Praxedo

Avantages

+ a multi-device plateforme
+ setting up very simplified
+ using the different services that are always available
+ a highly customizable system to be closest to the reality on the ground

Inconvénients

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

Avantages

The functionality, the support from the team at Praxedo when needed, the seamless process of invoicing and sending detailed reports with photos etc. to the clients

Inconvénients

There is not much to dislike. All around a great product and when you need help their team is there for you

Avantages

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Inconvénients

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

Avantages

The implementation team took the time to learn our business and ensure we were able to maintain compliance with our vendors.

Inconvénients

Templates are sort of hard to create, however the Praxedo team assisted us with the task so it was not really an issue.

Avantages

Instantaneous acces of interventions reports.
Natives notifications on technician PDA's.
Easy optimization of the planning due to pre-planning and cartography.
Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.
Self made personalized reports.
Personalized supply support and global activity reports.

Inconvénients

Non-attendance of :
reccurence billing,
automatic advanced statistics
personalisation of scripts based on the customer

Avantages

Its efficiency and ease of use, whatever the user profile (technicians, managers, customers), the first use is fast and intuitive. The other very important point for us is the gain in time that has allowed us to improve our profitability.

Inconvénients

The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it.

Avantages

We chose this software for its ability to evolve.
Our business is evolving and Praxedo can be configured in a simple way and can be easily complexified according to our needs.

Inconvénients

The phone app is very convenient but perhaps too basic. It may be missing another interface, which forces us to use the web interface for some functions. (so the web interface remains accessible anyway).

Avantages

The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization.
No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo.
And at last, but not least, so easy to plan several technicians with the smart scheduler and the map

Inconvénients

The use of the article is quiet hard when the database is large.

Avantages

Praxedo's team advised us well on the first implementation. Then most of the customization job can be done by our own means. Once properly configured, it is versatile, powerful and easy to use.
It helps our operations flowing better, getting done faster, and we got great feedback from our customers.
Interesting billing model, you pay mobile licenses only.

Inconvénients

The desk portal can be laggy and will freeze occasionnally.
Implementing new functionnalities seems to take a good while.
The billing process would be clearer if based on invoices with a clear recap of what you've been using.

Avantages

Praxedo is flexible and reliable.
It is easy to implement. It was quickly adopted by our 3000 contractors.
It allows us to follow the claims we assigned to our network. We get in real time the job sheets signed by our customers and provide us data regarding the job duration.
Praxedo helps us to be more efficient.

Inconvénients

Even if we already customized Praxedo to our specific needs, we would like to have customizations more easily.

Avantages

What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service.

If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live.

Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus.

Inconvénients

As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product...

There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future.

Avantages

- Pay per field service account
- No further Computer Software needed
- Compatible with every Android or IOS Device
- Straight and helpfull support
-

Inconvénients

- there is a bit more work neccesary in improving the map module and making it more intuitive.

Avantages

Praxedo is a very complete software to manage intervention. It is fully adaptable to your activity and your existing process.

Inconvénients

For me it's only the design of the website.

Avantages

Easy to use, setting and getting started. Personalized setting, intuitive for the technician. I really recommend this tool. Very fast return on investment.

Inconvénients

Nothing to report on this tool.

Avantages

Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth.

Inconvénients

I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.

Avantages

We really like the versatility of the solution, it gives us the chance to manage all our team rapidly and very effectively.

Work very well and the support is very responsive,

Ee got a lot of help from them when it was time to integrate the software to our daily production.

Inconvénients

For the manager, there is no mobile application to add or organize the daily schedule, so we have to use it from the mobile browser and the solution are not very adapted for it. But this is really the only one problem we found at this software. Everything else are very good.

Avantages

Praxedo can be use on multiple mobile OSs and works offline. The API system is very usefull to both prefill some data and pull back the collected data for analysis.

Inconvénients

It is sometime complicated to gather high volumes of data but this is a marginal use case. Pictures sometime are to heavy to be managed correctly.

Avantages

+ cross plattform ( android, ios, windows)
+ best form builder we found on all our tests - we can nearly every customization on our own
+ very stable. We have alreday over 10.000 tasks/tickets completed and only a handful of sync problems
+ we use the api to create tickets and catch all the data in our data warehouse

Inconvénients

- user interface / gui ( app and browser) could be a little better and more flexible

Avantages

The software unables me to easily progam interventions for my technicians and report what they did.

Inconvénients

I regret we can't put into order all categories of personnalized column in the reports view.

Avantages

easy to set up
freedom to maket your own forms etc
easy to use
also easy to the technicians in the field to make there reporting.
offline available for the technicians.

Inconvénients

there are no cons that at this moment that we are seeing.

Avantages

It is very adaptable with options for customization that we can add if our needs should grow.
We have received great technical support and help starting up from the Montreal team.

Inconvénients

When creating a new work order for an existing rural customer , we cannot open or view there location map without the saved dropped pin being re-geolocated to a wrong location.

Avantages

+++ Easy to use on the field
+++ Easy to set up and maintain (form builder, user administration, new functionnalities every 6 months, etc)
+++ Real offline mode
+++ Support quality and reactivity

Inconvénients

No cons at this time. Some features could still be improved, but we know Praxedo teams are working on it.

Avantages

Web base, easy of use, information live from all my technician. Planification easy and you can see the load of all your technician and switch job easaly

Inconvénients

Possibility to change the hours entered by the technician in automatic entry mode.
But it work Well by manuel entry.

Avantages

In our project management and our interventions, Praxedo made a revolution ! End of the papers, end of the pictures sent by mail... From now, everything is centralized and available for everybody. Our customers are pretty happy of personalized reporting and our back office is saving time for the follow-up. Our technicians are happy to be valorized thank to their highest value feed back.

More, the Praxedo team is always avalaible for the problem solving and the developpement of new functions.

Inconvénients

This software has no major issues. The only problem could be that Praxedo has no office in Belgium... But Paris not very far from Bruxelles.

Avantages

Praxedo a truly adaptable. The Praxedo team paid a great deal of attention to my project. They configured the solution to my business and processes by simply adjusting a few settings.
Praxedo support is great, responsive and caring, it is very much appreciated!

Inconvénients

Praxedo meets all my requirements so I have nothing to say here.