Regiondo

Avantages

le paiement en ligne, les réservations en ligne

Inconvénients

il n'y a pas de paiement ANCV. mais il parait que cela va arriver

Avantages

It helps you when you are completely new to this field and want to set up your own ticket sysem..
The Layout is quite nice.

Inconvénients

They tell you they help you with traffic but the channels will only list you when you already have high traffic volume.

Avantages

Everything is great and our work has been made easier!

Inconvénients

I cannot think of something that I do not like about Regiondo! For whatever we ask and we want we have a solution!

Avantages

The booking system looked good and were were told it would support package deals e..g. two activities at a discount.

Inconvénients

The booking system could not do the most basic addition. If someone selected a £30 activity the total came out at £35.64. Regoindo spent weeks trying to make it work without success. Package deals were setup, but kept displaying that they were fully booked. We got it fixed then it broke again, day after day after day. Reports from Regiondo are in Excel in german format with a comma in place of a decimal point, so a UK version of Excel cannot make sense of it.

Alternatives envisagées 

Pourquoi choisir Regiondo 

Logiciel antérieur 

Pourquoi passer à Regiondo

Avantages

The customer service is great, they answer you very fast and they are very nice.

Inconvénients

We would like to find more languages, as catalan.

Avantages

It has all the features I need as a tour provider of about 30 different city tours and small group day trips (adjustable website booking widget, channel manager with all the essential OTA plug-ins, email automation, etc.). Easy to use and intuitive.

Inconvénients

Could be slightly better design-wise, although some aspects have been updated recently and it looks much nicer than before.

Alternatives envisagées 

Pourquoi passer à Regiondo

Avantages

Regiondo is very easy to use for the company but also for the customer

Inconvénients

It's rigid and not very customizable. It has problem with multi-day products

Alternatives envisagées 

Pourquoi passer à Regiondo

Avantages

Easy to use, efficient in centralising all reservations, no issues during busy season.

Inconvénients

including new OTA's remains very much at our discretion. Little help from regiondo in opening new relationships. IE: ota's never respond to initial messages sent from platform. We need to contact them directly through to their central email addresss.

Avantages

It integrates very well with a lot of softwares (viator, getyourguide, ...), I liked the help of the customer support and liked also the graphic I have in the website.

Inconvénients

I need to be able to let the customer choose the language of the experience is buying, and at the moment that the customer book an experience in English on X day at Y hour, on X day at Y hour only the English option remains active. To have that i had to make 2 differnt experiences in regiondo, and i had to separe and create different pages on my website to be sure to let the people book the experience in the language they prefer. Would be nice to let us personalize more gift vouchers. Oh, and invoices are very hard to understand.

Avantages

The service is great. Regionda helps even small companies to get known in a wide area.

Inconvénients

We have no cons about Regiondo.

Avantages

Probably the best booking system in the market. Many features and designed on real customer's needs. Cannot imagine to work without

Inconvénients

A bit expensive but quality is an investment not a cost. The mobile version should be enhanced a bit further

Avantages

L’assistenza di una persona in particolare che nonostante i drammatici disservizi riscontrati ha continuato a metterci la faccia cercando di mediare affinché non scegliessimo le vie legali

Inconvénients

Continui malfunzionamenti.
Ad es è da più di un anno che il campo telefono di chi si iscrive non viene importato correttamente. Dato per noi fondamentale. Da un anno segnaliamo in bug e ancora non è stato risolto. Stessa cosa con cod fisc per la fatturazione

Avantages

Für eine Freizeitdestination wie unsere ist Regiondo eine gute Möglichkeit, online-Ticketing zu ermöglichen um so eine andere Gruppe von Besuchern zu erreichen. Die Integration auf der Homepage klappt sehr gut und ist relativ einfach, der Ablauf bei den Buchungen klappt hervorragend und auch die Abrechnung ist zuverlässig.

Inconvénients

Die Scan-Funktion der Regiondo App ist leider seit mehr als 1 Jahr nicht mehr zuverlässig und trotz mehrfachem Kontakt mit dem Support kann keine Lösung gefunden werden. Der Scan-Prozess vor Ort ist unzuverlässig und langwierig und keinesfalls eine Hilfe oder Beschleunigung bei der Tageskasse. Besonders an Tagen mit grossem Besucherandrang halten diese technischen Probleme unnötig auf. Damit stellt sich für uns die Frage, ob Regiondo wirklich eine Hilfe für uns ist oder nicht.

Avantages

Das Service . Wenn ich anrufen und Hilfe brauche werde ich immer freundlichen und mit Geduld geholfen.

Inconvénients

Ich kann nicht sagen, weil wenn ich Frage oder Problem mit dem Portal haben, dann rufe ich einfach an und ich werde freundliche weiße geholfen.

Avantages

La venditrice, lo fa con passione e crede nel software. Ti fa credere di avere convenienze di gestione che non ha.

Inconvénients

I pagamenti gestiti da loro tramite STRIPE e non hai alcuna visione se devi opporti ad una contestazione.In pratica, se un cliente paga per una prenotazione e poi per un motivo decide di non venire, basta che fa reclamo alla propria banca e vedi sparire i soldi più il costo della contestazione, anche se sul tuo sito è ben evidenziato durante l'ordine che non c'è possibilità di rimborso.

