Lodgify

Avantages

Easy to use, amazing quality/price rating, inclusion on the beta and testing platform so that we get to try what's new before the rest and they ask us all the time what else would we need and like to have.
Customer service is excellent, any issue we send a message and we get a reply within an hour or 2 max.

Inconvénients

There's always room for improvement but there is nothing we do not like

Avantages

good service , good phone help with the team

Inconvénients

The channel manager is not so easy to work with

Avantages

It is very easy to use and the safe are very responsive, knowledgeable and helpful

Inconvénients

I am yet to find any cons. I done quite a bit of research into this product so am glad I selected this product.

Avantages

Super easy to make my own website to avoid channel charges

Inconvénients

I have not had any negative issues with Lodgify

Avantages

The folks at Lodgify makes integrating and connecting other hosting platforms into Lodgify a breeze.They are eager and willing to guide, assist and get you started in the right direction.Being new to software like this ... as a first time user, maybe a little daunting for someone like me at first, especially when I have little available time to spend on it, but noting the fact that it was quite easy to manuver and navigate make this software a very versatile feature in channel manament and hosting.This software is invaluable ... and would recommend to other vacation rental hosters also.

Inconvénients

Don't have enough usage to fairly evaluate this question

Avantages

easy to use. support. somebody answers the phone

Inconvénients

There was nothing that I disliked.But I havent used any other sites

Avantages

Ad essere onesta, la cosa che ho amato di più del software sono state le call con [CONTENUTO SENSIBILE] che mi ha introdotto il software in maniera chiara e concisa, sempre pronto a rispondere alle mie domande e attento al lavoro che svolgevo tra una call e l'altro dandomi preziosi feedback. Quindi per quanto io stia recensendo un software, quel che mi è piaciuto è il valore umano che non è dato per scontato e che è di grande aiuto.Il software è ben fatto, c'è la possibilità di fare molte cose e se non sai come farle, l'assistenza è velocissima nel darti supporto.Ho lavorato con altri software che probabilmente facevano le stesse cose di lodgify con un prezzo maggiore ma io non lo sapevo perchè il sito era tutto in inglese e per quanto io parli fluentemente l'inglese, dovevo andare a cercare tutto quanto e studiarlo per i fatti miei. Mentre con Lodgify è il team che mette in luce, nella tua lingua madre quindi hai una maggiore comprensione del tutto, cosa può fare il sistema e sono loro a mostrartelo rendendo tutto molto intuitivo.

Inconvénients

è stato difficile aggiungere una sezione blog, ma non impossibile.

Alternatives envisagées 

Smoobu

Pourquoi choisir Lodgify 

I costi erano troppo alti ed usavo il prodotto all'1% e l'assistenza era lentissima

Pourquoi passer à Lodgify

Credo per il design o perchè ho fatto una call durante una demo con [CONTENUTO SENSIBILE]ed il suo modo di fare, il suo essere così friendly mi ha convinto che era la piattaforma giusta per me

Avantages

The idea of Lodgify is great. We were looking for a way for customers to book with us directly. In theory this works. I like that they have promo codes and a working calendar that syncs with our other channels (VRBO and Airbnb).

Inconvénients

If any problems arise it can take weeks to talk to anyone at Lodgify. You can't just call with a quick question about book keeping, customer issues, or anything. You have to schedule a call. Then pray they call when they say they will. So far they have followed through 1 out of 4 scheduled calls. I can't call them. The help line is not real. No one ever answers it. There is a message that confirms its Lodgify customer service, goes to transfer you to an agent, and then hangs up on you. This is during business hours. Soooo frustrating. The worst part is that I have invested a ton of energy and time with Lodgify and it will take a lot more to remove Lodgify from our system.

Avantages

User friendly. It looks great and, when it's working, the site is intuitive and easy for new site visitors to figure out. Searching the calendar is simple so guests can see overall availability. Having a full photo gallery is great- you are not limited with images.

Inconvénients

You can not add custom pages beyond the template that is already there. We connect it to our already existing website so we can lead people to our page that sells gift certificates etc and to our faqs. The website crashes frequently. So far we have been using the website for 8 weeks and in that time we have experienced 4 major crashes (2 on weekends when there is no tech support) that have lasted all day and prevented anyone from being able to book or see our site listings. I'd estimate this has cost us lost revenue from bookings. No small number as our website does. We have reached out to lodgify each time and though nice, they never seem to know what the problem could be and when it works again they just say "well it's working now!"...until the next system fail.

