of time so that they can see what's in the area, places to eat, and requirements before they arrive.

Avantages

Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond.

Inconvénients

Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week.

Avantages

Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.

Inconvénients

Customer Support, although helpful, lags in response. Back and forth communication can some times take days.

Avantages

I love the calendar integration and automated messaging, it just makes the management seamless.

Inconvénients

Price Optimizer hasn't been working for me, the prices are too high compared to other local rentals and thus my place hasn't been booking.

Avantages

The most important use for us has been the automation. The guest messaging feature has been a game changer. It works perfectly and guests love it. It is so easy to get them the information the need. The cleaning management is great. The ability to use multiple booking platforms in one centralized app is the best feature.

Inconvénients

Wish the cleaning feature was more of a task feature. This would include cleaning, repairs, maintenance, scheduled tasks (like deep clean days, filters, spa). It can be managed as is, but would be so much better if this section was more robust. Especially with individual photo options for tasks, repairs etc

Avantages

Easy to use compared to some software of same kind.

Inconvénients

Use with other applications like expedia central

Avantages

Easy to set up and understand for a first-time STR host. We love the integrations available.

Inconvénients

We haven't ran into anything yet, will update my review if we do.

Avantages

It is my GO TO software for managing bookings, communicating with customers.

Inconvénients

I wish it connected with even more platforms.

Avantages

Love the messaging, financials and calendar functions.

Inconvénients

sometimes the app can malfunction which causes me to need to shut it down and restart

Avantages

The platform is much easier to use and connect to channels than the other systems I tried.

Inconvénients

They could have a quicker customer service response and/or a chat feature. I also don't like having to wait to use the locks manager.

Avantages

Good Channel Manager to have an overview over your AirBNB Bookings and other channels. Good to automate and have processes in place for your rental and partners (like cleaners)

Inconvénients

Oldfashion Layout and UX-Design makes the system a bit old :)

Avantages

Very convenient to use, super helpful in automating my Airbnb business

Inconvénients

Not sure, I like everything so far and don't see any cons

Avantages

i like how i can sync multiple calendars from different platforms to one location and how i can automate messages and save time on the daily tasks.

Inconvénients

i had a little trouble connecting the multiple calendars without knowing where the tutorial was

Avantages

Guesty is affordable for individual hosts and provides all the automation that you would hope for, my cleaners were all familiar with it and prefer it's notifications to co-hosting, and it allowed me to share my space on multiple channels as well as independently listed. Worth experiencing the trial for features.

Inconvénients

Website UI is a little wonky in places, but still usable.

Avantages

Easy to use and get started. Connects with common platforms

Inconvénients

Step by step tutorial automatically provided would be nice

Avantages

Great integration for managing multiple listings

Inconvénients

The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times

Avantages

Connecting your rental platforms is great - no issues with AirBnb. VRBO is a different story and the customer support has been horrible to say the least. Automated messages to your guests is very helpful. One stop shop for rental management is great.

Inconvénients

Inability to connect with VRBO which has led to significant loss of bookings during peak summer season. Customer Support is horrible.