Dispatch

Avantages

Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.

Inconvénients

Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.

Avantages

Easy to use, great customer service. Reliable.

Inconvénients

Didn't have much offers for trucks with pipe racks.

Avantages

Easy to use. Gets the job done sometimes.

Inconvénients

The customer service is awful. Would not recommend ever. No way to just call them to solve an issue takes them forever to reply to emails.

Avantages

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

Inconvénients

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Avantages

I like how easy it is to use, how quick you can learn how to use it.

Inconvénients

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Avantages

The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle. The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances.

Inconvénients

Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database.

Avantages

Easy to navigate and enter in new customer information.

Inconvénients

You cannot search archived jobs - huge disadvantage when I need to look back at an older job.
It is not very well integrated with other systems.

Avantages

It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.

Inconvénients

-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
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Avantages

Clean graphics, readable. The storage space seems very nice.

Inconvénients

Repetitive information, glitches with the chat. Missing history

Avantages

If it had worked properly, I might have something nice to say. But it just never worked properly.

Inconvénients

Crashing, no integration, customer service never helpful

Avantages

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

Inconvénients

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

Avantages

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

Inconvénients

I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

Avantages

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Inconvénients

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

Avantages

It works with home warranties which the home warranty companies we work with required us to use this software

Inconvénients

Its to easy to accidentally delete an invoice. Picture quality is horrible. App has extreme difficulty uploading pics. It not the phone as it has the same issues with android or apple and even the latest greatest phones.

Avantages

Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know

Inconvénients

sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers

Avantages

I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office. As well as closing out the records before they come back at the end of the day. The convenience of our clients knowing when their team members are on their way, when they start, when they finish. And a review scoring their service is given immediately.

Inconvénients

Many times through out our day we will get calls from clients expressing they didn't get their notice that their team member was on their way. Delayed notices:

Avantages

None. The customer support is nonexistent.

Inconvénients

They are literally zero help if you have issues. I've called a few times and I'm still waiting for a return phone call from 3 weeks ago. Don't depend on this program for your business. If you have issues you're going to regretting your decision.

Avantages

Easy to track technicians
Easy to schedule jobs and check the history of work done at clients
Pictures can be uploaded
Maps are great to be able to schedule jobs in the same area if a tech is close by
Clients love being notified when the technician is on his / her way

Inconvénients

More information could be sent to technicians when a job is assigned (Address / Type of job)
Reminders 10-15 minutes before the job is scheduled would be great
Monthly overview would be great to have

Avantages

its easy to use , a few reps are great to work with

Inconvénients

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

Avantages

Quick setup. The service tech’s were able to puck it up quickly.

Inconvénients

I would like the review process to go straight to Social Media, Google, yelp, or to a platform where other consumers can read the reviews. Most customers will not select or take the extra step to forward the review onto the major platforms. Seeing the reviews are nice, but it really is not beneficial unless customers can read them.

Alternatives envisagées 

Pourquoi passer à Dispatch

Avantages

Quick and easy to use. Makes communication with customers and teams fast and easy

Inconvénients

houses are not always in order. They do have a number next to them now but sometimes duplicated if moved a house from another team, so we have to hand write a note to the team to correct the order.

Avantages

Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.

Inconvénients

MAC and Windows programs would be extremely beneficial for our operations.

Avantages

Easy to train on thios software to new hire .

Very user friendly.

Inconvénients

It needs more options for HVAC industry.

Like Maintenance Agreement Sales etc.

Avantages

I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.

Inconvénients

There are no Cons to this software, We enjoy everything it has to offer.

Avantages

We can track teams throughout the day and dispatch uploads necessary data to our computer to expedite closing out workorders.

Inconvénients

Would like to be able to offer customers an arrival window in their service alert that comes in the day before.