CallHub

Avantages

I generally like the app that allows me to use CallHub from my phone, which makes campaigning and other calls feel more natural.

Inconvénients

I found that it can be quite glitchy, and a few times it would freeze at awkward moments. I also found that it needs to be restarted regularly to keep it working well.

Avantages

easy to use, the reception is good. sometimes i think it repeats calle

Inconvénients

repetitive music, sometimes calls just disconnected, or the occasional wrong number.

Avantages

That it auto dialed and kept dialing until it reached an actual caller

Inconvénients

There didn’t seem to be a way to make the system recognize that someone’s number had been called already & the person spoke to one of the volunteers as a number of people said they had been called multiple times.

Avantages

CallHub is a great tool to use for outreach campaigns. You’re able to contact a large segment of your target population rather quickly. It also has a function that allows you to practice making the outbound calls prior to using it in a live scenario.

Inconvénients

I am new to user, so I’m still getting acclimated to using CallHub. I noticed a dial pad to call out, but I didn’t notice a button to place the outbound calls once the phone number has been entered if I am trying to reach someone in particular. The system automatically places the calls to the population you’re looking to reach though.

Avantages

I like the fact that it was easy to use, straightforward and got the job done

Inconvénients

It would lag on occasion, but other than the one or two calls it would just hang up on, no big issues

Avantages

I love its easy UI design, and ease of access.

Inconvénients

What I like least is the occasional lag between joining campaigns.

Avantages

Ease of use. Quick turn around between calls

Inconvénients

It was more with the set up of the questions. Some pertinent questions were lost if their answer did not follow the script - for address and email confirmation

Avantages

The app is user friendly. I enjoyed using it.

Inconvénients

Having to sign in and out was a bit frustrating. It took some time to get back to the page I was on.

Avantages

Sorry...nothing good to say about it. Need to make it easy to connect when we've been in a rush to connect with people
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Inconvénients

Never was able to get onto it/connect. Very disappointing

Avantages

Very easy to use. Clear sound. The water sound at the begin was interesting.

Inconvénients

The script kept changing. Script did not load fast enough. The review has minimum characters.

Avantages

The transfer call feature is very beneficial to the organizing community.

Inconvénients

The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables.

Avantages

easy to use, simple for admin and agents
no need to pay monthly fee per agent
spamshield

Inconvénients

poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns
Cost is too high

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

I like that my team of staff and volunteers can easily make lots of calls to our constituents. We try to call through everyone we can twice a year.

Inconvénients

When we first started using it they didnt have an app for phones or iphones. But they do have that functionality now.

Avantages

Love the way I am able to set up call dispositions, love how easy it is to set up.

Inconvénients

The UI is outdated looking, would be cool if it looked better

Avantages

IVR, our sales team gets 100 leads a day, so we get a feature where customers can call us back.

Inconvénients

I think it is a little expensive. Maybe in future if we find a better company we might switch.

Avantages

The user experience for agents is great, very streamlined. The smooth integration with Nationbuilder is essential for us. Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down.

Inconvénients

The fact that the page refreshes every time you add a new question or event, or reorder them. It makes the process of setting up a new campaign arduous and as an admin it's a headache. Also the fact that you need to go through every single edit page to save changes. Making cloning and editing previous campaigns easier would be great.

Avantages

It is easy to operate and allows multiple campaigns to be running in conjunction. Call Hub responds to help requests in a timely manner.

Inconvénients

Calling numbers appear as spam and this cannot be removed in Australia. Call Hub is set up more for an American context.

Avantages

contact phone number kill list + rented number

Inconvénients

not having a template script to add onto a new campaign

Avantages

It's an easy way to inform our community of delays or cancellations.

Inconvénients

It takes quite awhile (at 60 calls a minute) to call everyone.

Avantages

Simple enough to use interface, customizations on music, ability to add giant swaths of numbers and get through them effortlessly.

Inconvénients

A bit glitchy here and there, calls disconnecting or audio being very quiet. Also the process of creating a new campaign and adding members is very tedious - wish it was easier.

Avantages

Great integrations and support is very responsive.

Inconvénients

Not as cost effective as other competitors.

Avantages

Easy to use, affordable, agile, no issues deploying at scale

Inconvénients

I needed more sophisticated performance analytics for campaigns and canvassers such as a live dashboard

Avantages

Ease of access and straightforward ability make calls with details of each client easily viewable and prompts easily accessible.

Inconvénients

Ability to choose or assign campaigns has to be approved by a manager whom may or may not be available.

Avantages

The interface is easy to understand. Also call transfers were pretty simple. It doesn’t take formal training, you can just show somebody how to use it and they’ll be fine.

Inconvénients

I had difficulty logging in a couple times and it cost me hours.

Avantages

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot.

Inconvénients

I think CallHub is an excellent service and I do not have any complaints.