MaintainX

Avantages

Very in depth program. We have found it easy to engage with.

Inconvénients

We'll get back on that if we find anything.

Avantages

I love how you can use it on desk to or phone app.

Inconvénients

I do not have nothing negative to say about the company.

Avantages

usability is great, dashboards are good and the support is helpful. very user friendly and intuitive

Inconvénients

would be nice if there was the ability to add folders for PMs. for example we have several Press machines, names P1, P2, etc. and would be good to have folders to help keep things organized

Avantages

Simplicity of use and was easy to set up.

Inconvénients

Nothing actually. Everything I saw was easy to use and set up.

Avantages

establishing an automatic system beside the outlook file i was using

Inconvénients

easy to use, able to add pictures to the assets

Avantages

The ease of use for myself the administrator and how simple it is for the technicians to use.

Inconvénients

Sometimes the view of what is completed and what is open on the home page is not the easiest to filter for a quick view and the PO's only allow for USD and no other currency which is hard when we do a ton of overseas purchasing of machine parts.

Avantages

User friendly, great tool for customer vendor communication

Inconvénients

Learning curve is always the downfall but once you figure it out, you are good to go

Avantages

This product has had a huge impact on our production and organization since it's implementation. It's been so easy to use and getting the rest of the team on board with the new system was really easy. I honestly can't imagine ever going back to the old way of using paper work orders. This is such a huge time saver for us and really is key to keeping track of all of our work orders across our different properties. It's great to be able to get all the key information into our techs hands out in the field being able to view photos and details in real time. And from the admin side it's a great being able to see when things are being completed. The asset tracking has been key for keeping track of our water meter readings and keeping up with vehicle maintenance as well. Having so many requestors is a big value as well; it gets our whole team involved with the facilities upkeep and has gone a long way to keeping our properties looking so nice and running smoothly. Oh and I can't forget to mention the team at MaintainX and their technical support. They've been so easy to work. They are always easy to get a hold of and very responsive. Any issues I've had so far have been taken care of either within a few hours or a day at most. It's so nice to get an actual person working at the company helping instead of a generic foriegn call center whos just googling the troubleshooting. They are always friendly and engaged in whatever you're calling about, so a big thanks to them.

Inconvénients

There's really not much I don't like about MaintainX. I guess if I had to pick something it would be that there doesn't seem to be many updates or new features added very often; or at least ones that impact our field or the areas we use it for. I've suggested some features to the team before but haven't seen any really implemented yet. But it's not the end of the world; the current build is still very much optimized for what we use it for.

Avantages

User friendly and accessible, Easy to manage and customice to your needs.

Inconvénients

Would be great to be able to create a part list categories, for example, machine no 1 - machine no 2 etc :)

Avantages

Being able to have all the machines I maintain in one spot. Easy to use, great customer service!

Inconvénients

I have not found anything to dislike yet.

Avantages

User friendly, phone and Tablet compatible, frequent videos, support and the list goes on.

Inconvénients

In over 2 years of being on MaintainX daily, I cannot think of 1 aspect that I dislike about this software.

Avantages

The onboarding team was very responsive.

Inconvénients

I have not encountered an issue with the platform yet.

Avantages

Easy to use & navigate. Really helps streamline issues and resolve them. Takes very little time to create a work order to get jobs done.

Inconvénients

So far so good. No cons to report as of now.

Avantages

App based. Anyone with a phone can use this program. Very modern, sleek design. Ease of use really drives participation in the program.

Inconvénients

We haven’t done a very deep dive into the software, so there is some uncertainty of how this might integrate into other software we’re using.

Avantages

Real time updates and status tracking aloows us to prioritize or jobs quickly and keep a running inventory for rooms at the hotel

Inconvénients

Dont have much to complain about, maybe adding a dark mode so when using it in guest rooms it isnt blinding in the early am or later pm hours

Avantages

This CMMS is very user-friendly and works very well with all of our equipment.

Inconvénients

It works very well as it is. There is nothing I can think of that needs to be added at this time.

Avantages

I like that it is very easy and quick. It can be done in a rush situation

Inconvénients

There is some activity that can't be done from phone I think it will be better if everything can be done from the app and desktop

Avantages

So far this software has met all our needs.

Inconvénients

So far, I can't point out anything. MaintaniX has met all our requirements.

Avantages

The simplistic and quick user interface, allows anyone with a smartphone to quickly enter or close work orders.

Inconvénients

In the inventory tracking section it can take some time to enter new items in the app. A few less clicks would be great.

Avantages

Easy to use, reasonably priced, friendly customer service.

Inconvénients

Need to dial in the status change and comment messaging between administrators and users.

Avantages

All info in one spot and easily accessed to make data management and comparisons easy

Inconvénients

At this point in time, I have very little negative feedback

Avantages

I like MaintainX for its ease of use, customization options, real-time communication, asset management, mobile accessibility, analytics, and integration capabilities, which collectively enhance productivity and efficiency in maintenance operations.

Inconvénients

I've identified some missing features that would be beneficial for my use. One aspect I find inconvenient is the need to download or export a work order to print it. Additionally, I wish for the capability to mass print work orders without the necessity of opening each one individually. Moreover, I believe integrating a GPS feature within the app would be advantageous, especially for identifying maintenance repair areas when there's no specific address available.

Avantages

This has kept me organized when I first started as the maintenance supervisor.

Inconvénients

I believe that there should be a little more ease of use for requesters.

Alternatives envisagées 

Avantages

In depth maintenance and asset management

Inconvénients

The user portal isn't very user friendly

Avantages

Scheduling and parts management are the two most important features, QR codes for equipment and parts and mobile app for users to manage maintenance is also crucial.

