Social Intents

Avantages

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online.

We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Inconvénients

The built-in analytics are somewhat limited.

Avantages

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Inconvénients

We are yet to find anything missing or anything that doesn't meet our high standards.

Avantages

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Inconvénients

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Avantages

This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.

Inconvénients

Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

Avantages

Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.

Inconvénients

It does not offer some advanced features but it's still fine, still a good platform.

Avantages

This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.

Inconvénients

Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.

Avantages

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Inconvénients

Was not initially able to support our volume. This was corrected quickly.

Alternatives envisagées 

Avantages

Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!

Inconvénients

Great if you just want to add live chat to your website, but there are other options out there that offer more.

Alternatives envisagées 

Avantages

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Inconvénients

Could have a few more facilities out of the box.

Avantages

What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.

Inconvénients

The software's pricing may be considered high.