Zoho CRM Plus

Avantages

Avec la version gratuite, c'est possible de réaliser beaucoup de choses. Je n'ai pas eu besoin de prendre la version gratuite

Inconvénients

Quand il est question de paramétrer le système, il y a tellement de possibilités que cela rend la tâche plus complexe.

Avantages

Historique détaillé, bonne gestion des leads, mises à jour régulières et peu de bug.

Inconvénients

Beaucoup de fonctionnalités, malheureusement le logiciel n'est pas très intuitif et donc pas de possibilité de l'exploiter au maximum.

Avantages

It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle.

Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together.

Handovers internally are becoming faster as full history per contact is shown and traced.

Inconvénients

It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth.

Support is not always there to answer quickly.

Avantages

- Industry leading integrations with tools like Zapier and others
- The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc.
- The customizability of everything is fantastic

Inconvénients

Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know.

Alternatives envisagées 

Pourquoi choisir Zoho CRM Plus 

Pourquoi passer à Zoho CRM Plus

Avantages

The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.

Inconvénients

Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).

Alternatives envisagées 

Pourquoi passer à Zoho CRM Plus

Avantages

It is very useful to interconnect between the different teams and makes the process more easier and smoother

Inconvénients

It is a bit difficult for a non technical person to understand about how it works in the first hand

Avantages

Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place

Inconvénients

Nothing yet. I am really liking Zoho and intend to learn more.

Avantages

Ease fo use, affordability, feature set, intuitive

Inconvénients

some menus are not all that straight forward and require multiple steps to get some tasks done

Alternatives envisagées 

Pourquoi passer à Zoho CRM Plus

Avantages

Really good support from the Zoho team and easy set up.

Inconvénients

Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more.

Avantages

One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking. Its workflow automation allows us to trigger more advanced features that are essential for our usage. Also, the email blaster is a must-have feature that saves a lot of time while bulk emailing.

Inconvénients

The only difficult part was managing clients' tickets, which became a laborious task to make or ask a customer to create. We ran into several challenges while customizing the system. Some new project-related reports do not appear on the dashboard.

Avantages

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget.

Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Inconvénients

It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Avantages

This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

Inconvénients

Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

Avantages

Eu já utilizei a plataforma do Zoho durante algum tempo quando iniciei minha loja online e precisava de alguma ferramenta que também me proporcionasse um e-mail gratuito institucional, o que faz muita diferença para uma empresa, trazendo cada vez mais credibilidade para os meus clientes, a plataforma me ajudou muito com isso de maneira prática e eficiente.

Inconvénients

Não houve nada do que eu possa reclamar sobre Zoho.

Avantages

Really easy GUI and the set up is intuitive and easy to use

Inconvénients

None, the tools in the system are excellent

Avantages

Prospect's database where all the details are perfectly synced with the campaign tools and platforms that we use.

Inconvénients

Pricing can be more affordable and less because it was too costly for us to continue for the client.

Avantages

Si quieres empezar a tener datos integrados entre si puedes empezar con esta herramienta la cual tiene integracion con diferentes herramientas como el crm, campaigns, people te dan informacion veraz.

Inconvénients

tal vez mas herramientas que puedan ser integrables ya que se hecha de menos no solo llevar la parte de ventas si no tambien la parte de ERP.

Avantages

I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much!

Inconvénients

There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue.

Avantages

I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM.

Inconvénients

Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more.

Avantages

I like the potential to track, attribute and manage pipeline from first touch to close

Inconvénients

The support is terrible. You wait forever to chat with someone who can't answer basic questions, and you have to wait for them to relay your question to someone up the line. It's a terrible experience and often a complete waste of precious time.

Avantages

Las distintas carcaterísticas que trae su versión básica, que permiten una gestión completa y que nos aporta una gran versatilidad.

Inconvénients

Algunas funciones son algo escasas y de peores prestaciones que otros CRM

Avantages

I can access information about customers, notes, attachments, contacts, tasks, and emails pertaining to communications, deals, etc. in one location. One of Zoho CRM Plus's top features, SalesIQ aids with live chat and visitor tracking. The email blaster is a great function because it speeds up bulk emailing.

Inconvénients

The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so. Previous notes and saved notes cannot be changed.

Avantages

With zoho crm plus we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality.

Inconvénients

I like almost everything about zoho crm plus. A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good.

Avantages

The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.

Inconvénients

Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).

Alternatives envisagées 

Avantages

The Zoho CRM plus suite pretty much offered us all the tools required for our small, but growing team. The sales & marketing automation tools, the support desk and ability to track visitors on our site were very much what we wanted. Compared to similar suite from Hubspot, Zoho is a bargain.

Inconvénients

Setup and configuration as well as using the product is not very intuitive. There is quite a bit of learning curve. However, once past the learning, works flawlessly. BTW the support team from Zoho is very responsive & they have always been able to address any issues within a few mins of engaging them.

Avantages

Zoho Software is a very good software, if you want to work on your database and work on 1. Enquiries Management, 2. Complaint management, 3. Inventories Management.

Pros: 1. Very Easy , 2. Cloud Based, 3. Data Import-Export is easy and fast.
Cons: 1. No Life-time Price, 2. Can be complex for Newbies, if starting from a scratch

Inconvénients

1. Inventories management - it can be made even better.