IR Collaborate

Avantages

It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation.

Inconvénients

Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases.

Avantages

The performance of IR Collaborate is excellent.
IR Collaborate has been an affordable and simple to manage solution.
It enhances collaboration.

Inconvénients

I like how effective IR Collaborate has been.
IR Collaborate is flawless.

Avantages

it has got default out of box monitoring, that is one good thing..
but things are getting changing pretty rapidly.
we can't stick with the same display over time as our technology changes.

If we require to make modification, that is obviously going to cost us a lot from IR.

Inconvénients

Cons, it is too pricey.
This requires either professional services from IR or Product knowledge in order to program any simple monitoring.

Avantages

IR's Collaborate allows us to have "single pane of glass" to view our very large, multi-vendor telephony environment. This allows us to have a single dashboard to "manage our environment to".

Through having the data staged and ready for use, IR's Collaborate enables us to quickly develop custom dashboards "focusing in" on specific areas of the environment for more focused monitoring or reporting.

Inconvénients

Some advanced dashboard features require advanced training as they are not as intuitive as the core functionality. However, one would expect this of most any application that allows you to customize the data views as much as Collaborate does.

Alternatives envisagées 

Avantages

I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately.

Inconvénients

Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

Avantages

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

Inconvénients

I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more.

Avantages

We use IR Collaborate to monitoring our Avaya phone system. We have been using the product since 2012 and rely on this system to monitor of our systems to report issues via email. It does this really well. The tools to troubleshoot quality issues are extremely helpful in identifying specifically where issues are happening. Seeing Avaya specific information like firmware information is also extremely helpful for upgrades.

Inconvénients

The product is a bit complicated to use at first but after the first few months it's pretty easy to navigate and find what you are looking for. Customizing and building new displays was difficult at first and requires a bit of planning and understanding of how the system works in order to successfully create these.

Avantages

The platform just runs...we do not see any down time or issues with the software. Once it is setup, we feel very comfortable that we will get alerts on any issues it is monitoring.

Inconvénients

There is so much this product CAN do and monitor. While we use it for a few select items, the interface in setting up some components can be difficult(CDR). Our account team has always been very helpful in guiding us through these configurations.

Avantages

Starting database and IRFAX collection are very useful feature which helps in identifying the exact cause of the issue. Reading and setting thresholds are easy to use.

Inconvénients

GUI is outdated. It does not have feature to change thresholds in one go, you have to edit them one by one. On thick client there is no option to undo if you accidently delete any config file until unless you have a back of that file. I am used to of Linux so hoping its Linux version as well as it is easy for me to use.

Avantages

Easily customisable for delivering Customer appropriate content and displays.

Inconvénients

Minor issue with performance(refresh speeds) for some end users

Avantages

Flexibility to use Display, Database and Thresholds.

Inconvénients

The WebUI is still slow.
Integration with ticketing tool, can't received information to updating the Alerts.

Avantages

Call overview, easy to spot issue within a call, easy to report call quality.
Easy to monitor UC environment (VG, SBC, CUCM, Unity, SIP trunks, ISDN lines, PRI, etc.)

Inconvénients

No that easy to check calls per days. Missing easy to use dashboard.

Avantages

I like the ability to configure alerts as well as troubleshoot the reported issues.

Inconvénients

I do not have anything that I would consider bad about this product.

Avantages

The open capability and flexibility to adapt on custom requirements

Inconvénients

A much deeper integration with last Avaya Aura version 8 SIP solutions.