Spiff

Really amazing

Finally I can see accurate commissions!

It is amazing and creates a very helpful gap between the Sales and Finance team.

A different company under Salesforce

Unfortunate timing for us with the acquisition but it’s fair to say we are the first to experience the shift of Spiff.com under Salesforce. Having done my research on Salesforce M&A strategy they appear to follow a similar pattern of acquiring the #2 option in the market and amplifying sales across their existing customer base.

As you can imagine, a rapid influx of sales as they pivot to driving sales through the existing customers of Salesforce which very quickly overwhelmed them and the cracks start to form in implementation and ongoing support. It’ll take them 12-24 months to get on top of things as they churn out their talent and need to rebuild the lost knowledge. This is especially painful because you rely on their success team for items you would expect to be self-managed through an admin portal, thus the lost talent is going to be a major issue.

We’ve been pushed to move on to the latest platform of Spiff.com which has been positioned to us as “not really ready” but you can imagine this was a key part of the acquisition strategy and they’ll be moving forward with it prematurely, fixing on the fly and/or rolling back until it’s stable.

It’s worth stating the obvious here but this is commission software that, when errors occur, greatly impact the revenue operations team and eventually the general morale of the sales team. You could argue that one month of errors is somewhat acceptable but a second month with the same errors is simply unacceptable and a third month was enough for us to have to take our business elsewhere. And despite Spiff acknowledging these issues, they simply pointed to the 2 year contract with the expectation of us continuing to partner with them.

If you need an example of this, just look at SFDC CPQ, previously Steelbrick. An application that has had little to no innovation and has become a bundled offering in the SFDC suite of tools. We have pivoted to Dealhub in this area for that reason.

Our move to CaptivateIQ is a breath of fresh air and what required days/weeks of internal discussions at Spiff.com is something we are simply able to manage ourselves. The sales team are happy again and our rev ops team is no longer consumed by a single application. Glad we pulled the plug when we did before we realised churn in our organisation attributable to Spiff.com (sounds extreme but it had become a major issue in our employee surveys).

Happy to speak to anyone privately before you make a decision on a commission tool for your business given how in depth our knowledge is in this area. For example, on the surface Spiff.com and CaptivateIQ appear to be very similar but the sync time from SFDC to Spiff.com is ~2 hours so an AE is unable to see wins in real time.

Been looking for this for 6 years

It's been fantastic overall. The support is good, the product is easy, it's aesthetically pleasing, and it solves the biggest thing occupying a sales guy's mind: what am I getting paid?

Clear Commission Software for Sales Reps

Great way to stay on top of your commissions almost in real time.

Knowing where exactly I stand commission wise in an always up to date fashion is invaluable and Spiff helps achieving it with ease and clarity.

Spiff has helped me know that I am getting paid correctly

It has been very easy to use so far and the team has been very good at getting us set up and answering questions that we have.

Sleek and Powerful

10/10. A great experience with a company that has a lot of potential.

Commision calculation easy with Spiff

Nice graphical interface there for look of page is professional.

Great tool to track Compensation

It helps institutions organize commission calculations accurately and transparently.

Spiff helped us reach a high level of transparency as the commission record became clearer for all members and this reduced objections at all levels. Spiff also enhanced the capabilities of the organization's officials to evaluate the performance of sales teams based on proven facts, which improved the competitiveness of team members.

The visualization is unique!

I have created a culture of trust with Spiff! I'm grateful our team implemented it here at Lucid, now it is so simple to line up goals to current state and work together with your leaders to achieve your financial goals! - My reps know exactly what to work on in order to reach the next level!! - No more excel spreadsheets!!

Excellent Product-Easy to use!

We love using this product and you will too!

Visibility into Sales Comp

I don't have to wait until the end of the month to see what I'm making in commissions.

Great so far

It's been great so far. Very easy way to keep tabs on what I'm being paid and to know what to expect.

Spiff is AMAZING!!

I really do love this software and it has been so helpful to me as a whole. I believe this is going to go places.

Amazing Product!

Spiff Review

Great Way to Track Commission!

Love it so far

It was been great so far! I hate claw backs... but having what offices cancelled and knowing how that affects my check right in front of me makes it really nice.

Spiff is great

We use it to keep track of commissions and to make sure I get paid for everything I should get paid on.

Spiff is awesome!

Love being able to easily see where I'm at for the week/month, etc.

Spiff is a saver

It's been great. Like mentioned above its just a time saver, easy to use and track so I don't have to do it and it has a nice interface.

Spiffy

Great way to free up some time