If you have a two night minimum there is no way to make the search default to two nights- it defaults to one night and if someone clicks search it just looks like you have absolutely no availability. for example if they put in July 6th as the check in date then July 7th is automatically entered as the checkout date (even if you have a two night minimum. There is no way to let the people know they have to enter in two dates on the mobile version (where most of our users come from) so many of our users just give up and think we are completely booked all the time. The only place to write that we require two nights is in the site descriptions and we have to go through a paragraph explaining that guests must search for two nights in order to see availability. This might not sound like a big deal but if it automatically defaulted to two nights then we'd see a 20% increase in bookings as people would not give up before reading the site descriptions. People might want to only pay for one night, but they would book for two if they realized there was a two night minimum.

They also lied to us when we signed up in order to get our payment and assured us that there would be a mobile app within a week of when we signed up. We let the sales agent know this was very important to us and she guaranteed it. When I contacted someone a month later asking about the status of their mobile app the person I spoke to said he had no knowledge of any mobile app and there were no plans for one and tried to tell me I had misunderstood (nope- had it in writing over an email).

Avantages

La semplicità e le potenzialità, molte cose sono studiate bene ma a volte vengono tralasciate alcune basi fondamentali per la gestione.l'assistenza molto veloce e gentile.Sito Web

Inconvénients

Spesso capita che il sito non sia reattivo e tenda a rovinare l'esperienza, capita che non mi carichi la pagina e ci metto parecchio tempo per fare una cosa quindi mi rivolgo direttamente ad Airbnb o Booking.Nella chat sarebbe necessario introdurre un traduttore automatico, grande pecca, poichè per comprendere lingue che non conosco faccio prima ad andare nuovamente su Airbnb e Booking e quindi perde di significato il Channel Manager.

Avantages

Susan was great. She walked me through the steps and answered all of my questions.

Inconvénients

The calendar isn't visually easy to look at. Would like it bigger. Also, I would like continually customer support. I hope that is possible.

Avantages

Lodgify umfasst (fast) alles, was ich mir für die Vermarktung gewünscht habe. Es vereint den Website-Baukasten, es administriert die Website-Domain, es bietet umfassende Möglichkeiten zur Verwaltung und Abrechnung von Ferienimmobilien. Ich selbst verwalte damit nur 1 Haus, allerdings lassen sich auch problemlos mehrere Immobilien anbinden.
Super einfach ist auch das Erstellen mehrsprachiger Webseiten. Auch hier gibt es noch etwas Luft nach oben, indem man z.B. die Inhalte der Webseiten auch per Auswahl übersetzen ließe. Habe ich über die STandard-Objektseien hinaus eigene Webseiten entworfen, so muß ich diese derzeit mit einem externen Übersetzungsprogramm übersetzen und in der Zielsprache per drag & drop einfügen. Die Seitenstruktur wird aber in allen Sprachen übernommen und auch die Seitentitel werden automatisch übersetzt. Das Übersetzen im Programm geht bislang nur bei den Standard-Seiten, die die unmittelbare Objektverwaltung administrieren.

Inconvénients

Insgesamt bin ich sehr zufrieden mit meiner Entscheidung für Lodgify! Ich sehe in wenigen Punkten Verbesserungsmöglichkeiten, z.B.:
- die Seite zur Emailkommunikation mit den Gästen könnte übersichtlicher sein
- ich würde mir wünschen, dass der Professional-Zugang schon die Gäste-App enthält. Ich bin mir noch unsicher, ob sich der Aufpreis für die Ultimate-Version für mich lohnt
- die Kalender-Darstellung könnte farbiger oder prägnanter schwarz-weiß-grau sein, insgesamt ist Webseite "Verfügbarkeit" ausbaubar. So wäre es schick, wenn man gleich von dort ausgehend einen Zeitraum markieren und für eine Buchungsanfrage aussuchen könnte
- die Cookie-Policy im Webseite-Baukasten bedürfte eines Updates, so daß man zwischen notwendigen Cookies und Komfort-Cookies wählen kann.
Wishlist:
- 360°-Rundgänge in Verbindung mit Grundrissen anwenderfreundlich als widget im Baukasten integrieren (ich weiß es gibt schon Möglichkeiten z.B. über google)

Alternatives envisagées 

Smoobu

Pourquoi passer à Lodgify

Der Preis ist höher als bei Smoobu aber die Funktionen sind einfach umfangreicher. Insbesondere der Webseiten-Baukasten hat wesentlich mehr Individualisierungsmöglichkeiten. Das gab den Ausschlag für meine Entscheidung.

