PrimePay

Avantages

I like the onboarding process. From getting all of your documents together to communication, it was really good. The price is average for what you can pay. I like when you get one deticated person to deal with from onboarding to runing payrolls. I like that she was really hands on with making sure you know all the ins and outs of getting started. She was very meticulous and task driven. She did not run it untill we confirmed everything.

Inconvénients

I didn't like the switiching to a new person to handle my account. Like other payroll services, you get one person for on boarding and another for the rest of your term. That was the case here. The second person wan't bad at her job she just wasn't as experienced or meticulous. We had a few times that weren't entered correctly or something was missed in email. We eventually got it. It just took time.

Alternatives envisagées 

Pourquoi choisir PrimePay 

Logiciel antérieur 

Pourquoi passer à PrimePay

Avantages

I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. It wasn't until [sensitive content hidden] called me and saved my life with priority support because we were ready to leave primepay. Everytime I call i get the assistance I need. Today I spoke to [sensitive content hidden] and he was very helpful.

Alternatives envisagées 

Pourquoi passer à PrimePay

Avantages

Nothing. The customer service is terrible, and the quality of work is terrible, meaning we frequently have to reach out with questions and we get no answer most of the time. A simple question takes over a month to get a halfway satisfactory response from someone.

Inconvénients

The customer service and work quality is terrible.

Avantages

Their knowledgeable staff are service oriented (professional, polite and helpful) and always with prompt response. The people there are very easy to work with. I especially appreciate [sensitive content hidden], who walked through the SIMPLE IRA EE contribution and ER matching with IRS catching up rules' setup with me, step by step over several emails and a couple phone calls. Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay. Thank you!

Inconvénients

Nothing much... if I need to say something, it would be that I have waited for quarterly reports a little longer for a couple times. It really doesn't hurt anything, and that's the only thing I can think of.

Alternatives envisagées 

Pourquoi passer à PrimePay

Avantages

We always receive a quick response to any question we have.

Inconvénients

I prefer to have a payroll specialist assigned to my account so that if I have questions I always speak to the same specialist. Therefore, it is a more personalized experience.

Avantages

Highly Professional. Were able to solve the problems quickly

Inconvénients

None. Missed the Direct Deposits once but quickly turned around and solved the problem

Avantages

PrimePay’s exceptional customer service and comprehensive payroll solutions have been invaluable to our business. Their streamlined processes enable us to focus on our core operations without the stress of managing payroll tax reports or workers’ compensation insurance audits. Their professionalism and expertise make them a trusted partner for our payroll needs.

Inconvénients

Sometimes, I wait a little longer for a telephone response on Thursday or Friday afternoon. Fortunately, I always get a callback!

Avantages

The company has great people working for them who are always ready to assist. Great customer service. Thank you [sensitive content hidden]!

Inconvénients

There is nothing I don't like.
Great customer service with no complaints from me.

Avantages

That was a quick reply with help regarding our quickbooks issues

Inconvénients

Sometimes there isn't a response on our cases

Avantages

nothing. in old days could reach on phone. now difficult. In old days, same 1 or 2 people did the work. now a different person every time does it, and screws up regularly. many mistakes. creates more work. awful

Inconvénients

everything. in old days could reach on phone. now difficult. In old days, same 1 or 2 people did the work. now a different person every time does it, and screws up regularly. many mistakes. creates more work. awful No quality control,

Avantages

Leaving them and hiring someone who was competent at the product they are selling.

Inconvénients

The entire time there. We still have multiple issues which have not been resolved. We requested to leave our contract after 8 weeks! due to the constant/excessive issues with Prime Pay and still have not received a response on next steps to terminate our relationship.

Avantages

The payroll is processed very quickly and accurately. Also, it is very easy to reach someone if we need assistance-and they are always friendly and knowledgeable.

Inconvénients

We sometimes have difficulty preparing a custom report. However, the Prime Pay associates have always been willing and able to help us.

Alternatives envisagées 

Pourquoi choisir PrimePay 

Pourquoi passer à PrimePay

Avantages

The ability to have so much control over the process, and the customization Primepay provides to meet organization needs. PrimePay is responsive, and offers accessible support.

Inconvénients

We no longer have a dedicated payroll professional for our organization.

Avantages

Their customer service line people have been awesome.

Inconvénients

Errors. Lack of follow-up. Did not find the website particularly user friendly when I took over 4 years ago, but every year since they seem to be making upgrades and they are trying to improve but it is no where as user friendly than others I have worked with.

Avantages

I like that the money is impounded with each payroll run and that the quarterly reports are done within the organization.

Inconvénients

I don't like that I don't have as much control as I used to with my previous payroll provider.

Avantages

everything is in one software. having all portion like HR, Cobra, Payroll ect in one is great.

Inconvénients

not having the different department's direct number to contact them directly. For example Primepay HR

Avantages

Very quick responses when support is needed. Easy to use online portal.

Inconvénients

Sometimes there are issues with verification processes.

Alternatives envisagées 

Pourquoi passer à PrimePay

Avantages

There is a lot more functionality than from our last provider.

Working with members of the team has been a great experience, [sensitive content hidden] is wonderful to work with. [sensitive content hidden] were both amazing members of our implementation team

Inconvénients

Can be restrictive in some ways, (aforementioned security/access permissions). Issues also with seeing data across all of our FEINs at the same time

Avantages

I likes it when we had a designated person.

Inconvénients

Lack of our account knowledge by different representaives every week.

Alternatives envisagées 

Pourquoi passer à PrimePay

Avantages

The payroll module is very user friendly. No issues.
The time clock module is very user friendly. No issues.

Inconvénients

The new HR module is not user friendly. It is more for very large companies. We only have 55 employees and there are just too many features that we will never need or use. The actions section could have different verbiage as it's not very easy to figure how to complete basic updates if someone has a change. There are too many 'profiles' that just don't help at all and then make it hard to change a date or anything if there is a mistake. Reporting is terrible. The 'positions' feature is just a nightmare, I just want to be able to put in a basic position for my staff, we don't have that many and have to create a whole new position when we have a new hire.

HR3 was much more user friendly.

Avantages

I love these people! Customer service is great as I get someone to answer my "mishaps" and their babysitting technique.

The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents. I will be with them for a LONNNG time!

Inconvénients

Don't know yet ................. Life is good with PrimePay!!

Avantages

PrimePay is very easy to navigate and process payrolls.

Inconvénients

We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things change in PrimePay without being known or told and can cause some stress but it is usually fixed in the near future.

Avantages

The ease of navigating their online payroll site.

Inconvénients

Their fees are a bit higher than other payroll companies.

Avantages

I like the most that I have had the same Payroll specialist [sensitive content hidden] who is the best at her job and makes my life and job that much easier knowing she will be every week to take our payroll and all is completed correctly!

Inconvénients

Nothing really, Of course everyone would like to receive a less expensive invoice.

Avantages

When we started with PrimePay 10+ years ago they were great. Wonderful customer service.

Inconvénients

There has been no customer service lately. I tried to contact PrimePay to add a new employee. I could not get in touch with anyone. Even through email. It was easier to get a new payroll company than to onboard one employee with primepay.