Swell

Avantages

Il y a un gage de qualité en ce qui concerne la restitution sonore,on ressent une sorte de pureté dans le son

Inconvénients

Au niveau de l autonomie qui est égale seulement à 10 heures

Avantages

Cost effective- easy to communicate with support

Inconvénients

There are glitches that happen occasionally

Alternatives envisagées 

Pourquoi choisir Swell 

Logiciel antérieur 

Pourquoi passer à Swell

Avantages

Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value.

Inconvénients

I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there.

Avantages

I loved the easy access to our clients. I loved seeing when we would get a new review.

Inconvénients

Creating a chat to a new member wasn't the easiest to figure out.

Avantages

Replying to a customer is easy. As long as no one sends you a message while you are typing.

Inconvénients

Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number.

Avantages

easy to use
patients response rate is good

Inconvénients

not all of our patients are in swell, we need to manual enter several

Avantages

Easy of use! The dashboard is super simple, their support is great, and it's super simple for our patients.

Inconvénients

Really there's nothing not to like : ) Highly recommended.

Avantages

Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing Adventures.

Inconvénients

Pricing for seasonal plans. Need to explore campaigning options that may make more valuable to promoting business expansion

Avantages

The ease of access to view, reply and make adjustments when necessary to reviews, and contacts.

Inconvénients

The length of time for implementation of Swell as a part of our workflow.

Avantages

I love the 2 way texting it is very convenient for chatting with patients for scheduling, rescheduling.

Inconvénients

At times even when a patient is in the system it will not find them so then I try and add them into the system and then it finds the patient.

Avantages

Positive outcome, friendly and direct customer service, great company!

Inconvénients

It's all good. There are no issues at this time.

Avantages

We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer.

Inconvénients

Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation.

Avantages

The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer.
I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.

Inconvénients

The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Alternatives envisagées 

Pourquoi choisir Swell 

Pourquoi passer à Swell

Avantages

The interface is easy to use. It's clean and easy to understand.

Inconvénients

We were sold on an integration with our current CRM. Swell has not been able to deliver on that promise. I don't feel like they have a lot of support to troubleshoot these issues.

Alternatives envisagées 

Pourquoi choisir Swell 

Logiciel antérieur 

Pourquoi passer à Swell

Avantages

I love the dashboard, I feel it is inviting, and user friendly.

Inconvénients

Set up was a little much, I remember having to go to every single computer in our office and having to download something, with us being a start up it did end up taking up quite a bit of time. Other then that everything has been GREAT!

Avantages

Swell is very helpful for getting reviews

Inconvénients

need more instructional videos to show how to do certain things

Avantages

We love that Swell integrates with our practice management software and does the hard work behind the scenes. It is so easy to use the platform to monitor reviews. We have gotten so many more reviews without really putting in any effort at all. It is very reasonably priced as well. We would definitely recommend Swell to others!

Inconvénients

We have nothing to complain about. We love Swell and what it has done for our online reputation!

Avantages

Swell is easy to use and works well as a basic web chat/ customer text service. It's easy to keep track of each employees customer interactions. Uploading our client information was pretty seamless and our onboarding included a lot of support with even tutorial videos sent to share with the team at my request.

Inconvénients

There is room for improvement. Sending photos to clients is hit or miss...when they do send it sends when you click...it would be nice if there was a preview so that you are sure you send the correct photo. We have had a lot of issues with the app for our team members that don't have IPhones. The notifications can feel a little clumsy at times. There is no real way to see who has sent reviews when...you can see the reviews and what stage they are in but further expansion would be helpful

Avantages

It gives us reviews quickly and sends out a link to the patients right after their appointment while it is fresh in their mind.

Inconvénients

I really do not have any Cons, we like this service and plan to stay with them for a long time to come.

Avantages

We love the ability to text our patients and chat with them when they are not able to take a phone call. We use this daily for appointment confirmations and send out our review requests. We also love that there is an app. I will be logging into that this week to see how it works. I'll be chatting with the other 7 clinics to update them on how to use it on a daily basis.

Inconvénients

1) We are struggling with the restrictions on the phone numbers. If we block a phone number so they do not receive additional reviews (this is when they've left a review, we do not want them to keep getting those requests), we are unable to use the texting feature for their appointment confirmations. We would love a feature that disables one portion of the program but allows us to keep other portions. 2) We also cannot get OpenDental to work with Swell to stop texting children. It continues to text the children's parent but with the child's name asking for the review. It brings laughs from several parents who get this for each child but I do not think everyone smiles from it. We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet. We'll figure out which one works but in the meantime, it's been a tough one. 3)

Avantages

The only good thing I can say is that the software was easy to use and learn. However, useless it may have been.

Inconvénients

I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next.
Reviews were not sent to every customer as was claimed to happen once the integration was complete.
Response at getting reviews went down once Swell took over the review requesting.

Avantages

Swell really aids in our team's SEO efforts by allowing our dentists to rack up reviews for their GMB and have them stand out against competitors. The live chat feature is also great for patients who are not looking to book and appointment via phone call.

Inconvénients

To my knowledge Swell can only send automated reviews with certain PMS's. It would be nice to see more PMS integrated with Swell and able to send automatic reviews verses manual.

Avantages

Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.

Inconvénients

Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.

Avantages

We have found this software helpful in getting messaging out to customers for appointment reminders as well as event reminders. I have had some trouble at times figuring out how to get things to work but the Swell team will answer questions and the Help answers take you step by step.

Inconvénients

I feel it could be a little more user friendly and obvious how to send mass messages, etc.

Avantages

It's amazing! It makes it so easy to interact with patients!

Inconvénients

My only issue was trying to sign in to swell for this week. But other than that it is amazing. Even the representative that helped get me back in was awesome!!!!