Avantages

Lodgify is very user friendly and I love that you can do a lot yourself.

Inconvénients

Customizing the checkout page and think improving the website builder would be helpful. You can really only change things if you know how to write code.

Alternatives envisagées 

Cloudbeds

Pourquoi choisir Lodgify 

Loved using Lodgify for Dye House. LH was inaccurate when it comes to pulling reports, $ never tied out correctly. Many limitations to the system.

Pourquoi passer à Lodgify

Ease of using the system, custom and automatic email notifications to clients

Avantages

The software is well (though not fully) featured and meets most of our needs at a modest price. Generally, considering the price point the software meets our expectations and needs, though with the occasional glaring problem.

The customer service is good for minor issues and correcting our (or Lodgify's) errors

Inconvénients

NO PROACTIVE CUSTOMER SERVICE: The lack of a proactive customer service which reaches out to us to let us know of serious and/or critical issues. For example, we just discovered there is no means for potential guests to actually reserve any of our vacation rentals on our Lodgify website -- even though we have "Instant Booking" turned on AND have implemented their calendar search option for all properties. As a result we've received no reservations on Lodgify for the last two weeks -- highly unusual.

When we contacted them here is their answer "Unfortunately, I have to confirm that this bug has been already identified and the relevant team is now working on a fix for it. Of course, we'll let you know once there's any news on this ..." Huh??!! They knew about it and did not inform their clients.

NO TELEPHONE CUSTOMER SERVICE: Unlike many of their competitors we can only reach them by email. For the most part that is no problem -- Until there is a criticial issue.

UNUSUALLY SHORT HOURS FOR CUSTOMER SERVCIE -- NO PUBLISHED HOURS

Avantages

We love Lodgify and we consider the software of our business. What we love the most, in addition that the software allow to build beautiful website, manage bookings and communications perfectly and have an excellent service, is the fact that we can integrate it with almost anything through Zapier. This allowed us to streamline our business.

Inconvénients

We need to do a lot of workaround to setup the Quebec tax system particularity. It works but it needed a lot of thinking and support help. We would like it to be integrated with RemoteLock but we will probably be able to build the integration with Zapier Webhooks.

Avantages

I am very impressed with the customer support that Lodgify offers

Inconvénients

I don't feel there is anything I can mention that I feel can be improved at this time.

Avantages

Integration was easy, and everything seems functional.

Inconvénients

There are several areas that are not editable... but populated somehow.

Alternatives envisagées 

Wix

Pourquoi passer à Lodgify

Simple calendar syncing, payment accepting, specifically designed for vacation rentals.

Avantages

Initially I bought this PMS because at the time it was the only one I could find that had the option of a website included. This is still an important feature to me since it saves me the hassle of having to set up my own website and making sure it stays up to date. Lodgify does it all. The PMS is easy to work with and has enough possibilities to personalise.

Inconvénients

It is not always possible to integrate with other apps or widgets. In these cases, one needs a developer or programmer to make this work. On the other hand, it also made me think of my own processes and where possible I just adapted to the circumstances. Lately, I see a lot of new possibilities to integrate with new apps.

Avantages

The ability to build a direct booking website or even just be able to imbet a booking widget into our current site in vital for us. I'm very happy with our experience with this so far.

Inconvénients

The ical can be a bit clunky but the full syncing process seems quite complex.

Alternatives envisagées 

Hostaway et Guesty Lite

Pourquoi passer à Lodgify

Pricing and direct booking capabilities.

Avantages

When I was comparing other Property Management Software, Lodgify offered almost everything I wanted (channel management, direct booking engine and widgets, guest communication), and nothing I didn't (management of cleanings, staff messaging).

