Gain

Hey Cesar, thanks for your review and calling Gain a "must-have" tool for digital marketing you made the whole team blush! We're glad you're taking advantage of the user-specific permissions, approval workflows, and social media tools.

Please feel free to email [email protected] or schedule a call with us at calendly.com.gain to share your experience with the comments so we can learn more about your use case and see how we can improve it. And we'll keep you posted on when we can bring the Annotations experience ("post it") that we currently have for marketing files to social media content!

Hi Curt, thanks so much for your review! We're so glad that the approval workflow and the activity tracker are working well for your work in such a highly regulated industry as banking. That's exactly what we set out to do when we designed Gain!

Thanks for your suggestion to improve the content tags, our team has been discussing how to improve them so your feedback is timely. Also, we just made our roadmap public so our users can see which projects we're working on, upvote their favorites, and even suggest new features. We invite you to take a peek! You can access it from your Account menu in Gain.

Hey Emily, thanks for your review! That Gain is pretty much your most used platform and that it makes your client's approval process easier is music to our ears :-)

We understand how it's not ideal to have to use a workaround to manage your Facebook stories. We'd love to hear more about your workflow please feel free to contact support to schedule a meeting with our product team so we can improve your experience!

Hi Sébastien, we're so glad you find Gain easy to use and that the calendar and list views make it easy to see everything at a glance. Have you tried the newer Gallery view? Its larger images, combined with the filters, come in handy when you're looking for something specific, since you don't have to hover for a preview. Thanks for leaving a review!

Also, thanks for your feedback on the hashtags, and although we don't have a timeline for it yet, the search function is in our list of projects to tackle, so stay tuned! If you're curious, check out our list of projects in our roadmap, where you can upvote projects and suggest new features. You can access the Product Roadmap from your Account menu in Gain.

Hi Jackie, we are thrilled to hear that you find Gain easy to use and that you've never had an issue with your clients approving content. We're so glad you're back to Gain and we really appreciate you leaving a review!

At this point, the Instagram API only allows auto-publishing for single-image and single-video posts but rest assured that the moment their API allows auto-publishing for GIFs and Carousel posts we'll jump on it. We can't wait!

Hi Lena, thanks for your review. We are glad to hear that GAIN is helping your team to save time.

We wanted to address the issue you faced when including multiple images in one post being shared as an album on Facebook. A couple of months ago we implemented changes to the Facebook posting to make this work in the way that you actually expect.

GAIN now uses native Facebook multi-photo posts. This means multi-photo posts now use Facebook's scheduling engine (useful for boosting posts before they're published) and there's no need to create an album just for the photos in the post.

If you have not tried posting multiple images since then please do, and let us know how it works for you!

Thanks!

Hi Qussai, thanks for your review! It sounds like your team is really taking advantage of the workspaces and approval workflows to organize and streamline their work for your social media clients.

Although right now the Instagram API only allows single-photo and single-video posts to be published automatically from external apps like Gain, you can be sure that as soon as they allow it for multiple images and Reels, we'll add it immediately!

Hi Kelly,
Thank you for taking the time to share your feedback on Gain. It's wonderful to hear that you find Gain user-friendly and value its collaboration and approvals features. Your suggestions for improvement are invaluable, and I'm delighted to inform you that scheduling posts at specific minutes is currently available. If you have any further suggestions or thoughts, please feel free to share them with us. Your support means a lot to us!

Hi Christopher,
Thank you for sharing your experience! It's great to know you enjoy managing your team and automating social media posts. Good news! Instagram publishing is available for Business and Creator accounts. Our team will reach out to assist you in setting this up. We value your feedback and are dedicated to ensuring the best experience for you. Thank you again for your support!

Thank you for taking the time to leave us a review! We're thrilled to hear that Gain has played a role in streamlining your approval process. Your satisfaction is our top priority, and we're always looking for ways to enhance your experience.

We would greatly appreciate the opportunity to learn more about your specific experience with files and how we can further improve in that aspect. To ensure we address your needs effectively, we encourage you to reach out to our dedicated support team to schedule a meeting with our product experts. This will allow us to gather valuable insights from you and work towards enhancing your file-related interactions within Gain.

Once again, thank you for your feedback and for choosing our platform. We look forward to connecting with you and further enhancing your experience with Gain.

