PrimePay

Avantages

Ease of accessing the payroll portal. Helpful employees

Inconvénients

I have nothing to share negatively. I called in and had to wait about 10 minutes, which the day after a holiday was short.

Avantages

The platform is easy to use. The team is very responsive and answers questions quickly. If you need to use support, they are very efficient and friendly and get it right the first time.

Inconvénients

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Avantages

Really nothing - compared to other providers they offer no advantages.

Inconvénients

Inept customer support. Kept getting the run-around about tax withholding. We ditched them after months of frustration. Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!

Avantages

Their knowledgeable staff are service oriented (professional, polite and helpful) and always with prompt response. The people there are very easy to work with. I especially appreciate [sensitive content hidden], who walked through the SIMPLE IRA EE contribution and ER matching with IRS catching up rules' setup with me, step by step over several emails and a couple phone calls. Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay. Thank you!

Inconvénients

Nothing much... if I need to say something, it would be that I have waited for quarterly reports a little longer for a couple times. It really doesn't hurt anything, and that's the only thing I can think of.

Alternatives envisagées 

Pourquoi passer à PrimePay

Avantages

That was a quick reply with help regarding our quickbooks issues

Inconvénients

Sometimes there isn't a response on our cases

Avantages

They are professional, respond quickly, and helpful with payroll. I also appreciate the other services they offer such as trainings.

Inconvénients

Sometimes I need to speak directly to an individual over the phone and this can be challenging.

Avantages

Customer service experience is currently

Inconvénients

Requests for reviews every time a ticket is closed is too frequent

Avantages

I like the closeness of the team. I enjoy being able to work through problems with them & gain new insights!

Inconvénients

I do not have a lot of cons. I would like to see more ways to view pay & make it easier for some of our employees. I am not a fan of the positions.

Avantages

PrimePay is very personable; it is not too large where a client gets lost, and it is not too small and unable to take care of your business needs.

Inconvénients

Sometimes, it isn't easy to get hold of customer support professionals.

Avantages

nothing. this company is a joke. good luck if you work with them.

Inconvénients

they cant get simple requests right and then when they do make a mistake, they do nothing to fix it.

Avantages

I like that the money is impounded with each payroll run and that the quarterly reports are done within the organization.

Inconvénients

I don't like that I don't have as much control as I used to with my previous payroll provider.

Avantages

everything is in one software. having all portion like HR, Cobra, Payroll ect in one is great.

Inconvénients

not having the different department's direct number to contact them directly. For example Primepay HR

Avantages

Customer Service and the ease of navigating the online services.

Inconvénients

Finding Reports I need to complete audits. If I can't find what I want, I call customer service They have always been able to deliver.

Avantages

easy to use. customer service available if needed when questions come up.

Inconvénients

The hold times are longer at times to speak to someone.

Avantages

Cost, timeclock integrations, employee onboarding functionality.

Inconvénients

The initial set up for employee usage on the portal was a little difficult. This has been fixed with current upgrades.

Avantages

PrimePay’s exceptional customer service and comprehensive payroll solutions have been invaluable to our business. Their streamlined processes enable us to focus on our core operations without the stress of managing payroll tax reports or workers’ compensation insurance audits. Their professionalism and expertise make them a trusted partner for our payroll needs.

Inconvénients

Sometimes, I wait a little longer for a telephone response on Thursday or Friday afternoon. Fortunately, I always get a callback!

Avantages

Nothing. The customer service is terrible, and the quality of work is terrible, meaning we frequently have to reach out with questions and we get no answer most of the time. A simple question takes over a month to get a halfway satisfactory response from someone.

Inconvénients

The customer service and work quality is terrible.

Avantages

I love these people! Customer service is great as I get someone to answer my "mishaps" and their babysitting technique.

The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents. I will be with them for a LONNNG time!

Inconvénients

Don't know yet ................. Life is good with PrimePay!!

Avantages

I started using PrimePay because of the Worker Comp pay as you go feature along with being a small business, insurance can be a problem to obtain. Since then I have become dependent upon PrimePay to keep me compliant with payroll and tax responsibilities.

Inconvénients

Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. In the beginning, I had a payroll specialist assigned to me and we were able to build a relationship. Now I may or may not get a return call and when I'm in panic mode it can be frustrating.

Avantages

I appreciate the onboarding capabilities and a solid range of contacts that are willing to help in various focus areas like payroll, taxes, HR, etc.

Inconvénients

I wish there was a more seamless way to replicate an employee in one business to another. For example, when I have a staff member that works in both of our territories, it can be time consuming to manually add them into the second territory. I understand there's probably legal implications that make it difficult so I'm not sure I have a suggested fix.

Avantages

I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is unavailable.

Inconvénients

I would not say PrimePay's issue, but we pay for overnight priority package and some times it never shows up to be delivered on time or at all. Also, some times the Invoices we get from PrimePay are over charged and wrong.

Avantages

The ease of navigating their online payroll site.

Inconvénients

Their fees are a bit higher than other payroll companies.

Avantages

We love the ease of using the online portal. Our requests are always handled in a timely manner. The reports that are available to us are critical. We are extremely pleased with the service.

Inconvénients

There may be times periodically when it may be difficult to speak with a live representative.

Avantages

Comprehensive service, payroll, W/C, taxes ensure correct amounts are paid on time. Do NOT like that PTO accruals are different between the PrimePay and Swipeclock employee issues at times.

Inconvénients

Not assigned a specific human representative that I can call to discuss issues.

Avantages

Their customer support via phone call is always so helpful and some of the nicest people!

Inconvénients

Invoice billing can sometimes get mixed up, but customer support is able to fix any issues within a few days.