Inconvénients

The guest messaging system could be improved. It's currently set to send messages at midnight GMT, which is 6pm in my time zone. I would prefer some flexibility on when messages are sent. Also, the default placeholder is the guest's entire name, instead of first name, which would give a more personal touch. I would like to have the ability to determine the cadence that messages go out, so a last minute booking for one night receives the messages in the correct order.

Alternatives envisagées 

Hospitable.com

Pourquoi passer à Lodgify

Lodgify offered a reliable booking engine, and the ability to accept payments from guests using PayPal, Stripe and bank transfer. It also offers widgets that can be used on my Wordpress website.

Avantages

Ease of setup and use. Also, the fixed pricing structure.

Inconvénients

Cabin numbering on calendar, should be able to drag in proper order. Goes 1, 10, 11, 12, 2, 3, … because 10, 11, 11 start with a 1.

Avantages

The software is easy to use. I had an onboarding session which was very helpful and informative. A+ on that. I really like how one software is able to manage different platforms.

Inconvénients

Guest communication is the most annoying flaw of this software. I chose Lodgify mostly for the option to automate communications with my guests. I've been using it under a month and I'm already going back to Airbnb to send my emails as their software is better, at least for my needs. With Lodgify, I've had multiple issues (emails not sent in correct sequence, emails in wrong language, test email sent to guest, no option to use only guest's first name as a placeholder...) which really doesn't look good on me as a host, on top of other things such as my cleaning team having to create different email addresses for the different properties they provide service to when owners are different... IT support is reactive but limited in that they do not provide suitable solutions. For example, I am told to send bilingual emails to avoid the language issue (not acceptable as this is VERY impersonal - contrary to what I want to achieve), test email sent to guest issue unresolved after a few weeks, no capability to send emails at a certain time of day to avoid the wrong sequence issue... I am considering cancelling my subscription as this is causing me more work, headache and embarrassment... Not good.

Avantages

The interface is modern, user friendly and every system is very easy to integrate and utilize within Lodgify. I am super pleased with the function of the PM modules. The website builder is insanely helpful. I am so excited that reservations, guest communication, employee / PM management and our website is now a one-stop shop.

Inconvénients

I am still learning the software, but I would say having more control of how your properties are listed within the desktop, as far as having them in order when looking at the calendar.

Alternatives envisagées 

Hospitable.com

Pourquoi choisir Lodgify 

- Did not have a modern interface- Did not have a website integrate- Did not have automated messaging or any type of guest communication capabilities- Did not have a PM module option

Pourquoi passer à Lodgify

- Having the website integration- Direct booking option outside of OTA's

Avantages

I have never worked with this type of software, but the ease of set-up and integration without guidance was great! Very impressed with the different types of integration with other booking sites and products, and how easy this set-up is. I do like the seasonal rate feature and promotion to use for individual frequent guests or many other criteria to use for setting up a promotion. The best of all is the low cost compared to major BnB booking sites that take a much larger percentage points of the sales price.

Inconvénients

There are some quirks I believe should get attention, such as the ability to Archive or Delete message, or at least some type of messages from the Inbox. Alternatively the ability to tag messages and then filter or sort on these tags, will be very helpful. The currency on the payment summary sometimes default to EUR although the user started and all the pages to that point is in USD. Consider a default configuration setting for this (unless I missed it!).

Avantages

This software was perfect for taking our current multiple avenues and pulling them all together in one place! Having the option to have direct booking is an added bonus that will increase our profits as well as be able to capture guest information for recurring promos and additional specials.

Inconvénients

At this time we do not have any cons. Just getting started with the software and everything is running smoothly and set was quick and easy.

Alternatives envisagées 

Hostfully Property Management Platform

Pourquoi passer à Lodgify

We chose Lodgify because it really met all of our needs. It incorporated both of our specific companies and were able to merge them seamlessly onto one platform. It also was at a great price point for all the products that it included and the value that it is going to provide our business.

Avantages

The onboarding process was very professional and responsive. I was given tons of information in a short time, but the person helping me was nice and efficient.