Hey Helena, thanks so much for this review! We're so happy that Gain has cut down the time you spend on approvals and that the activity tracker has helped with accountability and collaboration. And the Customer Happiness team sends love right back!

Although we don't have a timeline for it yet, we do have a search function on our roadmap that will allow you to filter by keyword, so we'll keep you posted!

Thanks for the love, Kara! Knowing that Gain is making approvals easy and fun for even your most tech-averse clients makes us feel all warm and fuzzy.

We have good news for you Instagram grid planner is on our roadmap for this year! And we'll definitely reach out to see those spreadsheets. Also, we just made our roadmap public so you can see the projects we're prioritizing and even upvote the features you want the most. Just go to your Account menu in Gain and click on Product Roadmap.

Hi Blaine,

Thank you for taking the time to leave us a review! We are thrilled to hear that our approval workflow has been instrumental in saving your team valuable time.

We're excited to share that we have some exciting updates in the pipeline for you. Soon, you will have the ability to seamlessly combine both videos and photos in a single Instagram post, providing you with even more creative possibilities. To stay up-to-date with all our recent product updates and upcoming features, we encourage you to check out our changelog or public roadmap. Simply access them from your Account menu in Gain.

Once again, we truly appreciate your feedback and your continued support. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Hi Alaiska,

Thank you so much for returning to Gain and for sharing your review! We are delighted to have you back as a valued customer. Your feedback means a lot to us.

We're excited to let you know that you can now publish Instagram Stories directly from Gain, making your social media management even more seamless. However, at the moment, the Instagram API does not grant external apps like Gain access to stickers for Stories. Rest assured; we are actively monitoring any updates or changes to the API guidelines in order to incorporate them into Gain as soon as they become available. We're eagerly anticipating their availability in the near future!

Once again, thank you for your continued support and for being a part of the Gain community. Please don't hesitate to reach out if you have any further questions or need assistance with any other features. We're here to help.

Hey Carly,

Thanks so much for your review! We're also very happy you came back to Gain. It's great to hear that Gain helps you manage the high level of interaction you have with so many clients.

Know that we're always keeping an eye out for changes to Instagram's API and as soon as new post types can be auto-published from external apps like Gain, we'll add them in a heartbeat!

Hi Jenna,

Thanks so much for being a Gain customer and writing this review! We love that you find it user-friendly, and that you like the magic login for clients makes us smile. :)

Right now, we're working on adding performance metrics for social media so you can see how your content performs without leaving Gain. Stay tuned!

Hi Kelly,

Thanks for your review of Gain! We're glad to hear you find it easy to use and plan all your social media content, and how it's simplifying your client approvals and collaboration and making your team more efficient.

Some good news for you we're working on adding performance metrics for social posts right now! We'll also be adding the ability to upload multiple photos at once. Stay tuned!

Dear Geoff,
Thank you for your valuable review! We truly appreciate your feedback and are delighted to hear that, despite the learning curve associated with new software, you have found Gain to be user-friendly and easy to set up. We understand that adopting a new tool can sometimes involve trial and error, and we're enthusiastic that we've been able to provide you with a smooth experience.

Our dedicated Customer Success team is always here to support you on your journey. If you ever need any assistance, have questions, or would like to schedule a meeting, please don't hesitate to reach out. We are more than happy to arrange a convenient time to address any concerns or provide further guidance.

We're committed to continually improving our platform to meet your needs and exceed your expectations.

Hi Katherine!

Thanks for leaving a review. We're so glad you find Gain easy to use and that it's simplified your feedback and approval process. Also, great feedback on the calendar, I'll share your suggestion with the product team right away!

And any time you have a suggestion, you can send it straight to the team by adding it to our product roadmap. There you can see what we're working on, suggest new ideas, and even upvote other users' ideas! You can access it from your Account menu in Gain.

Hi Jewel, thanks for taking the time to review Gain! We're so glad that you, your team and your clients find Gain user-friendly and that Gain helps your workflow run smoothly.

The email notifications are designed so that actions that happen relatively close in time will be merged into one email so we don't spam your mailbox, but I can see how when a client approves content you want to know right away, so I'll pass your comment along to the product team. Thanks for the feedback!