Avantages

Die Möglichkeit die Tickets über einen Kalender zu verwalten und dafür unterschiedliche Sales Channels benutzen zu können.

Inconvénients

Wenn Umbuchungen wichtig werden dann wäre es gut wenn man auch den Gästen die über einen Sales Channel gebucht haben einen Änderungsvorschlag oder eine Umbuchung schicken könnten. Das ist noch nicht der Fall. Ausserdem wäre es gut wenn man auf der neuen Version auch direkt Nachrichten über den Kalender an Gäste die über den Sales Channel gebucht haben schicken könnte. Das ist auch noch nicht der Fall.

Avantages

Integration mit anderen Vertriebskanälen.Buchungssystem mit den vielen Bezahlmöglichkeiten.An dieser Stelle auch 5 Sterne an den Support - immer schnell erreichbar und lösungsorientiert zum Ziel.

Inconvénients

Eine Veranstaltung / Kurs mit mehrerer Orten / Terminen hinterlegen. Wir haben viele Zielgruppen mit den gleichen Kursinhalten durch die verschiedenen Orte haben wir von ca. 20 Kursen am Ende um die 70-80 Veranstaltungen (Tendenz steigend, wenn wir noch mehr Kursorte anbieten möchten). Die Abrechnung ist steuerlich sehr undurchsichtig abrechenbar. Ich kann es bei mehrere Buchungen teilweise kaum noch nachvollziehen.

Avantages

- Facilità nell'utilizzarlo e nelle diverse funzioni
- Assistenza del team support

Inconvénients

Ci sono sicuramente delle impostazioni da migliorare come la chiusura vendita dei prodotti più immediata, l'impostazione delle offerte / sconti per determinati periodi ed alcuni bug con i collegamenti api

Avantages

An Regiondo gefällt mir, das man viel personalisieren kann. Der Support ist immer Verfügbar, hilfsbereit, professionell und unkompliziert.

Inconvénients

Die Sprache muss immer wieder eingestellt werden.
Das Sperrsystem im Kalender ist nicht Stundenweise sondern man muss jeden Event einzeln sperren (bei mehreren Event-Möglichkeiten in einer Stunde ist das sehr Zeitaufwendig).

Avantages

Nichts was die Konkurrenz nicht ebenso für sehr viel weniger Geld zu bieten hätte.

Inconvénients

Unübersichtlichkeit: unnötig komplizierte Struktur der Software
Kapazitätsplanung: War sehr kompliziert und für mein Business nicht fehlerfrei
Feedback-Mails: Konnten nicht geöffnet werden
automatisierte Gutscheinversendung: Einige Formatierungen waren total zerschossen und für Kunden unbrauchbar
Abrechnung: fehlerhaft und nicht wie vertraglich vereinbart und sehr unübersichtlich (Absicht?)
Stripe: Sie übernehmen ungefragt den Zugang zu Stripe, sodass man selber gar keine Einsicht in Stripe hat. Das Recht dazu wollten Sie sich jetzt nach einem Jahr bei mir einholen, natürlich ohne Hinweise was dies soll.

Avantages

The software is easy to use and it's possibile to embed it in the web site of the organization.

Inconvénients

The Stripe report about the weekly takings is not clear and difficult to check.
There's also a lack of some data for the Italian accounting regulations.
The combo offer is not flexible: you can't choose which offer book first.
You can't delete old ticket categories and the always appear when you add a new reservation.

Avantages

It has tons of integrations with OTA's and many additional features. Their support and the content they publish are also great.

Inconvénients

Taking a percentage fee after each booking with no maximum amount per month is honestly not something I can agree on in principle, especially considering that in our plan we paid around 3.5% after every booking done through our own website, plus a fixed fee of EUR .50 per each ticket sold, plus monthly fee, plus cancellation fees sometimes, plus there was even a fee for receiving bookings from OTA's -- the total of this was around 5 to 7 percent of our total revenue that we paid in fees per month. This may be fine for a small business just starting out with yearly online bookings under 50k, but it amounts to a ton per month if you have a higher volume of bookings. I don't think it's reasonable to pay this much for a reservation system at a higher volume. This 5 to 7 percent amounts to a much higher percent of the profit margin itself. For our business, we found that there are other products that cost way less and have similar or even better functionality.

Alternatives envisagées 

Avantages

Il sistema automatico di conferma della prenotazione in base alla disponibilità è per me essenziale per non essere legata ai clienti e alle continue mail di richiesta.

Inconvénients

Dovrebbe essere un po' più flessibile, poter cambiare, sostituire o modificare le richieste dei clienti.

Avantages

Sistema pensato per essere impiegato a veri livelli oltre la semplice prenotazione.
Rappresenta un sistema di gestione delle informazioni interne , utilizzabile da molti collaboratori con differenti accessi e permessi, per informare i clienti sulle specifiche dell’attività in tempo reale.
Uno strumento che soprattutto fornisce informazioni indispensabili per le analisi di digital marketing.
La nostra strategia di acquisizione ruota intorno a questo strumento.

Inconvénients

Se utilizzato in maniera intensiva fa emergere bug di sistema che necessitano del tempo per essere risolti.

Avantages

Das neue React Widget ist mega! Es lässt sich nahtlos in die eigene Webseite integrieren.

Inconvénients

Die deutschen Hilfe-Seiten sind nicht immer auf dem neusten Stand, aber durch einen Anruf beim Support lässt sich alles regeln.