Inconvénients

After the onboarding process, you are left to figure it out on your own. The phone number to support rings three times and then hangs up on you. I tried multiple times over many days. I finally was able to call sales and get them to connect me. Email support is lacking. You send them an email. For example, I had double bookings - something I was told could not happen - and so that was a bit of an emergency for me. I had no choice but to send an email. The next day I received an email letting me know they had received and would get back to me. The following day I received an email giving me a short response that did not help my issue. And then I've gone through that infuriating process over and over. When I've asked if they have any property manager support people, they have not replied. They do not. The software itself is ok but so far doesn't synch well. Also, I lost having VRBO pay taxes by adding Lodgify into the equation.

Avantages

website building was easy to use, integration ok but support was great

Inconvénients

would be great if photo uploading was centralized for all channels not just Abnb

Avantages

I was very surprised at just how much Lodgify does to manage ALL aspects of the Vacation Rental Experience from an administrators perspective. There are many additional app integrations to manage virtually everything. Lodgify has been instrumental in aiding our efforts to choose how to manage multiple sites including pricing programs such as Pricelabs and additional integrations for collecting monies, proper tax reporting and communication. We are starting the process now to integrate cleaning/turnover with an app/site to aid in this process as well. I firmly believe once we have been through a few months of integration and working out the kinks with Lodgify's help we will have a well oiled machine that is simple to manage.

Inconvénients

We haven't had a lot of use just as of yet. Our plan was to integrate and make the move to Lodgify during our slow season to give us a chance to work through any issues. We are just at the point of having all integration complete and will start using only Lodgify for payments/communications so we will likely need some additional assistance at times. So far the staff at Lodgify have been very patient and instrumental in assisting with all aspects.

Avantages

Website templates offer a good range of choice, good functionality overall, payment setup is easy.

Inconvénients

Having said the pros above, I am not sure it is particularly better than other vacation rental software out there. I did a bit of research and chose Lodgify which has so far been good. I am still hopeful for other functionality to come in including:
Main big issue for us is the Channel Manager is not comprehensive enough. I have been waiting on HomeAway for over a year but no word on this one as yet. I have my fingers crossed as it is probably second biggest player in our market.
There has been some consistent problems with connection to booking.com which hasn't been explained to me why and i probably dont need to know the exact reason, but i just want it to go smoother than it has of late.
Delay in getting answers from support team due to time difference has been a problem.
Cleaner management would be a great asset and I keep hoping this will come along as offered by other software.
Reporting is quite limited. reports to owners would be handy as some other software has.The interface with Zapier to extract data is pretty basic.
Owner setup for each property is a bit restrictive. I would like more flexibility as to what owners can or cannot do/see.
Pretty annoying that new subscribers get discount incentives to join up but loyal current subscribers dont. Look after your current subscribers the same.

Avantages

I like the ability to manage multiple rentals across multiple platforms easily.

Inconvénients

The guest messaging needs improvement. Not all the guest messages come through on VRBO and HomeAway. Also, there is a 1% fee embedded into the payment processing in addition to the booking fee. This fee is not disclosed anywhere and can not be avoided. I feel it was misleading to not disclose this fee.

Avantages

Lodgify is a full end-to-end property management solution for our short-term vacation rentals. We love that you can list multiple properties, automated communications with guests & owners, and the full integration with other listing sites (e.g., AirBnB, VRBO, etc). We have also been able to nicely synch up Lodgify with our own web site to keep our overall brand distinct.

Inconvénients

I would like to see cleaner full integration with AirBnb/VRBO for pictures, write-ups, etc. Rates & calendars synch up well, but the other listing aspects do not, so I need to adjust in AirBnB and Lodgify. Also, would like to see more accounting capabilities to keep full P&L/record keeping, with booking of journal entry capabilities.

Avantages

After getting set up and learning what this program can do, I have loved it. It felt complicating at first but after we did our zoom meetings and they walked us through what it can do it became simple and easy to understand. It has all the features our company was looking for to accommodate multiple properties and manage all the bookings from different channels. I have been very impressed with all that it does. I highly recommend it to anyone with nightly rental properties.

Inconvénients

I wish the mobile app had more features. I still have to carry my laptop for any direct bookings so that I can create quotes for guests that are booking directly with me to save them the fees from airbnb and booking.com and such. Also, sometimes it is very difficult to get my phone to pull up the app. It says "Something went wrong." So then I have to pull out my laptop again to access anything. I do feel like the mobile app needs some help.

Alternatives envisagées 

Uplisting

Pourquoi choisir Lodgify 

Lodgify had more of the features our company was in need of.

