Mikogo

Avantages

This software does basic remote access for free!

Inconvénients

There are bugs to work out, it doesn't capture UAC prompts properly, and doesn't capture windows key keystrokes properly.

Avantages

As I have been using Mikogo for a while, I can claim that it is among the finest for online meetings and presentations. Its quick design and simple method of dealing with the available tools make it easier for you to comprehend everything and run clear meetings. The screen control feature operates effectively. Compared to Microsoft Teams' screen control, which I've used before, it performs far better. The link is much stronger now. I appreciate that you provide tools like chat, pizzarra for drawing, and snapshots so I can totally control my session.

Inconvénients

The major drawback is that you can only control the screen, necessitating that you be on a different call from Mikogo in order for it to function. If your network is behind a proxy, you may need to open specific ports in order for this programme to connect. The user interface is not the most logical and appears to be out of date. The use of other programmes, such as Webex, is simpler. I'm not certain if I got any mail about it. But it would be wonderful if I were informed when the new features were released.

Avantages

I was referred to this product by a colleague for collaboration on a project we were developing jointly, since he was familair and I'm a power user, it worked well for this porject

Inconvénients

Its a little klugey - scheduling tool is tedious, inviting viewers even more so. The invited end user onboarding is a bit confusing and many of my clients would struggle to join a conference.

Avantages

It was fairly easy to use and in up until recently had few complaints.

Inconvénients

The product gets failing grades for support when things don't work as planned!

Avantages

I like that it's free to use. Mikogo is also very simple in outlook and functionality. I like its ability to share screen contents with others during meetings. This helps with better presentation and collaboration.

Inconvénients

Customer support of mikogo hasn't been the best for me. They seem hard to reach when you experience difficulty.

Alternatives envisagées 

Avantages

Good for support of remote customer systems

Inconvénients

There is no advanced notice of renewal. If you want to cancel, cancel ahead. They strong arm you into paying for an additional year if you cancel.

Avantages

Mikogo is good software, because I used it when I first started using it. Mikogo also has very good functionality. Mikogo also has very good features. Its ability to share the screen with others during meetings is powerful up to 25 people.
With Mikogo there is no need to download or install any software. All you need is an internet connection to get the program. Mikogo is compatible not only with Windows, Linus, MacOS, but also mobile devices.

Inconvénients

Not much to say except that the customer service is not at its best and moreover, there are bugs on the guest capture. Otherwise, it's flawless.

Alternatives envisagées 

Pourquoi passer à Mikogo

Avantages

It's easy to download and set up
It's easy to to start a support session and resolve issues quickly
It is mostly intuitive to both parties

Inconvénients

Keyboard and mouse sharing should be easy to find for the "supportee" because s/he may have limited computer software knowledge (which may be limited to downloading and installing the software).
The set-up process should be made as easy as possible (perhaps use a 10-year old's mindset), which includes verbiage on the setup screens, buttons, icons, etc.

Avantages

The most useful features of Mikogo include the quick and easy setup process, as well as the ability to share your screen via link and session key, making it easy to share and present your screen remotely even with non-technical users.

Inconvénients

I don't think anything needs to be improved. This software is designed for ease and simplicity of use.

Alternatives envisagées 

Pourquoi passer à Mikogo

Avantages

It is the easiest from all the remote assist programs that are out there.

Inconvénients

Mikogo could work a lot faster. There is a lot of delay between the two computers.

Avantages

Very easy to setup application, and easy to use. It's also simple for people invited to join and share screen.

Inconvénients

The Screen freeze, the screen freeze, the screen freeze, no audio support so you cannot record voice and video, The customer support is poor at best. They also forced another year's subscription on me - they require paypal auto renew, The vast majority of companies will allow you to cancel an auto renew if you let them know in a reasonable time. I notified then within 5 minutes of renewal notice they refused to allow me to cancel - now I have paid for full year for software I would rather throw away. not a reputable company.

Avantages

This workes with browser, that's a huge plus for me. No software installation for the client of any kind. you just browse and share your screen with the client for solving a problem or giving them a tutorial.
The one to one and all other VoIP call working really well. I can use my lappy mic and speaker to do a VoIP call and schedule a training meeting. The free version does give us big flexibility and it is just enough for a small and midsize freelancer like me.

Inconvénients

For voice call conferencing there is no number for India, which is really a down for me. As most of my customers are from INDIA.

Avantages

Inexpensive but there is a good (actually bad) reason for this and it has to do with quality.
Easy to use when it works.

Inconvénients

Very bad support, basically non-existent.
Often could not connect to client computers.
Sometimes it took customers 10 minutes+ to download.
Continued billing my credit card after expiration.
Couldn't reach billing department to straighten out charges.

Avantages

It can do both remote support and online meetings

Inconvénients

In our experience unreliable, screen quality poor, and sometimes our users has difficulty installing the client.

Avantages

I have been using this software for some time. I loved this software, a very easy-to-use interface, fast connectivity, audio and video quality is very good. In short, everything is amazing.

Inconvénients

I have never been in a situation to say that something is bad in the product. Only one time, I have bad experienced regarding dealing with customer support, otherwise no complaint about the product

Avantages

the software was fine. there are others that are better.

Inconvénients

It not as simple as others and customer support is non-existent.

Avantages

It doesn't require you much effort in order to start using it on short notice, it's easy to get a non-technical user to follow the steps

Inconvénients

When I've tried it on Mac i've had problems controlling the other persons mouse

Avantages

I was attracted to this platform because it belongs to a small company and I am interested in collaborating with the development of this kind of entrepreneurship.

Inconvénients

Unfortunately, I had all kinds of inconveniences. Communication failures, problems running the program and poor audio and video quality. The service they offer is not related to the price, because for the same money you can get something much better. I did not find the technical assistance very helpful.

Avantages

I thought that the interface was very easy to use and get going, and it was great that it worked with windows machines. We had a client that was in a different state, and we needed them to see our screen while working on a project.

Inconvénients

The frame rate on the other person's end was not idea. It needed to be much faster to stream live video from video editing software. We found that Skype was capable of doing the job better

Avantages

Product is easy to use, simple to install. Can be a little sluggish. It is probably the most user friendly of all the remote desktop sharing software that I have come across.

Inconvénients

As a company BYS is only interested in getting your money.
Their autorenewal policy is the worst I have come across, they charge your card and then invoice you afterwards. They do not send an email informing you that you are coming up for renewal.

You must provide 3 months notification before they will accept your cancellation. Verbal agreements from the team are worthless.

Avantages

Worked well but it has limitations as Skype, Teams other more contemporary software come for free and offer more features

Inconvénients

Almost 0 support. Invoices not issued automatically with renewal.

Avantages

There are better software out there both free and paid, very choppy to use. but decided to get it to check out canceled same day and now cannot get my money.

Inconvénients

choppy, slow, not as robust as other software I have used the price was good was the only thing, but used other freebies and they are better.