Inconvénients

Only con so far is the inability to inventory the same part in multiple locations. I would like to see a feature where I can see how many of part X I have in each of my plants locations.

Avantages

You can place a work order on the website.

Inconvénients

It was hard to bypass item that wasn't activity on our site.

Avantages

Very easy system to learn and intuitive
Nicely laid out

Inconvénients

Not enough experience yet to call out specifics

Avantages

After initial setup the system is easy to use.

Inconvénients

The only thing I would like to see is better scheduling options (Like schedule for the third Tuesday of each month)

Avantages

The ease of use is one of most important things to our company. Also the staff at MaintainX was great in the setup processes.

Inconvénients

Some of the systems could be more user friendly.

Avantages

Price is great and user friendly interface for maintainers.

Inconvénients

Some functionality can be added for scheduling times and frequency.

Avantages

MaintainX was easy to get running with. Their support team set us up for success and made sure we had what we needed to get started with lots of helpful training. Its easy to setup and monitor/close work orders. Easy to setup and track assets. Our maintenance system is miles ahead of where it was before

Inconvénients

Nothing too much to dislike about MaintainX at this time. Despite the training, it can be tough to learn, but I feel most users can get the hang of it quickly.

Avantages

The ease of submitting a request is my favorite aspect of this app. If I need to add a picture or video I can easily do that within the app as well. Then you can easily track the progress and communicate about the project all in the same place.

Inconvénients

The only thing I don’t like is if I create the request, and maintenance forgets to close it out when they are done, I can’t mark the request as completed myself. Something really small and pretty insignificant but would be a nice feature.

Avantages

Inventory and asset management have been greatly simplified via MaintainX.

Inconvénients

OEE integration is cumbersome or lacking.

Avantages

What I like the most is that we can easily manage the services through the program.

Inconvénients

create teams, if you have too many of the same teams with different serial numbers, it takes a lot of time to create them.I would change the calendar view to have the option to zoom in and out, so that more or less tasks can be seen in one view.

Avantages

Word order creation is the most feature that is very useful and supports the team to know what is the pending task and needs to solve before the deadline.

Inconvénients

My request button for the user is easy to trace on the pending/completed task but for the full user level up I would like to ask the MaintainX team to add the "My request button" on the feature platform to make the full user level up can also trace their job request.

Avantages

Ease of use, completed features, paperless

Inconvénients

Need more examples for fully automation CMMS

Avantages

Easy to use with multiple users. Mobile app makes it easy to add work orders while on the go.

Inconvénients

Work order list printing could be better.

Avantages

Although we have not yet made our Maintain X live as of yet, the set up process has got us really excited to have everything we need on one system. We are excited to have the relevant data for our clients to hand without wasting time searching across multiple systems for the info.

Inconvénients

I have not yet found a con per se! It would be good to restrict the engineers ability to make amendments to the system.

Avantages

An easy way to let requesters add WO’s. And the ability to communicate directly with the requesters.

Inconvénients

I would like to have more history available to the lower end users.

Avantages

We utilize MaintainX for daily vehicle inspections, asset management, and logging vehicle repairs. We switched from a software that specialized in fleet management do to the lower cost and ease of configuration. Previous software only completed inspections. MaintainX can handle the inspections and keep track of our open work orders and helps our team stay on the same page for all assets.

Inconvénients

At this moment there is not any thing I can list negatively about Maintainx.

Avantages

Love everything about it.So easy to use.Even easier to learn and train othersLove the mobile app and ability to add photos and videolove the comments for communication

Inconvénients

I would like to customize or band it a bit more but that is not a MAJOR factor in use and more of a nice to have.

Avantages

The communication on how to do things, The hands on help you receive, and ease of use.

Inconvénients

The font can not be changed to customize procedures.

Avantages

Ease of use off the shelf. Really good platform, very easy to pick up.

Inconvénients

Not very customizable, at least at the premium level.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

MaintainX has an easy platform to use and to navigate

Inconvénients

There is nothing that I would change with MaintainX

Avantages

I like how easy it is to use the app, i haven't been using it for very long but its already a day to day part of my working life now and does not feel like a struggle to do so.

Inconvénients

at first its quite alot to get used to but once you get used to it its a great product.

Avantages

I like that I can use my phone or tablet right at the machine. When I write a P.M I write it at the machine and put in detail steps to do said p.m I also love that I can take a photo of the exact spot or item I want to have addressed.

Inconvénients

the only con I can see for me is,When I have put in a detailed p.m and have taken photos, and completed the p.m and I somehow lose it. I think its because i did not save before exiting.So that is on me But i do wonder if a notice could appear to say "you are about to lose your work are you sure you don't want to save"

Avantages

Simplicity, our entire team uses it AND loves it

Inconvénients

Sometimes we have to use workarounds for industry terminology or specific uses/processes

Avantages

The app is well-designed and has all the critical functions needed to maintain a building. Very easy to deploy and use.

Inconvénients

It lacks a robust library with pre-populated templates (maintenance templates or inspection templates etc... )

Avantages

This system is very intuitive to start. I had used SAP for maintenance managements at a previous role. This blows it away as being able to pick it up and run with it. A+++

Inconvénients

I have not found anything that would deter me from the system. Minor inconveniences are being worked on by their development team, and they seem to be constantly working to make the system better.

Avantages

Keeps track of jobs needing to be done, assigning them, and looking back to see previous repairs done.Additionally helps track inventory of critical spares, alerts when you are out, and keeps track of where these spares were purchased from.Also used for daily/weekly checks with work orders that auto create themselves when issues are found.

Inconvénients

It does everything we need it to do, not sure what could be different.