Pourquoi passer à Lodgify

Lodgify's program had more of the features we needed.

Avantages

So far, customer service has been excellent. Educational materials have been clear and relevant.

Inconvénients

Right now, I'd love some ideas for marketing

Avantages

facilidad de utilizar el producto , de creación de web , de enlaces con otras plataformas

Inconvénients

fue algo compleja la integración al ser algo totalmente diferente al trabajo que desarrollamos actualmente

Avantages

Ease of use and constant upgrades in services; SafelyStay integration was key to our continued use of Lodgify software.

Inconvénients

Sometimes FAQ or support is hard to find online but Lodgify always answers my questions via email

Avantages

The widget was the main factor that we liked and it's compatitibility with squarespace

Inconvénients

I would have liked more onboarding calls. I was with Zeevou before and they offer unlimited onboarding calls

Avantages

I appreciate the ease of implementing and building it to suit our needs. Our on boarding team has been fabulous! It’s quite easy to manipulate and set up without help.

Inconvénients

The only con, I really have is the lack of channels integrated. We are only able to utilize Booking.com VRBO and Google vacation rentals as well as our direct website. My clients would prefer to be on as many websites as possible like the TripAdvisor homes to go apartment.com, etc.

Alternatives envisagées 

Guesty

Pourquoi passer à Lodgify

Implementing streamline is bank breaking. Guests had very slow communication and HomeAway was actually the one we purchased initially it I decided to take the hit on the implementation fee and switch toLodgify after implementation was canceled for two weeks straight and I needed a solution immediately.

Avantages

It works fine when it works. Problem is when it doesn't work.

Inconvénients

When it doesn't work. When a customer changes a reservation and the software doesn't make the change. So you show both dates as booked when only a single one is. Then you have multiple days wait for support, in this case 9 days and still not resolved, and in the mean time you lose a booking with an empty unit. Nothing is perfect, everything will break now and again, but this is the second instance of it directly costing me hundreds of dollars in full weekend bookings. I can't reach anyone and they don't offer any reimbursement for this sort of thing. You get what you pay for.

Avantages

For starters it comes with free bookable website, with all the basic functions in order to be able to run rentals and business overall is a great feature they provide. Easy and detailed instructions and very quick implementation process. Also the CRM, multi channel management, owner portal, integrated SEO options to name the few, are very helpful and essential and they provide that all plus much more.

Inconvénients

We are within our 3rd month of working with this software and highly recommend to starters or anyone who runs properties on multiple channels. So far so good, and can't really find anything that I am not happy about, except for, our business is located in USA and dates are in Euro mode, but its manageable. Customer service is reachable only via email, and because of the time difference might take few hours for them to respond. They always do respond and fix everything and addressed all the issues we had so far. It is probably due to he fact that they do not have representation in USA which I recommend them to do. But has not been a huge factor for us at all.

Alternatives envisagées 

Guesty et eviivo

Pourquoi passer à Lodgify

Price, how fast it was integrated, free bookable website

Avantages

The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.

Inconvénients

The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.

Avantages

I like that it kind of syncs my direct booking calendar with my Vrbo calendar.

I like that I can get my guests away from all the Vrbo fees and holding of my guests money for 30 days on refunds and baloney like that.

Inconvénients

You cannot get any support during the day in the U.S. You receive only emails in the middle of the night. It's never real time so if you are not a computer nerd you will need a developer to help you.
You can not attach anything. They do NOT have the ability for you to attach anything or for your guests to say attach a photo to a review.
You can not change the reservation page for your guests to use a U.S. system. Everything goes month--then day--then year. Good luck with that and keeping your bookings straight. They refuse to add a paperclip--they aren't interested in that, they say. They refuse to add a toggle to switch to U.S. calendaring or dollars vs Euros.

Avantages

As a brand new user of Lodgify, I have initially been MOST impressed with the Customer Support!! They provide new admins with an individualized training to help set up your account, catered to your business needs. This was INVALUABLE because there were so many little "bells and whistles" that needed to be set up (1-time only) that I wouldn't have known to do without our Lodgify expert [SENSITIVE CONTENT]!! Just like anything, there's a learning curve to adjust to a new reservation management system but will be worth it as we transition to more direct bookings (vs. relying on 3rd party booking platforms)! Still lots of helpful features that I have not explored quite yet but am optimistic they will be a huge added benefit!

Inconvénients

Truly don't have enough experience under my belt to have any constructive feedback. So far, our experience with Lodgify has been amazing!

Avantages

channel manager works fine.
Stripe integration
Zapier integration

Inconvénients

- the website builder offered by Lodgify is a CMS that hasnt been updated for a very very very long time. The results for websites built with Lodgify CMS is terrible, very basic UX experience, seems like a site from 10 years ago.
- They sell the system saying that you can embed the reservation system into wix. But have been trying this for over two months without success, which brings me to the next con:
- Customer support takes 48 to 72 hrs to answer, and everytime is someone different so there,s no follow up on the issues. It is very frustating having to explain to every person that opens the email at lodgify. There should be more personal support, specially for payed customers.
- No phone support at all, even for payed customers.
- No way to print ANYTHING , not even a reservation.
- No sales reporting cappabilities at all. The most you can do is download a list of reservations.

Avantages

For my needs this was a perfect solution, it covers all the needs that I was looking for and more. There were various templates to use and enough features to get your rental online, the integration was easy to setup after the on boarding sessions, without the on boarding sessions I would have not been able to accomplish everything on day 1 or not at all.

Inconvénients

Everyone is different and have different needs, for me there were no cons.

Alternatives envisagées 

Hostaway et 365villas

Pourquoi passer à Lodgify

The features and pricing suited my needs.

Avantages

Easy to use with great customer support!

Inconvénients

The integration with Airbnb and VRBO can be challenging.

Avantages

I love the All-in -one API calendar management. This made

Inconvénients

I least like having price labs as an app-less integration. Not a fan of being restricted to a desktop for price control

Avantages

Nothing. The key point of this software is to provide a hosted website - the hosting doesn't work and the site is offline.

Inconvénients

Horrific customer support - issues including customer reviews not working, booking calendar settings not working, and the site going offline completely with a default warning page showing site is not secure (due to Lodgify SL cert not valid). No response from Lodgify to 6+ support requests, no phone support (goes to message then cuts out) Note we have a Paid professional account. Paying for web hosting that literally doesn't work is about as bad as it gets.

Avantages

Lovely user friendly Template Choice; Great Reservation System; Ability to adjust, update and alter site appearance and content on my own

Inconvénients

The only issue I had was with the subheadings which we choose to appear on the home page for easy view/access to our "less than computer savvy" users who are not familiar with the drop down icon. Every time the program was updated, the view returned to the drop down bar icon. (We received a few complaints that users could not find how to access info)! We understood program design was altered to accommodate use of phones, tablets and small devices. However, after voicing my concern, our site was adjusted, file noted and now viewers can see the sub-headings on laptops and desktop computers and the drop down icon on small devices. We are very happy with the Tech support and assistance in resolving this one small issue.

Avantages

Lodgify is a nice software. The interface is much nicer that many others. There are many clever and well thought-off things. The customer service is quite efficient.

Inconvénients

* Major complain - No breakdown of price per day on the quote!! There is only a bulk room rate section where the amount is shown for the entire stay. You can't know how much the rate is per day unless you use your good old calculator on side. This is a total miss up and should be improve asap with a clear mention of number of day and rate per day on the quote/ bill!

* On calendars: each reservation should have a logo or a color code on side of the client name so as to identify in one glimpse where the reservation is coming from (airbnb, booking, self, etc).

*The message box is dramatically too sensitive and will erase your entire message any time you select even a word from right to left.

*The text editor for the section “direction” is disastrous which lead to an unpleasant guest experience when they receive "directions" in their automatic emails.

* The message box synchronisation with airbnb is full of bugs. It basically shows that messages have been written by guests whereas it is written by hosts or reverse, or random.

Avantages

I like the direct booking website builder, the fact that it allows payments on the website, and the add-ons feature

Inconvénients

The UX/UI could be improved. I used Hospitable first, but had to switch due to the fact that they did not have a lot of the features that Lodgify offers. However, the UI of Hospitable is so much better, in terms of colors, it's pleasing to the eye, they have the most important stuff emphasized with bigger letters, and just overall it is easier to navigate. If you guys could update your interface, you would be golden!!